HP printer (I know) not printing red using OSX 10.8.4

My HP Photosmart C5180 All-in-One Printer was finally recognised by my new iMac.
But it is not printing magenta or light magenta at all, although the cartridges are almost new, HP, and recognised in the "Ink delivery system Information" of the Self Test Diagnostic Page as having 71% and 80% ink levels.
Is this likely to be a driver problem? Or two faulty cartridges? Or… one dead printer?

Thank you for your sympathy.
Well, I happened to have a spare brand new light magenta handy. So I tried that, with no result. So I'm provisionally eliminating the faulty cartridge explanation (although I notice they were all made in the same batch in Ireland).
Then, thinking about the driver: the HP website turns out to be faulty! It took me to a download for C5180 and allowed me to choose my Mac OS, click 'Next' and … nothing. I wasted nearly half an hour trying to find a way round it, but no dice. I left a moan on their contact page, but I'm not holding my breath because in my experience, it *****. (Just saving the moderator a few seconds.)

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Can't print from safari to hp 4620 appears to print but does not first to print from safari notes print no problem any suggestions?

Can't print from safari to hp 4620 appears to print but does not first time i have attempted to print from safari , notes print fine no problems. It is like on a desktop my print is sitting in the queue there are error messages only the usual print dialogue. I've turned the printer off and back on with no luck any suggestions?

That's very strange. See if clearing the cache in Safari will make it work. I'll include the steps below. If that doesn't help, install a different browser, such as Opera, to see if that will print from pages that Safari won't. If it will, then something is wrong with Safari. If it doesn't print, then the web pages might have printing blocked. There are sites that are doing that for copyright reasons. Let me know what you find.
To clear the cache on Safari:
Open Settings.
Select Safari
Touch Clear Cache.
Select Clear.
Touch Clear Cookies.
Select Clear.
Touch Clear History.
Select Clear.
I am a printer tech for HP.

My hp printer 7520 is not printing the black ink.

hp 7520: I have an empty photo black in but I have not printed photos. I have replaced the other black (with a pentagon) but the printer still seems to be using the empty photo black(bow tie icon) - (and i have no black being printed). I have no spare black bow tie ink,and i don't need it anyway. Help

Hi @southmimms
The black cartridges have their own purpose, the photo black is for printing photos and the Black is for text. The second black cartridge is not there to back up the first one when it becomes deplete. When a cartridge is depleted it needs to be replaced.
Source
Since you replaced the black cartridge, and the printer is still not printing black ink, one of the first things that comes to mind is the cartridge vent. Please use the steps below to check and clear the vent area;
Examine the vent area on each cartridge, above the HP logo on the top of the cartridge.
If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
1 - Clogged vent
2 - With a straight pin, gently remove excess adhesive from the vent
3 - Unclogged vent
If the issue persists, please use the following document to troubleshoot the quality issue you are experiencing. Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Finally, if you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
I hope one of my recommendations resolves the issue.
Note: Although you do not use the photo black it is important to replace empty cartridges to protect the printhead from becoming damaged.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Adobe Flash 11.9.900.152: objects not showing in print preview and not printing

When I select print from Adobe Flash 11.9.900.152, objects are not showing in print preview and not printing on the printer. I have tried to print from both MS Internet Explorer and Google Chrome--neither work.
I am using:
Windows 7 Home Premium Service Pak 1
Internet Explorer 10.0.9200.16618
or
Google Chrome 31.0.1650.57 m
How do I resolve this issue?

What is it you're trying to print?

HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

I have a Photosmart Premium C310 a printer that will NOT print in BLACK. I tried the unplugging the cord and holding # and 3 and it did not work for me. I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
Any other suggestions. It does print in color. HELP! HELP! The printer is not even 5 months old.

Can I ask are you based in the US?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Printer ready but not printing

I have a HP Deskjet F4135 all in one printer. Every once in awhile I will connect my printer to my laptop and it will say its ready to print but when I try and print it will not print it will just show in the document screen "Printing" and then occasionally it will show like "4/1" under the pages column. I have tried canceling and restarting documents and even turning my computer completely off. Please help!

