HP printer is copying a black page with dark lines

If someone can help to determine why my HP is copying a black page. Recently the company upgraded to Windows 7, and I am not sure if that is what caused the problem with copying. Today I uninstalled and then reinstalled the printer using the CD. That did not fix the problem. I read through the suggested fixes, and that did not correct the problem. The toner cartridge is 50% full. The printer is pretty new ( 1 yr old ). I don't know what to do from here. Please send suggestions if you can help.

Hello kflanglo,
Welcome to the HP Support Forums!
I would like to see if I can help figure out what is causing the printer to print black pages, I have a few question to ask that will better allow me to assist / see if I can assist.
What model of printer do you have?
Is the issue happening when copy from the printer or when printing from the computer?
Since you have a Windows computer, try running the Print and Scan Dr, this will test the hardware and possibly offer new troubleshooting steps.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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themadtoker wrote:
do NOT listen to this expert.
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I registered just to respond to this
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If your problem is solved please click the "Accept as Solution" button ------------V
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