HP Photosmart Premium c309g-m Extracts but does't Install

I have a new Dell Inspiron 660, Windows 7 (64bit) trying to load HP Photosmart Premium c309g-m software. Original install disk spins up, does nothing, Download file from HP site extracts but doesn't load the set up wizard. Used most of the HP troubleshooting solutions, still a no go. Can anyone help?
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Hello MichaelDell660,
Let's go ahead and do an uninstall and reinstall of the Photosmart c309g software and drivers. Click the link How to uninstall on Windows 7 and pull out all the software related to the c309g printer, once we have successfully removed the software we are going to go ahead and
On the Windows taskbar, click the Start icon type %temp% in the Search programs and files box, and then press Enter.
Find folders that begins with 7z. Look for the folder that shows the date you originally downloaded the drivers in the Date modified column, and then open this folder.
Once you are in the folder please select the Setup.exe (has a black and white HP logo) folder and run the installation
Please let me know if this was successful at running the install, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart Premium C309g-m prints wirelessly from Mac & Vaio, but not Dell...

We bought an HP Photosmart Premium C309g-m about a month ago. It will print from my (old) Mac Book Pro and from hubby's new Sony Vaio, via cable, via bluetooth, and via wireless. We want to add a Dell laptop, and have installed the latest printer software from the HP website.
When we go to "add a device" on the Dell, the process goes through "Checking network configuration" and FINDS the printer (we have it set to automatic IP). We select the printer and click Next, the software says installing device and runs netowrk diagnostics without a problem.... and then we get an error at the installing device screen that says "Printer Setup has failed to complete, click Retry to Try again or Next to continue without connecting the printer."
Very frustrated! Any thoughts? Thanks in advance for any help. I thought maybe it was a port issue, but we turned the firewall OFF, and no dice.

You could download and run this very handy utility.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour)

Hi my HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour). I've tried:-
printing test page - blank apart from windows logo
powering off and on
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Try the solution in this thread for cleaning the C309g printhead.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
I know the readings are false:
(a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and
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Has anyone else experienced this?
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Any help is appreciated.
Thank you

Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Hp photosmart premium C309g-m - trouble scanning

I have an hp photosmart Premium C309g-m - printer states scan saved but can't figure out how to print it

Hello NancyDonohue,
Welcome to the HP Forums!
I understand when you scan a document to your computer, you would like a option to print. I will do my best to assist you! Please reference the Photosmart Premium C309G Manual here. The manual doesn't state you can perform this feature. It does states you can scan to, then reprint a photo.
Sorry for the inconvenience.
I worked on behalf of HP.

HP Photosmart Premium C309g-m will not connect wirelessly to laptop

Hi
I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
I am going to give as much information as I can.
I have:
HP Photosmart Premium C309g-m printer
Samsung ML-2010 Series (Working wirelessly)
Gateway (Acer) NV5915h laptop
Windows 7 Home Premium
64-bit Operating System
Intel(R) Pentium (R)CPU P6200 2.13GHz
4.00GB Ram
Norton 360 Premier Edition
Wireless Logitech Mouse
Wireless Microsoft keyboard
It started about 2 weeks ago
At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
I disabled my Norton while I did everything.
I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
I also went to
Start typed in cmd Services.msc located the HP Network Devices Support right click Properties changed start up type to Disabled. Then re-installed the printer. It didn’t work!
I uninstalled all the HP software, and then installed it again.
I even tried typing the IP address in.
If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
I also installed it by:
Start Devices and printer add printer add a network, wireless or Bluetooth printer.
It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
It shows them as follows:
HP0AB1A0 (HP Photosmart premium c309g-m)              IP http:\\192.168.1.70:3910
HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
I have gone through and installed them one by one, and deleting it when it didn’t work.
I have gone through the entire fix it problems on the HP website.
I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
This is so frustrating! I used to work for HP, so I have gone through all the tricks I know.
Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
Thank you in advance to anyone who has any ideas!

I am having the same problem with our hp 5514 printer.
IT SHOULD JUST WORK!!!!!
Why will hp not answer anybody here?
We have even changed printer from 5510 to 5514 and it will not work.
Please answer as this is very frustrating.

HP Photosmart Premium C309g-m wireless problem?

HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda frustrating doing that every single day, and the one of the main reason i bought this printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
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- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Scan problems with my HP Photosmart Premium C309g-m

Hello
I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m printer. Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background. I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
Anyone out there with an answer on how I can fix this?
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Hello JWB46,
Welcome to the HP Forums!
I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Photosmart Premium C309g-m goes offline

Have an HP Photosmart Premium C309G-M that shows connected/online to the wifi network on the printer and wifi router, but computers show it as offline. power down and then back on and it shows for a short period online then goes offline and unable to get it back with out powercycle. Happens with both Laptops in the house. One toshiba and one dell. both windows 7, one 32 bit and the other 64 bit. Router is Cisco/Linksys EA6500. using WPA-PSK. When i use print scan doctor it shows the router with correct IP, but then when it tries to communicate with printer it cannot reach it. Have also uninstalled and installed printer several times and nothing changes.

