HP Pre3 shuts down mysteriously

Hi! I own an HP Pre3 and it fails since i get it out of the box, It restarts when the screen in turned off. I've doctored it 4 times, and still happens the same, the only solution I found is that while the cellphone is in exhibition it will not shutdown or restart, but of course it reduces dramatically the battery life, and obviously is a problem when the phone is in the pocket, hahaha. When I answer a call an leave a phone away for a while, instead of the phone turning off the screen, it restarts. If I turn on the phone and I do not use it, after some hours it will turn off. But if use it and do not let the screen to turn off it will work just fine. If I use the phone and after some time I stop using it, the screen turns off, and it locks (which is normal), but If I don't unlock it before 10 minutes or less, if will restart or shutdown automatically. This has been my nightmare since it get it out of the box. Well I just wanted to know how will the warranty proceed, or who should I speak with. Hope you can help me.
Post relates to: HP Pre 3 (Unlocked EU)

Your best bet is to call HP Support and open a support request with them. Sounds like it could very well be a hardware issue.

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Computer shuts down mysteriously

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Let them know exactly what is happening and they will fix it free of charge. You could also try an SMC reset to see if that clears things up...
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Welcome to the Support Communities!
The following articles will provide some troubleshooting steps for your iPhone.
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http://support.apple.com/kb/HT1430
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http://support.apple.com/kb/ht1414
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Hi - I've been using Adobe PrE3 for years to digitally enhance and transfer old home movie film (8mm-16mm) to DVD without any dramas. Always worked fine in a computer used specifically for that task.
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Hello there.
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Well. seems that a system preference might be turned on.
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You might try to reset the SMC and/or PRAM.
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The old redux thread was locked, probably because it became too large. This is an updated redux to replace the old one.
MacBook Intermittent Shut Down
Redux 2 (Updated Oct 13, 2006)
Guy Kuo
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2. Also, as described in a MacTalk Australia posting ..... 2 small connectors that bake under the enclosed heat on the Macbook (the Mac book Pro has more space and 2 fans) these connects then loose contact with their pins.... Once contact is lost, the machine does an emergency power down
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Macbook Pro Randomly Shuts Down and Restarts

Hi There,
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Your help is much appreciated! Thanks.

I know this is a really old thread, and everyone's probably already bought new computers now. However, I'm still using my 2010 MacBook Pro and have been experiencing this very frustrating issue. However, I think I just found a way to open a finder window that prevents the shut down. In Finder>Preferences>General, under "New Finder windows show", I had "All my files" selected (BAD?), which probably was the cause, because setting that to "Desktop" instead has prevented shut downs, for now. Just thought I should share this tip, in case anyone else suffers from this annoying issue. If anyone has a better tip or a real fix, please post a reply! There are still people, like myself, working on these older machines who would appreciate the info. THANKS!

Mac Pro with Server 10.8.5 Randomly Shuts Down

OK all you really smart dudes ...
I have a Mac Pro (2.8 GHz Quad-Core Intel Xeon) with 24GB RAM. We are running Mountain Lion Server (10.8.5) without problems until the last two weeks. "Out of the blue" in the middle of the day, it just turns off. We check on it and it is completely off and we have to restart it. Today it happened for the 3rd time ...
I pulled the System Log from the Server App (like I would know what I was looking for) and saw some suspicious activity:
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Oct 24 01:20:37 [our server] sshd[75319]: in od_record_create_cstring(): failed: 13
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Oct 24 01:20:37 [our server] sshd[75321]: in od_record_create(): failed: 13
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Obviously, this is not the entire System log ... and the above may not have anything to do with the mystery shut downs. So here is the code from immediately before the Shut down:
Oct 24 12:26:39 [our server] bootpd[78181]: DHCP REQUEST [en0]: 1,d8:cf:9c:d4:99:5c <AndrewJnsiPhone>
Oct 24 12:26:39 [our server] bootpd[78181]: ACK sent AndrewJnsiPhone 10.0.1.100 pktsize 338
Oct 24 12:26:40 s [our server] com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [132] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [132] (2,0)
Oct 24 12:26:40 [our server] com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Library/PrivilegedHelperTools/com.apple.serverd' [125] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [132] (100000,0)
Oct 24 12:27:44 [our server] bootpd[78181]: DHCP REQUEST [en0]: 1,b8:e8:56:f1:b3:b5 <BenJohnnsiPhone>
Oct 24 12:27:44 [our server] bootpd[78181]: ACK sent BenJohnnsiPhone 10.0.1.71 pktsize 338
Oct 24 12:27:45 [our server] com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [132] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [132] (2,0)
Oct 24 12:27:45 [our server] com.apple.SecurityServer[19]: Succeeded authorizing right 'system.privilege.admin' by client '/Library/PrivilegedHelperTools/com.apple.serverd' [125] for authorization created by '/Applications/Server.app/Contents/ServerRoot/usr/libexec/ServerEventAgent' [132] (100000,0)
Oct 24 14:32:48 localhost bootlog[0]: BOOT_TIME 1414179168 0
Oct 24 14:32:48 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Oct 24 14:32:48 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
Can anyone determine why it is shutting down and what I need to do about it? I have ALL the System Log for the day, if that would be helpful.
Thanks.

