HP Photosmart Scanner Doesn't Work in Yosemite
After upgrading to Yosemite my HP Photosmart 3200 printer scanner lost scanner. There are four ways to use scanner on Mac that I'm aware of - from preview, from Image Capture, from system preferences, and from built-in printer/scanner web page.
In the Preview the Import from scanner is greyed out,
in the Image capture the scanner is not shown,
in System Preferences pressing Scan does nothing,
and in the built-in web page the preview sort of works (the image there is very small, so its difficult to assess the scan quality), but the scanning does not work.
All methods worked just fine before upgrading to the Yosemite.
I have all the updates installed, and re-installed the Yosemite a couple of times. HP driver version is 4.0.4
MacBook Pro Retina, Mid 2012. Yosemite 10.10.1
Any help would be greatly appreciated.
I still can't use the native scanning took in OSx 10.10, but at least I can scan documents now.
It should. This article says it is supported. OS X: Printer and scanner software available for download
What happens when you open Image Capture?
Do you see the scanner listed under devices?
If so, what happens when you select Overview?
If that works, how about Scan?
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Process: Safari [701]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0 (10600.1.25)
Build Info: WebBrowser-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [701]
User ID: 501
Date/Time: 2014-10-23 07:51:22.006 -0700
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 2C71CC62-F580-E55A-142C-E11A34C9178D
Sleep/Wake UUID: 7B2022B4-6031-4399-AA95-3C981D9AE92E
Time Awake Since Boot: 6100 seconds
Time Since Wake: 680 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 0000000101c51000-0000000101c52000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Safari.framework 0x00007fff87c15ff5 -[NSString(BrowserAdditions) safari_rangeOfURLScheme] + 0
1 com.apple.Safari.framework 0x00007fff87c925de -[NSString(StartPageExtras) safari_startPageURLString] + 541
2 com.apple.Safari.framework 0x00007fff87c92b20 -[NSString(StartPageExtras) safari_startPageURL] + 33
3 com.apple.Safari.framework 0x00007fff87962e29 Safari::BookmarkGroup::retainTouchIconsForBookmark(Safari::Bookmark*) const + 115
4 com.apple.Safari.framework 0x00007fff87962c53 Safari::BookmarkGroup::addBookmark(***::PassRefPtr<Safari::Bookmark>) + 349
5 com.apple.Safari.framework 0x00007fff87962ccf Safari::BookmarkGroup::addBookmark(***::PassRefPtr<Safari::Bookmark>) + 473
6 com.apple.Safari.framework 0x00007fff87962ccf Safari::BookmarkGroup::addBookmark(***::PassRefPtr<Safari::Bookmark>) + 473
7 com.apple.Safari.framework 0x00007fff8795dfca Safari::BookmarkFolder::insertChildAtIndex(***::PassRefPtr<Safari::Bookmark>, unsigned long) + 282
8 com.apple.Safari.framework 0x00007fff8794f8d6 Safari::Bookmark::updateFromBookmark(Safari::Bookmark*, ***::HashMap<Safari::CF::String, ***::RefPtr<Safari::Bookmark>, Safari::CF::ObjectSubclassHash<Safari::CF::String>, ***::HashTraits<Safari::CF::String>, ***::HashTraits<***::RefPtr<Safari::Bookmark> > >&, bool&) + 1458
9 com.apple.Safari.framework 0x00007fff87962805 Safari::BookmarkGroup::updateWithLoadedBookmarks(Safari::Bookmark*) + 73
10 com.apple.Safari.framework 0x00007fff87961fc5 Safari::BookmarkGroup::loadBookmarkGroupGuts() + 485
11 com.apple.Safari.framework 0x00007fff87961744 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 446
12 com.apple.Safari.framework 0x00007fff87961ad3 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 9
13 com.apple.Safari.framework 0x00007fff87971b22 Safari::BookmarksControllerOld::BookmarksControllerOld() + 94
14 com.apple.Safari.framework 0x00007fff87971a9b Safari::BookmarksControllerOld::shared() + 49
15 com.apple.Safari.framework 0x00007fff8796e387 -[BookmarksController _initWithBookmarksMenu:] + 283
16 com.apple.Safari.framework 0x00007fff87969105 +[BookmarksController sharedController] + 227
17 com.apple.Safari.framework 0x00007fff87993435 -[BrowserApplication sendEvent:] + 303
18 com.apple.AppKit 0x00007fff8a542d8f -[NSApplication _realDoModalLoop:peek:] + 770
19 com.apple.AppKit 0x00007fff8a5412d6 -[NSApplication runModalForWindow:] + 119
20 com.apple.AppKit 0x00007fff8a540ea3 -[NSAlert runModal] + 144
