HP Printer Control App installed on my pc windows 8 but wont update in windows store

Ii have downloaded the hp printer control app on my desktop pc which is windows 8, it shows my printer which is the HP Photosmart B110a its product number is CN245B. It keeps saying in my windows store app that it needs to be updated as other apps do but it just says pending constantly and theres no change ive used the app to get software for printer such as certain wizards and such. but it wont update ive got a hp printer control app on my ipod touch too and this also has no trouble picking up the printer and works fine, is it because ive got windows 8? please can someone help as its not right for it just to be there stuck not updating, thanks
lollykaye2005

A bit of a shot in the dark, but this appears to be an issue with pulling down the update from the Windows Store. I have not run into this issue directly, but this thread has a lot of information.
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-8-apps-are-pending-...
The one tidbit that might help here from that thread is:
"finally I found a solution. go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it."
I work for HP.

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Printer control app for iphone

is it possible to roll back to a previous version of the Printer Control app for iphone? I recently and stupidly updated the HP Printer Control app when offered through itunes on October 30 and have lost all the functionality I previously had to print directly from my iphone to my photosmart 7520. Previously I could print whatever pages I chose from Safari and could change the print settings for either draft or normal, colour / black & white before printing. Now when I try to print a page, you don't get the option to just print page 1 and it wastes ink. If I open a pdf (all I've tried so far) document within this new AiO Remote app - even though my printer is listed and supposedly set up - I can't print at all! I desperately want to ditch this abysmal update and go back to the version that worked perfectly. I have conctacted Apple and they were unable to help as it's a third party app and referred me back to HP. Does anyone know how to do this?

Hi brattynat. I have found a few older documents which might help you revert back.
Just to clarify, when you print from Safari, what are you clicking exactly to start your printing process?
How do I downgrade an iPhone app to a previous version?:
http://www.iphonefaq.org/archives/971543
Recover Older Versions of iPhone Apps After Updating:
http://gigaom.com/2010/08/25/recover-older-versions-of-iphone-apps-after-updating/
TwoPointOh
I work on behalf of HP
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HP Printer Control app for Windows 8

HP Printer Control enables you to set up and access your connected HP printers.
We hope that the HP Printer Control app enriches your experience with HP printers and Windows 8. Please tell us about your experience -- what you like, what you don’t like, issues you may encounter, and areas where we could make the app better for you.
For more information, visit the HP Printer Control App support document.
Supported Printers:
HP Color LaserJet CM1300 MFP
HP Color LaserJet CM2320 MFP
HP Color LaserJet CM3530 MFP
HP Color LaserJet CM4540 MFP
HP Color LaserJet CP1510
HP Color LaserJet CP2025
HP Color LaserJet CP4025
HP Color LaserJet CP4525
HP Color LaserJet CP5220
HP Color LaserJet CP5520 Series
HP Color LaserJet CP6015
HP Color LaserJet Pro MFP M176
HP Color LaserJet Pro MFP M177
HP Deskjet 1000 J110 series
HP Deskjet 1010 series
HP Deskjet 1050 J410 series Scan
HP Deskjet 1510 series
HP Deskjet 2000 J210 series
HP Deskjet 2020 series
HP Deskjet 2050 J510 series Scan
HP Deskjet 2510 series Scan
HP Deskjet 2520 series Scan
HP Deskjet 2540 series
HP Deskjet 2640 series
HP Deskjet 3000 J310 series
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3510 series
HP Deskjet 3520 series
HP Deskjet 3540 series
HP Deskjet 4510 series
HP Deskjet 4610 series Scan
HP Deskjet 4620 series
HP Deskjet 4640 series
HP Deskjet 5520 series
HP Deskjet 6520 series
HP Deskjet F4500 series
HP Deskjet Ink Adv 2010 K010
HP Deskjet Ink Adv 2060 K110 Scan
HP Deskjet Ink Advant K209a-z
HP Deskjet Ink Advantage K209a-z and K209g
HP Envy 100 D410 series
HP ENVY 110 series
HP ENVY 120 series
HP ENVY 4500 series
HP ENVY 5530 series
HP LaserJet 100 color MFP M175
HP LaserJet 200 color M251
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 M401
HP LaserJet 400 MFP M425
HP LaserJet 500 color MFP M570
HP LaserJet 600 M601 M602 M603
HP LaserJet Enterprise 500 color M551
HP LaserJet Enterprise 700 color MFP M775
HP LaserJet Enterprise 700 M712
HP LaserJet Enterprise color flow MFP M575
HP LaserJet Enterprise flow MFP M525
HP LaserJet Enterprise flow MFP M830
HP LaserJet Enterprise M4555 MFP
HP LaserJet Enterprise M806
HP LaserJet Enterprise MFP M725
HP LaserJet M1522 MFP
HP LaserJet M9040 MFP
HP LaserJet M9050 MFP
HP LaserJet P1100
HP LaserJet P1566
HP LaserJet P1600
HP LaserJet P2050
HP LaserJet P3010
HP LaserJet P4000
HP LaserJet P4010
HP LaserJet Pro CM1415
HP LaserJet Pro CP1020
HP LaserJet Pro CP1520
HP LaserJet Pro M1536dnf MFP
HP LaserJet Pro MFP M125-M126
HP LaserJet Pro MFP M127-M128
HP LaserJet Pro MFP M435
HP LaserJet Pro MFP M521
HP LaserJet Professional M1132 MFP
HP LJ300-400 color M351-M451
HP LJ300-400 color MFP M375-M475
HP Officejet 100 Mobile L411
HP Officejet 150 Mobile L511
HP Officejet 2620 series
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 G510a-f
HP Officejet 4500 G510g-m
HP Officejet 4500 G510n-z
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 4610 series Scan
HP Officejet 4620 series
HP Officejet 4630 series
HP Officejet 6100
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7000 E809a
HP Officejet 7000 Wide Format Printer
HP Officejet 7110 series
HP Officejet 7500 E910
HP Officejet 7610 series
HP Officejet Pro 251dw Printer
HP Officejet Pro 276dw MFP
HP Officejet Pro 3110
HP Officejet Pro 3610
HP Officejet Pro 3620
HP Officejet Pro 8100
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro X551dw Printer
HP Officejet Pro X576dw MFP
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 6520 series
HP Photosmart 7510 series
HP Photosmart 7520 series
HP Photosmart B010 series
HP Photosmart B109a-m
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Ink Adv K510
HP Photosmart Plus B209a-m
HP Photosmart Plus B210 series
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
HP Photosmart Premium C309g-n
HP Photosmart Premium Web C309n-s
HP Photosmart Wireless B109n-z
I work for HP.
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Please mark the post that solves your problem as "Accepted Solution".

