HP Photosmart premium c309g-m printer prints blank pages even with new cartridge

I have an HP Photosmart premium c309g-m printer and I tried to copy a black and a color document. The printer goes through the motions but the page is blank. I have tried put a new black cartridge in and still prints a blank page.

Thank you everyone who responded. I would like to let you know my printer is now up and working. It was so nice and helpful of you to respond with links and suggestions. I appreciate it.

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Printing blank pages - even with new genuine HP cartridges

All of a sudden, my 6700 has started printing blank pages, even the copier runs blanks - after replacing cartridges with new HP cartridges.
I ran all the diagnostics, printer says its fine, printhead was cleaned, and still printing blanks.
Printer's out of warranty, what should I do? I just bought a ton of cartridges for this....!
Help!!

arcalgud wrote:
All of a sudden, my 6700 has started printing blank pages, even the copier runs blanks - after replacing cartridges with new HP cartridges.
I ran all the diagnostics, printer says its fine, printhead was cleaned, and still printing blanks.
Printer's out of warranty, what should I do? I just bought a ton of cartridges for this....!
Help!!
The document here may help resolve the issue of blank printing on the Officejet 6700.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart Premium C309g-m Wireless Printing Not Working

I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop. I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.
Whenever I click print nothing seems to happen, I see no document in the spooler. I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.
I need help!!!!

Hi ZacharyW, and thanks for getting back to me!
I know you have uninstalled in the past, but I would like to take a bit of a different approach:
First, you'll want to uninstall the current software:
Uninstalling the Printer Software
Then, put your printer into clean boot mode:
How to perform a clean boot in Windows
Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
Good luck and please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart premium C309g-m not printing AGAIN

HP Photosmart premium C309g-m printer is not printing. I use Vista. This product will print when it wants to. But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all. But if I have no deadlines, no problem! I can print anything from anywhere anytime I want. But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
I have:
tried to print. message is Error Printing. No reference number, nada, zippo!
restart printer. reprint document. same as above.
reboot laptop & printer. reprint document. (This usually fixes the problem) but sorry, same as above this time.
tried to refresh printer from control panel. Nada.
tried to restart printer from printer list. Screw you it yells back at me.
I try to use the Tech Help line for HP and they tell me. "We can get it working. But we charge $99." And I say "Screw you, I don't have any money left."
My deadline is in two minutes, and the invoices are not done. I have to go into a 2 hour appointment. But I'll be back. So maybe some kind hearted soul will send a message back on how I can fix this problem. It is frequent and irritating as hell.

is anyone able to help with this WON'T PRINT problem???????

HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7. Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network. The problem will affect ALL the PCs on the network !
Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC. As soon as the Windows 7 PC is switched off, everything returns to normal.
The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
Run services.msc from the Run command on the Windows 7 PC. This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for each.
Scroll down the list until you see the HP Network Devices Support Service.
Right click on it and select Properties to bring up the Properties window.
Use the dropdown list to Change the Startup Type to Disabled.
Once disabled, the printer will start to work normally. HP are aware of this problem which may be unique to the 64bit version of Windows 7.

Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing... prior to going out I went ahead and deleted the 6 c309 print devices and reinstalled a new one and got the printer to work... after the game it was back to ignoring print commands... When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices? I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion... When I tried to make one of the other copies the default printer - it errors out with 0x00000709

HP Photosmart C6180 All-in-One won't print magenta or light magenta, even with new cartridges

The printer suddenly stopped printing magenta and light magenta. I installed new cartridges from LD, which have always worked in the past, but none worked. No error messages.

Hi there @Optical32 and welcome to the forums
I read about how your Photosmart C6180 is no longer printing in light magenta and magenta, with no error messages. I'd like to offer my suggestion for you that may help.
Click this link and try these steps: Color Mix or Missing Colors on the Diagnostic Page
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes
R a i n b o w 7000I work on behalf of HP
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Officejet 4620 All in one Not printing even with new cartridge

My printer has suddenly stopped printing.
There are no error messages.
My ink level is full.
It slowly started "running" out of ink as I was printing.
New cartridge.
Cleaned printer heads twice.
Ran print quality report and it acted like it was printing but didn't.
Any ideas??