21 com.apple.AppKit 0x00007fff8a2437ad __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
22 com.apple.AppKit 0x00007fff8a24335e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
23 com.apple.AppKit 0x00007fff8a2432fd -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
24 com.apple.AppKit 0x00007fff8a242fea -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
25 com.apple.AppKit 0x00007fff8a242db9 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
26 com.apple.AppKit 0x00007fff8a242805 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
27 com.apple.Foundation 0x00007fff90f27458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
28 com.apple.Foundation 0x00007fff90f272c9 _NSAppleEventManagerGenericHandler + 102
29 com.apple.AE 0x00007fff868f299c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
30 com.apple.AE 0x00007fff868f2719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
31 com.apple.AE 0x00007fff868f2623 aeProcessAppleEvent + 295
32 com.apple.HIToolbox 0x00007fff8ba6a37e AEProcessAppleEvent + 56
33 com.apple.AppKit 0x00007fff8a23eec6 _DPSNextEvent + 2665
34 com.apple.AppKit 0x00007fff8a23dfd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
35 com.apple.Safari.framework 0x00007fff87993f20 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
36 com.apple.AppKit 0x00007fff8a231f73 -[NSApplication run] + 594
37 com.apple.AppKit 0x00007fff8a21d424 NSApplicationMain + 1832
38 libdyld.dylib 0x00007fff8c4135c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9342722e kevent64 + 10
1 libdispatch.dylib 0x00007fff918eca6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 3:: Dispatch queue: com.apple.SafariShared.WBSHistoryPropertyListLoader
0 libsystem_kernel.dylib 0x00007fff9342767e read + 10
1 com.apple.Foundation 0x00007fff90f18ecf _NSReadBytesFromFileWithExtendedAttributes + 840
2 com.apple.Foundation 0x00007fff90f18afe -[NSData(NSData) initWithContentsOfFile:] + 91
3 com.apple.Foundation 0x00007fff90f187dc -[NSData(NSData) initWithContentsOfURL:] + 320
4 com.apple.Foundation 0x00007fff90f1856c +[NSDictionary(NSDictionary) newWithContentsOf:immutable:] + 101
5 com.apple.Foundation 0x00007fff90fb873a +[NSDictionary(NSDictionary) dictionaryWithContentsOfURL:] + 45
6 com.apple.Safari.framework 0x00007fff87edf2a2 -[WBSHistoryPropertyListLoader _loadHistory] + 59
7 libdispatch.dylib 0x00007fff918ee323 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff918e9c13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff918ed365 _dispatch_queue_drain + 1100
10 libdispatch.dylib 0x00007fff918eeecc _dispatch_queue_invoke + 202
11 libdispatch.dylib 0x00007fff918ec6b7 _dispatch_root_queue_drain + 463
12 libdispatch.dylib 0x00007fff918fafe4 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x00007fff89d5e6cb _pthread_wqthread + 729
14 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff934275d6 pread + 10
1 libsqlite3.dylib 0x00007fff91bd9855 readDbPage + 117
2 libsqlite3.dylib 0x00007fff91bd7f92 sqlite3PagerAcquire + 1314
3 libsqlite3.dylib 0x00007fff91cca831 checkTreePage + 257
4 libsqlite3.dylib 0x00007fff91ccac84 checkTreePage + 1364
5 libsqlite3.dylib 0x00007fff91c134ac sqlite3VdbeExec + 67324
6 libsqlite3.dylib 0x00007fff91c013df sqlite3_step + 735
7 com.apple.WebCore 0x00007fff8697e1f9 WebCore::SQLiteStatement::step() + 73
8 com.apple.WebCore 0x00007fff86fcecfc WebCore::IconDatabase::checkIntegrity() + 108
9 com.apple.WebCore 0x00007fff8697d944 WebCore::IconDatabase::performOpenInitialization() + 116
10 com.apple.WebCore 0x00007fff8697cfe5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
11 com.apple.JavaScriptCore 0x00007fff8d3daa9f ***::wtfThreadEntryPoint(void*) + 15
12 libsystem_pthread.dylib 0x00007fff89d5e2fc _pthread_body + 131
13 libsystem_pthread.dylib 0x00007fff89d5e279 _pthread_start + 176
14 libsystem_pthread.dylib 0x00007fff89d5c4b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 8:: Dispatch queue: com.apple.WebKit.ServicesController
0 libsystem_kernel.dylib 0x00007fff9342156a semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff918f0c55 _dispatch_semaphore_wait_slow + 213
2 libextension.dylib 0x00007fff93305bb2 +[NSExtension extensionsWithMatchingAttributes:error:] + 321
