HP Photosmart Premium C310a printer keeps disconnecting from my network.

My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
The printer is REMOVED from devices and printers, seemingly at random.    This is NOT a problem with "The printer is not printing", where fixing the network or resetting IP addresses will fix it.   The printer is GONE, and needs to be added again.
I know networking, and at no time should a loss of connection cause the printer to just be removed from Printers and Faxes, Printers, or anything like that.    If the connection is lost, the connection is lost, but the printer SHOULD still be set up in Windows, just pointing at the wrong place(if the IP address has been changed).
I suspect that it is more likely that the HP Update software is the culprit, and will test that theory today with a customer who has this problem.    It also seems to be limited to the HP Photosmart line of printers, since the Officerjet line does not seem affected by the bug.

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HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
-Nanette

HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

I have a Photosmart Premium C310 a printer that will NOT print in BLACK. I tried the unplugging the cord and holding # and 3 and it did not work for me. I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
Any other suggestions. It does print in color. HELP! HELP! The printer is not even 5 months old.

Can I ask are you based in the US?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Laserjet CP1025nw keeps disconnecting from wireless network

I just purchased this printer yesterday and have had no luck getting the wireless network connection to stay connected for longer than a few minutes. Currently it's connected to my cisco router via ethernet and works great connected that way. I can AirPrint from all my IOS devices and from my Macbook Air and Windows 7 laptop.
I am able to get the printer to work on wireless for a short period of time - roughly 10 minutes or so. I have sent test prints from my IOS devices as well but eventually the blue wireless light on the printer begins flashing and that means it has lost it's connection. Restarting the router and printer will get the wireless back online for a few minutes and the problem comes back. I read somewhere that power cycling is a "solution" but I don't agree.
Now, I suppose I could leave it plugged via ethernet cord, but I specifically bought this printer for it's wireless printing capability and would have liked the option of moving it to another location away from my router if need be. It should work as advertised in my opinion without having to reset/power cycle anything on a regular basis.
My dad bought the same printer as it was on sale. He has asked me to set it up but hopefully he hasn't opened his box yet. I know he is hoping to use the wireless function due to the spreadout floorplan of his home office.
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Any thoughts? Is HP even planning on providing future support in the form of firmware updates now that the printer is a pretty much a clearance item?

Hi hp_ik
I understand the printer keeps losing the network connection.
I will be happy to assist you with this.
I have provided a document for the printer not maintaining a wireless connection.
I would setup the static IP for the printer to see if this will resolve the issue.
It may not be the printer, it may be your router's inability to wake the printer.
What router are you using?
Can you get into its settings?
If you can then look for and enable "Multicasting".
If not you will have to contact the router company.
Disconnect the routers power cable, wait 10 seconds, then reconnect the power cable. Wait till it's ready.
As a troubleshooting step, try connecting the printer to the router via an Ethernet cable (cat5). This is just to find out if the printer and the router are having problems communicating via wireless.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Why does my macbook keep disconnecting from my network

im currently using (borrowing) someone elses wireless internet at the moment but i dont see why my macbook is having trouble with the wireless connection from downstairs when it was working fine for the past week, what should i check for to make sure nothing is wrong??? everytime i try to connect to it, the network disappears from my list of networks, could this be due to two other computers using the network?? im rubbish at computer stuff so i need some tips!
cheers

It is very possible that you may have some form of Wi-Fi interference that has been introduced recently in the immediate area that is preventing you from getting a good clean signal to your MacBook.
I suggest you perform a simple site survey, using utilities like MacStumbler or iStumbler to determine potential areas of interference, and then, try to either eliminate or significantly reduce them where possible.
Other things to try:
o Switching channels - In some cases (especially when interference is at play) switching channels on the router can improve reception weakened by various causes.
o Recycle the AirPort card - You may want to try turning your internal AirPort card off then back on if you are having access issues. This can be accomplished through the AirPort menu item, or using Internet Connect (located in the Applications folder)
o Disable any third-party wireless applications (monitors/sniffers) - Some third-party applications that manipulate or otherwise interact with the wireless connection may cause problems.

