HP Photosmart Premium 309a not printing to Printable CD

OS = Windows XP
Connection from laptop to c309a is USB
Can print from MS WORD to c309a
Can print from HP Solution Center application to 309a to print paper CD labels.
CANNOT print from HP Solution Center application to printable CD installed in c309a.
      1. After setting up printable disc image in HP supplied Solutions Center application, clicking on PRINT results in message being displayed that reads
Tried:
1. Downloading completely new driver from HP website... the total driver was installed, not the basic version. Successfu except for a message that came up saying the c309a was not connected to the computer. The choices were to select a USB cable connection or wireless connection or a network connection. I selected USB and made sure (numberous times) the cable was connected (vreified because I can print for MS WORD and from the HP Solutions application to paper. When checked afterward notice was presented that said driver was up to date.
2. From the HP Solutions application prepared an image from one of the templates (tried several templates) that is supposed to print directly onto a printable CD.
    a. When the PRINT was clicked on the following error msg appeared, "The application is unable to communicate with the printer".
         i. When clicking on PRINT the HP Solutions application jumps to a window that displays various options for ordering prints from HP online as well as some other choices. Net result, no printing to CD takes place.
2. Called HP Tech Support, three different people.
    a. Suggested disconnecting power cable from wall outlet and also disconnect power cable from back of c309a and wait for 30 seconds before reconnecting.
         i. Did that... noting different happened. Same problem, unable to print to a printable CD.
         ii. Final person said the printer is out of warranty and not servicable. Buy a new one!
PS The c309a works with a USB cable connection for computer 1. A second computer successfully accesses the c309a wirelessly for printing the same as computer 1.
       The tray that holds the CD retracts from its printing position when the timeout occurs for the printer to go into sleep mode.

Check the vent tape as shown in the page here, click the + next to the 0xc19a0013 error. If the steps in that page do not resolve the issue try soaking the printhead as discussed here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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What model of printer do you have? I am not familiar with a Photosmart Premium 320. Is this a small photo printer that is white, or a full size printer?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Photosmart Premium C309G not printing in black

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Hi @ratcher
I would be happy to help you resolve this scanning issue you are having with your C309a. Please complete the following steps and let me know the outcome. I suggest uninstalling and reinstalling the software. Please use the instructions below to complete a more comprehensive uninstall than the standard uninstall.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
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Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and the printer.
Restart the printer. Now you can download and install the printer software and install it. > PS_AIO_05_C309a_Net_Full_Mac_WW_102.dmg
Please let me know if this resolves the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Questions:
Has anyone else experienced this?
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Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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I have an HP-Photosmart Premium C309g-m printer . I put in new ink will it not print correctly. The color is so light it is impossible to read. Also when I trouble shoot I am told the cartridges ware not aligned.Have tried to align and it wont.
My computer is an HP 64bit,8GB

The steps here should help resolve your issue. If not I would suggest soaking the printhead as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

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This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My HP Photosmart 8250 will not print in black.

Hi,
My HP Photosmart 8250 will not print in black. I saw previous posts stating that it will not print in black if any of the color cartridges are empty, but all of the cartridges have ink. Thank you!

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Thank you everyone who responded. I would like to let you know my printer is now up and working. It was so nice and helpful of you to respond with links and suggestions. I appreciate it.

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and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
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Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
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I hope you and HP can still be friends( friendly humor).
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My photosmart D5360 is not printing label to cd

My photosmart D5360 is not printing label to cd, please reveal pos causes. printing to main tray is no problem

Did you ever get an answer to this? My Photosmart is doing the same.
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My Photosmart C6280 will not print in color.

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Hi there @Ashley31 , welcome to the forums
I read about how you cannot print or copy in color. Not copying in color is concerning, as the copy is a stand alone function that does not involve the computer in any way.
I'd suggest power resetting the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also remove the ink cartridges and reinsert them and try a color copy again to see if that helps.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes to you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My photosmart 6520 will not print a PDF file.

My photosmart 6520 will not print a PDF file

Hi Silverfox2895,
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Foxit Reader
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This question was solved.
View Solution.

Do you have the flap folded inside the envelope, so that it does not stick out?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart Premium 309a not printing to Printable CD

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