3 com.apple.ShareKit 0x00007fff8faa880e +[SHKSharingService sharingServicesWithIdentifier:attributes:itemTypes:matchingDictionary:itemAttri butes:] + 1273
4 com.apple.ShareKit 0x00007fff8faa8fca +[SHKSharingService sharingServicesForItems:mask:] + 894
5 com.apple.AppKit 0x00007fff8ab2c4da +[NSSharingService sharingServicesForItems:mask:] + 69
6 com.apple.WebKit 0x00007fff886f1f11 ___ZN6WebKit18ServicesController23refreshExistingServicesEb_block_invoke + 191
7 libdispatch.dylib 0x00007fff918ee323 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff918e9c13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff918ed365 _dispatch_queue_drain + 1100
10 libdispatch.dylib 0x00007fff918eeecc _dispatch_queue_invoke + 202
11 libdispatch.dylib 0x00007fff918ec6b7 _dispatch_root_queue_drain + 463
12 libdispatch.dylib 0x00007fff918fafe4 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x00007fff89d5e6cb _pthread_wqthread + 729
14 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff9342152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9342069f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff8b109d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff8b109c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff89d5e2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff89d5e279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff89d5c4b1 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff9342152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9342069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8b314b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8b313fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8b313838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8c550e90 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff90f6db7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff89d5e2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff89d5e279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff89d5c4b1 thread_start + 13
Thread 11:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff934263f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff89d5e2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff89d5e279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff89d5c4b1 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff93426946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff89d5c4a1 start_wqthread + 13
Thread 15 Crashed:
0 libsystem_pthread.dylib 0x00007fff89d5c695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff90ebcb78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff90eb5620 fprintf + 186
3 ??? 0x000000010795d5dc 0 + 4422227420
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff765271d8 rcx: 0x00007fff765271f0 rdx: 0x00000000000000a0
rdi: 0x00007fff765271f0 rsi: 0x00007fff89d5cb14 rbp: 0x0000000107959e30 rsp: 0x0000000107959db0
r8: 0x0000000103844000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff765266b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff89d5c695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 5
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x101c51000 - 0x101c51fff com.apple.Safari (8.0 - 10600.1.25) <CCB419A4-D7C3-3F1C-B293-35543A15602C> /Applications/Safari.app/Contents/MacOS/Safari
0x1063e5000 - 0x1063e5fff +cl_kernels (???) <4D9A419D-CCCD-49C7-BD27-6ECE530ABBCA> cl_kernels
0x1063f4000 - 0x1063f4ff5 +cl_kernels (???) <4D10D62C-92E1-458C-BBCF-3C10F5DA370C> cl_kernels
0x106fff000 - 0x1070e5fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff60fb0000 - 0x7fff60fe6837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff84891000 - 0x7fff848dffff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
0x7fff84959000 - 0x7fff84a01ff7 com.apple.PackageKit (3.0 - 434) <B6C2831E-914D-3E5F-B0E9-A7079489A6FD> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff84a02000 - 0x7fff84a1dff7 libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