The document here may help resolve black not printing on your Officejet 4620. Be sure to check the vents, if they are blocked the printer will appear to be running out of ink early in the cartridge life.
If the troubleshooting steps there do not resolve the issue I sould suggest you contact HP, 1-800-HPINVENt if you are in the US or see the document here for elsewhere. They may be able to help resolve the issue even if the printer is not in warranty as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium C309g Can not print Photos using small paper tray.

When I try to print using small paper tray, I get a message that states: "out of paper, add paper to main tray".
I have had this printer about 18 mos but have never tried printing found the small paper tray.
Does anyone have a solution to this ??

Hi,
Fisrt off all check if the paper tray is correctly on the unit, so take it of and replace it. Second go into printing preferances, select photo printing and find where you can select tha paper source, put it on phototray and try again.
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Photosmart C620 not printing black ....... even with new cartridge

Have tried everything your support page & help screens suggest:
originally was only printing top several inches of page
now prints no black text
unplugged
diagnostic pages ........ shows no diagnosis, no black square, color squares are very vivid
test pages are blank
uninstalled printer
reinstalled printer
cleaned heads
bought new black cartridge
STILL NO BLACK..................
This question was solved.
View Solution.

C6280 has separate ink cartridges and printhead. It sounds like the printhead maybe badly clogged or failed.
I would suggest try "clean printhead" a few more times, if still no black printed, the printhead may have reached it's endoflife.
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Wont print black, even with new cartridge

Officejet 4620 running mac Maveric, I have worked every step in the trouble shooting page. Reinstalled the driver. Restarted both computer and printer. This problem started very abrubtly. I doubt this is involved, but it started right after an adobe update of some kind. all other colors seem to work fine. The cartridge read 75% full but I tried installing a new one anyway and got the same result. Any help is much appreciated.

Bill1003 wrote:
I've also done all the above with no results. I noticed that my black was beginning to fade until there was nothing. If the printhead is dead - which is cheaper? have is replaced or buy a new printer?
Hi Bill, which printer model do you have? Is it within warranty? Typically warranty is ~1yr from date of purchase. You should be able to check by entering the serial no. below...
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
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C5280 printer error "remove and check colour cartidge" even with new cartridge and contact cleaning

Error message repeats even after-
1 installing new colour cartridge,
2 cleaning of cartrdge contacts, and printer contacts
3 off/on power,
4 sliding cartridge from right to left
5 removed and placed back paper
6 unplug electrical wire connection
Thank you

Try steps 3,4,5,6 in the link below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611456&cc=us&lc=en&dlc=en&product=3204464&tmp...
I work for HP but my posts and replies are my own.
Have a great day!!!

Printing problem on HP Photosmart Premium C309g-m

Hi all,
I am currently using HP Photosmart Premium C309g-m to print my documents and it runs on five different ink catridges. I usually print text documents using the black ink catridge. I realised that the moment the ink runs low(when they display the ! sign in the yellow triangle), the print out quality is significantly reduced in the sense that my text documents are printed with certain areas being missed out such as having half a line of text not being printed etc when my ink isn't even out or nearing to being completely out.
Does anybody else experience this problem? Is this problem exclusive to this model or just this particular printer I am using? Is there any way I can go about solving this problem because essentially this means that I have to replace the ink catridges once they go low because I can't print a complete document at all! Thanks!

Print a Wireless Network Test.
I hope you are not using this for MAC filtering on your router. It is pretty much a useless security method.
Read more here.
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I am employed by HP

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Extremely slow wireless printing with HP Photosmart Premium C309g-m

I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
Printer: HP Photosmart Premium C309g-m
Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
OS: Mac OS X 10.6.2 with all available updates installed
Computer connection method: Wired Ethernet connection to wireless router
Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
Attempted remedies:
1. Rebooting and powering off, waiting, powering on computer
2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
None of these worked.
This question was solved.
View Solution.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it.

My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it. How can i fix this?

Please read this post then provide some details. What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Is the first page blank of just missing entirely?
What program are you printing from? Does the same thing happen if you print from Notepad or Wordpad? (If not then check the settings in your program to make sure you are sepcifying then entire page range desired for printing).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart premium c309g-m printer prints blank pages even with new cartridge

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