Hi Netoid,
Welcome to the HP Forums.
I see that you are having an issue with printing from your laptop.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

TS1702 IPad prints photos via canon printer but will not print a document

My I pad prints photos via canon air printer but will not print a document

Which model Canon printer? Is it AirPrint compatible?

Envelope in print queue will not print.

Envelope on print queue will not print. other documents print ok.
I tried "RESTART" of the document to no avail.
problem started after I ran the utility to clean the rollers because envelope would not feed. In the past this has worked fine.
I can print regular documents, just not envelopes.
Tried, power down/power up. Tried reboot.
Windows XP
2575 photosmart all-in-one

Problem solved. I deleted the printer and reinstalled a few times and it now works.

Print jobs will not print

I have an 8620 that is enabled for web services. The printer is listed on the HP Connected site. I emailed a document to the email address on the printer and it is sitting in a status of "Sending to printer". I also enabled the printer for Google Cloud Print and I have 2 jobs there claiming to be "In Progress".

Hi @browetally,
Thank you for being an active member of the HP Support Forums. I gather that you have ePrint jobs that are pending and have not printed on your Officejet 8620 printer.
Are the print jobs still pending? If yes, please try the steps in The HP ePrint Print Job Did Not Print document. If the print jobs are still stuck after attempting the steps in the ePrint trouble shooting document, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I can't print from firefox. The paper feeds throught the printer but does not print. The same web pages will print when I use internet explorer. And the printer works fine with word, excell etc, just not with firefox.

Whenever I try to print any page opened in firefox it will not print. The paper feeds through the computer, but does not pring.

See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages

HP Photosmart Plus e-All-in-One Printer B210e Does Not Print Through Wireless

I am using Mac OS X 10.7.3 on a wireless connection. I went to print, HP Utility gave me the following error message:
The printer may not exist or is unavailable at this time
It was not being used by anything else at the time. Then 2-3 minutes after I got that first error message HP Utility gave me another error message:
The printer is not responding
Then on the printer touch screen display I touched the wireless icon, chose Run Wireless Network Test, and got an error message:
Load paper into Main Tray.
The tray had plain white paper (10-15 sheets) in a nice neat stack as far back as it would go. I took the stack just to be sure it was still in a neat stack and put it in as far as it would go and pressed OK on the touch screen display and I still got the same message. Then I decide to turn the printer off using the power button, waited about a minute, and then pressed the power button to turn it on. When I did I got another error message:
Improper Shutdown
To avoid damage, use On button to shut down. Do not unplug the power cord or turn off the power outlet to shut down the device.
How is that an improper shutdown when I did use the power button to turn it off. Why is it telling me that I need to use the power button to turn it off then back on when I did use the power button to do that. What is the issue and how do I fix it. I did not have this issue with Mac OS X 10.7.2, but I do now agter the 10.7.3 update. As of right now the only way I can print from Mac OS X is using a USB connection. I can print through a wireless connection using my Windows 7 partition on the same MacBook. I am starting to think that this printer is not Mac OS X 10.7 Lion compatible.
I have a Time Capsule (3rd Generation) with the current firmware for it and the current the current AirPort Utility for Mac OS X installed.

SthrnDixieCowgirl wrote:
I don't know how to remove and add printers unless I had to format my hard drive for a completely different reason and reinstalled the printer that way.
To remove the printer, open System Preferences > Print & Scan. You will see the HP in the Printers list. Click on it once to select it and then press the minus button under the Printers list to remove it.
With this done, click the plus button under the Printers list to add the printer. With the Add Printer window open and the Default view selected, the HP should appear in this view. Select it and the Print Using menu should change to the supporting printer driver. When this happens, click the Add button to complete the creation of the printer queue.
SthrnDixieCowgirl wrote:
I have heard other people have issues with 10.7.3 for other reasons and I should have waited until 10.7.4 came out before updating and I didn't and now there is nothing I can do to go back to 10.7.2
You cannot believe everything you read. For every person that had a problem after installing the .3 update, a hundred more had no problem.
But if you wanted to go back to 10.7.2, then you can use Time Machine to do this. If you are not using Time Machine then you need to start doing so. At least the update only stopped you from network printing. What if it had stopped you from using the Mac?