0x7fff84a79000 - 0x7fff84de4fff com.apple.VideoToolbox (1.0 - 1562.19) <C08228FE-FA1E-394C-98CB-2AFD8E566C3F> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff84de5000 - 0x7fff8505ffff com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x7fff8fcfe000 - 0x7fff9012efff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff90797000 - 0x7fff90835fff com.apple.Metadata (10.7.0 - 916) <DA8A1D18-19FE-37B3-BE12-85C5B0A00736> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff90836000 - 0x7fff90973fff com.apple.ImageIO.framework (3.3.0 - 1038) <611BDFBA-4BAA-36A8-B7E0-3830F3375E53> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff90974000 - 0x7fff9099cffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff9099d000 - 0x7fff909daff3 com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff909db000 - 0x7fff909dcfff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff909dd000 - 0x7fff90a16fff com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySu pport
0x7fff90b30000 - 0x7fff90b30fff com.apple.Accelerate (1.10 - Accelerate 1.10) <227E2491-1DDB-336F-BF83-773CECEC66F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff90b31000 - 0x7fff90b89ff7 com.apple.accounts.AccountsDaemon (113 - 113) <E0074FA1-1872-3F20-8445-3E2FEA290CFB> /System/Library/PrivateFrameworks/AccountsDaemon.framework/Versions/A/AccountsD aemon
0x7fff90b8a000 - 0x7fff90b93ff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff90b94000 - 0x7fff90bc0fff com.apple.framework.SystemAdministration (1.0 - 1.0) <F2A164C7-4813-3F27-ABF7-810A5F4FA51D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff90bc1000 - 0x7fff90beefff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff90bef000 - 0x7fff90e2fff7 com.apple.AddressBook.framework (9.0 - 1498) <EFCD7F23-4654-3B3F-997B-88054D29D442> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff90e30000 - 0x7fff90e36fff libsystem_trace.dylib (72.1.3) <A9E6B7D8-C327-3742-AC54-86C94218B1DF> /usr/lib/system/libsystem_trace.dylib
0x7fff90e78000 - 0x7fff90f04fff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib
0x7fff90f05000 - 0x7fff91233ff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff9123e000 - 0x7fff9137affb com.apple.WebKitLegacy (10600 - 10600.1.25) <EE3A7515-AC7B-30D3-A4DC-EB0D36E88E4B> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy. framework/Versions/A/WebKitLegacy
0x7fff9137b000 - 0x7fff91627fff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff91628000 - 0x7fff9162dfff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff916b4000 - 0x7fff916faff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff916fb000 - 0x7fff916fcff7 com.apple.AddressBook.ContactsData (9.0 - 1498) <You may have installed the "Genieo" trojan. The developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the trojan (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there may (or may not) be an application named "Genieo". Genieo may be partially installed even if this item is absent. If it's present, select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you didn't find the Genieo application, or if you couldn't complete Step 1 for any reason, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Reset Search.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to download a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself. -
Hp officejet pro 8600 doesn't work with yosemite
Dear,
I've installed yosemite on my mac and now scanning doesn't work, there isn't the scanning button in system/print and scan like before installing yosemite!
I've tried to delete and reinstall driver (also update driver from appstore after installed the new driver) and I've tried to use the hp scan software but nothing the softaware report that there are no scanners!
Printing works very well the problem is only on scanning and only on mac because other pc with windows works correctly!
I've tried to follow this post http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/No-more-scanning-after-upgrading-to-MacOS-X-1... but nothing the scan doesn't work also after done all the things in the post!!!!!
I've also tried to speak with the phone assistance (in italy beacuse I'm writing from italy) but they have no advice for my problem!
Please help me I need scanning with mac for work!!!!!
Thanks
marchinhoHello ,
Thank you for contacting the HP Support Forum. I understand that you HP Officejet Pro 8600 is having issues scanning after your Yosemite update. After a little research, I found a document that might get us started in the right direction.
Try these steps first, and then please let me know if they worked or not.
Regards,
wise_owl
I work on behalf of HP.
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