HP Photosmart Premium 309C cannot get the printer to pick up the photopaper in the Photo tray

I have cleaned the rollers etc this happened after reinstalling the soft ware with the latest CD from HP. I also cannot get an ink status on the computer, it states it is unavailable. I have uninstalled and reinstalled at least 3 times. I have tried using the software that came with the machine, computer will not accept it. using W/7. Dell Precision M6500

If you haven't already tried, it might be worth removing web services from the printer and then re-enabling it. This will generate a new ePrint code for your printer. Then try removing your printer from your ePrintCenter account and adding a new one using the newly generated code. Removing and reinstalling web services is done from the printer front panel.
Hope this helps.
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I am an HP employee.

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I worked for HP but my posts and replies are my own....Thank you!
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Connect your printer to the network router.
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What error messages are you getting?
What OS are you using?
How is the printer connected to the computer?
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Serial Number : {Private Information Removed}
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Can you please advise what software you are using to scan ? HP Scan app or Image Capture or Preview ??
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If this reply helped you, please say thanks by clicking the blue Kudos star.
I am an HP employee

HP Photosmart Premium 309C cannot get the printer to pick up the photopaper in the Photo tray

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