HP Deskjet 1050 All-in-One Printer series - J410A not printing photos

Hi,
It's been months since I tried to fix the photo printing of my printer and until now it's still not fixed.
My problem is that I can't print photos via windows photo viewer. When I hit print, it shows a printer icon on my task bar and it disappears. I am using Windows 7.
Also, if I check on Device Settings tab of my printer properties, the photo tray is missing. See screenshot:
I tried printing using Paint and IE9 and it printed but my problem is that the photos are too dark.
So I have two problems here:
1) I cannnot print via windows photo gallery and my photo tray is missing.
2) Printing to other applications like Paint and IE9 produces very dark photos.
This happened after I updated my driver. I tried switching back to my old driver and it printed but the photos are too dark already. When the printer was still new using the old driver, I had no problems with my photos and they look all good. I updated my driver because the time came when I cannot see my ink levels with my old driver. I have also tried uninstalling and reinstalling the drivers and the problems still persist.
Please help!! I have wasted a lot of photo paper and ink by trial and error. T^T

If you are having problems with printing photos, see if this document is of any assistance in finding the right settings:
--Print Photos Saved On Your Computer--
I would like to add that I have never seen a photo tray option in the Device Settings of the Printer's Properties. I checked all of mine and some had the duplex option here but no mention of a photo tray even if the printer had one. But while you're in that section, you may want to change it from "Letter" to the photo size you are trying to print (4x6, 3x5 etc).
One problem I had with your question regarding the photo tray, I didn't know this printer had a photo tray. I will post a picture below of this printer and when you reply, let me know where exactly this photo tray is in case I am just not seeing it.
When printing from IE9 or Paint, the images come out dark but what about an image in a Word document? Does that come out too dark as well? Can you make a copy of a normal photo and it come out dark too?
Answer those questions for me please and I will be happy to help.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Printer install, test print ok, will not print anything else, cannot select as default printer

Printer installs fine, test pages, alignment pages, colour print pages all test fine, they are selected to print from the option on control panel. Trying to print from any other program, the printer is not listed as an option. Going through control panel, try selecting it as default printer, following messge given :
Operation could not be completed (error 0x00000709). Double check the printer name and make sure the printer is connected to the network.
Printer connected via USB direct to my single laptop. Uninstalled and re installed, as per troubleshooting instuctions. Ran troubleshooting program and HP print and scan doctor. Only info given was that it was not default printer, when asked to fix the problem it states it cannot.
Had a previous HP printer scanner, all removed (it broke, hence the new one), never had a problem with the install, this new one is being a real pain, any help would be appreciated

Hello again mattcpx ,
I think what we are going to need to do is start right from scratch. Seeing that the only printer listed is generic printer icon from Windows 7(This icon does nothing for the printer you have installed), we are going to uninstall your printer and do a proper re install.
Lets start off by removing the usb cable from both the printer and from the computer and leave it disconnected until further notice.
The first link I have for you gives detailed instructions for Uninstalling the Printer Software.
Once the uninstall is complete, please reboot the computer so that the changes take affect.
When the computer is back on, disable any firewalls or anti virus protection that you may have running.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Do a power cycle on the printer with the use of the on/off button. This will do a semi power reset on the printer.
The next step that we are going to take is to download and save the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers to the desktop of the computer. This will create a new icon on the computer and make the download easy to find.
Double click on the new icon and follow the installation instructions. The installation will prompt you when to connect the usb cable so please do NOT connect it before hand.
Let me know how you make out.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

