HP preloaded software error 1311 for Adobe XI application library or file for Help missing

Operating system HP2011s/x, Pavilion P7-1026b, PC Desk/ Windows 7 w/64 bits w/PC bundle. Preloaded Adobe XI software from HP not working properly the pop-up errors are as follows:
(1) Error 1311 (2) verify operation failure (3) a required application library or file for Help is missing. Please, need help in correcting. Thanks.

Please download and install the free Abode Reader XI from Adode's website by clicking on this "Adobe Reader XI (11.0.03) Download" link. This will provide you with a slightly newer version than what was previously install on your computer.
Additionally, it is in your best interest to create your personal set of HP Recovery Discs before a major disaster occurs with your computer. Please see "Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7)" for instructions on create either Recovery Discs or USB Recovery media, if given the option.
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Internal Software error PGC for encore CS3 !!! solved !!!

Almost everybody here knows the next error:
PGC "timeline name" has an error at xx:xx:xx:xy internal software error : %0, line timeline name - PGCINFO: name= timeline name, ref=BPGC, time=xx:xx:xx:xy
Where the y in time stands for the length of the timeline minus 2 frames. The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
It kept me awake for weeks and after reading this forum several times and comparing encore CS3 with encore 2.0 filenames I found the solution.
This Error is a bug in encore witch has nothing to do with blank filename spots and sonic coding or codecs or planning your workflow with a pencil but pure with the combination Adobe Premiere Pro CS3 and Encore CS3.
This is what generates the problem:
In Adobe Premiere Pro CS3 you build project with video, sound and chapters. Then you export the project via the Media Encoder not Multplexed.
Premiere CS3 then creates the following files:
filename.M2V (video file mpg)
filename.AC3 (audio file ac3)
filename.M2V.XMPSES (an adobe file with preview info and chapter pointers)
filname.XMP (??)
It is the .M2V.XMPSES file witch creates the PGC error. If you use the MULTIPLEX DVD option then ADOBE will not create the .M2V.XMPSES file so there will not be an error. This trick mentioned by ADOBE and many others is just to go around the bug instead of solving it. Also with multiplex you have just one sound track. I use two sound tracks like 5.1 and a 2.0 track witch you can choose in a menu.
Some people say it is the blank spots. Also not true. They have probably just erased the blank spots of the M2V file and forgot the .M2V.XMPSES file.
When you just delete the .M2V.XMPSES file and then open the M2V and AC3 file in Encore as a new asset, make a timeline and menu's and the project will built and burn. Only if you delete this .M2V.XMPSES file Encore takes a longer time to import the M2V file and will be without the chapter points.
Almost everything else will work like menu with sound and even a movie background (use M2V files). Only the motion buttons in a menu still wont work unless you use a black background !?!. Haven't figured this out yet. Only solution for this is use Encore 2.0. In this older version also the motion buttons will work without error's (everything else also so why buy CS3??)
Here is what you must do create a DVD without errors:
-Create a project in Premiere Pro, even with chapters.
-Write down all chapter points (minutes:seconds:frames)
-Create two new unique maps in explorer for example D:DVD1 and D:DVD2
-Export in Premiere with Media Encoder without the Multiplex:DVD but with NON to the D:DVD1 map
-Copy from D:DVD1 only the M2V and AC3 files to D:DVD2
-Start up Encore DVD CS3 or 2.0
-Create a new unique project in Encore for example "DVD" and save this in the map D:DVD2\
-Then use Save-as (under file) and pinpoint to D:DVD2\dvd to be sure that all Encore's files are placed in this folder.
-Select M2V file and make new timeline.
-Make chapter points (you wrote down the points, did you?)
-Create menu's, even with sound (AC3) and movie background (M2V)
-Then render project if you have used a video for menu background
-Finally Built and burnnnnnn!!
-If you like to use motion buttons in a menu then use Encore 2.0
I have double checked my work flow and it really works. I have built a project and burned with success Then I deleted the timeline and the M2V file. Copied the .M2V.XMPSES file in the used folder. Re loaded the M2V file in encore (this time much faster! and with chapter points). Tried to built and burn and back was the error. Also this happened in in Encore 2.0!!
Hope that this will solve the PGC error once and for all !!!
Marcel W
system:
acer aspire AMD 64 3800+
2 GB
250 GB hard drive for system
750 GB hard drive for movie
software Adobe Encore 3.0.1.008, Premiere PRO 3.2.0, Photoshop CS3 10.0, All upgraded
NERO 7
No Internet

