HP Photosmart Premium C309g Can not print Photos using small paper tray.

When I try to print using small paper tray, I get a message that states: "out of paper, add paper to main tray".
I have had this printer about 18 mos but have never tried printing found the small paper tray.
Does anyone have a solution to this ??

Hi,
Fisrt off all check if the paper tray is correctly on the unit, so take it of and replace it. Second go into printing preferances, select photo printing and find where you can select tha paper source, put it on phototray and try again.
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Hi ZacharyW, and thanks for getting back to me!
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi,
I recommend that you open your print preferences and select the paper source as the main tray and set the paper size to whatever size it is you want to print. I don'y have a Vista example but I have included a screen shot from Windows 7 of the options window you're after.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Hi hgr7,
I understand that you are having an issue with the photo tray picking up the paper. I will try my best to help you with this problem. In this document for The All-in-One Does Not Pick Up or Feed Paper From the Photo Tray there are several steps to resolve this issue.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Ok, here's my issue and I do hope someone can help.
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Although I am an HP employee, I am speaking for myself and not for HP.
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Uploaded with plasq's Skitch!
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Regards
TD

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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