New macbook pro connects to HP psc printer but does not print

Hi,
I have just got the new macbook pro model A5102 and i have followed the instructions on the HP website to install my HP psc 1317 all- in-one printer. I am using a USB connection, and I have followed the instructions, turning on printer, connecting via usb, checking for software updates. The printer queue is automatically made, and i go to printer and scanners and it is there in the list. I then go to print and nothing appears in the queue. I disconnect the printer and it goes offline so the connection via usb is working, its just not printing. I have also restarted the laptop and I have deleted and re-installed printer several times. I don't know if I am missing something out, so can somebody please help. Ive been to the HP website as I assumed I needed to download a driver but it does not give me the option.
Thanks,
Meera

Hey ! I have the same problem with my HP PSC series, it finds my printer, I can print the stuff and my printer progress even says "Printing page ....", but just nothing comes out of my printer ...
My parents and sister all have an own laptop which is WIndows and they can all print with that USB cable.
I

Printer- custom report not printing

HI,
Apps 11.5.10.2
RDBMS 9i
Am able to get print from appliaction for stanadard reports.
If i give custom report.. its printing but content is not same as output..
OUTPUT is coming in one line..
%PDF-1.1
1 0 OBJ
<< 0
/Creator (Developer 2000)
etc
Thanks

HI,
Am getting output like follwing
Please run the test in (Note: 264118.1 - 11i : Pasta Pasta Printing Setup Test) to verify that PASTA is configured properly.------------- Test Result Summary -------------
Total Tests: 1
Success Count: 0
Error count: 1
Test Names Status
oracle.apps.izu.fnd.diag.FNDPastaDiag Succeeded with Warnings
----------- End Test Result Summary -----------
============= Test Result =============
Test Class Name: oracle.apps.izu.fnd.diag.FNDPastaDiag
Application Code: FND
Group Name: Setup
Status: Succeeded with Warnings
Time: 2010-07-06 11:57:07.0
Time Consumed: 8154
Test Version: 115.8
Tool Version: 115.131
Install Version: Base: none Upgrade: none
Mode: 1
Index: 1
Tested Class Name Tested Class Version
oracle.apps.izu.fnd.diag.FNDRequestIDLov 115.4
oracle.apps.jtf.regress.qatool.base.DBUtility 115.1
oracle.apps.jtf.regress.qatool.base.DiagBase 115.2
oracle.apps.jtf.regress.qatool.base.FileUtility 115.1
oracle.apps.jtf.regress.qatool.base.HRInfo 115.0
oracle.apps.jtf.regress.qatool.base.OSUtility 115.5
oracle.apps.jtf.regress.qatool.base.SessionHelper 115.0
oracle.apps.jtf.regress.qatool.fnd.FNDUtility 115.10
Input Names Input Values
Responsibility ID 50300
Request Id 320444
Diagnostic Test Executed By SYSADMIN
Dependent Class Names
Report:
Oracle Diagnostics Information Product Installation Status and Patchset Level Parameters
Generic Tests Language Information Pasta Driver Settings
Concurrent Node Environment Variables Pasta Viewer Settings to View Bi-Directional Reports Bi-Directional Specific Settings
Retrieving Log and Configuration Files for Support References
Database Information [Top]
Server = rofdbs5
Version = Oracle9i Enterprise Edition Release 9.2.0.6.0 - Production
Name/SID = STAGE
Language = AMERICAN
Character Set = US7ASCII
Application Information [Top]
Release = 11.5.10.2
Application = Projects (275) with status of INSTALLED
Responsibility = RI_Projects Superuser (50300)
MultiOrg Flag = Y
Operating Unit = RI Operating Unit (104)
Security Group = Standard
Oracle Diagnostics Information [Top]
Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed
Patch Oracle E-Business Suite 11i Diagnostic Tools, Nov 2008 - 8.11 (7530017) is installed
Metalink Document Id = 264118.1
Product Installation Status and Patchset Level [Top]
Application Short Name Id Installation Status Patch Level
Application Object Library FND 0 Installed 11i.FND.H
Applications DBA AD 50 Shared 11i.AD.I.6
System Administration SYSADMIN 1 Installed Not Available
XML Publisher XDO 603 Not Installed 11i.XDO.H
4 rows retrieved
Parameters [Top]
Username = SYSADMIN
Responsibility = RI_Projects Superuser (50300)
Request Id = 320444
Generic Tests [Top]
Node Information
Tiers = Admin, Web, Forms, Concurrent