> Where the y in time stands for the length of the timeline minus 2 frames.
This can actually vary, and so far at least, I don't think we've seen a pattern as to type of pgc error based on how many frames from the end it reports.
> The BPGC error can also be FPGC or DPGC dependant on how many menu's there are in the project.
Number of menus is not relevant; the iteration of the first letter is more related to subsequent occurrences of the error. In my current tests it did not always update; they may have been too similar.
> This is what generates the problem...
Well, the problem does not occur every time you do what you describe, any more than it occurs every time spaces are left in the file names. What you have is, as some other suggestions, a workaround. Thats not bad, and I wonder if you are onto something as to what is contributing to the problem.
So, on to the interesting part whether the xmpses file, or at least what Encore is doing with it, is contributing something. I took an old test project that throws the PGC error and did some experiments.
Background. I am a user who does get the pgc errors regularly, but not always. Creative Suite Production Premium, with PPro CS3 3.2.0 (374) and Encore 3.0.1.008. Pentium 4 2.8GHz 2G RAM, XP SP3, Multiple drives, Nvidia GEforce4 MX440 i.e. an older system. I have lots of stuff loaded and running, including virus protection and firewall, so there are any number of potential conflicts. But I get no crashes, and only one problem other than the pgc. (PPro and Encore monitor windows do this diagonal thing I suspect the display card, but the drivers are up to date. Maxing and then back to fit fixes it.)
If you want to attempt to replicate my studies, here is a link to my problem clip and the first Encore project I describe.
http://www.videoandcomputer.com/test/pgc_test.htm
This project involves a very short AVI export from PPro CS3 - just over 8 seconds - called pgcbad_clip1.avi. Just to answer any question, the source is dv camera capture, and the source and avi export I use are dv avi type 2. There were no effects added on the timeline.
Test 1: Create a project in Encore CS3. Use the sunset menu and delete all the buttons except "play all." Import the avi as a timeline. Set the timeline end action as "return to last menu" and set the button link to the timeline. Auto transcode. (Project settings are 8mbps max and a3c.) Check project shows okay; there is never a problem with that. Build to a DVD folder in a new folder. This project throws the pgc error.
Test 2: Now create a new Encore project in a new folder. Use the same process, except import as timeline the m2v and a3c files from the first run. (I.e. if the clip is pgcbad_clip1.avi, in the test1 project folders, there is a folder called pgcbad_clip1.avi that has 6 files.) Note that in the folder they are imported from is an xmpses file from the first project's encore transcode. The build again fails with the pgc error - same frame, etc, but I really think the frame number doesn't matter.
Test 3: Now create another new Encore project in a new folder. Use same process, but before importing the m2v and a3c as timeline, delete the xmpses file. Drumroll...... Build succeeds!
Go figure.
This is not the repeatable bug option weve been looking for, but based on a clip that always fails, it does demonstrate the odd event of deleting the xmpses file as a workaround. I wonder if that will give adobe something to work with.
Can anyone else get my clip to work/not work in a straight project?
Test 4: Just to answer the question since the avi file fails here, will the elemental option succeed? I exported elemental m2v and wav from PPro, used the same project process, and transcoded the wav. That build also works! I have seen this work both ways. I have had projects where the elemental failed, and an avi export worked. I do believe the elemental options work more consistently. But my project that I completed yesterday used all avi exports, animated buttons in the submenu, - no pgc error.

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I get the following Error Message when I try to open Application Library or Dimension Library from workspace"
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I restarted All EPMA services several times but I continue to get the message.
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2. If yes, what is the error in the eventvwr?
3. Are you using .net framework Verison 2?
Try the following:
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Hi EMILYANNE,
Thank You for posting on the forums. Kindly help me with the information listed below for further resolution.
1) Operating system and version
2) Browser you are using to download
3) Have you tried with any other web browser?
I would suggest you to use another web browser, to download Adobe reader from http://get.adobe.com/reader
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Database "C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\Catalogs\My Catalog\Catalog-2.lrcat":Column absolutePath is not unique
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Hello,
I recently upgraded from Adobe Premiere Elements 8 to 11 (11.0).
My system is Windows 7 Home Premium 32 bit, running on Intel Core 2 Duo @ 2.5 GHz, 4GB Ram, with 75GB free diskspace.
My input movies are AVCHD 1440x1080 25i video's (MTS files).
Everything is running fine. Editing goes smoothly (even smoother than when I was still using PE8). So in that sense I'm very satisfied and I think my system can handle it well. It doesn't seem to run out of memory, etc.
However, now I want to generate the output movie. The movie is about 10 minutes long and has some music and transitions under it. Previewing the movie goes fine.
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MPEG2 HDTV 1080i 25
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These are not specifically for PreElements, but since other Adobe products have the same "core" in many instances, worth reading
As well as the below, right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/969395
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641
Things and Software to AVOID when authoring/burning a DVD... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no DVD player is required to read a burned disc, having a "good" one from a high quality blank will help
Use Taiyo Yuden single layer or Verbatim Two layer Or Falcon Pro for inkjet printable Two layer

