HP: Photosmart Premium.. IP address doesnt match IP of PC

I have installed this printer using a USB cable , howerver the Printers IP address wont match up with the PC's, i have followed the directions of turning off the printer and back on and hitting retry, i can't get them to match and use the web function this printer has
how do it get the IP's to match?

OK, great. No, the printer is not connected to your network and the IP address - 169.254... is a self assigned IP address that the printer gives itself if it is not connected to a network.
And the other news is that, well, it does not appear you have a network. The Motorola box you told me about is a modem, not a router (which creates a network). It connects your computer to a cable internet service. However, it only connects one computer.
You need a router if you want to share that internet connection with more than one device (currently your computer). Do you have a router? If not, they are not very expensive (about $40). I recommend Linksys, Netgear or D-link brands. To use your printer you will need a wireless router, not just a wired router.
Once you get your wireless router I can help with hooking it up and getting your computer and printer connected to it.
Let me know your thoughts on this.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Im trying to purchase photoshop and its telling me my billing address doesnt match my credit card, but it does match

im trying to purchase photoshop and it keeps telling me the billing address doesn not match my credit card, but i assure you it does match . im a little confused. photoshop is for a buisiness and i can ot wait till tomorrow to get someone on the phone, i need it up and runnig todya. please help..thanks

First check and if necessary edit your account information.
Adobe ID
Then open a Chat session with Customer Service. Contact Customer Care

HP Photosmart Premium C309g-m (Fails or SLOW to Print Wirelessly)

My printer has usually worked until recently (past couple months). I have re-installed the driver several times, uninstalled the HP software, re-installed the driver only... and still the same symptoms occur.
OS: Windows 7
WiFi Router: Linksys E4200
Printer: HP Photosmart Premium C309g-m
STEPS TAKEN:
I begin a continuous "ping" of the printer from my PC and my ipad, to ensure I'm not losing network connectivity.
Pings are received on both pc and ipad without issue..
I print a "test page" from the printer properties screen.
Pings are dropped continuously...on both PC and ipad with one or two sporatic ones received with extremely high latency (29165 ms).
Printer sometimes fails to print the document or the document takes 3 or more minutes to print.
I believe it is an issue with the wireless network device on the printer. I was hoping a firmware would fix it. Can you advise me as to what the problem may be, where should I focus my troubleshooting?
I did run a HP Print/Scan Doctor tool, and it did say I had a "port mismatch" and that I needed to reboot my PC. I rebooted my PC, re=ran, and still the same "Port Mismatch" error comes up. So.. that leads me to believe it is an issue w/ my PC...but I can't find any thing that seems to be wrong w/ the port settings. Currently it is set on my printers hostname address, RAW, Port 9100.

Are you installing and reinstalling the printer from the CD? Just to establish a clean baseline lets try a full uninstallation/ reinstallation from the drivers available from the HP website.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer (make sure to match your correct OS):
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3793676&
Install that and let me know the result!
Have a great day!

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Photosmart Premium C350g how to tell wireless working?

Installing on a MacBook Pro hooked up by usb to new printer - Configuring the printer, no network showed up - even with that network visible to 3 other computers that are farther away from the router (the router is a Time Capsule). I have read through a number of threads, all seem to indicate that I should be able to see the printer's presence or it should see my network, but I can find no indication that this is true. If I wire the printer to the router, it is there and configurable, but still will not see my network (after pulling the wired connection, restarting the printer, and using the panel to turn radio on). In short, if the radio just didn't work in this printer, I would be in the same boat. How can one tell that the radio works? I haven't seen entries in the router log that would suggest it tried to connect.

