HP Photosmart Premium C309g-m internet problems

Hi. I have just purchased above printer to replace an old, wired, HP deskjet. I have installed the software on 1 laptop, connected wireless and 1 desktop, connected wired, to an ADDON GWAR3000 router. Everything installed and tested fine and both computers print ok via the router. The only problem I have is that when I turn on the printer I loose my internet connection. My e-mail still works so the actual connection is obviously fine but I cannot connect to the internet. I suspected some IP adress clash may be responsible but I have checked this and all seems ok. Adresses are set via DHCP. I am running McAfee internet security on both machines but I cant see any issues here either, although I am by no means an expert in this field. Does anyone have any similar experience or solutions to suggest?
Craig
This question was solved.
View Solution.

Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank.  This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
Press Apply.
Turn off the wireless-router, the printer and all computers connected to your network.  Wait 60 seconds then turn on the wireless-router and then turn on the printer.  Then turn on the computers.
BTW -- who is your ISP (Internet provider)?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Similar Messages

  • HP Photosmart Premium C309g-m wireless problem?

    HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda  frustrating doing that every single day, and the one of the main reason i bought this  printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

    Sometimes DSL providers have more control over the router than the printer likes.
    - Unplug the telephone line from the router
    - Turn the power off on the router, wait 30 seconds, then turn the power back on.
    - Go through the normal process of connecting the printer to the router.
    - Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
    - On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Leave the gateway and DNS blank
    - Finally, plug in the phone line, reboot the router and test.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart Premium C309g-m internet connection problems

    Hi. I have just purchased above printer to replace an old, wired, HP deskjet. I have installed the software on 1 laptop, connected wireless and 1 desktop, connected wired, to an ADDON GWAR3000 router. Everything installed and tested fine and both computers print ok via the router. The only problem I have is that when I turn on the printer I loose my internet connection. My e-mail still works so the actual connection is obviously fine but I cannot connect to the internet. I suspected some IP adress clash may be responsible but I have checked this and all seems ok. Adresses are set via DHCP. I am running McAfee internet security on both machines but I cant see any issues here either, although I am by no means an expert in this field. Does anyone have any similar experience or solutions to suggest?
    Craig

    Hi, Many thanks for the prompt response. No, I didnt enroll and both machines are running XP pro.
    Since posting the original problem I did notice a similar issue recently albeit with a different printer but I have tried to replicate the solution. I tried to manually set the printer IP address outside of the router DHCP range but, as the machine is so slow I have inadvertantly set the IP address to 192.168.1.0 which now seems to stop me accessing it at all! I should have been patient but I have a business to run! any ideas how to re-set it?
    regards
    Craig

  • Scan problems with my HP Photosmart Premium C309g-m

    Hello
    I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m  printer.  Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background.  I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
    Anyone out there with an answer on how I can fix this?
    Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • HP Photosmart Premium C309g-m connection decay problem

    Hello,
    I bought a HP Photosmart Premium C309g-m today and have it succesfuly connected to my wireless N network.  My problem is that everytime I reboot the printer it's connect lasts for about 30 seconds and then gets intermitent and then stops responding all together.  This is repeatable and happens every single time I reboot the printer.  All other nodes on my network continue to work just fine so I do not think it is my router that is at fault or any of my computers that I can reproduce this problem from.
    As you can guess this is really frustrating to have a printer that works wirelessly for 30 seconds and then just stops.  The printer itself shows a very good wireless signal the whole time so I can't understand what the problem is.  Any help would be appreciated as I rather like this printer and would rather not have to shop for something else.
    Brian
    This question was solved.
    View Solution.

