HP Photosmart Printer 6510 - Black ink will not print

I have an issue with my printer in that my black ink has stopped printing. Over the last few days I have read through the information on the HP trouble shooting site and this site and my isses is still not sorted. To date I have tried the following:1. New cartridge (both were genuine HP cartridges)2. Cleaned the print heads3. Removed the cartridge and cleaned all the contact points4. The ink levels are showing as full.... I am not sure what to try next, cany suggestions welcome! ThanksRachel

Hi , I see by your post that you aren't able to print in black. I will certainly do my best to help you. I have provided some documents for troubleshooting this issue, some of the steps you may have done already. Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C... If the issue persists, then do a power reset. An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing. Disregard the title. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

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Office Jet Pro 8500 Black ink will not print

black ink will not print and alignment fails. I have cleaned the print heads through all levels. The colors print perfectly but black will not print. I have reset the printer, run tests pages, but still no black ink and the unit trys to align, but fails. The unit is no longer in warranty.
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Hi mariajw,
Thank you for your reply!
What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
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HP Photosmart 6510 black ink does not print;

The Photosmart 6510 prints in color ink but not in black. I cleaned the printhead, checked the ink cartridges, and even installed a new HP black ink cartridge . Still it does not print. HP wants me to spend $59 to get tech support to help me resolve this problem. That is not something I am going to do. If anyone has a suggestion, I would appreciate it.
Thank you.

Hi @sblilly
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
I need to know your Country/region, Please include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart C6180 All-In-One...Black Ink will not print...the page is almost blank

The Printer seems to work correctly, but the page is almost blank. The only exceptions are a few faint characters, and sometimes a light line down the side of the page. Can you please help? The printer has not had much mileage.
Thanks,
Ross

I ran all those tests and did all the upplugging, turning off, etc. Do not think is a software / connection problem. Somehow I think the issue is in the black print head. All ink levels are very good. In the past, I have been running the printer with the print settings in the software at ... print in Greyscale / Black Only. Though the old black cartridge showed plenty of ink, I put in a new black cartridge and that is not the problem.
Even when I put a paper on the glass to copy and use the black copy button, it prints very faintly...almost not even there. Yet when I copy by pushing the Color Copy button on the printer and use a color original, colors seem to show up better.
I have used the tool, clean print heads, several times. There is a lot of ink in the squares, but it is all color. My gut is somehow the black print head is still plugged, or something like that. Though it says to use the "clean print heads" sparingly because it uses up ink, I saw in the self help to do this 3 times or more.
What can I do to get the black print head to print? I appreciate your comments. My wife is ready to toss it and move on.
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HP Officejet 4620 - Black ink will not print.

I have read through the blogs on this and it looks like others have run into the same problem that I am having. It says that my warranty was up in Sept. 2013. So, I'm not sure where to go from here. I was hoping that someone from HP might be able to help me? I have replaced the black ink cartridge with an authentic HP cartridge and ran all of the diagnostics. I really like this printer so, I hope there is a solution to this problem. Any suggestions would be great. Thank you!
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atrabellows wrote:
Hi, Coats! Tried again this morning and am still getting blank pages. I am so bummed! Any either ideas? Thanks!
Hi atrabellows, I'm going to private msg you on this. Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Deskjet 3522 Black Ink will not print

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As this is a DJ 3520 printer, please call HP support for a replacement (even if the printer is out of warranty)...
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing-on-Officejet-46...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
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Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500 Cyan ink will not print. installed a new one, but no success

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I had to replace both printheads about $85 a piece. It may be more cost effective to buy a new printer. Once I replaced the one printhead, the other one went out. It is common and it did solve the issue. I really like my printer and if it gets me another year or so, I think it was worth it.

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Hello krnkln3.
Are you trying to send the PDF as an attachment in an e-mail sent to the ePrint e-mail address of the printer or are you trying to print using the ePrint app?
Try sending the same PDF document to the printer's ePrint e-mail address and let us know if that works. If this works but using the ePrint app is not working, maybe the ePrint app is not working fine with this PDF document (it could be due to it's size or something else). Remember that you can always use the e-mail ePrint address of the printer to send PDF documents as the processing is happening at the HP servers and not in your iPad as when you try to send it using the ePrint app.
Cheers!
Wixma.
I am an HP employee.
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HP Photosmart 6520: Black ink is not printing evening after installing all new ink cartidges

Good evening,
Printer has been working great since I've bought it. I replaced the black ink cartridge today because my daughter remarked that blank pages was printing ... no word doc.
Tonight I tried to print and no black ink, neither from the Printer function nor the Copy function.
Just to make sure that this wasn't a bad black ink cartridge, I went out and bought and installed all the ink cartridges and still no black ink,.
I have run the software - Clean Printheads, both steps, twice (after waiting an hour inbetween the first and second series.)
I have verified that the in flows from the cartridge.
I have verified that the vent hole on the cartridge is open.
The warranty ended on 12-31-2013.
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Hello afcosta355,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
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Thanks,
HevnLgh
I work on behalf of HP
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Brand new HP Photosmart 5520 from Apple. WILL NOT PRINT BLUE.

Brand new HP Photosmart 5520 from Apple. Mod#CK042-64004 Ser#CN38K13242 WILL NOT PRINT BLUE. No blue on alignment. Ran HP Utility CLEAN PRINT HEADS several times. Cartridge vent open and ink wet to touch. Ran HEAD CLEANING from TOOLs Printer several times wih 30 minute intervals. Improved some but still only light blue streaks on printed test pattern. Is there anyway to manually clean Print Heads?

Hi
As @Kevin_US_CA has mentioned, it sounds like you've tried all of the usual steps recommended in the print quality troubleshooting document....
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03241743
Best bet is to call HP Support as you may require a replacement printer. Could you please post back to let us know how you get on?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Well I'm sorry that didn't, since your already using the latest drivers I recommend trying to install an alternate print driver and see if that helps any.
To try another print driver
-click on the Start icon
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-select "add a local printer" (make sure you choose the existing port that your current printer is on)
at the install the printer driver section choose "HP" as the manufacturer and under printers look for the "HP Deskjet 990c"
If your unable to locate the 990c driver click on the "windows update" button and then follow the above steps to choose the 990c print driver.
-click next once you have the driver selected
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just finish off the installation.
Once the new driver is installed you should see the 990c printer and be able to print to it. Try selecting it in your Quicken program to print the check.
Sorry for the frustration, I hope this helps.
I am an HP employee, my contributions are my own and do not necessarily reflect the views and strategy of HP.
When a solution is found please mark the post that solves your issue.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

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hi there,
could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Welcome to the HP Forums JBottensek,
I see by your post that the printer won't print a PDF document from the one computer.
I can help you with this issue.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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karengjbs,
Some Arris routers do not support Multicast, or Bonjour, the service that AirPrint uses. Verify both devices are still attached to your wireless network and Bluetooth is off on your iPhone. You may also want to power your printer and router off, then power the router on fully, then the printer.
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HP Photosmart Printer 6510 - Black ink will not print

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