Hp photosmart premium c309g not printing correctly

this problem has slowly gotten worse. printer had been working fine since Oct 2010 (when a newly installed cartridge would not print) but recently stopped printing black.
According to the ink cartridge estimated ink levels, I had PLENTY of black ink, although the color cartridges were low. The photo cartridge appeared to be working, but all of the other colors appeared faded-I assume because the black was not working? I've tried everything I can find, short of taking a sledgehammer to this printer (which I'm about ready to do) including installing brand new cartridges, since ALL of the other cartridges that previously had ink were emptied trying to align, and clean printheads...and now I'm seeing my brand new cartridges disappear along with a tree worth of paper, and still no black. 
I tried to clean the printhead assembly with a coffee filter as suggested, and it seems that there is LOTS of black ink on the printhead assembly, but for whatever reason, that black ink is not making it onto the paper. 
I am JUST out of warranty for the printer, and now I'm starting to feel like I'm wasting so much ink (what about the warranty with that?)  Is there anything I can do short of replace this printer at this point? I found that I can purchase a new printhead assembly (how do I know that will work) but for a $20 product they are asking $10 for shipping, are they kidding me?! 

I am having a similar problem, but I just bought the printer so it is particularly mysterious. It never printed color, and after successfully printing one black-and-white document, it has decided not to print black either. It goes through all of the motions, but then spits out blank pages. I have replaced the black ink and taken all the cartridges out and put them back in again. Nothing seems to help. I would appreciate any advice. I would rather find some way to fix it than return it to the store.

Similar Messages

  • Photosmart Premium C309G not printing in black

    I've replaced the black ink when I noticed the printing started to fade and the levels were low. The new cartridge did nothing. The page I was trying to print had black letters with a light blue shading behind it. The light blue turned a light gray, but there was still no black. I tried a doc that had only black lettering and nothing came out. Plus, on that last page, the printer passed the paper through faster than other pages, and faster than it did when I altered the color of the lettering. The different colors are fine. It's just the black that's not working. I took the first cartridge back to the store telling them it didn't work and decided to buy all five cartridges new. Did a realignment, which failed 4 times, did a diagnostic test, black showed up there, but still wouldn't print on a regular page, tried another alignment and cleaning of the printhead...losing a lot of ink from the new cartridges...not good, they are too expensive...I need a fix for this and can't seem to get things to work, I've gone through at least a dozen pieces of paper, and tried to print over each one to see if it would work, to no avail. Please help!!

    I am having a similar problem, but I just bought the printer so it is particularly mysterious. It never printed color, and after successfully printing one black-and-white document, it has decided not to print black either. It goes through all of the motions, but then spits out blank pages. I have replaced the black ink and taken all the cartridges out and put them back in again. Nothing seems to help. I would appreciate any advice. I would rather find some way to fix it than return it to the store.

  • My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings

    My HP Photosmart Premium C309g-m printer frequently gives me false "low ink" readings, which wouldn't be a big deal except that unlike other printers I've had, instead of just printing as best it can on low ink, it refuses to print at all.
    I know the readings are false:
    (a) because I've only recently refilled the ink - (since this started I write down when I refilled the ink and note the number of print jobs, which can be as low as 10 and the false readings can occur) and
    (b) my only work around so far is to turn the printer off and on until the false readings stop, it then shows the correct ink levels and does print, but his can often take 5 or 6 times of "off and on." Very annoying.
    Questions:
    Has anyone else experienced this?
    If so, is there a fix?
    If no fix, is there a way to change the printer default configuration so it will print anyway -with low ink - instead of simply refusing to print?
    Any help is appreciated.
    Thank you

    Maybe there is some ink on the connections to the cartridges. This document may help with checking those areas after you installed new cartridges last time:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01808074&cc=us&dlc=en&lc=en&product=3793676&tmp​...
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • HP Photosmart Premium C309g-m Printer

    I have an HP-Photosmart Premium C309g-m printer . I put in new ink will it not print correctly. The color is so light it is impossible to read. Also when I trouble shoot I am told the cartridges ware not aligned.Have tried to align and it wont.
    My computer is an HP 64bit,8GB

    The steps here should help resolve your issue.  If not I would suggest soaking the printhead as described in this post.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart premium c309g-m printer prints blank pages even with new cartridge

    I have an HP Photosmart premium c309g-m printer and I tried to copy a black and a color document. The printer goes through the motions but the page is blank. I have tried put a new black cartridge in and still prints a blank page.

    Thank you everyone who responded. I would like to let you know my printer is now up and working. It was so nice and helpful of you to respond with links and suggestions. I appreciate it.

  • HP Photosmart Premium C309g-m prints wirelessly from Mac & Vaio, but not Dell...

