HP Premium C310a Printer/Scanner - OSX 10.9 Maverick Problems......

I own a HP Photosmart Premium All-in-one C310a Printer/scanner which has the ability to print wirelessly and also e-print.
I used to operate on OSX Mountain Lion (MAC) before I decided to stupidly upgrade to OSX 10.9 (Maverick)
Ever since I have done that, I have lost the ability to scan and print from my HP Utility.
I have updated all my software as per the Driver/Support page of HP and also did a software update on my apple Mac but still I am having no success in being able to print wirelessly from my desktop to my printer as I could previously?
I am able to print fine from my iphone to my printer and if I connect my desktop mac via USB cable, the print works fine as well, which leads me to believe that there is nothing wrong with the printer itself?
If I continue to use the USB cable with my desktop and printer, i will lose the ability to print wirelessly which is something I use often.
Anyone have any suggestions or solutions to my problem besides waiting for an updated driver from HP?

Hi Enz
I understand you are unable to print over the wireless network on the Maverick.
I would uninstall the old printer software.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02259020&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Then reinstall the printer again by running the Apple Updates.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en&os=4159&product=423...
When you add the printer check to see if it added the printer driver name or the airprint driver.
Try one if that doesn't work delete and add the other one in.
Print out a configuration page and make sure the ip address and network name are valid.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02788951&lc=en&product=4231205&tmp...
If you require further assistance please provide the following so I can assist you
better.
When trying to add the printer does it see it?
What is the IP address? (just the first 3 digits)
Does it show proper network name?
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
-Nanette

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

HP Photosmart Premium C310a printer keeps disconnecting from my network.

My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
The printer is REMOVED from devices and printers, seemingly at random.    This is NOT a problem with "The printer is not printing", where fixing the network or resetting IP addresses will fix it.   The printer is GONE, and needs to be added again.
I know networking, and at no time should a loss of connection cause the printer to just be removed from Printers and Faxes, Printers, or anything like that.    If the connection is lost, the connection is lost, but the printer SHOULD still be set up in Windows, just pointing at the wrong place(if the IP address has been changed).
I suspect that it is more likely that the HP Update software is the culprit, and will test that theory today with a customer who has this problem.    It also seems to be limited to the HP Photosmart line of printers, since the Officerjet line does not seem affected by the bug.

HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

I have a Photosmart Premium C310 a printer that will NOT print in BLACK. I tried the unplugging the cord and holding # and 3 and it did not work for me. I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
Any other suggestions. It does print in color. HELP! HELP! The printer is not even 5 months old.

Can I ask are you based in the US?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Is there an Epson RX530 print/scanner driver available for Maverick?

Hi
I have an Epson Stylus PHOTO RX530 that worked quite happily under the previous version of Mac OSX until Mavericks came along.
I've searched the Epson site that refers the solution may be found on the Apple Support site. No joy.
I can't be alone. Has anyone out there found a driver that works?

You need to discuss this with the Epson Technical Support. Based on information posted on the Epson Support website, the answer is probably "no":
Scanner Driver
05/31/13More Info
Description: Although Epson does not offer a 64-bit driver for your product, there is a 3<sup>rd</sup>
party solution available from a company called Hamrick. For additional
information on Hamrick and their VueScan software, please visit
hamrick.com. If you would prefer to purchase a new, 64-bit compatible scanner from Epson, please visit our
Scanners page.
Note: Hamrick's VueScan software does require purchase and is not supported by Epson.
Compatible Systems: Windows 7 64-bit, Windows Vista 64-bit, Windows XP 64-bit
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

HP Photosmart Premium all-in-one C310a printer, Solution Center will not stay installed.

It seems lately, past month or so, that the HP Solution Center keeps failing and needs to be reinstalled. I get a message which says:" HP Solution Center cannot run because your device installation is not complete." followed by a list of steps to take to remedy the situation, which do not work. I have to uninstall and reinstall the printer and then it will work, but after I shut the computer down for the day or run a virus scan (PC Matic) the problem returns. Can anybody help me?

Hi @oboe1827,
Welcome to the HP Forums!
I see that your HP Solution Center will not stay installed for your HP Photosmart Premium c310a printer. I am happy to help you resolve this issue!
For further assistance, I will need some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How to get Mavericks Printer/Scanner to recognize Canoscan Lide 500F

I have a Canon Canoscan Lide 500 F scanner that worked perfectly with OSX 10.7.5 but Mavericks says it isn't connected? How do you get Mavericks to recognize USB devices that are connected? How do I get this scanner working again?

Hi ..
According to Canon there are no drivers for youur printer/scanner for v10.9 Mavericks compatibility here.
But there is an alternative. You can scan using the pre installed Image Capture app located in your Applications folder.
Connect the scanner to your Mac whether Wi-Fi or USB.
Click the very small black box bottom left side of the Image Capture window.
You'll see this pop up menu: Connecting this (device) opens:
You can select a default app to scan (Image Capture) and select a folder from the Import To pop up menu on the right to save scanned files to.
If you need help with the Image Capture software, click Help from the Image Capture menu bar.
More help here > Mac Basics: Using a scanner

I have recently upgraded to OSX 10.8.2 and now find that I cannot operate my scanner, an hp psc 1310 series printer/scanner. I get a message saying that Power PC is no longer supported. I am still able to print on the same device. What should I do?