    The Linksys WRT600N is a simultaneous dual-band 802.11n wireless-router.  There are a couple of things to try:
    Please check that the channel width setting and for 2.4 GHz band is set for 20 MHz only (you can always use the 5 GHz band for 40 MHz clients).
    Make sure that you're not running in 802.11n only mode (it's not well defined by the IEEE 802.11n standard).
    If you still have trouble, open the printer's internal web page by browsing to its IP address.  Select Networking, then Wireless (802.11), then Advanced.  Scroll to the bottom of the page and check the setting for In an infrastructure network use 802.11b/g behavior.  Press Apply.
    If the printer doesn't stay connected long enough to make this change, you may have to use a LAN cable to temporarily connect the C309g to the WRT600N.
    BTW -- how is DD-WRT working for you?  We have a WRT600N in our test lab that I just decommissioned and I was considering reflashing it with one of the Open-WRT FW images.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Printing problem on HP Photosmart Premium C309g-m

    Hi all,
    I am currently using HP Photosmart Premium C309g-m to print my documents and it runs on five different ink catridges. I usually print text documents using the black ink catridge. I realised that the moment the ink runs low(when they display the ! sign in the yellow triangle), the print out quality is significantly reduced in the sense that my text documents are printed with certain areas being missed out such as having half a line of text not being printed etc when my ink isn't even out or nearing to being completely out.
    Does anybody else experience this problem? Is this problem exclusive to this model or just this particular printer I am using? Is there any way I can go about solving this problem because essentially this means that I have to replace the ink catridges once they go low because I can't print a complete document at all! Thanks!

    Print a Wireless Network Test.
    I hope you are not using this for MAC filtering on your router.  It is pretty much a useless security method.
    Read more here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

    A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7.  Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network.  The problem will affect ALL the PCs on the network !
     Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC.  As soon as the Windows 7 PC is switched off, everything returns to normal. 
    The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
    Run services.msc from the Run command on the Windows 7 PC.  This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for  each.
    Scroll down the list until you see the HP Network Devices Support Service.
    Right click on it and select Properties to bring up the Properties window.
    Use the dropdown list to Change the Startup Type to Disabled.
    Once disabled, the printer will start to work normally.  HP are aware of this problem which may be unique to the 64bit version of Windows 7.

    Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing...   prior to going out I went ahead and deleted the 6  c309 print devices and reinstalled a new one and got the printer to work...  after the game it was back to ignoring print commands...  When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
    As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices?   I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion...  When I tried to make one of the other copies the default printer - it errors out with  0x00000709

  • Printing problem with HP Photosmart Premium C309g-m

    I'm running windows XP sp3 on all of my  machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts  to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
    Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page.  Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
    For Manual IP Address, use the existing printer IP address.
    For Manual Subnet Mask, use 255.255.255.0
    For Manual Default Gateway, leave blank.  This is important.
    Select Manual DNS Server:
    Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
    Press Apply.
    Turn off the DSL modem, the printer and all computers connected to your network.  Wait 60 seconds then turn on the DSL modem and then turn on the printer.  Then turn on the computers.  See if this corrects the printing speed.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Extremely slow wireless printing with HP Photosmart Premium C309g-m

    I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
    If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
    Printer: HP Photosmart Premium C309g-m
    Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
    OS: Mac OS X 10.6.2 with all available updates installed
    Computer connection method: Wired Ethernet connection to wireless router
    Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
    Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
    Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
    IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
    The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
    Attempted remedies:
    1. Rebooting and powering off, waiting, powering on computer
    2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
    3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
    None of these worked.
    This question was solved.
    View Solution.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
    Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page.  Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
    For Manual IP Address, use the existing printer IP address.
    For Manual Subnet Mask, use 255.255.255.0
    For Manual Default Gateway, leave blank.  This is important.
    Select Manual DNS Server:
    Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
    Press Apply.
    Turn off the DSL modem, the printer and all computers connected to your network.  Wait 60 seconds then turn on the DSL modem and then turn on the printer.  Then turn on the computers.  See if this corrects the printing speed.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • HP Photosmart Premium C309g-m unable to print ("check printer documentation")

    My printer is:  HP Photosmart Premium C309g-m 
    My computer is: Mac (Mac OS X system) 
    After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay".  Tried everything I could find, including uninstalling and reinstalling.  Still receive same message, and still unable to print. 
    Can anyone tell me in very simple terms how to fix this?

