HP Photosmart Premium c309

Im  having problems using the wireless keypad on my printer. on the wireless keypad the space button, ok, and done button does not work. Also when I press any number at the bottom row it brings up the number on top. For example if I press 9  it brings up 6 or if i press 6, then number 3 shows up and so on. How  can I correct this problem?

It sounds like something may be stuck or confused in the memory of this printer. I would try performing a hard reset:
* Unplug unit while on
* Unplug other end of power cord from the direct wall outlet
* Wait 30 seconds
* Plug unit back up and wait for power up
If this still does not resolve the issue, then I would try performing a Partial Reset to this printer:
* Unplug unit while on
* Hold down the # and 3 buttons
* Plug in the unit
* Wait for the unit to begin powering on before releasing # and 3
* Follow the on-screen prompts
Let me know if this helps.
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I am not an HP employee.

Similar Messages

  • My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR

    My HP Photosmart Premium C309-m  will scan and copy but it won't print, from a computer file. It always says ERROR

    Hello Plettsy,
    Welcome to the HP Forums.
    I see that you are having and issue when attempting to print.
    So I can better assist you, please write me back with the exact error message that you see when attempting to print.
    Please respond with which Operating System you are running as well.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Write back when you have time and I will be more than happy to help.
    Cheers,
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Photoshop CS4 and HP Photosmart Premium C309

    Hi,
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    When one device says it is on a network and the other device can't see it, one thing to check is that they are both attached to the same network.  On your printer, have it print the network test page.  This will tell you which network the printer is attached to.
    I was an HP employee.
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Photosmart Premium C309 wireless,unable to print emails, but print everything else on HP laptop

    I can print everything on my HP laptop, but unable to print any emails from my wireless HP Photosmart Premium C309. What could be the cause?
    This question was solved.
    View Solution.

    OK, the printer is attached to your router just fine, so the problem is likely in your PC.
    I'd recommend you uninstall the HP software (with the HP uninstaller), reboot, then get the latest software for your printer from the "Support & Drivers" link at the top of this page.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Printing with the photosmart premium C309

    I have a HP photosmart premium series C309 printer and sometimes it prints pages in black and sometimes it prints in cyan. Help!!

    I had a different but simllar problem with my c309 awhile ago. Check regular black ink level,no matter what the software says the level is,or possible dirty cartrige (black) Good luck!    Larryt64

  • Photosmart Premium C309 ink drain

    My mother bought me the C309 for my birthday in December to have in my dorm room so I would no longer have to pay for printing. I was rarely in my room the entire semester, and did very little printing, perhaps 20 pages maximum. However when I was printing papers during finals, I was surprised to see a low ink warning for all cartridges as I was printing. I brushed it off as an error at the time, but as I just pulled my printer out again to print pictures, the quality was horrible, with all the signs of low ink. As it was highly doubtful my room mate was printing massive amounts of paperwork while I was out, what happened? Did the cartridges dry out or what?

    elrodvoss wrote:
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart Premium C309 printer using Photo black cartridge when it is not printing pictures

    My printer has started using the Photo black cartridge a lot more than it used to.  I think it is using the Photo Black even when there are no images on the document.  I have had the printer for about 4 1/2 years, and it just started doing this in the past six months.  I used to only replace that cartridge about every 6 months.  Now I have to replace it about every 2 months even though I am not printing images.  I replaced the photo cartridge 3 days ago, and it is down about a third, and I have printed no images.  I saw something in one of the responses that talked about changing preferences in the Advanced tab of my printer, but the only option I see there for printing is Automatic.  I would appreciate any help I can get before my printer sucks up my bank account!

    Hi @smithloi , and welcome to the HP Forums!
    I see you're experiencing cartridge issues.  I would like to help!
    I'd recommend removing the cartridges, and performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I'd then suggest running the following updates:
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    HP Update Software Utility
    HP Print Software Patch
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

    My all in one printer stooped load paper from the main tray. I can't see any paper jammed anywhere. I'm stumped ... any advice would be appreciated.
    This question was solved.
    View Solution.

    The troubleshooting steps in this page may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart Premium C309 can not install on a Vista x64 laptop???

