HP Printer Model No Officejet 6500 E709a

Dear Sir/Madam,
Recently I upgrades my windows to 8.1. Ever since i am facing problems in using my printer. I down loaded the driver soft ware but when i tried to install the same it says file not found. The down loaded file apperas in downloaded library. but it seams that the location/path of the file is not correct. Can you tell me the location or path  of the down loaded file where it can saved so that HP solution center can be installed. Asolet me know how  to create short cut on the desk top?
thanks.
 Pradeep Chaudhri

Hi Pradeep Chaudhri,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
If you hae any other security software be sure to disable it as well.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
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    I am not an employee of HP, I am a volunteer posting here on my own time.
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    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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    I am employed by HP

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    Please click "KUDOS Thumbs Up" if I have helped you and click "Accept as Solution" if your problem is solved.
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    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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    **MissTeriLynn**
    I work on behalf of HP

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    This question was solved.
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