    Hi there chnich,
    This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Powering Down HP Photosmart Premium C309g-m

    Product: HP Photosmart Premium C309g-m
    Operating System: Windows 7 64-bit
    No Error Message
    I Use my HP Photosmart Premium C309g-m printer or scanner and when I'm finished I go to power down or shut down the printer it will not respond.  After several attempts I end up unplugging the power supply for 10 seconds and plug it in where HP Photosmart Premium C309g-m powers up automatically and then I'm able to power it down.  This is not described in any areas of FAQs or found to have been posted any where that I can find.  How do I resolve this problem?

    is anyone able to help with this WON'T PRINT problem???????

  • HP Photosmart Premium C309g-m on wireless for a wired PC

    I have a Photosmart Premium C309g-m connected wirelessly to the LAN, as also are several other computers (both Windows and Mac). No problem here, all connect and print fine. I also have an older desktop (windows) connected to the access point wired. How do I get the desktop to print/scan on this device? It appears HP desktop software only gives me a option of having both the devices wired to the access point or both wireless. This is silly. This is a network printer and I should be able to simply connect to it at least with its IP.
    What am I missing?
    This question was solved.
    View Solution.

    What is the model of your router?  Some routers have settings that prevent communication between the wired and wireless devices.  The network diagnostics here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart Premium C309g-m Printer

    I have an HP-Photosmart Premium C309g-m printer . I put in new ink will it not print correctly. The color is so light it is impossible to read. Also when I trouble shoot I am told the cartridges ware not aligned.Have tried to align and it wont.
    My computer is an HP 64bit,8GB

    The steps here should help resolve your issue.  If not I would suggest soaking the printhead as described in this post.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart Premium C309g-m prints wirelessly from Mac & Vaio, but not Dell...

    We bought an HP Photosmart Premium C309g-m about a month ago. It will print from my (old) Mac Book Pro and from hubby's new Sony Vaio, via cable, via bluetooth, and via wireless. We want to add a Dell laptop, and have installed the latest printer software from the HP website.
    When we go to "add a device" on the Dell, the process goes through "Checking network configuration"  and FINDS the printer (we have it set to automatic IP). We select the printer and click Next, the software says installing device and runs netowrk diagnostics without a problem.... and then we get an error at the installing device screen that says "Printer Setup has failed to complete, click Retry to Try again or Next to continue without connecting the printer."
    Very  frustrated! Any thoughts? Thanks in advance for any help. I thought maybe it was a port issue, but we turned the firewall OFF, and no dice.

    You could download and run this very handy utility.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Photosmart Premium C309g-m (Fails or SLOW to Print Wirelessly)

    My printer has usually worked until recently (past couple months).  I have re-installed the driver several times, uninstalled the HP software, re-installed the driver only... and still the same symptoms occur.
    OS: Windows 7
    WiFi Router: Linksys E4200
    Printer: HP Photosmart Premium C309g-m
    STEPS TAKEN:
    I begin a continuous "ping" of the printer from my PC and my ipad, to ensure I'm not losing network connectivity. 
    Pings are received on both pc and ipad without issue..
    I print a "test page" from the printer properties screen.
    Pings are dropped continuously...on both PC and ipad with one or two sporatic ones received with extremely high latency (29165 ms).
    Printer sometimes fails to print the document or the document takes 3 or more minutes to print.
    I believe it is an issue with the wireless network device on the printer.  I was hoping a firmware would fix it.  Can you advise me as to what the problem may be, where should I focus my troubleshooting? 
    I did run a HP Print/Scan Doctor tool, and it did say I had a "port mismatch" and that I needed to reboot my PC.  I rebooted my PC, re=ran, and still the same "Port Mismatch" error comes up.  So.. that leads me to believe it is an issue w/ my PC...but I can't find any thing that seems to be wrong w/ the port settings. Currently it is set on my printers hostname address, RAW, Port 9100.

    Are you installing and reinstalling the printer from the CD? Just to establish a clean baseline lets try a full uninstallation/ reinstallation from the drivers available from the HP website. 
    First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer. 
    In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it. 
    Then follow this link to download the full feature software and drivers for the printer (make sure to match your correct OS): 
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3793676&
    Install that and let me know the result! 
    Have a great day!

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