    Ok, here's my issue and I do hope someone can help.
    I have Windows 7 on my main PC.  My network is run by a Linksys WRT610N which is a dual band wireless router.  The Printer is successfully installed on the router and prints just fine from my Windows 7 PC.
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    The problem is when I go to install the driver from HP's website.  The same ones that installed fine on the WIndows 7 system.  Version 13.1.  During the install, it scans for a Wireless device yet can't find one.  It then asks for a driver (not baked into Vista, of course).  It asks for the disk but I downloaded the software from HP and don't have the disk.  There is no INI file in the 140+mb file from HP so I can't manually install the driver.
    How do I get the HP software to recognize the printer from the laptop?  Even though Windows sees it??  If I go to "add printer" in Control Panel it sees it.
    Help!

    It should find a driver.  Run a Windows Update to get the latest drivers.  If that does not work.....
    You can manually add the printer, however this will only provide printing function.  Scanning is done through the HP software.  Try this and maybe the software will run better.
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    2. Click >> Start >> Control panel >> Printers.
    3. Click the Add a printer
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    7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
    If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
    8. If you are asked, use the currently installed driver.
    9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
    10. You may be asked to share the printer. Make a choice and click Next.
    11. The Print Test Page box appears. Go ahead and print it.
    12. Click Finish.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Is the HP Photosmart Premium series C309 compatible with chromebooks

    I just bought a Samsung Chromebook -Is my current printer compatible? Its an HP Photosmart Premium series-C309 from 2009
    If not then can I download software or do I need to get a new printer?-thanks for your time!

    Hello lths,
    Welcome to the HP Support Forums!
    The Photosmart Premium C309 would not be compatible with the Chromebooks in the traditional way. With that being said, you can attempt to add the printer to Google Cloud Print. The steps are shown here: Using Google Cloud Print with your HP Printer, under HP classic printers.
    Cheers,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

    Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro.  The unit suddenly will not print black.  Ink levels show all good.  All other colors print fine.  When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on.  If I tell it to print a page, it immediatly connects and prints all colors but not black.  How can it print regular page but not receive message to print PQ page?  "make sure printer is on" ??

    I have this exact same problem with the same printer.  Printer will not print black. My macbook pro is connecting to the printer but shoots out a blank page.  I just put in a new ink cartridge even though it was not low on ink.  Please help.

  • No web printing on Photosmart Premium

    I have a new Photosmart Premium C309(g-m) installed wirelessly on my home network.  All test pages print fine as do any other document s(Word, Excel, etc) but web pages or emails from my desktop computer do not print.  However, webpages from my laptop (wireless on the network) do. 
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    I've been scanning the forums and perhaps it's some setting on my desktop that's not correct?  Please help!
    Thanks!

    Why bother with IE 64-bit when IE 32-bit is working fine? It really doesn't offer a noticeable improvement in page loading time or speed, and neither does it make installation of 32-bit add-ons easier. Frankly, I have no idea why Microsoft needed to introduce both of them. Keeping just the 32-bit one OR the 64-bit one and making it work correctly would've been much helpful and created less confusion and problem!
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • HP photosmart Premium c309n

    how do i enable eprint on my photosmart c309n

    Hi,
    I afraid the Photosmart Premium C309 does not support the ePrint feature, as you may find listed below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&cc=us&dlc=en&lc=en&product=3794615&tmp...
    You may print over the local network from supported mobile devices using the HP ePrint Home & Biz, but remote cloud printing is not supported.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script

     hp photosmart premium wireless C309  can't print after  updating to  IE 9 and i think java script.  I am a realtor working from home and inorder to use the forms it required I update to IE9 and I think java,   this is the link.   http://www.car.org/tools/zipform6/   After doing so my printer does not work.  I tried to go on line and reinstall from a link on line but it did not work.  I don't know what to delete and what to add and how to get the " HP sSolution center" to work again.  the printer was already poor performance from day one.  Always having to unplug and restart and the black ink always runs out too quick.  but right now my concern is just being able to print and scan.  I am in the middle of a deal and can not communicate  with all parties effectively.  please help

    What error messages are you getting?
    What OS are you using?
    How is the printer connected to the computer?
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  • Photosmart Premium Web c309 n-s (Electronic Help)

    Photosmart Premium Web c309 n-s (Electronic Help) 
    Electronic Help is mentioned in the documentation  but I looked at the installed programs and nothing there
    also checked the cd that came with my printer  and no luck there
    also the software an drivers section for windows 7 64 bit   are not  showing  all the files for this printer
    can someone tell me what is Electronic Help anyway ?
    is it  something to install ?  or what  is it I need to look for ?
    thanks 

    It is saying offline and wrong usb and it is wireless? I don't know what to do. I have turned it off and on. Help!

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