HP Photosmart Premium unable to access printer cartridged - no paper jam

HP Photosmart Premium
Hey guys,
I have a printer that I cannot print from - it keeps saying there is a paper jam but when I investigate there is nothing there and I can no longer access the printer cartidge tray (when I open the tray, the cartridge tray no longer moves into the middle).
I have turned off and on etc and there is definately no paper jam - any other thoughts?
Luke

Hi there lukeedwards,
Could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

I have a C309g Photosmart Premium All-in-One printer that the paper transport mechanism rumbles

My computer operating system is Windows XP
An error message "Remove Paper Jam" occurs when I am trying to print even when there is no paper in the printer. It also rumbles as it scans a document to the computer but it takes almost 3 times longer than normal to scan. I have checked the printer and duplexer for a paper and they are clean.
Nothing was changed to the computer, printer or operating system.
It sounds to me like the gear bearings need lubricating.

Hi,
HP has an HP Hardware Diagnostic Utility that might help resolve the issue you are having. Here is the link to download the utility.
HP Hardware Diagnostic Utility
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Is anyone having an issue with the hp photosmart premium c310a? I keep getting a "paper jam" error

I hope someone from hp is monitoring these posts. I am very disappointed with the new photosmart premium eAll-in-one. I just bought this printer in april and recently when printing, an error message "paper jam" will pop up after just printing 1 or 2 pages. I did all the recommended troubleshooting steps hp has online but after printing a couple pages error message comes back. And thats not even the worst part! I called hp tonight 4 TIMES to get this issue resolved because at this point I want a new printer sent to me! I have been hung up on 2 times and then told the other times that I need to talk to a case manager. Guess what? No case manager available to talk about my printer issue!! I spoke to 6 different representatives with NO help to be found. I cannot return to staples store where I bought it because its after the 14 day return policy hp has with staples. That is the MOST STUPIDEST policy I have ever heard of!! If I knew in advance that I could not return this printer to the store I got it from after 14 days have passed, I would have NEVER BOUGHT IT!! I am still waiting for a case manager to call me back so that I can get this thing picked up ad a new one sent to me.

Try this:
Apple menu / System Preferences / Network.
Click Location: and select Edit Locations..
Click + (plus sign), and enter a name for the new location - anything will do.
Apply this.

HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

dose
HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
This question was solved.
View Solution.

Hello RetiredHP,
Thanks for the post. Ok, we may have several options here. With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone. If you have downloaded and installed the app., then check the below. If the ePrint app. is not showing (should look like icon below), check the link below these steps. The 2nd link provides some additional information. The key is to ensure that both your iPad and the printer are on the same network. Good Luck!
Figure 3: HP ePrint mobile app icon
If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
Step two: Activate the mobile app (optional)
Why should I activate the mobile app?
If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
Use the following steps to activate the mobile app.
On your Apple device, tap the HP ePrinticon, and then tap Activate.
Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
Check your email, and then write down the Activation Code sent by the HP ePrint service.
On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
Type the Activation Code into the box, and then tap Activate.
The app displays a message to confirm activation.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Infor regarding HP Photosmart Premium All-in-One Printer - C309g

HI i have a question.
I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
I have a PC with DSL but with no wireless connection.
Umer

The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hi Tomiwa,
You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

HP Photosmart Premium C310 won't print black

My printer won't print black. I've replaced all cartridges, removed and then reinstalled printer driver, and cleaned cartridges 3x. After first time cleaning cartridges, the test sheet had black print, but some lines were better than others. After the 2nd time, no black at all printed. After 3rd time, no black at all printed. What next?

Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

AirPrint on HP Photosmart Premium All-in-One Printer - C309a series.

Is there anything that can help my iPad or iPhone find the correct printer through AirPrint for an HP Photosmart Premium C309a series?