Thank you for the reply - I appreciate the help. I wrote that first post at 1:30 AM, so first a correction - it is a Photosmart Premium AIO, model C309g.
The blue 802.11 light is on when it is trying setup, or when turned on from the control panel. The wireless test page shows it is on but not connected. The printer shows up on the router when connected by ethernet cable, and I can look at wireless config settings in a web browser at that point. I can set it up by USB but it doesn't see the network, either when it searches, or when it accepts the connection parameters my laptop is using successfully. I tried setting it up again through the ethernet cable/web browser route, then disconnecting the cable and changing to wireless, but it still does not see the network.
The router (Apple Time Capsule) I am using is advertising its existence, and shows up on 802.11n and 802.11g devices (laptops, iPhones, my neighbors can see it). In addition, HP's tech specs on this printer say it has 802.11n wireless, so I don't think the g/n issue is in play. What I am looking for is a way to confirm that the printer's wireless is actually working when I can't get it to see a network everything else has no problem seeing. There is no Mac address filtering on the router; I have used WEP and WPA/WPA2 setups for the router, no luck. Can I set the printer to broadcast an ad-hoc network ID or something so that it would show up to other devices, just to show that it is actually on the air? Should it show up in the router's log files in any event? I can look for a Mac address from it, which I have from the config page, but I don't see it.
I may have missed something in the settings/connectivity area, but I don't know what that would be. At this point I am trying to eliminate the possibility that the 802.11 radio in the printer is faulty.

I just changed my residence to the US and now I cant register my new US credit card on itunes cause the state list doesnt match to the US states, what should I do?

I just changed my residence to the US and now I cant register my new US credit card on itunes cause the state list doesnt match to the US states, what should I do?

Your credit card info, billing address must be the same country as the iTunes store country you registering.
For example, you can’t have a credit card from a U.S. bank with a U.S. billing address registered in the iTunes store for China.
I tried to change my payment information too, but it happened the same, I can change the information but when I get to the state part, it only shows the other country states
Remove all payment info and save it.
Then change the iTunes store country to U.S., add a U.S. credit card with a U.S. billing address.
As previously suggested, if this does not work, contact iTunes store support.
-> http://www.apple.com/support/itunes/contact/

Problem with printing to a HP Photosmart Premium C410

Printer purchased and installed on July 9, 2011. Connected wirelessly to a D-Link Xtreme N GIGABIT Router Model DIR-655. Router IP address 192.168.0.1
The printer worked fine until last week. Then one of our Laptops could suddenly not print or scan anymore.
There are Two Dell Laptops connected to the same router.
The first Laptop, Dell XPS M1530 running Windows Vista Home Premium Service Pack 2, 4GB Ram 32 bit OS. This machine can print to HP C410 printer directly with no problems. It can see the printer’s embedded web server at 192.168.0.254 and can scan from there into a file on the laptop or can print the just scanned image from the embedded web server. It can also print to it using HP eprint.
The second Laptop, Dell Inspiron M1545 running Windows 7 Home Premium Service Pack 2, 3GB Ram 64 bit OS. This machine CANNOT print directly to the HP printer. It can see the printer’s embedded web server at 192.168.0.24 and can scan from there into a file on the laptop (I used a PDF format and brought it up in Adobe Reader to be sure) but it CANNOT print the just scanned image from the embedded web server. The print process fails and shows the document still in the spool queue with an error status. It can print to the HP C410 using HP eprint.
I have used the HP suggested process of uninstalling all the printer software and re-installing it from the original CD (tried this three times) and by downloading it from www.hp.com. I have also installed the HP fix titled: Following a Network Installation, the Product Loses Functionality and Is Missing from the Devices and Printers Menu after the Computer Is Restarted in Windows 7 (64-bit Only)
I installed the fix after a complete un-install / re-install cycle. I have run the HP Print Diagnostic Utility at this point in the process and it returns a clean (All Green Check Marks) report but its final test print fails in the same manner.
Thanks in advance for help in solving this problem.

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

Problem Installing HP PhotoSmart Premium All-in-One C309g

I have a Wireless PhotoSmart Premium All-in-one Printer, model C309g. In the last 4 days, I've had 7 tech calls to HP as I cannot print. One got me printing temporarily from 2 laptops, but then failed. Most recently, after the latest tech's assistance, my printer cannot find or connect to my network. Each tech had their own theory, from a problem w/ router relating to N/G/B speed (???), a firewall blocking communication between printer/laptop, MAC address filter and the router (D-link wireless G/N/B) changes the IP address on the printer. My case was escalated 2 days ago at HP, but I have not yet heard back from them. Needless to say, I am not happy w/ HP.
I have just enough experience to be dangerous, but I do have some experience and I've learned alot by watching the HP techs. Anything anyone can suggest would be greatly appreciated!
Thanks!