    We bought an HP Photosmart Premium C309g-m about a month ago. It will print from my (old) Mac Book Pro and from hubby's new Sony Vaio, via cable, via bluetooth, and via wireless. We want to add a Dell laptop, and have installed the latest printer software from the HP website.
    When we go to "add a device" on the Dell, the process goes through "Checking network configuration"  and FINDS the printer (we have it set to automatic IP). We select the printer and click Next, the software says installing device and runs netowrk diagnostics without a problem.... and then we get an error at the installing device screen that says "Printer Setup has failed to complete, click Retry to Try again or Next to continue without connecting the printer."
    Very  frustrated! Any thoughts? Thanks in advance for any help. I thought maybe it was a port issue, but we turned the firewall OFF, and no dice.

    You could download and run this very handy utility.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart premium 320 not printing good photos wrong colors sharp but loss of detail never befo

    i have a photosmart premium about 3 yrs old.   always got good results when printing photos but now photos are printing with extremely saturated colors, loss of some detail but main subject is very sharp as it should be.   i've used photoshop elements 8 as well as other editing programs.   i don't know why this is happening now.   i've got through all the steps that i can possibly do - that i know of but it's getting frustrating even though some of the effects are quite interesting (but i don't what them)    For example, a picture of a plant was great but the background came out aqua.  another plant was in front of a white fence and the fence is purple - it was white.   a picture of a waterfall was nice but the foliage wa a duller green and the rocks and water are purple (pretty but not right).    I don't know what i'm doing.    I've tried this in Photoshop Essentials 8 and other editing programs and it's always the same.    what can it do as i've never had this problem before. 

    What model of printer do you have? I am not familiar with a Photosmart Premium 320. Is this a small photo printer that is white, or a full size printer?
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • HP Photosmart Premium 309a not printing to Printable CD

    OS = Windows XP
    Connection from laptop to c309a is USB
    Can print from MS WORD to c309a
    Can print from HP Solution Center application to 309a to print paper CD labels.
    CANNOT print from HP Solution Center application to printable CD installed in c309a.
          1. After setting up printable disc image in HP supplied Solutions Center application, clicking on PRINT results in message being displayed that reads
    Tried:
    1. Downloading completely new driver from HP website... the total driver was installed, not the basic version. Successfu except for a message that came up saying the c309a was not connected to the computer. The choices were to select a USB cable connection or wireless connection or a network connection.  I selected USB and made sure (numberous times) the cable was connected (vreified because I can print for MS WORD and from the HP Solutions application to paper. When checked afterward notice was presented that said driver was up to date.
    2. From the HP Solutions application prepared an image from one of the templates (tried several templates) that is supposed to print directly onto a printable CD.
        a.  When the PRINT was clicked on the following error msg appeared, "The application is unable to communicate with the printer".
             i. When clicking on PRINT the HP Solutions application jumps to a window that displays various options for ordering prints from HP online as well as some other choices.  Net result, no printing to CD takes place.
    2. Called HP Tech Support, three different people.
        a. Suggested disconnecting power cable from wall outlet and also disconnect power cable from back of c309a and wait for 30 seconds before reconnecting.
             i. Did that... noting different happened.  Same problem, unable to print to a printable CD.
             ii. Final person said the printer is out of warranty and not servicable.  Buy a new one!
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    Check the vent tape as shown in the page here, click the + next to the 0xc19a0013 error.  If the steps in that page do not resolve the issue try soaking the printhead as discussed here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I have a HP Photosmart Premium C309g-m printer and want to print a banner, but can't figure out how

    Is there a way to print a banner on my printer?
    Susan
    Central Oregon

    yes i moved them into a folder, but I not want them at all on my screen. Guess I return this and pick up a
    Zune HD
    less app's on that then ipod touch. thank you for the responce.

  • HP Photosmart premium not printing correct colors or contrast on photo paper.

    My HP Photosmart Premium does not print correct colors or contrast level on photographs using photo paper.  This happens with using most any application and setting the paper type to one of the photo papers...  By using MS PhotoAlbum and selecting the photo tray then forcing "regular paper", I can get a somewhat decent print (this trick only works with MS PhotoAlbum).  When I setup to any of the "photo paper" types, I do not get correct colors or contrast levels (even if the print preview looks good).
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    Anyone have any ideas?

