HP Printer not appearing in Printer Setup Utility LIst

My HP Deskjet 6980 printer used to work fine when I first bought it. Then my laptop stopped bring able to connect to it. I contacted HP and they told me to remove the printer from the list and re-install the latest driver. I did that, and I also reset the printer setup utility preferences, but the printer never comes up. The printer does work. I printed out a few test pages from it while disconnected from the computer. How can I make the printer appear on the Setup utility list?

HP provides this troubleshooting tip.
From what I can determine the printer is an Ethernet printer. I assume you have it connected via an Ethernet cable either to your computer or a network router. You may need to add the printer as a TCP/IP printer using the IP Printer option in Printer Setup Utility. Consult the printer's manual for information on configuring the Ethernet settings. You probably should be able to configure the printer's Ethernet to use DHCP. Your Network preferences in System Preferences should also be configured to use DHCP.

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Printer Setup Utility lists no printers

Just upgraded to Panther. Printer setup utility shows no printers, but they're in Library folder. And utility can't/won't add them. What's the problem?

Welcome to the discussions.
When you Upgrade to any Operating System usually it will sometimes de activate a Printer you were using.
The reason is you have downloaded a brand new operating system.
When you do this you will often have to Trash what you have previously installed, plus going to your library and deleting everything that is related to your printer.
Restart your computer afterward.
Then you need to boot up in Panther and then put the Printer Disc in and make sure your Printer is plugged in and then Download your Printer from the Disc. After you do that it is a good idea to check your printers web site and make sure you have the latest updates for your printer and operating system.
When it downloads to your Desktop you must drag it to the Printer Folder and then double click the dowload to launch it.
Double clicking it on the desktop will not launch it in the proper folder.
Some printer upgrades will download to the printer utility folder and launch while others will not.
You don't tell what printer and how your hooked up so it;s hard to address your problem without all the detailed information.
The method I explain above I have used and works.
Cheers Don

Printer setup utility not recognizing printer

I have a G5 powermac with os 10.3.9. I have a HP 5000n printer with an ethernet connection over a LAN. The printer was working fine however It stopped working today. I tried reinstalling the HP drivers but the printer does not come up in the printer setup utility list. So I deleted all old references and tried again but still not showing. As I remenber this original setup was really easy but I can't get it to work now? Any help greatly appreciated

Printer troubleshooting checklist:
1. Check that the printer operates by doing a self-test print using the buttons on the printer itself.
2. Check that the cable is fine. Perhaps swap the cable if another is available.
3. Repair Permissions using Disk Utility, found in Application/Utilities.
4. With Printer Setup Utility closed
Locate the com.apple.print.PrintCenter.plist
found in ~/Library/Preferences and trash it.
5. Switch off, disconnect and unplug the cable of the printer.
Locate the com.apple.print.HP5000n.plist or similar name
found in ~/Library/Preferences and trash it.
Reconnect the printer, switch on.
Open Printer Setup Utility, select add printer.

Printer setup utility- driver not appearing in list

Hi - I have installed a Canon printer driver (latest version as I checked), restarted my new MacBook (with updated OSX) but the driver does not appear in the list when i try to set printer up. Printer is connected to USB. It is a Canon Pixus iP7500. Latest driver is 4.1.9 - I checked.
I think my question is - how do i get the driver to appear in the Utility's list?
Thanks.

For the Canon PIXMA drivers (or PIXUS in Japan), the Print Using menu is meant to automatically change to Canon IJ Printer when it detects the USB connected printer. If it doesn't change, you cannot manually browse to it like you can for other drivers.
Often the cause of the correct driver not being selected is that the software hasn't installed correctly. Following is some steps that I have used myself and offered to others that has resolved this problem.
1. Open Printer Setup Utility, click on Printer Setup Utility and select Reset Printing System.
2. Close the Printer Setup Utility.
3. Go to Library > Printers > Canon and delete the contents of the BJPrinters folder.
4. Go to Library > Receipts and delete the file Canon iPxxxx xxx.pkg
5. Empty the Trash
6. Restart the Mac
7. Install the latest version of the Canon driver (which you have).
8. Once the driver installation is complete, go to Applications > Utilities and open Disk Utility. Run the Repair Disk Permissions option.
9. Open Printer Setup Utility. If the printer is not already displayed, click Add.
10. Select the Default Browser view and select the Canon printer connected via the USB port. The Print Using menu should automatically change to Canon IJ Printer.
11. Click Add to add the printer.
If the Canon IJ Printer doesn't appear automatically then please reply.

