HP Print Doctor shows printer but cannot print.

After uninstalling some software that was causing my Windows 8.1 PC to freeze, I am no longer able to send a document to my HP 6230 printer.
- I have uninstalled and reinstalled the printer software several times.
- The printer will successfully print an "internal" test page using HP diagnostic software.
- Trying to print from any Windows program will bring up the printer icon in the task bar. The document name shows, the status says spooling then printing but nothing prints.
- Windows printer troubleshooter discovers no problems.
- HP troubleshooter discovers no problems.
- I can successfully print using another PC on the home network.
- Since this is a networked printer, I can actually see and select the printer driver from a networked PC from the PC in question, and this will print normally. In other words, when I bring down the printer list in Word for example, I see:
1) HP Officejet Pro 6230 (networked)
2) HP Officejet Pro 6230 on Old PC
If I select printer number 2, I can print but selecting printer number 1 does not cause a document to print.
- Services.msc reports that the Print Spooler is running and the Startup is Automatic. I have stopped/started it several time.- I have tried using printer with USB cable to PC but still won't print. - Windows event log shows Event ID 372 with each print attempt, details below.Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 7/14/2015 11:08:46 AM
Event ID: 372
Task Category: Printing a document
Level: Error
Keywords: Classic Spooler Event,Document Print Job
User: STEPHEN-PC\Stephen
Computer: Stephen-PC
Description:
The document Print Document, owned by Stephen, failed to print on printer HP Officejet Pro 6230 (Network). Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 96475. Number of bytes printed: 65536. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\STEPHEN-PC. Win32 error code returned by the print processor: 2147500037. Unspecified errorI can't determine where the problems lies. Not sure what else to do other than maybe a Windows reinstall at this point to correct whatever part of the printer subsystem has gotten corrupted. Any ideas are appreciated. Thanks!

Welcome to the HP Community Forum. Perhaps during the removal of the offending software -- or as a result of the system not "settling in" after said removal, the File System is not "seeing" the prerequsite files needed to run the full driver set needed to run the print program. Some ideas==========================================================Windows Updates Windows 8.1 is very sensitive to Windows Updates. If you have not done so for a while -- and particularly because you have recently removed some files / software, you might make sure Updates are current to within about the past week ==========================================================If you are running your Windows 8.1 on a Notebook:Hard Reset / Forced reset Close running programs, browsers, and gamesNextCreate a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8 Close all your programs and shut down the computerDisconnect everything (little Unifier for the keyboard / external mouse can stay)Perform the Forced Reset for your notebook modelBoot the computer and log in==========================================================Fast Boot / Fast Startp Windows 8.1 is set up as a Fast Boot system -- as such, the programs needed to quickly get the system up and running are not always read from the disk during boot. Nice system and it saves time -- but it can bite your backside if anything is missing or needs to be started "from scratch" so-to-speak due to changes in the Operating System. Fast Startup - Turn On or Off in Windows 8 You might try switching "off" the Fast Startup and see if a "regular" boot clears the issue. ==========================================================Full Feature Software It might be that a combination of "clearing" the system -- switching off then back on Fast Boot and / or the Hard Reset -- and then removing and then installing the Printer's Full Feature Software would be helpful. You might consider the "Restart Everything" sequence shown in the document. Install Full Feature Software – Printer When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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Hi ArielAce , thanks for getting back to me!
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