I don't think the 309 is AirPrint enabled. The list is in the link below. If it is not an AirPrint printer, then you will need a third party app like print and share or printopia.
http://support.apple.com/kb/ht4356

HP Photosmart Premium all in one Printer c309a series

I am having and have had numerous problems with this product since the beginning and have communicated with HP and also have used the HP solution and also the HP installation process but sometimes with success but none to date, I have a Touchsmart 300 computer and a HP Laptop but the printer will not work on either one.
The following problems exist, error message Wireless Radio not working but I have tried to connect with the USB and also with the Ethernet but to no avail before I trash it maybe some body has a solution.
HP Photosmart Premium C309a series all in one.
Serial # {Removed for privacy}
Ron Sgro
e-mail{Personal Information Removed}

Try resetting the printer two different ways:
1. From printer screen, press Setup > Network > Reset Network Defaults.
2. Turn off your printer, hold # and 6 keys while and a bit after turning it back on.
Show support by clicking the blue Kudos star in the post that resolved your problem. Doing so will help other forum members find their solutions too.

Photosmart Premium All-in-One Printer C309a rollers

The visible rollers in the back wont roll when I try to clean them. The black studded wheel/gear on the left moves with the shaft, the black studded wheel/gear on the right does not move with the shaft. I dont know if thats the way it is suppose to be or if thats whats wrong.

Hi , I see by your post that the rollers in the back of the printer, don't roll when your trying to clean them. I would like to help you.
Please clarify the issue that you are having? (paper jams, paper feed issues)I don't have that model available, but the rollers should rotate upwards. Please try the steps in this document, if the issue is related to paper jams or paper feed issues. HP Photosmart Premium (C309a and C309c) All-in-One Printers - 'Paper jam or misfeed' Message Displays on the All-in-One. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HP Photosmart Premium C309g-m Wireless Printing Not Working

I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop. I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.
Whenever I click print nothing seems to happen, I see no document in the spooler. I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.
I need help!!!!

Hi ZacharyW, and thanks for getting back to me!
I know you have uninstalled in the past, but I would like to take a bit of a different approach:
First, you'll want to uninstall the current software:
Uninstalling the Printer Software
Then, put your printer into clean boot mode:
How to perform a clean boot in Windows
Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
Good luck and please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart premium C309g-m not printing AGAIN

HP Photosmart premium C309g-m printer is not printing. I use Vista. This product will print when it wants to. But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all. But if I have no deadlines, no problem! I can print anything from anywhere anytime I want. But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
I have:
tried to print. message is Error Printing. No reference number, nada, zippo!
restart printer. reprint document. same as above.
reboot laptop & printer. reprint document. (This usually fixes the problem) but sorry, same as above this time.
tried to refresh printer from control panel. Nada.
tried to restart printer from printer list. Screw you it yells back at me.
I try to use the Tech Help line for HP and they tell me. "We can get it working. But we charge $99." And I say "Screw you, I don't have any money left."
My deadline is in two minutes, and the invoices are not done. I have to go into a 2 hour appointment. But I'll be back. So maybe some kind hearted soul will send a message back on how I can fix this problem. It is frequent and irritating as hell.

is anyone able to help with this WON'T PRINT problem???????

HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7. Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network. The problem will affect ALL the PCs on the network !
Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC. As soon as the Windows 7 PC is switched off, everything returns to normal.
The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
Run services.msc from the Run command on the Windows 7 PC. This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for each.
Scroll down the list until you see the HP Network Devices Support Service.
Right click on it and select Properties to bring up the Properties window.
Use the dropdown list to Change the Startup Type to Disabled.
Once disabled, the printer will start to work normally. HP are aware of this problem which may be unique to the 64bit version of Windows 7.

Thanks but no luck... I tried it..... Got back from son's baseball game.. checked on printer - as in tried to have printer print something... nothing... prior to going out I went ahead and deleted the 6 c309 print devices and reinstalled a new one and got the printer to work... after the game it was back to ignoring print commands... When I go to printers there again are 6 print devices for this printer - one titled HP Photsmart Premium C309 g-m... then 4 copies of that and then one version titled HP0AC58C (HP Photosmart Premium C309g-m).
As I just finished writting that... the printer came alive and started printing some previous jobs... so maybe it helped - not sure but what about the 6 versions of print devices? I just checked the statuses of all the versions and the default is offline... the various copies have different amounts in que but have a pending status of pending deletion... When I tried to make one of the other copies the default printer - it errors out with 0x00000709

HP Photosmart Premium unable to access printer cartridged - no paper jam

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