Pasta Executable Version
Version = 3.0.4.0(patch
Oracle Reports Version
Detected version 6.0.8.28.0 is >= expected version 6.0.8.18
Language Information [Top]
Installed Languages
Language Code Installed Flag NLS Language
US Base AMERICAN
1 row retrieved
Database Character Set
Database character set = US7ASCII
Pasta Driver Settings [Top]
Printer Name = CD1230
Printer Style = PORTRAIT
WARNING - Driver PORTRAITHPLJ3-A4 is not defined for pasta printing
ACTION - For pasta printing please modify printer driver PORTRAITHPLJ3-A4 to have FNDPSTAX as program.
Reference: Oracle Applications System Administrator's Guide
Pasta PrintForms
The printforms feature is not used. To insert a company logo or background image in a concurrent report please refer to PASTA 3.0 Release Information
Pasta Configuration File
The pasta executable chooses the non default configuration file defined as a driver argument '-F' using the following rules (in the following order):
1. Configuration file associated to the specific printer
2. Configuration file for all the printers
Current settings
The PASTA variable is not set
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta_CD1230.cfg' does not exist
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' exists
Configuration file in use = /stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg
Concurrent Node Environment Variables [Top]
NLS_LANG Variables
Database = AMERICAN_AMERICA.US7ASCII
OS environment = AMERICAN_AMERICA.US7ASCII
Concurrent Request = AMERICAN_AMERICA.US7ASCII
Pasta Environment Variables
LANG =
PASTA =
IX_PRINTING =
IX_RENDERING =
APPLLCSP Environment Variable for Bitmap Report Printing
APPLLCSP =
Pasta Viewer Settings to View Bi-Directional Reports [Top]
Bi-Directional Mime Type
WARNING - The mime type 'apps/bidi' is missing
ACTION - Create a new mime type as mentioned in the PASTA Users Guide 3.0. See also PASTA 3.0 Release Information
Profile Options
Viewer: Application for Text (FS_MIME_TEXT) = null
Viewer: Text (EDITOR_CHAR) = Browser
Bi-Directional Specific Settings [Top]
The current database character set does not require bi-directional settings
Retrieving Log and Configuration Files for Support [Top]
Adding file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
This test cannot get the IX Library configuration file (ixlib.cfg) because environment variable IX_PRINTING is not set. For more information see note Oracle Reports 6i Setup Guide for Oracle Applications 11i
This test cannot collect the IX Display configuration file (ixlib.cfg) because environment variable IX_RENDERING is not set. See note Oracle Reports 6i Setup Guide for Oracle Applications 11i
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uiprint.txt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/Tk2Motif.rgb' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uifont.ali' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageappl/fnd/11.5.0/reports/HPP.prt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/log/STAGE_rofdbs5/l320444.req' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/out/STAGE_rofdbs5/o320444.out' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Please upload the generated output file (/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip) when creating the service request
References [Top]
Note 239196.1 PASTA 3.0 Release Information
Note 240864.1 Activating and Configuring IX Library
Note 189708.1 Oracle Reports 6i Setup Guide for Oracle Applications 11i
If you are experiencing any issues regarding this diagnostic test, please use Metalink to log an iTAR (Service Request) for product "Support Diagnostics Project" (ID=1332).
If you have any question related to support diagnostic tools (installation, execution, usage or availability), you can ask us using the Support Diagnostics Project forum on Metalink.
We would also appreciate your feedback regarding the usefulness of this test, however, there will be no replies to feedback emails.
Error Message: 0 errors and 2 warnings were found.
Fix Info: Please review the test summary for more information.
============ End Test Result ============

HP printer (I know) not printing red using OSX 10.8.4

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