Printer driver for lexmark x6570 does not appear in printer setup utility

Hi
I have just bought a lexmark x6570 wireless printer and have installed the driver on my powerbook, set up the printer (using a usb lead as instructed) but am unable to print anything as the printer driver does not appear in the printer setup utility. I have even tried to move the folder that was created on the desktop to the printer folder in the library folder but still no joy.
Someone help me please!

@YDNA1958
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

C6180 does not appear in my list of printers in Printer setup utility (mac OS X 10.4.11)

My C6180 was printing slowly so I followed the steps in the forum (unplugging, holding down the buttons, etc. ... Shut down, restart, etc.) Now it doesn't appear in my list of available printers when I try to set up again in the Printer Setup Utility. My software is updated. How to I get it in the list. I've been around in circles and I may have messed up some settings in trying to solve this. I have to print stuff for work. Freaking out a little. Help.

Hello,
Thanks for the post. Murphy's Law, as soon as you really need to print something for work, this happens!! I've pasted a link below that should help you resolve this one. I hope this helps..........GOOD LUCK!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00653122&tmp_task=solveCategory&cc=us&dlc=en&la...
Just in case, below is a link for the drivers should you need to download. There is a Universal Driver that supports MAC OS 10.3/10.4 if you need a quick and dirty......
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=11534...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Printer Setup Utility not working and autostopping jobs for an HP

I have both an Epson Stylus R200 and an HP Photosmart 2570 series all-in-one. the epson prints fine, but the HP doesn't at all. it keeps stopping the jobs i send to the HP. The HP is also a scanner and i can do scans so i know its not a problem with the physical USB connection.
To attempt to fix this problem, i try to open the Printer Setup Utility. I've tried to open the utility 3 seperate ways. 1) from the menu item "utility" in th e HP printer dock item
2) from "Utilities/PRinter Setup Utility
3) from System Preferences "Printing/Faxing>setup printers"
still the utility appears to be running on my dock, and the menus on the top appear (Edit View Printers Windows Help) simply won't drop down and let me use the Utility.
is my Printer Setup Utility COrrupted? if so, where can i find a replacement download without reinstalling Panther?
i searched the apple downloads to no avail.
restarting now.
any help is appreciated. thanks
G3 minitower 370 MHz Mac OS X (10.3.9) [email protected]

thanks for your repsonse greg, however this is not resolved.
ok, i know ive got the 10.3.9 update installed successfully. in fact, i decided to reinstall OS X completely and update from there. this took much time. i backed up all system files manually and erase and installed OS X. i am having multiple problems still as a result, such as dreamweaver m not booting, but that goes beyond the scope of this help thread.
but, i can finally open the Printer Setup Utility. i did not find my old R200 drivers so I reinstalled the R200 driver. I also ran the HP all-in-one software. now, whats left to do is add these two printers in the utility.
When i select from the add printer dialogue, "EPSON USB" it find the R200 driver, then i try to select "add" and it gives me this error: "An error occurred while trying to add the selected printers successful-ok-conflicting-attributes"
when attempting to add the HP all in one to the utility, it won't even find the HP driver. Before i re-installed the HP all-in-one software, it had found it but gave me the exact same error as above. also in the add new printer dialogue the menu item that should say "USB" is just blank, and when i select what should say "usb" anyway, it.
i deleted two files in the Library/Preferences/ folder that started with com.apple.print they appeared to be default configuration files. after rebooting the utility, the same problem persists.
any other suggestions? now i can't print at ALL.
G3 minitower 370 MHz Mac OS X (10.3.9)

Printer Setup Utility Add Button NOT working

Whenever I press the ADD button in the printer setup utility, nothing happens. The butten darkens as I press it but, no dialog box appears to add a new printer. The system console shows the following:
2006-06-20 15:32:47.850 Printer Setup Utility[531] * -[FireWireBrowser startBrowsing]: selector not recognized [self = 0x594b0d0]
Any ideas?
Thanks in advance.

