HP Printer Assistant (3510e All-In-One) Display No Maintenance Option

Hello.
I have a problem with my HP printer (a little over a year old - expected to work well)
Desktop PC: HP Pavillion HPE310t 64-bit (OS: Windows 7 Professional)
Printer: HP 3510e All-In-One (Wirelessly Connected & Confirmed by the "Green -Colored Check Mark")
Problem:
Expected: HP Printer Icon which, upon being clicked on it, displays a message "Retrieving information from the device" before displaying the HP printer assistant where it displays eight options including "maintain your printer".
Current Condition: only displays "Printer Setup & Software" which is part of the printer setup process. Because of this, there is no way to access the maintenance option as I am in need now.
Yes, I tried to reinstall the printer software, after completely removing all the existing files, using the software CD that came with the printer - no avail. Repeated the process twice to see the same result.
What is the problem and how can it be fixed?
I would greatly appreciate to have your help.

Hello greenjewel,
Welcome to the HP Forums.
I see that not all the options are available like they once were.
I suggest that we start off by running the HP Print and Scan Doctor.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Message Edited by VARocketry on 01-09-2009 11:54 AM

Hmmm ... this is interesting. In review:
You can print intermittently from your XP SP3 box to the OJP L7680.
Disabling the SW firewall (Norton/Symantec, Zonealarm, McAfee, etc) on the SP3 PC doesn't help.
Other computers on your network have no problems printing to the OJP L7680.
You are running a wired (Ethernet) network.
Did I get this right? I'd like to ask a few more questions:
What are the other types of computers on your network and what firewall do they run?
The next time your XP SP3 computer has trouble printing to the OJP L7680, try to access the printer's internal web page.
What are the IP addresses of the other devices on your network? By chance, is there a duplicate address on your network?
Finally, you can try adding the print driver manually to see if we can get you printing. This is the sequence for XP:
Click "Start" button --> Printers and Faxes.
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Regards / Jim B
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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