HP Photosmart Premium c309a does not print black

My printer does not print black ink, and when I print documents, it prints blue in its place.  The cartridge worked fine yesterday and is over half full.  Nothing new was installed on the computer that is used to print.  I have tried cleaning the printheads several times, including manual cleaning, to no avail.  I have printed test pages and those only come out in blue.  Would like some help as I need to print several documents for customers.

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c309a.  Be sure to check the vents.  If the above does not resolve the problem the post here may help.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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    Hi @crfldf 
    Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
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    If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
    If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
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    Hope this helps, have a great day!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

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  • Photosmart Premium C309a won't print pictures in a document

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  • HP Photosmart Premium C309g Can not print Photos using small paper tray.

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    Hi,
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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • WEP Password Is Too Long and Photosmart Premium C309A Will Not Accept It

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    View Solution.

    First of all, do not use WEP. It is not secure, and can be broken by freewares within minutes. Use WPA encryption with a 13+ character key which is alphanumeric and has a special character.
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    I am an ex-HP Employee.

  • HP Photosmart 6510 black ink does not print;

    The Photosmart 6510 prints in color ink but not in black.  I cleaned the printhead, checked the ink cartridges, and even installed a new HP black ink cartridge .  Still it does not print.  HP wants me to spend $59 to get tech support to help me resolve this problem.  That is not something I am going to do.  If anyone has a suggestion, I would appreciate it.
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    Hi @sblilly 
    Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
    If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
    I need to know your Country/region, Please include your country/region in your next post. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Photosmart 7510 does not print anything black

    Hi.
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    The document here may help resolve black not printing on your HP Photosmart 7510.  Be sure to check the vents as shown in solution three.  If the first three solutions do not resolve the issue the post here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Photosmart 6510 not printing black

    I'm having issues with my Photosmart 6510 All-in-one. It won't print black ink. The ink level says it has ink in the cartridge. I've tried running the clean printhead and Align printer apps to no avail. I replaced the cartridge. Still nothing.
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    Running on an HP P6310Y Pavillion PC with Windows 7 Home Premium

    Hello VideoBandit,
    Welcome to the HP Forums.
    I have done some research and I suggest we try this document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Please feel free to write me back if you are still having issues or if you have any additional questions.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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