I have recently upgraded to OSX 10.8.2 and now find that I cannot operate my scanner, an hp psc 1310 series printer/scanner. I get a message saying that Power PC is no longer supported. I am still able to print on the same device. What should I do?

Hi,
PSC 1315 no longer supported for scanning since Mac OS X v10.5 or while using any newer OS, there is no scan software provided by either HP or Apple (Image Capture)
You may find this information stated below for Leopard, the same apply for any newer OS version:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01234231&cc=us&dlc=en&lc=en &os=219&product=374568&sw_lang=
Image capture will not recognize your device as well, only print is supported as you may find listed for teh PSC 1310 Series below:
http://support.apple.com/kb/HT3669#HP
Although there is no official scanning support for your device you may still try the 3rd party VueScan software which list your scanner as supported and compatible with Mountain Lion:
http://www.hamrick.com/vuescan/hp_psc_1310.html
Shlomi

Printing problems with HP Photosmart Premium C310a series

I recently installed an HP Photosmart Premium C310a series printer. Now the printer takes about 45 minutes to print a document. HP support says this is an Apple problem.
Can anyone help?

What file was the problem?
It seems that in the Windows/System32/Spool/Drivers/x64/3, the newly re-installed updated HP drivers (with the 2011-2012 dates) are the only ones with a .BUD extension. Maybe my Win7 computer doesn't recognize them as drivers? The other driver files in the '3' Folder have .dll, .gpd, and .vdf extensions. Is there another spot they should be copied so the computer can find the drivers? I see that up the chain in the Spool Folder, next to Drivers there is an empty folder named Printers.
And what files (Filenames) are needed to run the 309g-m? I assume some older drivers were kept on file when I ran the updated driver Install program. The newer HP 2011-2012 files in the '3' Folder are hpoc30j3.BUD, mxdwdui.BUD, hpc309at.BUD, and everything else is older. I need to know what to copy-paste to a better folder location.
Whatever and wherever the Drivers are, my computer can not find them!

HP C310A PREMIUM PHOTOSMART PRINTER APP ENABLED BUT HP SAYS IT IS NOT HELP!

need help please! i have a c310a premium photo smart printer which has the big touch screen and is of course web and app enabled ,
my problem is when i go on hp connected now it tells me the c310a is not applicable for app downloads ??
i bought this all in one for the apps feature and the bigger screen and so on, it has apps on it already and i have downloaded some in the past
i want to download more since i only have a couple
has anyone else had this problem ?
i refuse to buy a new printer as this one is still very new and is capable of downloading apps
the hp site is just not up to date i dont think lol
please help as im losing patience with this issue
thanks

Hi toymom81,
Thank you for being an active and supportive member of the HP Support community. I understand that you recently received an error message when trying to download more printables to your Photosmart C310a printer.
I tested this on my Photosmart C310a printer and was able to successfully download an app without any issues from the front panel of the printer. The steps I took are:
1) Tap on the 'Get More' icon on the front panel of the printer while you are in the apps section.
2) Choose any of the apps listed as they are the ones compatible to your printer. You should get a message to wait while the app is downloading.
If you get that message again, please contact HP's Cloud Services for a real time server update. HP's Cloud Services can be reached at 1-855-785-2777 if you live in the USA/Canada region. If you live outside of the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How do you print a mirror image on an HP Photosmart Premium C310a?

I cannot find anywhere on the printer, or in my computer to click on a box for mirror printing. I'm trying to print an iron-on transfer.
This question was solved.
View Solution.

Here is a link to a post that was solved with this same issue.
http://h30434.www3.hp.com/t5/Other-Printing-Questions/C310-premium-photosmart-printer-printing-an-ir...
Hope this helps !
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Scans using the Printer/Scanner utility in MAC OS 10.9 disappear.

Hello,
I am having new issues with scanning documents on my HP Photosmart Premium Series C309 All-in-One printer/scanner.
I have been able to successfully scan and save documents, but just recently, something happened. It appears the scanner is successfully scanning the documents, and I am able to inpput my "save to" information, but the documents are now disappearing into cyber space.
I am operating wirelessly via a Mac Book Pro with OS 10.9 (I believe).
Can someone guide me to what is going wrong and what to do about it please? I've tried using the utilities and help available online and in my computer
Thanks,
Spirit Dancer

Hi Spirit Dancer,
You may scan using Image Capture or Preview, the HP Scan application for your printer is not intended for Mavericks and such save issues are expected.
Follow the workaround below to scan from your printer to Mac OS X 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c04028214&lc=en&jumpid=reg_r1002_uk...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Premium C310a Printer/Scanner - OSX 10.9 Maverick Problems......

Similar Messages

Maybe you are looking for