    Try the troubleshooting steps in this page.  My bet would be the Photo cartridge (the black with the bow tie symbol) is out of ink.  This is only used when photo paper is selected, for plain paper printing the regular black cartridge is used.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart premium C309g-m not printing AGAIN

    HP Photosmart premium C309g-m printer is not printing.  I use Vista.  This product will print when it wants to.  But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all.  But if I have no deadlines, no problem!  I can print anything from anywhere anytime I want.  But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
    I have:
    tried to print.  message is Error Printing.  No reference number, nada, zippo!
    restart printer.  reprint document.  same as above.
    reboot laptop & printer.  reprint document.  (This usually fixes the problem) but sorry, same as above this time.
    tried to refresh printer from control panel.  Nada.
    tried to restart printer from printer list.  Screw you it yells back at me.
    I try to use the Tech Help line for HP and they tell me.  "We can get it working.  But we charge $99."  And I say "Screw you, I don't have any money left."
    My deadline is in two minutes, and the invoices are not done.  I have to go into a 2 hour appointment.  But I'll be back.  So maybe some kind hearted soul will send a message back on how I can fix this problem.  It is frequent and irritating as hell. 

    is anyone able to help with this WON'T PRINT problem???????

  • Extremely slow wireless printing with HP Photosmart Premium C309g-m

    I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
    If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
    Printer: HP Photosmart Premium C309g-m
    Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
    OS: Mac OS X 10.6.2 with all available updates installed
    Computer connection method: Wired Ethernet connection to wireless router
    Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
    Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
    Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
    IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
    The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
    Attempted remedies:
    1. Rebooting and powering off, waiting, powering on computer
    2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
    3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
    None of these worked.
    This question was solved.
    View Solution.

    I don't think there is anything wrong with the DSL modem HW.  There might be an issue with how print data is being routed though.
    Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page.  Open the printer's internal web page by browsing to its IP address.  Select Networking and then Wireless (802.11).  Under the IPv4 Configuration tab, select Manual IP:
    For Manual IP Address, use the existing printer IP address.
    For Manual Subnet Mask, use 255.255.255.0
    For Manual Default Gateway, leave blank.  This is important.
    Select Manual DNS Server:
    Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty.  This is important.
    Press Apply.
    Turn off the DSL modem, the printer and all computers connected to your network.  Wait 60 seconds then turn on the DSL modem and then turn on the printer.  Then turn on the computers.  See if this corrects the printing speed.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • HP Photosmart Premium C309g-m will not connect wirelessly to laptop

    Hi
    I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
    I am going to give as much information as I can.
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    HP Photosmart Premium C309g-m printer
     Samsung ML-2010 Series (Working wirelessly)
    Gateway (Acer) NV5915h laptop
    Windows 7 Home Premium   
    64-bit Operating System
    Intel(R) Pentium (R)CPU  P6200 2.13GHz
    4.00GB Ram
    Norton 360 Premier Edition
    Wireless Logitech Mouse
    Wireless Microsoft keyboard
    It started about 2 weeks ago
    At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
    I disabled my Norton while I did everything.
    I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
    I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
    I also went to
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    I uninstalled all the HP software, and then installed it again.
    I even tried typing the IP address in.
    If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
    When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
    I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
    I also installed it by:
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    It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
    It shows them as follows:
    HP0AB1A0 (HP Photosmart premium c309g-m)               IP http:\\192.168.1.70:3910
    HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
    Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
    Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
     I have gone through and installed them one by one, and deleting it when it didn’t work.
    I have gone through the entire fix it problems on the HP website.
    I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
    This is so frustrating!  I used to work for HP, so I have gone through all the tricks I know.
    Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
    Thank you in advance to anyone who has any ideas!  

    I am having the same problem with our hp 5514 printer.
    IT SHOULD JUST WORK!!!!!
    Why will hp not answer anybody here?
    We have even changed printer from 5510 to 5514 and it will not work.
    Please answer as this is very frustrating.

  • Photosmart - C4388 - Not printing correctly - PDF document

    Photosmart 4388 is not printing correctly when a PDF document is printed from Adobe Reader/ Adobe Acrobat Version 10 (Latest Version). Same line / part of line gets printed more than once for some lines.
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    Regards
    Shankar

    What do you mean its not printing straight?
    maybe its not correctly align?
    try to re align it... and see if it works
    19chinovz76

  • Issues with McAfee IPS and HP PhotoSmart Premium C309g-m performing port scan

    Trying to run a HP PhotoSmart Premium C309g-m printer wirelessly and connect to a laptop computer with Windows 7 32-bit operating system.  Printer is available for about 3 and a half minutes and then is blocked by McAfee because the printer is trying to perform a UDP port scan.  The IP address of the printer is blocked for 10 minutes and then becomes available again.  After about 3 and a half minutes, the printer IP address is again blocked by McAfee IPS for 10 minutes and the cycle repeats again.  Goes on all day.  Difficult to get any work done.  Anyone have a fix to stop the port scans?  Thanks

    Hello JWB46,
    Welcome to the HP Forums!
    I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
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    Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

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