HP Printer Support Videos for Common Printer Problems

The HP Support Forum shows many questions about print quality issues, paper jams, carriage jams, paper pick-up issues, and test page questions. The videos in the linked playlists below were created to show the steps to fix common printing problems for your HP printer. Each playlist contains multiple videos that pertain to the topic. Be sure to choose the video that applies to your topic and model number if applicable. The printer models are included in the title of the videos. Fixing Print Quality IssuesFixing Paper JamsFixing Carriage JamsFixing Paper Pick-Up IssuesPrinting a Test Page If you have further questions, please visit our YouTube Channel, HP Printer Support. The creators of these videos are the subject matter experts. I am just sharing the videos to help solve common printing problems.

What does "hard error" mean? How can I fix it. My HP 4500 Officejet wireless printer is not printing when it says "printing" and further inquiry tells me there is a "hard error". I have tried the usual plug and unplug.

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Build to Flash - won't support video for menu backgrounds?

I spent hours on a project that includes After Effects motion menu components included as a video background with a loop point. What looks great in preview and on DVD apparently falls a part in Flash. Flash doesn't show the video background in the main menu. Also - it sure would be nice if Encore included a "preload" progress bar for progressive downloads.
Anyone an expert with using Encore to build to Flash? Are there any other do's and don't I should know about?

Thanks for your response...
I can wait. After all, it was by waiting for the release of the 10h version after the 10e version sabotaged my flash installation, that I was eventually able to at least get Firefox up and running flash again...
It's just frustrating to think that the folks at Adobe can't come up with a better product testing cycle so they are unleashing these problems on end users systems...
I recognize that there may be some sort of issue with my particular system registry. If so, I wish I knew what it was...but flash releases are the only installations I ever have any difficulty with...All of the other software I run updates without failing....sad to say...
Perhaps I will try running a home edition version of secedit (See here)http://support.microsoft.com/kb/313222 instead of the clean or repair install...I'll let you know what I decide and how it works out...
Anyway, thanks for the input..

HELP!!! manually managaing music/video for IPOD classic PROBLEM

i set my ipod to manually manage music/video because i want to save space on my computer, etc.
so i made that my setting and i applied it and everything.
so i unchecked everything in my library. and when i add a song to my library, i check it, so it will be added to my ipod when i synch.
but when i synch, that particular song that i checked is not added to my ipod.
what is the problem with this?
any help is much appreciated!
thanks

I think you are confusing the two meaning of manual management.
When they asked and you said you would manually manage it, you told itunes not to copy things to your device because you planned to do it manually with the computers file browser.
If that is not what you want, and what it sounds like, you should allow itunes to manage the device, and then the check box thing you are trying to do should work for you.

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

HP 8500 printer will not print fast on firefox, but does on Safari. HP support says it is a problem with firefox. Can you help me out?

Question
HP 8500 printer will not print fast on firefox, but does on Safari. HP support says it is a problem with firefox. Can you help me out? edit

Thank you for posting your list of installed Extensions. One of them might be intercepting the menu command. Since you have the Add-on Compatibility Reporter, it's possible that an older add-on that doesn't actually work well with Firefox 5 could be to blame. Could you try disabling the "HP Smart Web Printing" extension and see whether that makes any difference?
Also, you can simulate a print button on a web site by pasting this to the location bar and pressing Enter. You also can save it as a bookmark for easier access (when scripts are saved as bookmarks, we call them bookmarklets). Hopefully you won't need it for long.
<br>javascript:void(window.print());

Possible Fix for Printing Problems in Leopard

I got this information from Mac OS X Leopard Edition book by David Pogue. Here's his possible fix for printing problems in Leopard...Open web browser and enter this address http://127.0.0.1:631. You'll find youself at a secret "front end" for CUPS (Common UNIX Printer System), the underlying printing technology for Mac OS X 10.5. This trick lets your Mac communicate with a huge array of older printers that dopn't yet have Mac OS X drivers. Using this administration screen, you can print a test page, stop your printer in its tracks, manage your networked printers and print jobs, and more–a very slick trick. Haven't tried it yet...anyone who does let me know how it worked!

If you literally "checked" them, meaning the checkboxes, that only affects their visibility. To remove them, select one and then click on the "minus" part of the "plus minus" at lower left.
Doug

Printing problem linked to EXIF time data for JPEG images.

