HP Photosmart Premium C309g-m will not connect wirelessly to laptop

Hi
I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
I am going to give as much information as I can.
I have:
HP Photosmart Premium C309g-m printer
Samsung ML-2010 Series (Working wirelessly)
Gateway (Acer) NV5915h laptop
Windows 7 Home Premium
64-bit Operating System
Intel(R) Pentium (R)CPU P6200 2.13GHz
4.00GB Ram
Norton 360 Premier Edition
Wireless Logitech Mouse
Wireless Microsoft keyboard
It started about 2 weeks ago
At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
I disabled my Norton while I did everything.
I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
I also went to
Start typed in cmd Services.msc located the HP Network Devices Support right click Properties changed start up type to Disabled. Then re-installed the printer. It didn’t work!
I uninstalled all the HP software, and then installed it again.
I even tried typing the IP address in.
If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
I also installed it by:
Start Devices and printer add printer add a network, wireless or Bluetooth printer.
It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
It shows them as follows:
HP0AB1A0 (HP Photosmart premium c309g-m)              IP http:\\192.168.1.70:3910
HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
I have gone through and installed them one by one, and deleting it when it didn’t work.
I have gone through the entire fix it problems on the HP website.
I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
This is so frustrating! I used to work for HP, so I have gone through all the tricks I know.
Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
Thank you in advance to anyone who has any ideas!

I am having the same problem with our hp 5514 printer.
IT SHOULD JUST WORK!!!!!
Why will hp not answer anybody here?
We have even changed printer from 5510 to 5514 and it will not work.
Please answer as this is very frustrating.

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Photosmart Premium C309g-m will not print in black ink

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I presume the printer is out of warranty? If so it might be worth soaking the printhead as described in the post below
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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I am really hoping that someone can help me resolve a serious issue with a new printer.
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Although it does print test pages and reports and it also prints directly from my Android phone.
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Hello flammingstar,
Thank you for the information. At this point because the print will print from your Android phone, scans, and copies. This shows that the printer itself is not the issue.
The error messages 0x0000643 and 0x0000057, when do you get these errors? Are they on the printer, or the computer?
I would suggest trying to stop, and start the printer spooler. Please follow the steps below.
1. Click Start
2. Type "services" (without quotes) in the search field
3. Open Services
4. At bottom of the page click "Extended View"
5. Click in a service in the list,
6. Press the letter "P" on your keyboard
7. Search for Print Spooler
8. Right-click on it, and choose Properties
9. Select Automatic in the drop down box
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Try printing again from your computer. Are you able to print a full page?
Looking forward to your response.
I worked on behalf of HP

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When setting up my printer to connect to my wireless router, the printer can see the network Name (SSID) but failed to connect to it using WEP password. The Wireless Network Report shows the printer Authentication Type is "Open System" while my router is configured as "Shared". How do I change the Authentication Type on my printer to match the Router? Thank you.

WEP is not at all secure. It can be broken in about 10 minutes with freeware. It is also known to cause printer connection issues.
Change to WPA or WPA2 with a 13+ character passphrase consisting of numbers, letters, upper and lower case.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP photosmart premium c309g-m does not work wirelessly

Hello everyone,
I'm also having an issue with printing/scanning this c309-g m printer.
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OK, as long as the CD said it was for 10.6 (and not 10.5+) we will proceed assuming the software is OK.
First, Let's reset the printing system:
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Since the computer can connect with the neighbor's router, I don't think there is a problem with wireless connection on the computer. So it has to be some configuration or settings problem with the new modem. I would check the encryption of the new modem. If the computer can see the modem, but not connect, my thinking is that the encryption is blocking the connection. Temporarily disable the encryption on the new modem and see if that makes a difference. If it doesn't, you may want to check the advanced settings on the modem and compare the IP settings on the computers that work versus the one that doesn't.

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Brand New C309g will not connect wirelessly with ANY wireless security options enabled

Printer will connect via wired ethernet. I can use the http utility.
Printer will connect via unsecured wireless connection.
Printer defaults to autoconfig (169.xxx)when connected via WEP (both open and shared), will not connect with a manual IP address. Cannot access http utility.
Printer won't even autoconfig when connected via WPA-Personal - instead says "No connection found."
Printer is in the same uncluttered room as the router.
ALL OTHER wireless network devices work fine and keep up with security changes.
I have legacy devices on the network that make me want to run with WEP.
I've run the HP Network Diagnostic. It can access my router just fine. It cannot find the printer.
Router is D-Link DIR-655.
I jump through the right hoops - refresh router, restore factory defaults on printer, etc. All other wireless network devices work fine.
I want to pull an "Office Space" on this brand-new printer - please save me from doing so!
-mooi
This question was solved.
View Solution.