Disconnection from cellular network

since i've bought my new 3gs this week it keeps disconnecting from the network if i keep it without usage for about some time ..approx 30 min or more....when some one calls me he finds me out of service and when i call some one the call fails and i have to restart the phone to once again get connected to the operator and can make and receive calls normally
i tried everything reset network settings, reset all setting, choose carrier manually, i restored the whole OS from i tunes (3.1.3) but nothing worked the same problem occurs..note that am using it on 2g and closing 3g as i have weak 3g in my area...
am really tired from that issue..please any help that would be great!!

If the issue is consistent and you say youve done all the steps youve listed my best advice would be to return the iphone to your nearest apple store.
http://discussions.apple.com/message.jspa?messageID=11407196#11407196
that thread discusses about the issue you are having so you might check it out if others have posted some useful info there.
good luck

Printing problems with HP Photosmart Premium C310a series

I recently installed an HP Photosmart Premium C310a series printer. Now the printer takes about 45 minutes to print a document. HP support says this is an Apple problem.
Can anyone help?

What file was the problem?
It seems that in the Windows/System32/Spool/Drivers/x64/3, the newly re-installed updated HP drivers (with the 2011-2012 dates) are the only ones with a .BUD extension. Maybe my Win7 computer doesn't recognize them as drivers? The other driver files in the '3' Folder have .dll, .gpd, and .vdf extensions. Is there another spot they should be copied so the computer can find the drivers? I see that up the chain in the Spool Folder, next to Drivers there is an empty folder named Printers.
And what files (Filenames) are needed to run the 309g-m? I assume some older drivers were kept on file when I ran the updated driver Install program. The newer HP 2011-2012 files in the '3' Folder are hpoc30j3.BUD, mxdwdui.BUD, hpc309at.BUD, and everything else is older. I need to know what to copy-paste to a better folder location.
Whatever and wherever the Drivers are, my computer can not find them!

Connect to a network printer for air print, after disconnect from the wifi iphone keep pop up a message saying the printer is offline. How do I disable this annoying message?

Connect to a network printer for air print, after disconnect from the wifi iphone keep pop up a message saying the printer is offline. How do I disable this annoying message?

Hey ronniefai,
Thanks for the question. I understand you are receiving a prompt that your printer is offline. This may be due to a printing job that is currently in the queue. Are you able to see the print summary when following these steps?:
Viewing the Print Summary
You can view the Print Summary by double-tapping the Home button and swiping to the right to reveal Printer Center. Then tap Print Center.
Note: Print Center is available only while printing is in progress.
via AirPrint Basics
http://support.apple.com/kb/HT4356
If so, see if you can cancel the job. If not, what happens when you re-connect to the network that the printer is on?
Thanks,
Matt M.

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart Premium C310a won't feed paper

I went through all of the HP support steps, including the video with no luck - (time wait on/off & power cord on/off, correct amount/type of paper, ALL rollers cleaned, no paper jams, print settings correct, cartridges installed properly, hard reset, etc, etc. It sounds like a gear grinding when the roller pickup bar drops down to feed the paper. Is there a factory reset for this printer?? Please help, Thank you

Hi @Ebeniste1uk,
Welcome to the HP Forums!
I understand that your HP Photosmart Premium c310a will not detect your photo tray on Mac OS X 10.10. I am happy to look into this for you!
I would recommend going through this guide, The Printer Does Not Pick Up Photo Paper from the Photo Tray, and to watch this video:
Hope this information helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

