HP Photosmart Premium e-All-in-One Printer - C310c

My printer has stopped printing Black ink - Always used HP cartiges - Looks like Printer head has gone . How do I order a new one and how much please THanks andrew Cliff

Hi AndrewCliff,
Thank you for visiting the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium Fax C309a.
Before you replace the printhead I would like you to start here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If you are still unable to print in black ink after ALL troubleshooting steps have been completed, you can contact our technical support at 800.474.6836 to see about printhead replacement. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I Have a HP Photosmart Premium Fax all in one C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

I Have a printer HP Photosmart Premium Fax all in one C309A,I can't save the scanned documents since upgrade to Max OSX10.9.2

Did you install the latest drivers?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3 737195&

HP Photosmart Premium Fax All-in-One Printer ( C309a) - won't turn on

Greetings everyone, I am hoping someone is able to help me. Whenever I plug in my Photosmart Premium Fax All-in-one printer (C309a) it doesn't power up even though the green light on the adapter is on. Has anyone had a similar issue? Does anyone know how to rectify this problem?
Thanking you in advance.

Hi lmd2012,
I am linking the troubleshooting guide for the problem you are having. Click Here
Sometimes, I have been able to resolve power problems by moving the power connection from one working outlet to another working outlet. Be sure to plug the printer's power cord directly into a wall outlet (not a surge protector, power strip or battery backup).
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
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Thank You,
Rich
Expert

Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

Good afternoon.
What number to order printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?
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Hi,
It has part # and you can order online from there. Have you read the link, under "Printhead" (Supplies) ?
Regards.
BH
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My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it.

My Photosmart Premium C309g/m is suddenly NOT printing page one of whatever print job is sent to it. How can i fix this?

Please read this post then provide some details. What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Is the first page blank of just missing entirely?
What program are you printing from? Does the same thing happen if you print from Notepad or Wordpad? (If not then check the settings in your program to make sure you are sepcifying then entire page range desired for printing).
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour)

Hi my HP Photosmart Premium - C309g and it has stopped printing in black (but will print colour). I've tried:-
printing test page - blank apart from windows logo
powering off and on
printing form different programmes.
Both black printer cartridges are full.
printer is 3 days out of one year guarantee!
I'm not very technical so easy solutions would be preferred.
Thanks
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Try the solution in this thread for cleaning the C309g printhead.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

HP Photosmart Premium e-All-in-One (CN503B) - ePrint - invalid code

I'm having difficulties adding the printer to my account,. I've tried the "disable, enable" web service trick, but still no luck... any suggestions?

Hi AndrewCliff,
Thank you for visiting the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium Fax C309a.
Before you replace the printhead I would like you to start here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If you are still unable to print in black ink after ALL troubleshooting steps have been completed, you can contact our technical support at 800.474.6836 to see about printhead replacement. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart Premium cancels all my printing

I have a photosmart premium. I have been having problems printing, I have tried to update and reinstall. Everything I print, about the top 1/4 page prints then stops. The printer displays the message "print canceled". Now I did not cancel, it does this itself. The only way I can print is on FAST DRAFT settings.
Any input?

Hi trainweck
Altough the article that i am recommending you will able to select your Operations system
if you further assistance I will need to know the which operating system are you using.
Try this article it may help GO HERE
Let me know the result I will do my best to help you
RobertoR
Remember ==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP Photosmart 7525 e-All-in-One Printer won't print black

I've had my product for a little over a year (out of warrenty) I have replaced all cartridges and done Print Quality Diagnostic. However my black won't print. The photo black works, but not the main, large one.
I've super cleaned the pinheads. At the beginning of the print it was dark black, but then faded to gray streeks.
Can anyone help with this?
Thanks!
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The document here may help resolve black not printing on your Photosmart 7525. Go through each of the steps, but be especially sure to check the vents as shown in solution six.
If the steps in the first seven solutions do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart 7520 e-All-in-One Printer e-mail extension

What is the e-mail extension to print via e-mail to the HP Photosmart 7520 e-All-in-One Printer?

Hi,
I assume you refer to the HP ePrint address?
Its your ePrint email address @hpeprint.com
Please let me know if I may misunderstood your intention.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Photosmart 7520 e-All-in-One Printer when trying to photocopy says incorrect paper size

HP Photosmart 7520 e-All-in-One Printer - WHEN i AM TRYING TO MAKE A COPY COPY OF AN A4 DOCUMENT WITH A4 PAPER INSTALLED. iT KEEPS PUTTING THROUGH A BLANK SHEET AND SAYING INCORRECT PAPER SIZE. HELP!!
I HAVE CHECKED FOR UPDATED SOFTWARE ETC, CLEANED THE GLASS, TURNED OFF AND ON ETC - NO LUCK.
Why is it such a major task just to photocopy one standard piece of A4 paper with just a letter contained no photos etc or anything too tasking.
Any help much appreciated

Hey there @SMFTEDDY ,
I saw your thread and messages and wanted to add to it. I have checked the Copy Menu on the printer itself (below), and it does not contain the option to copy in A4 size. You might just have to use the work around scanning method recommended above to get to use the A4 size you wish to use with the Photosmart 7520.
Good luck
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Photosmart premium 3-all-in-one printer won't print black ink

My hp photosmart 3-all-in-one C310 series does not print black ink on the page. The cartridge is new, and all of the ink cartridges are full. The printer is 3 years old, just one month out of warranty. I have downloaded all the latest updates, I'm pretty sure, and have gone to the troubleshooting page on the hp web site. I have followed all the directions, twice, and still no black print. Please help, I do not want to buy a new printer!
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Under Tools, I only see "Clean cartridges" not "Clean printhead."
When I selected "Clean cartridges" twice, the black ink printed! Hooray! Once I post this, I hope get back to the page to say the problem is "Solved"!
Oh, while I have you on-the-line, while the cartridges were being cleaned, I got a message saying that I had to download the newest hp drivers, since the ones I have are not compatible with this version of Windows. However, I did download the latest drivers for 8.1 from your web site when I had a horrible paper jam. After I downloaded the newer drivers, that problem was fixed. But, since I am getting this message re incompatibility, do I have to download again? It was only a couple of weeks ago (three at the most) that I downloaded the drivers.
Thank you again!

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
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To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Hi I have a HP Photosmart Premium C309 all in one printer that wont pick up paper

My all in one printer stooped load paper from the main tray. I can't see any paper jammed anywhere. I'm stumped ... any advice would be appreciated.
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The troubleshooting steps in this page may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart Premium e-All-in-O​ne Printer - C310c

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