Ooops, my mistake. Thanks for pointing it out.
Another idea is to make sure the firmware is updated on the router.
Also, from the control panel of the printer: Setup > Network > Wireless Network Test. It will self-test the printer radio.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP C4740 will not connect wirelessly to HP desktop

I have an old HP desktop (prob Pavillion) running Win XP Pro w/ SP 3. I have 2 MB RAM. I purchased an HP C4740 AIO printer about 6 months ago. At first it hooked up fine and performed very well in wireless mode. Then when replacing an ink cartridge one of the retainer tabs broke. Long story short I had to replace the unit. HP gladly did so and I got a brand new one.
When I got the new one I hooked it up and installed the software exactly per the instructions for use as a wireless printer. Unfortunately, no matter what I do it will not connect to my wireless network. The only way to use this printer is via USB cable. Two things happen that I find interesting: it does not recognize the printer (even thought it's connected by USB cable) and it doesn't recognize my wireless network (even though it does recognize another unknown network). Even when I try to manually enter my network SSID and Passphrase it will not recognize it. I have also tried unsecuring the network but still no success.
The network is secured but I have the SSID and passphrase information. For reference, I have a Dell laptop and Lexmark printer that connect without issue. My iPhone 4 connects without issue. This C4740 will not. I have uninstalled the software and even gone into the registery to locate and remove any entries associated with this printer. Still nothing works in wireless mode.
Need help. I am by no means a computer expert, especially with networking. I know enough to be dangerous but still make it through the day! I'm ready to toss this and pay the much higher price for the much more usable Lexmark! Only problem is I'm just cheap enough that I'm willing to try to make this printer work.
Thanks!

Hi,
Download the latest installer software for your printer on the link below and save it to the Desktop.
ftp://ftp.hp.com/pub/softlib/software11/COL28119/mp-71555-3/PS_AIO_06_C4700_USW_Full_Win_enu_140_175...
Next download and install Revo Uninstaller from the link below.
http://www.revouninstaller.com/download-freeware-version.php
Disconnect your printer from your PC.
Run revo and use it to uninstall your printer software. Right click on the icon of the program you wish to remove and select Uninstall. During the process you may be asked to delete registry entries, just select all and then click delete. Do the same for any left over files and folders. Once the uninstall has completed, reboot the PC.
Temporarily disable any security software ( Antivirus and Antispyware )
Now try running the software installer from your Desktop by double clicking the installer. Do not connect the printer to the PC until the software asks ( Whether wired or wirelessly ). If everything install Ok, remember to enable your security software.
Hope this helps.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Officejet Pro 8100 will not connect wirelessly to my main PC

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Hello wsw1,
Welcome to the HP Forums! I understand the software keeps freezing when "Locating the Printer".
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I worked on behalf of HP.

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HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro. The unit suddenly will not print black. Ink levels show all good. All other colors print fine. When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on. If I tell it to print a page, it immediatly connects and prints all colors but not black. How can it print regular page but not receive message to print PQ page? "make sure printer is on" ??

I have this exact same problem with the same printer. Printer will not print black. My macbook pro is connecting to the printer but shoots out a blank page. I just put in a new ink cartridge even though it was not low on ink. Please help.

HP Photosmart premium C309g-m won't connect to the network

I am having problems with my printer connecting to my home network or wirelessly to the computer. This can happen when the printer has been idle for a while or when i switch it on and try and print straight away. restarting everything can sometimes make a different but not always!
It seems to be happening more and more frequently especially at those times when I need to scan or print desperatley!
please help
from a desperate teacher who needs to use her printer asap!
thanks

Hi, I do have a few suggestions for you to try as well as a great document on trouble shooting "Maintain wireless Connection".
First thing I would like for you to try is, If you have the printer power cable connected to a power bar, please remove it from the bar and do a direct connection to a wall outlet. The unit has a built in serge protector and it will not get all the power it needs to function properly if it is in a Power bar. Number 2 thing to try is, move your router a few feet farther away from the printer. The way the signal comes off a router is like a upside down funnel and if the printer is to close than it does not read a wireless connection properly. The ideal distance is 6-20 feet. Here is the link for the doc that I suggested. http://goo.gl/3f0aO1
If you have any other questions, please feel free to write back and I will be more than happy to assist you.
Thank you
Waterboy71
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printer will not connect wirelessly / HP installer network ui plugin has stopped

I have tried uninstalling and reinstalling my Photosmart software multiple times in an effort to connect the printer to my wireless network (WEP). Each time I try, the software installs but will not allow me to connect the printer to my wireless network. I've installed with my firewall off and on, but nothing works.
I continue to get an error that says "HP Installer Network UI Plugin has stopped". It will connect via USB cable, but that's not what I'm hoping to do.
Advice? Questions?

Hi there @csm25
Welcome to the HP forums!
After noticing your post about the error "HP Installer Network UI Plugin has stopped" you are seeing when attempting to install your Photosmart B209a model wireless, I searched the community to see what I could find. I came up with the following link and troubleshooting steps from the user SAbboushi , that seemed to resolve the problem.
Click here to see the steps: Cannot complete install of networked C6350
I hope that helps, let me know what the outcome is!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Photosmart Premium C309g-m will not connect wirelessly to laptop

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