HP Photsmart 5524 All-in-one in Error State under Windows 8.1 Continually

I am at the end of tether with HP. Since the installation of Windows 8.1 I have experienced printer failures upt o 8 times per day. Initially it was rectified by a combiation of just powering off and on the printer OR by powering off and on the BT OR by powering off and on both the Router and PrinterRouter, but was taking up literally hours per day doing this. About 6 weeks ago, the problem started getting a lot worse with no printing working at all. I have tried deleting and reinstalling the software from the original HP supplied disk. I am sure that worked with Windows 8.0, but will not run any longer with Windows 8.1. The installation from HP via the web sometimes gets it working and I am able to print and scan for a short period of time (a few hours if I am lucky) until it then disappears from the network again and I cannot access it. The printer is 18 months old I have lots of spare printer cartrodges at great expense, but I cannot print. HP used to produce by far the best printers and I have used them exclusively for the last 30 years, but I am near the point of purchasing another printer that will not by an HP printer unless these prblems are resolved very quickly. This is totally unacceptable. I see the problems have been known about since 2013 (presumably in the US), and the same problems still persist. Help please HP.

Many thanks for your reply. I did try all of your suggested solutions and I am afraid none woked for more than an hour or two and then I had the error printing message back again. I suspect it may be a problem with by BT Router and despite hours of calls with them, we have got no further, but they have despatched a new router to see if that might be the cause. When printing works (sometimes it doesn't for days - until today i had been nearly a week without any printing and last night I went out and bout a PC to HP pronter cable in desperation. That does work Ok, but is a temporary work around as it cannot be used by more than one PC at a time. Today, with the BT engineer on the phone, we tried everything we could think of, including static IP addressing, and nothing would work. After we finished, I deleted the printer from the network and re-installed it again and both cabled and wireless connection to the router started working again. However, this has happened sometimes before and then stops again later. I have deleted and re-installed HP drivers so many times over the last 8 weeks, I have lost track of the number of times, changed router configurations, but the same problem either re-occurs or doen't work at all. The HP Printer can see the Router name and its IP Address, even when the Error Printing message appears on my laptop, but when that occuts, the PC cannot see the HP Printer via the Router. This is why I have been thinking the Router might be causing the fault. If you have any thoughts on this, I would be most grateful for any advice, But at the moment, my hopes are that a new Router, which is due to arrive next Monday or Tuesday, may help !!!! Thanks again. Colin Faragher

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All-in-one driver installation fails under Windows 7

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Hi ehildum,
Thank you for the time and effort you put into your post. I can see you have done plenty of troubleshooting on your own, but I do have an idea.
If the USB cable is plugged in this could be causing issue. Assuming it is connected, let's unplug and take a look at the Device manager. The hpzpnp.ice_suffix indicates a plug and play 'pnp'.
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Do Not plug the USB cable in until the software says so.
Please let me know the outcome of these efforts. If your USB cable was not connected please complete the above steps anyway to see if there is something stuck in the Device manager that could be causing the conflict.
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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View Solution.

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Hey @PRLady ,
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I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photsmart 5524 All-in-one in Error State under Windows 8.1 Continually

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