HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7.  Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network.  The problem will affect ALL the PCs on the network !
 Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC.  As soon as the Windows 7 PC is switched off, everything returns to normal. 
The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
Run services.msc from the Run command on the Windows 7 PC.  This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for  each.
Scroll down the list until you see the HP Network Devices Support Service.
Right click on it and select Properties to bring up the Properties window.
Use the dropdown list to Change the Startup Type to Disabled.
Once disabled, the printer will start to work normally.  HP are aware of this problem which may be unique to the 64bit version of Windows 7.

Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing...   prior to going out I went ahead and deleted the 6  c309 print devices and reinstalled a new one and got the printer to work...  after the game it was back to ignoring print commands...  When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices?   I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion...  When I tried to make one of the other copies the default printer - it errors out with  0x00000709

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    This question was solved.
    View Solution.

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    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    Answer no longer required

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    Print a Wireless Network Test.
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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    You could download and run this very handy utility.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Photosmart Premium C309g-m (Fails or SLOW to Print Wirelessly)

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  • HP Photosmart Premium C309g-m wireless problem?

    HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda  frustrating doing that every single day, and the one of the main reason i bought this  printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

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    - Finally, plug in the phone line, reboot the router and test.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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