Make sure there are no scheduled shutdown events in the Energy Saver preference pane. If there are not, then see below.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.

Imac power issue - randomly shuts down & won't turn on again

Hello
Just wondering if anybody could help us with this issue as the Apple Genius's failed to...
Our early 2006 Intel Imac has recently started to switch off at random times. There doesn't seem to be any particular point at which it will do this and no warning either. It's as if somebody has pulled the plug out but the power supply has not been touched! It then often won't allow you to switch it on again until you have left it over night - or sometimes it will switch on after a few minutes.
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We did take it to the Apple Store, who said they had kept it on for a day and could not replicate the issue so therefore there is nothing they can do...
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Thank you!

Hello and welcome to the club of "random shut down".
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T43 shut down when jostled

Hi All,
Recently purchased a T43 on e-bay to replace a deceased T42. Overall, love the machine, really missed having a ThinkPad when I was between machines (was using an Acer for a bit....awfull machine)
Have had some issues with my "new" machine though, one of which is that it just mysteriously shuts down if jostled about a bit (especially on the horizontal plane) and, occasionally, if picked up the "wrong way", but the latter has admittadley not happend often. When the power button is pushed after the shutdown, the system restarts with no problem and generates no error reports
I'd like to also add that the supplier was using "cheapo" memory and one of the sticks was causing BSODs. I took the secondary module out completely, but left the module under the keyboard in place (this module passed the Lenovo test). Already order two new sticks of quallity memory from newegg (supplier will compensate here). I mention the memory in the event that this might have something to do with the occasional shut-down problem, but I suspect they are unrelated.
Are T43's "twitchy" this way? Perhaps it's some safety setting I'm unaware of. Or, perhaps I have a serious problem here. Just not sure.
Thanks in advance for any support.

Hello Tom1971,
unfortunately your system board is broken. You TP suffers form the so called "flexing" phanomenon.
You´ll need a new mobo. The solder is weak and in future it won´t get on, so safe your data.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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IMac shuts down intermittently

I know this is already a topic but I'm posting it because (a) nobody seems to know why it's happening, (b) the suggested causes, such as overheating, not using heat paste etc do not apply in my case and (c) the mysterious shutdowns are happening at the same time as another problem, which is that my WD Thunderbolt Duo drive keeps disappearing from the desktop and I can't help wondering whether there's a connection somewhere there, or in fact a lack of connection.
My iMac is a month old, as is the thunderbolt cable and the thunderbolt drive. The thunderbelt drive is my Time Machine drive and I keep getting messages to tell me it can't be backed up. At the moment there's no sign of it on the desktop and time machine tells me that the back up is delayed, but when I look at the "About this Mac" and select thunderbolt it tells me the drive is connected and gives me its details. What's happening? Can there be loose connections that are affecting the power supply and the thunderbolt socket?

Have you called AppleCare, using your free 90-day support? They maybe best placed to help solve the problem and you should not be having to troubleshoot anything. That said, it is possible that there may be some incompatible software causing the problems.
When the machine shuts down is it a kernel panic - screen goes dark and you are presented with a multi-language box telling you to restart. If so, post the panic log on here and someone may have some ideas:
http://support.apple.com/kb/ht2546
You could also run the free EtreCheck and post the contents of its report on here. I'm not an expert at spotting possible causes of problems, but there are plenty here who are:
http://www.etresoft.com/etrecheck
Separately, although I haven't followed the info closely, there have been many reports about problems with WD drives and Mavericks. A bit of searching on here and Google may throw up more info.

Why does my iPad email app keep shutting down?

I just purchased my iPad 2 3G last week, so I am a new iPad/Apple user. I really like the product and now wonder why I have stayed loyal to the Windows PC for so long. I'm still looking for some of those useful PC keys and keystroke shortcuts that I am so accustomed to, but I am adapting.
My iPad mail app keeps shutting down on me, whether I am typing a message or just reviewing/managing my mail. I use a bluetooth keyboard, so it is not a matter of me bumping the touch screen that is causing the app to close.
I have lost a lot of important business emails while composing them and eventually stopped using my iPad to compose email.
Is there a setting controlling this or is it a program glitch?
Thanks.