Hi qunbea,
Have you tried using the HP Printer Install Wizard or downloading the printer drivers and software from hp.com?
Supported Printers for Windows 8 and Windows 8.1
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03168175&lc=en&cc=us&destPage=document&dlc=en
If your full printer model is "HP Photosmart e-All-in-One Printer - D110a" then here is the link to download the software from hp.com.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4023246&task=&
- Carolyn
Although I am an HP employee, I am speaking for myself and not for HP.
* Click the KUDOS star on the left to say “thanks” for helping!
* Please mark a reply “Accept as Solution” if it solved your issue so others can find it.

The hp printer control app can not find my eprint email.

I have an iPad 2 and I've installed the hp printer control app on it. The app can not find my eprint email which I've typed in several times. I have checked the eprint email on the printer control panel to make sure it is the correct eprint email. The printer is a office pro 8600.

Dear Diavonex:
I DID what you've recommended: turning off the router. NO SUCCESS.
Best Regards,

Hp Printer Control App

I have got a HP ENVY 4502 priner, i installed the hp printer control app it has quit workin and the store cant repair it so i went to uninstall it from the apps and all it says there is remove from start its not givin me choice to uninstall what do i do

Hi, What is your device ? I can't find it under Android. Regards.

Is there port of "HP Printer Control " app for Windows Phone?

Are there port of "HP Printer Control " app for Windows Phone? This is at the same time request if there is not.
Regards.

Hello Zubru,
I saw your post, good question! There are no apps at this time available for the windows phone however here is the link to the HP ePrint site to keep an eye out for any possible changes to that.
Click the KUDOS star on the left to say “thanks” for helping!
Please mark a reply “Accept as Solution” if it solved your issue so others can find it.
I work on behalf of HP.
I worked on behalf of HP.

HP Print Control App for Iphone

I have down loaded the HP Print Control App from the app store. I am unable to connect to my macbook. I have spoken with Apple and they have indicated this is an hp issue Please help if anyone knows a way to mak this work

Hi coolshooter,
I'm sorry to hear you are having issues with HP's Printer Control app.
To be able to further assist you can you please provide the following information;
1) What is the model/product number of your HP printer?
2) What operating system are you running on your MacBook?
I have included some information regarding HP's Printer Control app from Apple and HP.
iTunes Preview of HP Printer Control App
https://itunes.apple.com/us/app/hp-printer-control/id469284907?mt=8
HP Printer Control for iPad, iPhone, and iPod Touch
http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...
HP Printer Control Mobile App FAQs
https://h10025.www1.hp.com/ewfrf/wc/document?docname=c03561640&lc=en&cc=us&dlc=en
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Printer Control app offers only one of the printers on network. How to add a second printer.

The original "eprint home and biz" recognized both printers on my network. After upgrade, have lost one printer and see no way to add it. HELP, please?!?