For some years I have been using Photoshop Elements 8.0 with no problems of any kind. My computer runs on XP Professional with a system comfortably in excess of the minimum requirements to run Elements 8.0. I load my images into Elements from a card reader which is the same one since I got this version of Elements. I shoot mostly in JPEG with a Nikon D300. I print to one of 2 Epson printers, an SX100 and a PX700W. I don't use the wireless feature of the PX700W, connecting it via USB.
About a year ago I suddenly began to experience printing problems. If I tried to print an image Elements crashed just at the point where printing would begin. By trial & error I discovered that if I adjusted the time in the EXIF data of the image in Elements, whether by advancing or retarding it by hours or days and then adjusted it back to the original time I had no problems printing that image thereafter.
I also discoveredc that where I had shot in RAW I could print direct from the RAW image in Elements or from the JPEG I saved from an edited in RAW and had no problems.
I saw the forum discussions about the issues about the date/time in EXIF having been changed following the import into Elements. For those images I still had on my memory cards I checked the EXIF data in Elements and compared it what was on the image on the card. They were the same. I also checked the time zone and time settings of the camera and they were correct.
I backed up my catalog, re-formatted the computer to bring it back to its ex-factoy status, re-installed Elements and restored my catalog. I imported new images, tried to print them and the problem was still there.
Before I might upgrade to Photoshop Elements 10 I'm hoping someone else may tell me they have had the same problem and, hopefully, be able to tell me how they fixed it. I know the workaround will bypass the problem but it really annoys me that it suddenly appeared and I seem to be stuck with it. I'm also concerned that, given I totally re-formatted my computer but the problem is still with me, that the problem may be imbedded in my catalog and simply gets backed up to,\and restored from, my backup.
I'd be grateful for any ideas.

Hi Miceal,
Though I'm not sure, but see if Catalog repair and optimize helps resolve the issue.
For doing this, click File >> Catalog and selec your catalog and then click "repair' button.
Tick the checkbox for rebuilding indices in the repair workflow.
Now perform the optimize operation on the catalog similarly.
Let me know if that helps.
Thanks
andaleeb

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR

Just upgraded to snow leopard, downloader apple support drivers for canon mp620. Why won't a printer list display in add printer window?

Just upgraded to snow leopard, downloader apple support drivers for canon mp620. Why won't a printer list display in add printer window?

Assuming the MP620 is connected to your wireless network, then there are two components to this device - the printer and the scanner. The printer uses Canon proprietary software while the scanner is supported by Apple's Bonjour service. So in many cases, you will at least see the scanner, shown as Bonjour Scanner in the Kind column, while the printer can take longer to appear and is shown as canonijnetwork in the Kind column. If you cannot see either then you have a network issue. Try turning off the MP620 for a minute and then turning back on. Then see if the scanner / printer component appears in the Add Printer window. If you still don't see either, then confirm the MP and the Mac are using the same network. If you know the MP's IP address you can use Network Utility to Ping the address. You can also enable Bonjour Bookmarks in Safari preferences and when selected, the MP620 should appear.

What is support pack for NW04 for print functionality

what is support pack for NW04 for print functionality????

Hi Kavita,
printing is no fun with web dynpro, as the web-centric solution to useJavaScript is not supported in WebDynpro.
I've spend lots of time with this issue and my experience is that if you want to get a proper printout you will have to rebuild the page (e.g. with XML) and render a printable version (e.g. with XSLT). Every other solution might work but will look crappy.
regards,
Christian

Printer connectivity failed; reconnected HP C4600, but computer commands to printer (for both print and scan) don't work. Any ideas other than "it's a printer problem"?

HP C4600 printer connectivity suddenly failed; attempted re-connect, message tells me reconnection succeeded, but computer commands to printer - both scan and print - do not function. Any ideas, other than "It's a printer problem"?

Have you the latest drivers?

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

HP Photosmart C410a All-in-One: Duplex Printing Problem

I just purchased an HP Photosmart Premium Fax C410a ePrinter. My operating system is Windows 7.
All went well until I tried duplex printing of a document. It printed alright, but extra margin space (a good 1/2 inch) was inserted like a border at the top and bottom (but not the sides) of both front and back of each page. This squeezing of the text causes the font size to be reduced and leaves undesirable white space. This happens with both manual and automatic duplex printing.
I spent hours chatting and talking with HP support technicians while they tried many things to solve the problem, all to no avail. They suggested I return the printer and get another one, which I did, but the second one has the same problem.
Has anybody out there run into this problem with the C410? I would appreciate any help I could get, including from someone at HP. I strongly suspect this is a defect in the software.