If you are having a problem printing, scanning or faxing with any HP Printer because of it going offline and constantly disconnecting from the network, here is the fix!
I figured this all out after many unsuccessful attempts with HP Support, my Internet Service Provider and various troubleshooting tasks including reinstalling HP software over and over and over. Well, through self teaching on the internet and 6 grueling months of research, I FINALLY figured it out. OMG! I am a Paramedic (not IT) and somewhat computer literate but by far no expert. I here all of you! Nobody seems to have the answer but I am 97% sure that I do. Either way, please reply back and let me know that this did in fact work for you! :-)
It doesn't matter if your printer is installed wirelessly or wired. Don’t worry about reinstalling your software, no recycling your printers’ power or your Router/Modem. The reason your printer is unstable on the network and continues to either go offline or disconnect from the network is NOT because the software is glitched, it’s not a firewall problem per say, it’s not a router problem, there isn’t a problem with your power cord, it’s because most networks use a “range” of IP addresses and for security purposes, it sort of “cycles” the various devices’ IP addresses to decrease the chance of an attack. A printer is no threat but the “network” doesn’t possess human intelligence so it doesn’t know this. Below are my step by step instructions on how to basically make your printer hold its IP address (static IP) instead of changing back and forth through a cycle therefore dropping your printer off the network or disconnecting.
Funny, if you are someone who has had items in your print cue, they won’t print, and you turn your printer off and then back on and suddenly your documents print…well, join my club. The reason this works is because when you first turn on the printer, it starts with the same IP address before it cycles. If you are someone who sits there for a while and suddenly your documents print without you changing anything…this is because through the IP cycle change, it hits your printers IP address and the network will allow it to print. Not very funny, I know. It took me forever to figure out why my printer would print sometimes but not all the time. Since I figured this out, I can SCAN, PRINT and use all of the features of my installed HP software such as HP Solution Center, Photosmart Essentials.
On your printer, go to menu/setup/network and press OK. Inside the network menu, print a "network configuration page" so you can see the IP address and other settings for your printer.
Now, go back to main menu on your printers’ screen. Or you can go to your web browser and type in the IP address using the decimals too and this will take you to your printers’ web page. Choose: setup\network and press OK. Look for IP settings and press OK. Choose "manual" instead of "automatic". Enter the IP address there manually as well as the default gateway which you can see on the network configuration page that you printed earlier. Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network. (If you don’t know how to do this, write back and I will explain). Don’t forget to click “save changes”. Now, restart your computer and print anything you want. :-)
A trick I often use with printers in DHCP networks:
In Printers and Faxes right click on the printer and select “properties”. Click add a new port. Choose standard TCP/IP port configured to the printer host name. Read the hostname from the printer's network configuration sheet.
Using my method means that you always connect to the printer even if its IP changes (which may happen with dynamic configuration). This does not jeopardize your network security. It just tells your printer to stay put and stop traveling the IP address highway. :-)
This question was solved.
View Solution.

The DHCP range is the range of IP addresses the router hands out automatically as devices join the network. The DHCP range is determined by the router and each brand has a range set at the factory (that can be changed by you).
Your D-link's DHCP default range is 192.168.0.100 to 192.168.0.199. So, outside the DHCP range is .2 to .99 and .200 to .254.
Attached is a handy cheat sheet.
You can change this range by entering the router's settings page - type the router's IP address into a browser, enter the login info and navigate to the DHCP settings area (varies based on router, hunt around).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Attachments:
Router Facts.pdf ‏25 KB

My ENVY 4500 Printer keeps disconnecting (not WiFi)

My ENVY 4500 Printer keeps disconnecting sporatically. One minute I can print just fine, the next the printer can't be reached. The printer status shows "The printer is not connected."
This keeps happening from all the devices, not just my iMAC. I tried from my PC Laptop, from my iPad, iPhone. Same story. When it goes off, it goes off for all devices. I tried reinstalling the printer, tried restarting it, unplugging it. Nothing seems to fix it.
If I print the report right from the printer durring this time, it says everything is connected and no problems found (see image attached).
Then after a while, like an hour or two later, all of a sudden the printer will spit out all the prints that were sitting in the queue.
I have contacted the support and they logged into the printer and reset some settings and it started working, then about a week later it did it again. It continues to do this maybe once a week or so.
I don't know what to do any more. Anybody have any ideas?
This question was solved.
View Solution.

Hi @valiik,
I wonder, have you tried setting a static IP? Assigning Your HP Printer a Static IP Address
Please let me know.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart Premium C310a printer keeps disconnecting from my network.

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