Try downloading Pacifist http://www.macupdate.com/info.php/id/6812 and put in your Tiger Install DVD. Then click "Open Apple Install Packages" (which will only work if you put in the install DVD). Then search the folders for Printer Setup Utility and click Install. I believe it is in one of the top folders. You may have to go a little deep, but it isn't too hard to find. Good luck!
PowerBook G4 Mac OS X (10.4.7) Latest version (Double-Layer)

HP Laserjet 6p is not recognized in Printer Setup Utility

I bought recently used HP Laserjet 6p printer and connected my PB to it's Apple Talk port via AsanteTalk Box. After I installed the HP 6p printer driver (downloaded from the HP site) I've tried several times to find the printer in the Printer Setup Utility but it doesn't appear on it! I've even downloaded a printer driver for MacOS 9 and tried to print in Classic environment but can't find any HP printer in the Chooser. Is there any solution for this problem?
I'll be very thankful for any suggestions.

Apple included the Gimp-Print driver "HP Laserjet 6 Series" for that printer. Does that show up?

Printer Setup Utility will not allow new driver to be added

I just bought a Canon Pixma MP960, installed the drivers and then downloaded the driver from their website. When I go to add a new driver in Printer Setup Utility--i highlight the MP960 connected thru USB, but the 'add' feature is not lit up. When i have it search for new drivers, it detects a new driver, but when I hit 'add'--Printer Setup Utility "unexpectedly quits" every time. The only drivers in there are beta thingies that do not work w/ my printer.
The Canon tech guy says that there is a problem with my Printer Setup Utility--but i can't seem to find a solution online. I don't know much about macs, but can I update the Printer Utility program or something? help!

Part of the problem might be if you actually have more than one version of the driver for the printer installed on the computer. Check the drivers at Mac OS X disk/Library/Printers/Canon/ and make sure there is only one plugin for the printer. If you have more than one, trash both and download and install only the driver from Canon that is compatible for Mac OS X 10.4.x. After you install the driver, run Repair Disk Permissions using Disk Utility. If you have only one correct printer driver plugin installed, it should work.

HP 1610 All-in-one drivers not seen by Printer Setup Utility

Just got this new for christmas. I downloaded the latest software and installed it. It was "successful". Everything with the software and the printer seems to be OK. When I go to add the printer to Printer Setup Utility I see the printer icon with a ? overlayed on the list followed by the printer name, followed by "no drivers installed". The "add" button is grayed out so that the printer can't be added. I can scan with the software I installed, and everything else seems to work except printing. Looks like to me that the problem lies with the PSU. I spent about an hour and a half on the phone with a very helpful HP Tech., but no-go. I repaired permissions, but that didn't help. The unit is seen by the System Profiler. PSU is v.3.0. I am using "Panther" 10.3.5. Sure would like some suggestions... Thanks!

I did as you suggested but it did not fix the problem. The software seems to be working but the HP device 4620 printer etc will still not connect to the router/network. I am still getting the message wrong password when the correct password is used
Cheetah12 wrote:
Thank you for this information. Let's try some more steps:
I would like you to restore the defaults on your printer:
1) Press the Wrench on your printer
2) Press the Tools menu
3) Press Restore Defaults and click yes
Once this is complete, I would like you to remove the Officejet 4620 software (If there is any on this computer). Please follow this HP document on Uninstalling the Printer Software. Remove the USB cable out of the computer, if it's already connected. Next, let's clean out your Temp folder on your computer:
1) On the keyboard, hit the Windows key and "R" key together, then type %temp% and click enter.
2) Press Ctrl and A together (This will highlight everything)
3) Right click with your mouse and select delete
Now, perform a clean boot on your computer by following this Microsoft document here. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Try installing the software from the HP website here. Choose your correct operating system; Either 32 or 64 bit. Do not connect the USB cord into the computer until prompted.
Please post your results again!

