HP Photosmart Premium C310 won't print black

My printer won't print black. I've replaced all cartridges, removed and then reinstalled printer driver, and cleaned cartridges 3x. After first time cleaning cartridges, the test sheet had black print, but some lines were better than others. After the 2nd time, no black at all printed. After 3rd time, no black at all printed. What next?

Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

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My Photosmart prem c310 won't print

Hi, please can you help my Photosmart Prem 310 currently won't print, it's a wireless connection & the set up & configuration page shows all is good on my Mac & likewise on the HP set up.
I have a MAC Computer (Mac OS X Lion 10.7.4 (11E53)
I have tried deleting the printer & setting up from scratch but that doesn't seem to work either
It has worked in the past but has never been100%, I used to keep holding the job then retrying & eventually it would work, but now nothing it's driving me mad please help.
The error messages I keep getting are as follows;
1. The printer may not exist or is unavailable at this time.
2. The printer is not responding.
Kind Regards
James
[serial number removed for privacy]
This question was solved.
View Solution.

Restart the router by pulling its power cord momentarily.
Next, turn the printer off then back on again.
Try it agan.
If that does not work, make sure your Belkin router has the latest firmware.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart Premium C309a won't print pictures in a document

I've had this printer for some time and it has been working O.K. but recently it has stopped printing pictures that are in a document I have created. I have uninstalled and reinstalled twice and that has been no help. It won't even print pictures from My Pictures files. This issue is about a family history book I have written and need to print several copies. I am really frustrated. Can anyone help?

No I was not able to print from Paint. I decided this morning to do yet another uninstall/reinstall but this time I did it from a download off the internet instead of the CD I have. It now prints pictures from "My Pictures" file - at least it did when they had me do a sample. But it still will not print pictures from my MS Word document. I am under a real time crunch to get these books to the binderery so I experimented on printing from a PDF version I have of it. And to my delight it prints correctly from the PDF! Obviously I need to fix the "Word" problem but for now at least I have found a solution to my immediate problem.I will continue to see if it is only this particular document it won't print the pictures from or just what is going on. Thanks for your help.

Owned HP Photosmart Premium C310 since 2011-01-03. Installed 5 new HP cartridges. Now it won't print

We bought the HP Photosmart Premium C310 on 2011-01-03. On April 6, I had to install all 5 new HP ink cartridges. Now it won't print at all. It accepts the "Print" command, makes noises as if it is printing, pulls the paper through slowly while it "pretends" to be printing, but the page comes out with NO INK on it. I have gone through all the many, many "self-help" solutions HP offers, on the printer screen itself, through the computer desktop "HP Solution Center," and also online at HP.com. It is still in warranty, so I am thinking I should just take it back to Best Buy and tell them to repair it. I'd really like to get it working. Any suggestions?
Thank you,
gake04

In the link given by 007Ohmss be sure to update the firmware as described in step 4:
Step four: Install a firmware upgrade
Check for a firmware upgrade that might help solve the problem:
On the product control panel, touch the Setup icon ( ).
Touch Web .
Touch Product Updates .
Touch Check for Product Updates .
Touch Yes to update. The update might take 10 to 20 minutes. Do not turn off the printer until the update is complete. The printer will shut down and start back up automatically.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

I have a hp photosmart premium c310. my printer works fine but i am having problems scanning.

I have a hp photosmart premium C310. I can print no problem but have recently tried to scan a document. I received the message 'Try starting scan from computer. Refer to documentation details'. This prompted me to look for the relevent file in order to scan from computer and it appears that the HP Solutions Centre has not downloaded properly. I have tried to reinstall software but each time the installation stops before it is completed. This appears on screen:
System check complete (Tick)
System preparation complete (Tick)
Installing software … configure product (Tick)
Installing item 7 of 7: Microsoft toolbar customized for HP ( at this point the program fails to complete installation)
Any help greatly appreciated.
ps I am using Windows 7 64 bt

riab, follow the link below and try using the full-feature software and drivers. I would be sure that before you do this that the printer is completely uninstalled and removed from your computer. Check in Programs and Features, Device Manager, and Devices and Printers.
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...
Let me know if this helps!

HP Photosmart 6510 won't print black ink

I changed the ink cartridge in my printer and it won't print black ink now.
I have used almost an entire cartridge of my color inks running alignments and cleaning the printhead. I have also cleaned the print head with a cotton swab and some warm water.
I have delted the software and reinstalled it.
I have always used HP cartridges.
The printer is out of warranty. I'm in the US.
I have also ran every reset I can find online, nothing is working.
I appreciate your help as I am a broke college student and can't really afford a new printer at the moment.
Thanks!

Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Photosmart 7520 won't print black, says I have half a cartridge

My printer won't print black (regular, not photo black). The ink level says I have half a cartridge. I have tried cleaning the heads so many times but no change. I tried to find an answer in the help section of HP and had no luck. I tried to contact HP but was told because my printer was out of warranty in January I would have to pay to talk to someone. Can anyone help? I'm disappointed in HP, charging people to talk to customer service is ridiculous.

