HP Printer Assistant is not working ...keeps loading...

Hello, I have purchased a HP Officejet Pro 6830 All in One printer and have installed the software from the CD, installed updates and already used the HP Docter software but the Printer Assistant does not load. It keeps on with a blank screen, with the message that the Assistant is loading and Default Text message (see screenshot) it is just that, My system is Win 7 professional and compuer is Asus. The printer and scanner are working but the Printer Assistant software does not work. My previous printer was also an all in one from HP and it had HP solution Center to manage the printer and scanning process but reading the forum I understand that is not a solution for this problem.

Hi,
Although the issue seems different, try following this document and install the included patch, then check if you may able to load the HP Printer Assistant again:
http://support.hp.com/us-en/document/c03640384
Please let me know the results,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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