HP photosmart premium c309g-m does not work wirelessly

Hello everyone,
I'm also having an issue with printing/scanning this c309-g m printer.
My OS for this is a Mac OS X 10.6.8 Snow Leopard
it did detect it but it does not wirelessly print or scan anything at all!!!
Help Please?!

OK, as long as the CD said it was for 10.6 (and not 10.5+) we will proceed assuming the software is OK.
First, Let's reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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HP Photosmart Premium C309g-m will not connect wirelessly to laptop

Hi
I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
I am going to give as much information as I can.
I have:
HP Photosmart Premium C309g-m printer
Samsung ML-2010 Series (Working wirelessly)
Gateway (Acer) NV5915h laptop
Windows 7 Home Premium
64-bit Operating System
Intel(R) Pentium (R)CPU P6200 2.13GHz
4.00GB Ram
Norton 360 Premier Edition
Wireless Logitech Mouse
Wireless Microsoft keyboard
It started about 2 weeks ago
At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
I disabled my Norton while I did everything.
I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
I also went to
Start typed in cmd Services.msc located the HP Network Devices Support right click Properties changed start up type to Disabled. Then re-installed the printer. It didn’t work!
I uninstalled all the HP software, and then installed it again.
I even tried typing the IP address in.
If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
I also installed it by:
Start Devices and printer add printer add a network, wireless or Bluetooth printer.
It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
It shows them as follows:
HP0AB1A0 (HP Photosmart premium c309g-m)              IP http:\\192.168.1.70:3910
HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
I have gone through and installed them one by one, and deleting it when it didn’t work.
I have gone through the entire fix it problems on the HP website.
I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
This is so frustrating! I used to work for HP, so I have gone through all the tricks I know.
Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
Thank you in advance to anyone who has any ideas!

I am having the same problem with our hp 5514 printer.
IT SHOULD JUST WORK!!!!!
Why will hp not answer anybody here?
We have even changed printer from 5510 to 5514 and it will not work.
Please answer as this is very frustrating.

HP Photosmart Premium c309g-m does not have a mirror image print option-help please

After twice being disconnected from HP chat help, I have landed here in this forum and need some help please...
The option to print a mirror image is not anywhere in my printer tools/options. I need this to be able to print some iron
images. I think the chat folks could not help me and just hung up on me, they seemed confused as to what the problem is. Does anyone have any idea how to fix this, it's not a matter on turning it on either, it's not there to turn on kwim.
thanks
Donna
This question was solved.
View Solution.

Check the iron-on packaging for ink specs. Make sure to use HP iron-on paper.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium c309g-m does not have a mirror image print option-help please

After twice being dropped from HP chat support I have laned in this forum to get some help please.
I need to be able to print mirror images from my printer and it simply is not a option-it's not a matter of turning on the
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Donna

Check the iron-on packaging for ink specs. Make sure to use HP iron-on paper.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium MFC C309 - Does not Work with Mac 10.6

I purchased a C309a to print to CD-R media. Got a great price at Costco and I stocked up on a bunch of ink.
Unpacked, installed the ink, hooked her up and......not compatible with 10.6. Ugh.
2 hours on 2 separate tech support calls revealed that CD printing is not supported in Mac OS 10.6 Snow Leopard and the last customer service person I spoke to said they are not likely to support it any time soon.
The suggestion was to return it to Costco. What a waste of time......
I thought HP was better than this.

Hiya
I've struggled unsuccessfully to be able to select anything other than a couple of inkjet and photo paper types with everything else greyed out when using Photoshop on this device. See my post below:
HP C309a (aka CC335) greyed out paper types with Photoshop
Posted: 10-Dec-2009 10:45
Suggestion from HP was to uninstall everything HP and re-install from their website. But as the Apple site has v2.3 drivers dated November (which I have installed but which makes no difference) and the HP site full function set is September, I haven't bothered.
I confess I haven't tried a CD print but all other media was selectable in Pages; my problem was (and is) with Photoshop.
General consensus around the fora I have visited is that the HP drivers aren't adequate. I don't know if that's true or not but as I have not had any sensible advice or tips on how to resolve this, mine will be going back to PC World.
I did like the CD facility, the duplexing and fax so not sure what is the next best option.

