HP Photosmart Premium C309 wireless,unable to print emails, but print everything else on HP laptop

I can print everything on my HP laptop, but unable to print any emails from my wireless HP Photosmart Premium C309. What could be the cause?
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OK, the printer is attached to your router just fine, so the problem is likely in your PC.
I'd recommend you uninstall the HP software (with the HP uninstaller), reboot, then get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR

My HP Photosmart Premium C309-m will scan and copy but it won't print, from a computer file. It always says ERROR

Hello Plettsy,
Welcome to the HP Forums.
I see that you are having and issue when attempting to print.
So I can better assist you, please write me back with the exact error message that you see when attempting to print.
Please respond with which Operating System you are running as well.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write back when you have time and I will be more than happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart Premium C309g-m unable to print ("check printer documentation")

My printer is: HP Photosmart Premium C309g-m
My computer is: Mac (Mac OS X system)
After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay". Tried everything I could find, including uninstalling and reinstalling. Still receive same message, and still unable to print.
Can anyone tell me in very simple terms how to fix this?

Hi there chnich,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

My all in one printer stooped load paper from the main tray. I can't see any paper jammed anywhere. I'm stumped ... any advice would be appreciated.
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The troubleshooting steps in this page may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro. The unit suddenly will not print black. Ink levels show all good. All other colors print fine. When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on. If I tell it to print a page, it immediatly connects and prints all colors but not black. How can it print regular page but not receive message to print PQ page? "make sure printer is on" ??

I have this exact same problem with the same printer. Printer will not print black. My macbook pro is connecting to the printer but shoots out a blank page. I just put in a new ink cartridge even though it was not low on ink. Please help.

Photoshop CS4 and HP Photosmart Premium C309

Hi,
I want to print photo's from Photoshop CS4 in another format than A4 (e.g. 10 x 15 cm or 13 x 18), but the program does not accept such a setting.
When I finally printed in A4 size (since I could not change that, I finally accepted that) the colors of the print were quite different from those on my monitor (brown was pink).
Is there a problem with printing from Photoshop CS4 with the HP Photosmart Premium C309?
Thanks for any answer! The HP website does not help at all with this problem...

When one device says it is on a network and the other device can't see it, one thing to check is that they are both attached to the same network. On your printer, have it print the network test page. This will tell you which network the printer is attached to.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP Photosmart Premium Fax All-in-One Printer ( C309a) - won't turn on

Greetings everyone, I am hoping someone is able to help me. Whenever I plug in my Photosmart Premium Fax All-in-one printer (C309a) it doesn't power up even though the green light on the adapter is on. Has anyone had a similar issue? Does anyone know how to rectify this problem?
Thanking you in advance.

Hi lmd2012,
I am linking the troubleshooting guide for the problem you are having. Click Here
Sometimes, I have been able to resolve power problems by moving the power connection from one working outlet to another working outlet. Be sure to plug the printer's power cord directly into a wall outlet (not a surge protector, power strip or battery backup).
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

Good afternoon.
What number to order printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?
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Hi,
It has part # and you can order online from there. Have you read the link, under "Printhead" (Supplies) ?
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

How do you print the calander from an iPad to a wireless HP6520. I can print everything else.

Hiw do you print the calander from an iPad to a wifi connected HP 6520. I can print everything else. Printer and wifi both working fine.

It's not meant to support that. You can do a work around by taking a screen cap and then printing that. To take a screen cap push down the home and sleep button at the same time (like you'd press down a camera shutter)
The screen will flash white and you'll hear a camera sound. You'll find the screen cap in your photos app.

HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7. Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network. The problem will affect ALL the PCs on the network !
Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC. As soon as the Windows 7 PC is switched off, everything returns to normal.
The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
Run services.msc from the Run command on the Windows 7 PC. This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for each.
Scroll down the list until you see the HP Network Devices Support Service.
Right click on it and select Properties to bring up the Properties window.
Use the dropdown list to Change the Startup Type to Disabled.
Once disabled, the printer will start to work normally. HP are aware of this problem which may be unique to the 64bit version of Windows 7.

Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing... prior to going out I went ahead and deleted the 6 c309 print devices and reinstalled a new one and got the printer to work... after the game it was back to ignoring print commands... When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices? I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion... When I tried to make one of the other copies the default printer - it errors out with 0x00000709

Printing with the photosmart premium C309

I have a HP photosmart premium series C309 printer and sometimes it prints pages in black and sometimes it prints in cyan. Help!!