Unfortunately the Printer Control app only supports printers manufactured from 2010+ that are ePrint capable. That is why it is not working with your 2710.
And it looks like the HP ePrint app (formerly the ePrint Home& Biz app) has removed support for some of the older model printers with its most recent update.
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HP Printer Control App won't print to Photosmart D110

The HP Printer Control App (Android) see's my Photosmart D110 and successfully aquires the name, IP address, ink levels and other information but just below the listing for the printer itself is indcated, "unavailable". I have just printed wirelessly to the D110 from a laptop. Is there something I must do to make the printer "Available" through "HP Printer Control" from my Galaxy Note 10.1?
Thanks
mtcstle

I own a Samsung phone myself, and generally any of the print functions you see in office apps and web browsers are actually added in by samsung with their own software. This is why it is telling you only samsung printers can be used. If you save files in Polaris you can open them within the HP Eprint Home and Biz app and print them.
If you are saving the files as a PDF it will work fine locally without actually using the eprint service, however if they are MS Office type documents like .doc, .xml etc, you will have to set up eprint on the printer and activate the app. The reason for this is that Office documents are rendered on the cloud servers in order to print. The advantage of setting all of this up is that you can print files even when you aren't at home.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

Hp printer control app for ipad cannot see my printer

Hello Everyone,
I downloaded hp printer control app for ipad & hp eprint app. the eprint could see my printer (hp 6450 all in one printer) but I cannot print documents. The hp printer control app cannot see my printer, what can i do to print my documents.
Peter

Hi grandslam36,
I see that you're trying to print using your iPad. I would take a look at the document below.
Hp Photosmart 5520
Let me know how it goes.

Everything(my folders, documents, apps, etc) on my laptop disappeared after I updated to window 8.1

I updated to window 8.1 on March 13th, and I restarted my laptop on that day. Nothing's wrong at that time.
And it wasn't shut down since then. But this morning when I open my laptop and log in, and found everything is gone!!!
My desktop background is black, my folders and documents that used to show on the desktop are all disappeared and things that are pinned to the toolbar are gone too!!! And also all the applications that have installed are gone....
Anyone know what's going on ????? What should I do??? Is there any possibility to recover it ???

Hello Vanessa5598,
Do you mean that you have black screen and can’t find the desktop application icons?
Please check if the shortcut exists in the folder C:\Users\(username) \Desktop.
Please check if you can run the program in the folder where you installed it.
Please try to create a new account and check if you can normally use it.
If the issue doesn’t exist in the new account, please refer to the following article.
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
This issue is related to Windows 7, and the Windows 8.1 is similar.
Best regards,
Fangzhou CHEN
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I Pad print control app

I have an IPad 3 and HP6510 [167816] I can print pictures, or emails, but I am unable to print from note pad

There is one remedy. You can either swipe four fingers up the screen or double tap the home button. Doing this will give you the task manager for completely exiting your apps. If you drag your finger from left to right on the bottom of the screen, you should see the simplified iPod controls for playing songs. The buttons are larger. Unfortunately, you can't quickly select a new artist or playlist or album from this menu. You can only play songs in order. But it does give you some alternative to dealing with the small buttons for the new interface.

Printer Control App for iPad

I use the above app mainly for scanning straight to my iPad and it is very good at that. I have one niggle in that I have to set the page size for each page I scan. Being a UK user A4 is the main paper size in use rather than US size. If we could set the default page size to our own preference it would be a boon

Hi grandslam36,
I see that you're trying to print using your iPad. I would take a look at the document below.
Hp Photosmart 5520
Let me know how it goes.

Re: HP Printer Control app for Windows 8

do I need some kind of disc to install my printer? it's been packed for a year and just plugged into laptop???? i just want to print something!! thank you

Hi @mallorygreen
Welcome to the HP Support Forums. I gather that you would like to learn how to install your printer onto your computer.
To better assist you, would you please provide some additional information?
What model and product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)? Please note that not all HP printers support all methods of connectivity.
Are you using Windows 8 per the thread title? whatsmyos.com
Thank you and I look forward to hearing from you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How to install Windows 8.1 update from Windows 8 on MacBook Pro)?

I have a MacBook Pro (Late 2011) running OS Mavericks and Windows 8 Pro on Bootcamp.
I want to install Windows 8.1 on my Win 8 partition, but I have no idea how to do it. Most preferably, I wouldn't want to lose all of my files.
Could someone help me with step-by-step instructions?
Thanks!

You'll be fine with 8.1 it is supported by Apple, first install the new boot camp drivers from http://support.apple.com/kb/DL1720
Launch windows update and install any requires updates then restart. Go into the (windows) App Store and you'll see the option to download 8.1. It will keep all your apps, files, etc.

HP Printer Control App installed on my pc windows 8 but wont update in windows store

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