You are wonderful!!!
Yes, I know my passphrase.
There were times when all items PASSED. Initial setup error msg indicated problem w/ MAC code filtering. Tech was able to resolve. At this point, the printer cannot connect to router. It sees it, asks for passphrase, errors off. All recent diagnostics run indicate FAIL for No Filtering.
BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer. Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP.
THANK YOU SO MUCH for your time. I am still interested in learning more, but I have a previous appt. If I have NOT taken the product back before I get back on line, I would still be interested in your ideas. I will check back tomorrow. Have a wonderful evening!

HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

dose
HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
This question was solved.
View Solution.

Hello RetiredHP,
Thanks for the post. Ok, we may have several options here. With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone. If you have downloaded and installed the app., then check the below. If the ePrint app. is not showing (should look like icon below), check the link below these steps. The 2nd link provides some additional information. The key is to ensure that both your iPad and the printer are on the same network. Good Luck!
Figure 3: HP ePrint mobile app icon
If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
Step two: Activate the mobile app (optional)
Why should I activate the mobile app?
If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
Use the following steps to activate the mobile app.
On your Apple device, tap the HP ePrinticon, and then tap Activate.
Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
Check your email, and then write down the Activation Code sent by the HP ePrint service.
On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
Type the Activation Code into the box, and then tap Activate.
The app displays a message to confirm activation.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Issues with McAfee IPS and HP PhotoSmart Premium C309g-m performing port scan

Trying to run a HP PhotoSmart Premium C309g-m printer wirelessly and connect to a laptop computer with Windows 7 32-bit operating system. Printer is available for about 3 and a half minutes and then is blocked by McAfee because the printer is trying to perform a UDP port scan. The IP address of the printer is blocked for 10 minutes and then becomes available again. After about 3 and a half minutes, the printer IP address is again blocked by McAfee IPS for 10 minutes and the cycle repeats again. Goes on all day. Difficult to get any work done. Anyone have a fix to stop the port scans? Thanks

Hello JWB46,
Welcome to the HP Forums!
I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Photosmart Premium C309g-m will not connect wirelessly to laptop

Hi
I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
I am going to give as much information as I can.
I have:
HP Photosmart Premium C309g-m printer
Samsung ML-2010 Series (Working wirelessly)
Gateway (Acer) NV5915h laptop
Windows 7 Home Premium
64-bit Operating System
Intel(R) Pentium (R)CPU P6200 2.13GHz
4.00GB Ram
Norton 360 Premier Edition
Wireless Logitech Mouse
Wireless Microsoft keyboard
It started about 2 weeks ago
At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
I disabled my Norton while I did everything.
I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
I also went to
Start typed in cmd Services.msc located the HP Network Devices Support right click Properties changed start up type to Disabled. Then re-installed the printer. It didn’t work!
I uninstalled all the HP software, and then installed it again.
I even tried typing the IP address in.
If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
I also installed it by:
Start Devices and printer add printer add a network, wireless or Bluetooth printer.
It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
It shows them as follows:
HP0AB1A0 (HP Photosmart premium c309g-m)              IP http:\\192.168.1.70:3910
HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
I have gone through and installed them one by one, and deleting it when it didn’t work.
I have gone through the entire fix it problems on the HP website.
I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
This is so frustrating! I used to work for HP, so I have gone through all the tricks I know.
Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
Thank you in advance to anyone who has any ideas!

I am having the same problem with our hp 5514 printer.
IT SHOULD JUST WORK!!!!!
Why will hp not answer anybody here?
We have even changed printer from 5510 to 5514 and it will not work.
Please answer as this is very frustrating.