Software error interns:: / Lassi / Main / XcodeProjects / authorCore / ../../Sonic/Common/FileSystem/FilesSpec.cp p, line 214

Hello,
This is a translation Reverso, saddened...
I realized a project still with Adobe EncoreCS5 English subtitles and at the time of verifying the project everything is OK but when I make generate he(it) marks me the recording of subtitles: software error interns:: / Lassi / Main / XcodeProjects / authorCore / ../../Sonic/Common/FileSystem/FilesSpec.cp p, line 214
What takes place t it?
Mélanie

Can't give any direct help... but 2 things stand out
AuthorCore means the error is generated by a code module licensed from Sonic... and those errors are notorius for being difficult, since the Sonic modules give out (from what I have read) errors that may, or may not, be reported back to the Adobe interface with any degree of accuracy
But... FileSpec makes me think of some saved messages that MAY help
As well as the below, right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/969395
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641

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Some general troubleshooting steps
As well as the below, right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/969395
Odd Errors http://forums.adobe.com/thread/670174
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558
And This Message Thread http://forums.adobe.com/thread/665641
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941
Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no DVD player is required to read a burned disc, having a "good" one from a high quality blank will help
Use Taiyo Yuden single layer or Verbatim Two layer Or Falcon Pro for inkjet printable Two layer
For CS4 you must update the Roxio component http://forums.adobe.com/thread/400484
More on Encore and Roxio http://forums.adobe.com/thread/528582 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

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uninstall adobe reader and clean (if windows), Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

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Dell Latitude D810
When i try to open Adobe Photoshop it gets through the loading screen and then comes up with this error message: "The exception unknown software exception (0xc06d007e) occurred in the application at location 0x7c812aeb" and it closes the program wether i hit "OK" or "CANCEL"
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@David E Crawford -
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Error from Event Viewer"
The application, C:\Program Files\Adobe\Adobe Photoshop CS2\Photoshop.exe, generated an application error The error occurred on 02/24/2009 @ 15:19:24.398 The exception generated was c06d007e at address 7C812AEB (kernel32!RaiseException)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This morning I ask about the requirement to download the adobe Cs6 before i buy the product and the salesperson told me that i met the requirement for that particular software, so my surprise now when i open the file it says an error because my computer d

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The requirements are online. For the Master Collection the requirements on Macs are:
Mac OS
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7
4GB of RAM (8GB recommended)
15.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash-based storage devices)
Additional disk space required for disk cache, preview files, and other working files; 10GB recommended
1280×900 display with 16-bit color and 512MB of VRAM; 1680×1050 display required and second professionally calibrated viewing display recommended for Speedgrade
OpenGL 2.0-capable system
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Java™ Runtime Environment 1.6
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Optional: Tangent CP200 family or Tangent Wave control surface for Speedgrade
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Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.* Phone activation is not available.
You should have been given the correct information. Adobe offers 30-day money back guarantee.
You can find return information here:
Return, cancel, or exchange an Adobe order

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I have Vista. I keep getting installing boxes and error messages:
Error 1311. Source file not found: C:\Program Files\Adobe\Acrobat 8.0\Setup Files\{AC76BA86-1033-0000-7760-000000000003}\Data 1.cab.
Verify file exists and that you can access it.
I cannot find that file in the set up, so it's obviously missing. I have tried uninstalling, but still get the error messages, even though the Reader is working on my PC...it's just so annoying as I am constantly cancelling installation and cancellation boxes. Can I install this file?
Thanks!
Message was edited by: Woodlandia36

"I tried to uninstall Adobe Creative Master Suite CS3. It hasn't uninstalled completely and has left traces of it still being on my system."
You could always "wipe the slate" clean.
Any and all Adobe folders would be manually deleted. (Shift+Delete to remove them from the hard drive, not send to the recycle bin)
Click Start and Run. Type regedit and hit enter.
Under HKEY_LOCAL_MACHINE\SOFTWARE delete all Adobe Folders (not just the keys, the whole folders - click once and hit Delete)
Under HKEY_CURRENT_USER\SOFTWARE do the same
Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Change the value for the AllocateCDRoms entry to 0. (Right click and select Modify - type 0 and hit enter)
Exit the Registry Editor.
Reboot
You should not see this error anymore
Note: I only recommend this because you indicate that you have already attempted removing the entire creative suite. This will render it unfunctional if you do it. If you aren't comfortable with editing your registry, disregard these steps.

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