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HP Photosmart Premium C309g-m (Fails or SLOW to Print Wirelessly)

My printer has usually worked until recently (past couple months). I have re-installed the driver several times, uninstalled the HP software, re-installed the driver only... and still the same symptoms occur.
OS: Windows 7
WiFi Router: Linksys E4200
Printer: HP Photosmart Premium C309g-m
STEPS TAKEN:
I begin a continuous "ping" of the printer from my PC and my ipad, to ensure I'm not losing network connectivity.
Pings are received on both pc and ipad without issue..
I print a "test page" from the printer properties screen.
Pings are dropped continuously...on both PC and ipad with one or two sporatic ones received with extremely high latency (29165 ms).
Printer sometimes fails to print the document or the document takes 3 or more minutes to print.
I believe it is an issue with the wireless network device on the printer. I was hoping a firmware would fix it. Can you advise me as to what the problem may be, where should I focus my troubleshooting?
I did run a HP Print/Scan Doctor tool, and it did say I had a "port mismatch" and that I needed to reboot my PC. I rebooted my PC, re=ran, and still the same "Port Mismatch" error comes up. So.. that leads me to believe it is an issue w/ my PC...but I can't find any thing that seems to be wrong w/ the port settings. Currently it is set on my printers hostname address, RAW, Port 9100.

Are you installing and reinstalling the printer from the CD? Just to establish a clean baseline lets try a full uninstallation/ reinstallation from the drivers available from the HP website.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer (make sure to match your correct OS):
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3793676&
Install that and let me know the result!
Have a great day!

HP Photosmart Premium C309g-m slow previews

Hello,
Yesterday I bought HP Photosmart Premium C309g-m printer and I really wonder on few things with it's speed. Whenever I try to use some advanced features when printing photos like: adding frames, cropping, rotate etc it is incredible slow! I firstly thought that it not works at all as when I used any of these functions then just a black space appeared there. But today I tried to wait about 2-3 minutes and then the image appeared, but it is still not usable.
Any ideas how to fix that? (maybe firmware update or so) The same applies when using the snapfish.com .
Thank you so much!

I have the same problem when I want to crop a photo after it is scanned. I have to wait several seconds for the dotted lines to appear for cropping. And then when I grab them to move them, that takes up to 10 seconds also. I agree, it is slower than I expected. I am working with a Macintosh G4 PowerPC , with Mac OS 10.5.8.

HP Photosmart premium c309g-m printer prints blank pages even with new cartridge

I have an HP Photosmart premium c309g-m printer and I tried to copy a black and a color document. The printer goes through the motions but the page is blank. I have tried put a new black cartridge in and still prints a blank page.

Thank you everyone who responded. I would like to let you know my printer is now up and working. It was so nice and helpful of you to respond with links and suggestions. I appreciate it.

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I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop. I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.
Whenever I click print nothing seems to happen, I see no document in the spooler. I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.
I need help!!!!

Hi ZacharyW, and thanks for getting back to me!
I know you have uninstalled in the past, but I would like to take a bit of a different approach:
First, you'll want to uninstall the current software:
Uninstalling the Printer Software
Then, put your printer into clean boot mode:
How to perform a clean boot in Windows
Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
Good luck and please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart premium C309g-m not printing AGAIN

HP Photosmart premium C309g-m printer is not printing. I use Vista. This product will print when it wants to. But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all. But if I have no deadlines, no problem! I can print anything from anywhere anytime I want. But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
I have:
tried to print. message is Error Printing. No reference number, nada, zippo!
restart printer. reprint document. same as above.
reboot laptop & printer. reprint document. (This usually fixes the problem) but sorry, same as above this time.
tried to refresh printer from control panel. Nada.
tried to restart printer from printer list. Screw you it yells back at me.
I try to use the Tech Help line for HP and they tell me. "We can get it working. But we charge $99." And I say "Screw you, I don't have any money left."
My deadline is in two minutes, and the invoices are not done. I have to go into a 2 hour appointment. But I'll be back. So maybe some kind hearted soul will send a message back on how I can fix this problem. It is frequent and irritating as hell.

is anyone able to help with this WON'T PRINT problem???????

Extremely slow wireless printing with HP Photosmart Premium C309g-m

I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
Printer: HP Photosmart Premium C309g-m
Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
OS: Mac OS X 10.6.2 with all available updates installed
Computer connection method: Wired Ethernet connection to wireless router
Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
Attempted remedies:
1. Rebooting and powering off, waiting, powering on computer
2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
None of these worked.
This question was solved.
View Solution.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

HP Photosmart Premium c309g-m Extracts but does't Install

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