IdeaPad s206 Windows 7 Home Premium 32 bit does not find wireless after clean install

Dear Friends,
After installing Windows 7 Home Premium 32 bits on my new S206, the operating system does not recognize wireless device. Any suggestions?
(I'm not a novice, but I spent a few good hours on this issue already and didn't make any progress whatsoever
Need your help!
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hi david-breitgand,
Please Check under Device manager
                  Under Network adpter it should show Broadcom 802.11 /
11b/g/n Wireless, Realtek Wireless or Atheros Wireless,,
If non
Check for any Device under device manager that has a yellow Symbol, like an exlamation mark sign,
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>if this is the case, Download a Driver from Lenovo Support Website,
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Check Your BIOS Settings,
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Go to Configuration TAB and look for Wireless Option and Make sure it is enabled
hit F10 to Save your changes and Exit
Hope this helps,
Cheers!
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Photosmart Premium C309g-m will not print in black ink

I have read all the solutions to this problem and tried them all- cleaned printhead, replaced printhead, replaced cartridge, re-installed software, unplugged machine & tried again, etc. Can't get anything to help. Does anybody have any other ideas or is it time to relace the printer??

I presume the printer is out of warranty? If so it might be worth soaking the printhead as described in the post below
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Here's the steps to follow if your printer isn't turning on.
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This is a very strange situation and I don't know how much to be concerned about it.
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Less than a week ago I bought the second new iMac, which is identical to the first. I put it on the _same desk_ as the Netgear, therefore a distance of only one foot. Straight out of the box, it worked wirelessly to register itself with Apple.
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I was attempting to set up a network with 2 old G4s wired in, and 2 new iMacs wireless. Now I have 3 wired in and one wireless.
Is there something wrong with the second brand new iMac? Or is there some line I should be pursuing with Netgear?
I have written all the IP addresses down in case anyone responding - and I sure hope SOMEONE responds! - thinks that this may be a clue.
Many thanks in advance to all and any replies.

Update: I'm posting this in case it helps others......
I phoned the software support which comes free for 90 days with a brand new iMac.
The bright young man there instantly knew what the problem was, because he'd seen it all before. There's nothing wrong with the iMac and it has nothing to do with IP addresses.
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Sounds good to me.

After Yosemite update canon mx860 does not work wirelessly

Yosemite version10.10.1
MacBook Pro (13-inch, Mid 2009)
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Since downloading yosemite I can not print wirelessly. I have the latest software from apple and canon. I have followed all the advice from both sites.
I have deleted and reset the printer. I have turned off both my printer and my router and turned them back on.
I have downloaded the most recent software. I am still only able to print on the usb.
On the printer the WLAN setting list says that the connection is active and it is connected to the correct SSID. The WLAN setting also says that it is in communication mode.
What ideas do you have for me to try next?
Thank you very much,
Willie

I ran across your question while having a very similar problem. I was able to finally fix mine by unplugging both my modem and router. I see that you've already done that. When I was reading through other questions, I saw that a few people had fixed the problem by setting a static IP for the printer through the router. I barely know what I'm talking about here. Just thought it may be of use. The discussion was here: Support Code:300 The printer does not respond. About the 4th page of responses. Best of luck to you!

