HP Photosmart Premium C309g-m Wireless Printing Not Working

I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop. I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.
Whenever I click print nothing seems to happen, I see no document in the spooler. I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.
I need help!!!!

Hi ZacharyW, and thanks for getting back to me!
I know you have uninstalled in the past, but I would like to take a bit of a different approach:
First, you'll want to uninstall the current software:
Uninstalling the Printer Software
Then, put your printer into clean boot mode:
How to perform a clean boot in Windows
Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
Good luck and please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it.

My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it. How can i fix this?

Please read this post then provide some details. What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Is the first page blank of just missing entirely?
What program are you printing from? Does the same thing happen if you print from Notepad or Wordpad? (If not then check the settings in your program to make sure you are sepcifying then entire page range desired for printing).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Photosmart Premium C309g-m wireless problem?

HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda frustrating doing that every single day, and the one of the main reason i bought this printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
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- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium C309g-m wireless.

Since I bought a new router TRENDNET TEW-652BRP I have printing problem.Printer starts printing normaly but it stops somewhere in the middle of the page. It ends printing only when I turn off the computer or switch user...while windows XP is shutting down it ends printing the rest of the page or pages!
Thanks for your help.

It is probably your router and this may not work. If it does not I recommend a name-brand router like Netgear or Linksys (Cisco).
Let's set a static IP address for the printer:
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- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
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- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
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- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Wireless printing not working properly on HP officejet 4500

Hi,
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Print a Wireless Network Test from the front of the printer (Setup > Network area). Does the printer have a valid IP address (not 0.0.0.0 or 169.254.x.x)?
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What operating system?
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Hi Alsahafi,
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Don't forget to mark a post as solved if it fixed your issue

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Hi @AllysonR , and welcome to the HP Forums!
I see you're experiencing connectivity issues. I would like to help!
I'd recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd then suggest following this document:
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart premium c309g TOUCHSMART buttons are not responding

I dont know if im in the right thread where i can ask this question ? BUT THIS IS IMPORTANT BRO's Help me if i can fix the touchsmart of the HP Photosmart c309g. When i open the printer you can just see the screen doing fine but if you touch the touchsmart just like home buttom it wil do anything + there is no light in the button anymore i think the touchsmart is broken. DO you think the touchsmart can be fix ? or any solution like i want to use the laptop as the substitute of the touchsmart can i do that theory of myself? ANYONE PLEASE HELP ME IM JUST 15YRS OLD and i want to be a good Programmer and i want to know more everything in COMPUTER SOCIETY PLEASE HELP ME

Hello there! Welcome to the forums @1mnoob
I saw your post about the home button not lighting up any longer on your Photosmart C309g printer, and I have a suggestion that might help.
Please try the steps in this guide: The HP Printer Won't Turn On or Respond When the Power Button is Pressed
If there are certain error messages or codes that you might see, please write me back with which errors you see, and which functions are giving you problems, such as you cannot print, copy, scan, etc.
I will do my best to help
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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MFP 177 wireless printing not work on win8.1

Hi,
Just bought a HP color Laserjet MFP177 4 in one printer. After installation (and many attempts) i am failng to print from my PC. However it did print the test page at the time of installation and scanning function is working fine.
Please help

Hi @Razeen ,
I see that you are not able to print over the wireless network, but you can scan. I can help you with this.
Temporarily turn off any Firewalls to make sure they aren't interfering.
I have provided a document to try and resolve this issue. Also download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Disregard the title.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Deskjet 6988, wireless printing not working. Network light blinking.

Deskjet 6988 will only print when connected via USB, used to work wirelessly.....now network light on printer blinks. Please assist.

Get the latest software for your printer from the "Support & Drivers" link at the top of this page, run it and choose Network or Wireless installation when it asks.
What operating system are you using?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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HP Photosmart Premium C309g-m Wireless Printing Not Working

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