HP Photosmart Premium e-All-in-O​ne (CN503B) - ePrint - invalid code

I'm having difficulties adding the printer to my account,. I've tried the "disable, enable" web service trick, but still no luck... any suggestions?

Hi AndrewCliff,
Thank you for visiting the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium Fax C309a.
Before you replace the printhead I would like you to start here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If you are still unable to print in black ink after ALL troubleshooting steps have been completed, you can contact our technical support at 800.474.6836 to see about printhead replacement. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    **Click the KUDOS thumb up on the left to say 'Thanks'**
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    Hi AndrewCliff,
    Thank you for visiting the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium Fax C309a.
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    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    This question was solved.
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    This question was solved.
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    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

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    This question was solved.
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    The troubleshooting steps in this page may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    You didnt state what operating system your using so I am unable to give you the direct download link. Here is the link to the 310b driver download page, you just need to select your operating system from the list:
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    Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • HP Photosmart Premium won't scan to Mac

    Since downloading Yosemite on my Mac I can't scan photos from the touch screen on my HP Photosmart Premium C310. I also am unable to scan from Preview or from Image Capture. If I try to scan by touching the scan icon on the printer, I get the following error message: "Scan problem: Try starting scan from computer. Refer to documentation for details." 
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    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Installing an HP Photosmart Premium C310

    I am trying to install an HP Photosmart E printer C310 and I can get it to print the test photos and pages, and will print from a diagnostic tool, however i cannot get it to be my default printer (I have no others installed) and I can't print anything from my PC.  I am totally baffled, I am running Windows 7 32-bit and have tried all the compatibility downloads.  I have installed and uninstalled half a dozen times, I have downloaded from the HP site to be sure I had the latest software and still no luck.  My windows diagnostic does not come up with anything.       I am lost and hate this touch screen printer.  Has anyone else run into this problem,  I MUST get a printer on line immediately ... actually thinking of going out and buying some other type.  Have had HP for a long long time though, I hate this new version.  advise .... anyone!

    Hi @tbatt42,
    Welcome to the HP Forums!
    I see that your HP Photosmart Premium Printer 310 will not print black, and that you cannot install it on your Mac OS X. I am sorry to hear this, but I am happy to look into this for you!
    May I ask the version of Mac OS X that you are using? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
    In the meantime, let's start with trying to get it to print black first. Please try the solutions within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All....
    If you print a status report, do you see any black? To print a status report, please try the following:
    Load plain white paper in the input tray.
    On the product control panel, touch the Setup icon ().
    Touch Tools.
    Touch Printer Status Report. The product prints the report.
    Thank you for posting, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Photosmart Premium C410 suddenly stopped wireless printing

    My  HP Photosmart Premium C410 all in one printer was working fine and than just stopped allowing wireless printing.  If I eprint by sending an email to the print it works.  My wireless connection has no issues and the printer says it's successfully setup.  Any suggestions? 

    Because e-print works, that indicates that the printer is connected to your wireless network.
    Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...  Let me know what it says.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Do you have software for mac os 10.4 for the hp photosmart premium?

    Is there software for mac os 10.4 for the hp photosmart premium?

    That all depends on which photosmart premium you are talking about. There is the photosmart premium all in one, and photosmart premium fax all in one which have 10.4 software. The identifier numbers on them would be c309g, and c309a.
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    Jon-W
    I work on behalf of HP
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

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