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I have an imac and an HP 8620 (not a cheap printer!!!) trying to scan wirelessly running latest 10.10.2 and all i get is "The operation couldn’t be completed. (com.hp.scanhandler.error error 2.2)" I have uninstalled reinstalled, run the cd and still NOTHING.HP are as much help as a chocolate teapot, just telling me to go round in circles doing what I've already done!!!! AAAAAARRRRRRGGGGGHHHHHHH

Hey ! Thank you for posting on the HP Forums! I would be more then happy to provide some help regarding scanning with your Officejet 8620 to the Mac computer. I find that a great way to scan on the Mac computer is to use the application called Image Capture. Image Capture is a an application built into the Mac operating system that allows you to communicate with the scanner and other image capturing devices. To open Image Capture click on the Spot Light (Magnifying glass icon at the top right corner of the Mac). Type Image Capture into the little search bar and it should show up as the first selection. Open Image Capture and select your printer on the left side of the window. The printer may be listed under "Shared". Once the printer is selected you should have the option to scan. There is also another button to "Show Details". That gives you more options for setting up the scan. You should have the option to name the scan, select a folder, change file type, etc. Here is an Example of Image Capture: Please post back and let me know if that worked for you

My HP Photosmart Premium C309g-m failed to connect wirelessly to my router

When setting up my printer to connect to my wireless router, the printer can see the network Name (SSID) but failed to connect to it using WEP password. The Wireless Network Report shows the printer Authentication Type is "Open System" while my router is configured as "Shared". How do I change the Authentication Type on my printer to match the Router? Thank you.

WEP is not at all secure. It can be broken in about 10 minutes with freeware. It is also known to cause printer connection issues.
Change to WPA or WPA2 with a 13+ character passphrase consisting of numbers, letters, upper and lower case.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium C309g-m Wireless Printing Not Working

I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop. I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.
Whenever I click print nothing seems to happen, I see no document in the spooler. I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.
I need help!!!!

Hi ZacharyW, and thanks for getting back to me!
I know you have uninstalled in the past, but I would like to take a bit of a different approach:
First, you'll want to uninstall the current software:
Uninstalling the Printer Software
Then, put your printer into clean boot mode:
How to perform a clean boot in Windows
Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
Good luck and please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart Premium c309g-m Extracts but does't Install

I have a new Dell Inspiron 660, Windows 7 (64bit) trying to load HP Photosmart Premium c309g-m software. Original install disk spins up, does nothing, Download file from HP site extracts but doesn't load the set up wizard. Used most of the HP troubleshooting solutions, still a no go. Can anyone help?
This question was solved.
View Solution.

Hello MichaelDell660,
Let's go ahead and do an uninstall and reinstall of the Photosmart c309g software and drivers. Click the link How to uninstall on Windows 7 and pull out all the software related to the c309g printer, once we have successfully removed the software we are going to go ahead and
On the Windows taskbar, click the Start icon type %temp% in the Search programs and files box, and then press Enter.
Find folders that begins with 7z. Look for the folder that shows the date you originally downloaded the drivers in the Date modified column, and then open this folder.
Once you are in the folder please select the Setup.exe (has a black and white HP logo) folder and run the installation
Please let me know if this was successful at running the install, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart premium C309g-m not printing AGAIN

HP Photosmart premium C309g-m printer is not printing. I use Vista. This product will print when it wants to. But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all. But if I have no deadlines, no problem! I can print anything from anywhere anytime I want. But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
I have:
tried to print. message is Error Printing. No reference number, nada, zippo!
restart printer. reprint document. same as above.
reboot laptop & printer. reprint document. (This usually fixes the problem) but sorry, same as above this time.
tried to refresh printer from control panel. Nada.
tried to restart printer from printer list. Screw you it yells back at me.
I try to use the Tech Help line for HP and they tell me. "We can get it working. But we charge $99." And I say "Screw you, I don't have any money left."
My deadline is in two minutes, and the invoices are not done. I have to go into a 2 hour appointment. But I'll be back. So maybe some kind hearted soul will send a message back on how I can fix this problem. It is frequent and irritating as hell.

is anyone able to help with this WON'T PRINT problem???????

HP photosmart premium c309g-m does not work wirelessly

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