HP Photosmart Premium C309g-m connection decay problem

Hello,
I bought a HP Photosmart Premium C309g-m today and have it succesfuly connected to my wireless N network. My problem is that everytime I reboot the printer it's connect lasts for about 30 seconds and then gets intermitent and then stops responding all together. This is repeatable and happens every single time I reboot the printer. All other nodes on my network continue to work just fine so I do not think it is my router that is at fault or any of my computers that I can reproduce this problem from.
As you can guess this is really frustrating to have a printer that works wirelessly for 30 seconds and then just stops. The printer itself shows a very good wireless signal the whole time so I can't understand what the problem is. Any help would be appreciated as I rather like this printer and would rather not have to shop for something else.
Brian
This question was solved.
View Solution.

The Linksys WRT600N is a simultaneous dual-band 802.11n wireless-router. There are a couple of things to try:
Please check that the channel width setting and for 2.4 GHz band is set for 20 MHz only (you can always use the 5 GHz band for 40 MHz clients).
Make sure that you're not running in 802.11n only mode (it's not well defined by the IEEE 802.11n standard).
If you still have trouble, open the printer's internal web page by browsing to its IP address. Select Networking, then Wireless (802.11), then Advanced. Scroll to the bottom of the page and check the setting for In an infrastructure network use 802.11b/g behavior. Press Apply.
If the printer doesn't stay connected long enough to make this change, you may have to use a LAN cable to temporarily connect the C309g to the WRT600N.
BTW -- how is DD-WRT working for you? We have a WRT600N in our test lab that I just decommissioned and I was considering reflashing it with one of the Open-WRT FW images.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

HP Photosmart Premium C309g-m wireless problem?

HP Photosmart Premium C309g-m works great beside the problem wireless network keeps disconnecting.... It disconnects from my wireless network often, and to get it work i have to turn off my router and priter and then turn them back on... It's kinda frustrating doing that every single day, and the one of the main reason i bought this printer is wireless netwrking... I have THOMSON TG782 router and i'm on Windows7 system... Thanks in advance for any help...

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Extremely slow wireless printing with HP Photosmart Premium C309g-m

I'm seeing extremely slow print speeds when printing wirelessly from a Mac or a Windows XP system to a new HP Photosmart Premium C309g-m printer. The printer begins printing immediately when I request a print, but it only prints one line. It will then take about 15 minutes to print the rest of the page, printing each line after a very long pause. Demo page printing doesn't exhibit this problem, only documents from programs like Word 2008, Safari and Firefox (tried firefox on PC and Mac) are affected.
If I connect to the printer through a USB connection it prints fine, so this problem appears to be with wireless printing only.
Printer: HP Photosmart Premium C309g-m
Computer: Mac mini (Late 2009 model) (also tried a Windows XP laptop as a comparison, using latest drivers from HP's website)
OS: Mac OS X 10.6.2 with all available updates installed
Computer connection method: Wired Ethernet connection to wireless router
Printer drivers: version 2.2.1 (Apple supplied, HP drivers never installed as system shipped with 10.6)
Wireless router: Apple TimeCapsule (Early 2009) 1TB, running in a/n and b/g modes on 2.4 and 5GHz. TimeCapsule is in bridging mode as the DSL modem handles DHCP service
Encryption: WPA2 Personal, no MAC filtering or hiding of the SSID.
IP addressing scheme: All addresses are handed out by DHCP server with no reservations of any kind
The TimeCapsule is sitting three inches from the printer and the printer indicates full signal. Connection of the printer to the wireless network and setup of the printer on the Mac went without a hitch. Only when printing a test document did we discover the problem. The wireless network is behaving as expected when accessing the Internet from both Mac and Windows devices (tested with a Dell laptop running XP and a MacBook running OS X 10.6.2), so I don't see any overall problems with the wireless network.
Attempted remedies:
1. Rebooting and powering off, waiting, powering on computer
2. Resetting the print subsystem, turning the printer off and on again and reinstalling the printer
3. Unplugging power from the printer and letting it sit for several minutes before trying to print wirelessly.
None of these worked.
This question was solved.
View Solution.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP: Photosmart Premium.. IP address doesnt match IP of PC

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