I had a different but simllar problem with my c309 awhile ago. Check regular black ink level,no matter what the software says the level is,or possible dirty cartrige (black) Good luck! Larryt64

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Phototsmart Premium C310 Wireless PC to Printer Issues

I have an odd ball one with a brand new Photosmart Premium C310. My wireless network consists of a Linksys WRT300N and a Hawking 300N Wireless Range Extender. All of the devices I have connected to the Linksys or the Extender work fine except for a very occasional disconnection. A renew of the DHCP Lease always resolves it. This is on a DSL service by the way.
I purchased this printer to be able to use with a Macbook Pro and an Ipad located downstairs which required the Hawking Extender.
The Photosmart installed fine the first time through on the Mac with no problem. However, when I printed the first time, the printer immediately could not be seen by the laptop anymore. The utility it loads could not find it and print jobs would just hang. I could connect to the printer via the web and print test pages, but I could not print documents or anything from the laptop since it could not find the printer. I could even go to the printer front panel and every aspect of wireless connection (web, etc) worked fine, so it never disconnects.
The only way to get the printer to be recognized again was to physically power off the Hawking Extender and then the printer would appear again. It would again only print once and disappear. Even if you didn't print and left it just sitting there, it would eventually disappear.
The router is set up for 40 Mhz Wide Channel 9 and Standard Channel 7. It is using mixed b/g/n. This is set up on WEP with 128bit encryption.
I tried setting the printer up to operate at B/G and that actually allowed me to print two pages out before disappearing with the same symptoms. I even bumped it to b only and no difference. The printer was updated to the latest level to eliminate another potential cause.
I'm confused since the printer itself never loses wireless connection and the Mac doesn't lose it, yet they cannot talk to each other??
What magic settings am I missing??
I tried unplugging the Hawking extender and trying the same scenario through the iPad and it does exactly the same thing, yet the printer stays connected to the router.
Any ideas????
Bob

Time for an update. I finally managed time to go through all of this since it requires changing info on lots of computers.
Network is now 20MHz only. Channels on wireless repeater and main router are both now set to 11. WEP removed and WPA2 Personal put in place.
Symptoms are EXACTLY the same. Even if I don't try and print anything and just let any computer that can see it sit idle, they all lose the printer within a few minutes. I can successfully print for about 2-3 minutes and then the connection to the printer goes away. Seems very odd that I can still get to it through the IP address though??
I can still access the IP address for the printer and generate print test pages, such as the network info with no problem, yet I cannot see the printer under normal print functions or the HP Utility.
I can also walk over to the printer, print out a network test page and everything tests great. I can also go to the web functions. It just cannot be accessed by any computer. The only thing that briefly makes it available is unplugging the wireless repeater and then it appears for awhile and then disappears again to the PCs.
Every single other device connected to the main router or wireless repeater works perfectly. The printer is the only thing that is malfunctioning.
Any ideas? I'm really tired of trying to get this thing to work!

HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart Premium: can no longer see printer preferences

I have successfully used my HP Photosmart Premium for the past 2 years. I am printing from a Win7 computer/64-bit.
Unfortunately, within the past month (?) I noted that I can no longer access the option for "Print Preferences"... which means I can no longer print photos, adjust whether I want color ink used when printing BLACK, etc. I am stuck with default.
I've seen other threads on this but didn't see my combo so just want to know what to do. I tried rebooting both the computer and printer and I still can't print photos or utilize preferences. HELP!

Hello Miss_Understood,
Welcome to the HP Forums!
I understand you're unable to open the printer preferences on your computer. I will do my best to assist you! Please run this tool called the Microsoft Fix it. What it fixes:
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your <PRINTERNAME> is not the default printer
You receive an error indicating: <PRINTERNAME> cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If this doesn't resolve your issue, then try uninstalling the software by following this HP document here.
Next, you want to clean out your Temp folder by following this document here.
Now, perform a clean boot on your computer by following this Microsoft document here. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Once this is complete, please use the printer install wizard to install the software.
Please post your results. Have a good night!
I worked on behalf of HP.

HP Photosmart Premium C309 wireless,unable to print emails, but print everything else on HP laptop

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