The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
If the above does not resolve the issue then soaking the printhead as described in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 5200 won't print black ink

Hi there, I purchased the printer just over a year ago. It hasn't been used much at all. For the last few months I have continuously changed the black ink cartridge as it is saying it is empty or low and it still won't print black. The colour functions fine. I have tried all the settings options of cleaning and aligning and it doesn't make any difference. I only print via air print from iPhone and iPad, and the documents sent are extremely basic word docs. The printer is in perfect condition and I am out of warranty. Please can you advise how to fix as I rely on the printer for my invoices! Thanks

Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Photosmart Premium C310 Series.......Printhead Problem

I have the HP Photosmart Premium C310 Series Printer. It will no longer print. There is an error message of "Printhead Problem", with the instructions of: Remove all Cartridges. Next, left black latch and remove printhead. Then re-install Printhead and Cartridges. I have done this several times with no success. Even went out and bought all new ink cartridges and tried those as well with no success. With this error message on the printer screen, it won't let me get off of that screen.

Hi annie47here, and thanks for the reply.
After reviewing the issue, it's possible you are experiencing printhead failures. The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Problem between (10.9) Mavericks and Photosmart Premium C310 series with the scan(ner)

Hello,
I have a serious problem with my Photosmart Premium C310 series with the scan(ner). I get a black image with white stripes (or an error 30) when I save my picture or my document on Mavericks (Mac OS X 10.9) installed yesterday.
With Moutain Lion all was OK.
My HP Scan is 2.4.3
Model name : CN503B
Serial Number : {Private Information Removed}
An update is planned as soon as possible ?
Thanks in advance.
Valorisa

Hello
Can you please advise what software you are using to scan ? HP Scan app or Image Capture or Preview ??
I think you are using HP Scan app, yes ?
Did you know you can also scan using Preview or ImageCapture ? You might try this as a test. Make sure printer is turned on and available on same network as your Mac.
Open up Apple's Preview app from your dock. Under File menu, select "Import from scanner", you may have to do this twice to get printer to show up. You should get a scan dialog window with many options to help you scan and save the file.
Please let us know if this works, I'd like to know if the issue is with the HP scan software or something else.
If this reply helped you, please say thanks by clicking the blue Kudos star.
I am an HP employee

HP PhotoSmart Premium C310 - Windows 8 and Office 2013 - Where have the page sizes gone

I have just upgraded to Office 2013 on my windows 8 PC.
Now when I goto print, and click "printer properties" evert drop down is blank, and all the titles are in Chinese. HELP please.
Also the page size options have now lost useful things like A4, Letter etc.
Technet says to upgrade my printer drivers, but I'm on the latest ones, I can't contact support, as It says my printer is no under warranty support any more. I don't have fault with the printes, its with the driver. Please HP help.
I can supply screen shots of the issue, but could not work out how to post them here!
Everything worked O.K. with office 2010.
Thanks

So only print functions and printer-related settings are in another language? Did you use the installation disc that came with the printer or did you download the software from the HP Website?
Here is a video on how to uninstall the HP driver from Windows 8 in case you can not understand the words. And here is a link to the Photosmart Premium C310 Full Feature Software and Drivers for a Windows 8 64-bit PC in United Kingdom. When I went to www.hp.com/support, I selected your country first and then chose the Software and Drivers section after that. You will want to click the "Download" button and follow those instructions. I hope this helps you. Let me know if this provides for you the proper driver.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP Photosmart Premium C310 unable to scan

I have checked all of the questions, and the answers I have found are older and the links are no longer available. This is really the 1st serious problem I've had with this printer, and I've had it for several years. A few months ago, when I tried to scan from the printer, I would 1st get the message "LCD list needs to be updated". The link I am referred to no longer exists. Then, if I continue to try to scan, it tells me "A printer is not connected. Please see the device documentation for trouble shooting info."
I kept looking for an answer, then 1 day I could scan fine! Now, it's doing it again! Someone please help! I have spent hours trying to figure this problem out. I would greatly appreciate any help anyone can give. Thanks,

Hi Rollynn,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart Premium c310, and I am happy to help you with this issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using Windows please try the HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart Premium C310 - problem

Have an HP Photosmart Premium C310 wirelessly connected to HP Pavilion dv6 running 64 bit Windows 7.
Have had problems printing from Windows Photo viewer. Job is stored in printer queue and computer say information is being sent to printer my nothing happens. Opening up the printer queue dialog box it shows an error but no way of rectifying or fixing problem.
I don't have this problem printing off word documents or even printing from the HP Photosmart software, just Windows Photo viewer. Have updated drivers, reinstalled and run all diagnostic tools on support site and all or them reports no problems encountered.
Somewhere something is causing a conflict but not a clue what. Anyone else had similar problem? Any solutions??
Cheers

Hi annie47here, and thanks for the reply.
After reviewing the issue, it's possible you are experiencing printhead failures. The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart Premium C310 won't print black

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