Lexmark x4650 Not Added to Printer Setup Utility

I'm trying to set up a Lexmark x4650 as a shared printer on a wireless network. I got one computer set up and it works perfectly. I've tried setting up the second computer, a MBP, and after getting through the whole setup process it says that the printer was not added to the printer setup utility and to launch it and add it manually.
I'm sick of trying to set it up manually. Does anyone know why the setup app might not be working?

Wish I could help. The same model Lexmark is acting strange with me too. I have it wirelessly installed no problem on a windows PC and my wife's MacBook Pro but my plain ol' MacBook 13'' can't find the printer. I have to either plug it in USB or use it shared from the Pro.
Furthermore I have trouble reading the instillation cd. It makes horrible lawn mower pull cord like noises in the drive and only works after ejecting many times. Every other cd seems fine though and neither of the other two computers had trouble with it.
Like you no dice manually either.

Printer Setup Utility - Add Printer not working

I am visiting my grandparents over the holidays and brought my computer along but no printers. G-pa tells me I can use his HP Photosmart 325 (which has never been used). However, I must download the driver/software online b/c he can't find the CD. So, I go to HP and download all the necessary files. Once all is installed, I connect the printer and go to the printer setup utility to add the printer, like I have done a million times before. There in the printer list I choose the ADD icon and it brings me to the printer browser menu. There it is listed, Photosmart 320 Series connection type USB, yeah I think.... BUT NO, I click on the printer and the ADD button is dimmed, and will not allow me to click it. Soooo I see on the bottom there is Name, Location, and Print Using section. I try Print Using, and select HP, but once selected there is NO HP model that remotely matches my printer!
What in the world is going on?

This is the exact same thing that is happening to me. I have an older Canon card printer (CP-200), and a recent Epson inkjet (Stylus Photo R280), both of which I cannot set up properly. In both cases, I get to the Add screen, and the default browser finds my printer, but I can only add after I choose a driver. Even after repeatedly installing/uninstalling the drivers from Canon and Epson, I cannot find my printer models in the drop down list of printer drivers. There are some Gimp-print drivers there, but not for my exact model, and since I have installed the vendor's own driver already, why can't I use it? This is so frustrating! Please help!

Printer setup utility not allowing re-adding printer to list

I've bought a Brother MFC (Model 210 C), and haven't been able to finish the installation because my operating system's Printer Setup Utility is not showing the new printer...in fact no dialog box shows up at all when I tell it I want to "add" a printer. I'm using a USB cable. A further discovery: when I try reconnecting my old printer, it shows that one listed, but if I then hit "delete" and ask it to find it again, it doesn't show anything or go anywhere. Is the problem possibly that I had the USB cable connected too early in the Brother installation? (I did, unfortunately). What do I do to get the multi-function center recognized?

Cornelius,
I've tried all that, reinstalled and re setup. Plus I ran a patch from Brother for this problem: when the Printer dialog doesn't run. I even went to the manufacturer, and the Brother tech said it had to be my operating system.
Uh-oh. I just went back on a whim and discovered the patch was for OS 10.4! That can't be good… I'm on 10.3.9. That probably explains the problem. I didn't mention the patch to the Brother tech, as I recall.
Guess I should go back to Brother. Thanks very much for your help!!

Printer setup utility not utilities folder OSX 10.7.5

Printer setup utility not in utilities folder. OSX 10.7.5 upgraded from 10.5.2. I do not have a 10.7.5 upgrade disc. How do I find or reinstall print setup Utility? Can I recover printer set utility using Time Machine? Thank you.

The Printer Setup Utility is part of the Print and Scan preference pane in System Preferences. When you open Print and Scan and select to add a printer by clicking the plus button, this opens the printer setup utility - although you don't see it named as such. The display just simply shows an Add Printer window with connection options of Default, Fax, IP and Windows.
I would guess that you are referring to some old documentation that is telling you to open Printer Setup Utility to add the printer. So this document just needs to be updated for newer versions of OS X.

HP Printer not appearing in Printer Setup Utility LIst

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