One of the common issues with automatic duplexing, is the requirement of increased margins due to the way that the process works. It is not a defect, it is simply the way that the process needs to ensure print quality when auto duplexing. In contrast, manual duplexing does not have the same needs, as it draws directly from the tray. From testing of other brands, I can say that I have seen the margin issue occur with other manufacturers as well. Seems to be a necessary evil when auto duplexing.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Duplex Printing Problem - Word 2007, Vista and HP Officejet Pro L7780

I'm having trouble with duplex printing on my new HP Officejet Pro L7780, from Word 2007, running on a brand new Vista system. I've also had this same problem (repeatable) with two other computers, running XP Professional/Word 2003, XP Home/Word 2003. All of the service packs have been installed for the operating system, word, and printer.
If you print a landscape document, using the auto duplex setting for the HP printer, the margins will print out offset by .25 inches, on the left and rigt margins. So if your margin is 1 inches on right and left, the margins will print to .75 on one side and 1.25 on the other. This would be annoying, except that I'm trying to print brochures and books, which requires that the pages print out exactly as set up... "close enough" isn't working for me
The way I have replicated this problem is as follows: set up a document in landscape format, using the default margins. Insert an image on page one, size it so it takes the full margin area. On the second page, fill it up with text. Print the document, selecting the printer properties and setting Print on Both Sides=Automatic. The easiest way see the problem is by holding the document up to the light. The front and back margins should match and they don't.
Any help you can provide would be very much appreciated.
Diana

Diana,
This problem is perhaps much larger than you might have imagined. We have tried to work with Hewlett Packard for over two years on the duplex printing problems. In the process, we have expended over 100 hours of effort in troubleshooting the problem which has included updating software, reinstalling software, developing test documents, escalating issues, submitting technical findings, and in purchasing replacements. Unfortunately, our efforts to interact with Hewlett Packard excalated support have resulted in an aire of apathy, disinterest, incompetence, frustration, redundancy, occasional discourtesy, and an outright lack of professional decorum - something inconceivable of a large, reputable company.
We have identified several problems with duplex printing. The duplex printing problems include irregular margin increases (.25 to .50 inch), margin shifts, cut-off text, compressed text, and compressed graphics. Please note that most of these problems are only evident when printing documents from computer applications to the printer. If the user simply uses the front printer panel to copy in duplex mode, these problems are not always evident. This suggests that the printer mechanics are capable of properly duplexing and that the problem lies in the drivers.
The problem is evident on the HP OfficeJet Pro L7780, Photosmart L7180, Photosmart C6150, Photosmart 3310, and likely on many, many other HP models. The problem is evident on many computers (HP, IBM, Toshiba, and Dell), is evident in multiple applicatons (Word, Wordperfect, Excel, Peachtree, Notepad, and many more), and is evident on multiple operating systems (Windows XP Home, Windows XP Professional, Windows XP Media Center Edition, and Microsoft Vista).
We consider ourselves to be extremely polite, patient individuals, but have nearly been driven to outrage by the indignant disregard offered us by HP's escalation support department; a department which should represent the cream-of-the-crop in both service and technical expertise. Given the ease with which the problem can be duplicated, we expected an extremely quick resolution by HP who, to our knowledge, has never even made the effort to duplicate the problem in-house on our behalf.
Ironically, HP highly advertises their J.D. Powers rated technical support, yet it appears that they actually have extremely poor published consumer rankings in some of today's mainstream computer magazines. HP technical support makes no apologies for the fact the user cannot use a major feature of their printers, offers no indication that the problem is even being addressed, and off-loads the responsibility by suggesting that we contact Microsoft (who is to blame for this issue).
Thank you, Diane, for your message. We had a hard time imagining that we were the only one experiencing this problem, especially when HP promotes such a representation. Which also begs the question why HP plays like the problem does not even exist? I also fail to understand why HP technical support shows so little interest in a problem that is easily duplicated and adversely affects a major feature of the printer which is commonly used by individuals purchasing equipment for its duplex capabilities.
This is sad because we have been a loyal customer of HP for over twenty-five years. There was a time when we would have happily endorsed HP's steller products and steller support (provided you could get a problem escalated). Now, however, they all-too-often appear to offer equipment that fails to support advertised features which is backed up by sub-standard support and extremely expensive ink. This is an especially sad commentary for users who are buying HP's upper-end printers and computers.
We desire to know if there are others out there experiencing similar problems? If you have experienced these problems or would like samples of the problems we have duplicated, please respond. I think the more information we gather, the better our chance of a successful resolution to a serious problem.
Thanks Everyone!

HP C7280 all-in-one duplex printing problem - Long and short sided binding!

I use a HP 7280 all-in-one printer and have the duplexer attached. Up to installing snow leopard I have been able to print two sided documents from ipages no problems. But now every time I try to print a two sided document in flips the second side vertically (basically meaning it is binding is always long edge). When I change the setting from long edge binding to short side it makes no difference at all!!! I know this used to work, but it appears snow leopard changed that!! Any suggestion to fix the problem, thanks

One of the common issues with automatic duplexing, is the requirement of increased margins due to the way that the process works. It is not a defect, it is simply the way that the process needs to ensure print quality when auto duplexing. In contrast, manual duplexing does not have the same needs, as it draws directly from the tray. From testing of other brands, I can say that I have seen the margin issue occur with other manufacturers as well. Seems to be a necessary evil when auto duplexing.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Printer Support Videos for Common Printer Problems

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