Pam-
It could be that the battery charge indicator is showing 100 percent when you actually have almost no charge left. In case that is the problem, leave your iPad connected to its wall charger overnight, and see if that helps.
One other thing to try, is to reset (reboot) your iPad. Hold both the Home and Sleep buttons for several seconds until the Apple logo appears. Ignore the "Slide to power off" arrow. The iPad will restart after a couple of minutes. Resetting this way will not hurt anything, and sometimes solves mysterious problems.
Fred

Imac shuts down when not in use

I purchased my 21.5" imac July 9, 2011 with Snow Leopard. No problems for 1 month. Then about August 12th or so, my imac started to mysteriously "shut down" when not in use. I'll be working on it, then get up to go pour myself a cup of coffee or something...then I come back to my computer that has now shut off. It is NOT asleep...it is OFF. So I turn it back on and it is fine. This has happened a few times now within a week. Anyone else have this problem?
By the way, I am now running Lyon, as of August 18th. When the imac shut down, I was usually viewing photos or on the web.
thanks!

First thing I would try is to reset the SMC, it can help with power related problems. Shut down the Mac and unplug everything including the power. Press and hold down the power button for 10 seconds. Plug in the computer but be careful not to press the power button as you are plugging it in. Wait a few seconds and turn it on. Hopefully it won't happen again. There is always Apple Support. Don't let the problem persist until your free phone tech support has expired (3 months). I would also recommend using the iMac with an UPS, and at the very least, a high quality surge protector.
If you have MS Word or a similar word processor you could try enabling the autosave feature and set it to 1 minute intervals. Keep a document open and if you come back to the computer and it has shut down, you can look at the last time the document was updated and know what time the comptuer turned itself off. It could be useful in diagnosing the problem.

Computer sometimes shuts down during boot, help please.

Hey guys,
My specs:
2500K @ 4.5 GHz 1.37V (12 Hours P95 stable + 10 IBT passes)
MSI Z77A-GD65
8GB DDR3-1600 Corsair Vengeance (2x4GB)
EVGA GTX680 Superclocked
Crucial M4 SSD 128GB
WD 1TB Caviar Blue
Seasonic X-650 PSU
The PC is roughly 1 year old and I built it.
Problem is, and this has been ongoing since I built it, sometimes, when I turn on the PC, it will start booting and then power itself off, after that it turns itself back on and Windows 7 loads, exactly what happens when you apple new OC settings for example.
There is never more than 1 shutdown when this happens and it never happens when the PC is on and working, just during boot.
I ruled out heating issues, everything is well ventilated in my Corsair 650D case, all fans are working and the CPU temps are good (Using Zalman CNPS10X cooler)
I think we can also rule out any PSU issues since I recently tested my PC with P95 again after updating my BIOS for more than 12 hours and it was rock solid. I've also never had a shutdown during gaming since I got the PC.
My Overclock is raw, I have disabled, EuP 2013, C1E, EIST, Overspeed Protection, Intel C-State.
Is there any BIOS setting which could be causing this? I noticed that there's a setting under EuP 2013 called "Restore after AC Power Loss" and you can choose Power Off/Power On/Last State. But I think it only related to occasions where the PC gets shut down due to a power outage?
I am inclined to think that this issue is more related to a MB BIOS setting than to the PSU since I never had any stability issues with the PC during OC testing or when gaming.
Which leaves me with the Power outlet. I am using an outlet splitter and currently there are 7 products connected to 1 socket:
1. PC
2. Yamaha RXV-471 Receiver
3. Morel Sub-8 Subwoofer
4. PS3 (Off 99% of the time)
5. Internet Modem/Router
6. TV Box
7. 42" LED TV Screen
The only thing I can think of is that maybe when booting up, not enough power is provided to the PSU and it turns off?
I have 1 other clear outlet next to the one being used and I'm fairly certain they both go to the same place in the panel because they are adjacent.
I can also try to replace the power cord, however, I replaced it once and I do recall it was happening prior to replacing the cord several months ago.
Any suggestions? Thanks

Quote from: xmad on 27-March-13, 01:37:42
That's normal, the memory you have is 1333 with an overclock profile of 1600. (XMP) The double cold boot has been an issue for ages on the z77a-gd65 although I thought it was corrected by the latest bios's.
Oh so true. When it is really cold in the morning, not always, at first start of the machine, I will get a double boot behavior on a Z68 G3. No big deal, as xmad stated, this double boot behavior has been a trait of Intel for a long time. Usually disable of EuP 2013 cures it, but the OC and particular frequency combinations play a part in it, and mysteriously, cold mornings once in awhile.

HP Pre3 shuts down mysteriously

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