HP Printing problems due to print spooler error v28
Recently printer stopped printing. Print jobs show up in the print spooler & after about 1 minute, error code 28 comes up. I have to clear queue. Next print job does same thing. I know my printer is Ok since I can print jobs from other Pc running win xp. I ran many HP on line tools to fix problem but to date no fix. Even reloaded drivers.Thanks, Mr_BobMy Pc is a Dell 570 win 7 pc
Hi , I see by your post that you are getting a "Print Spooler v28" error. I would like to help you. Looking at the title, it looks like you have the USB connected to the router. This can cause intermittent issues and it may or may not work. Connect the printer directly to a wall outlet and connect the USB cable to the computer. (not a docking station or hub, router) The USB cable shouldn't be longer then 6 feet. Clear the Spool folder and restart the Print Spooler, to see if that will help.How to Clear Current Print Queue In Windows Vista & Windows 7. If the issue persists, download and run the Print and Scan Doctor, it will diagnose the issue and might automatically resolve it. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.
Similar Messages
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Print spooler error 0x800706b9
I have a Microsoft Windows 8.1 and an HP Desktop 2512. My computer no longer recognizes my printer. I keep receiveing a print spooler error 0x800706b9 I have tried the net start spooler command but that has been unsuccessful. What next? Please help!
Hey , Welcome to the HP Support Forums!
I understand that you are no longer able to print from your Windows 8.1 computer to your HP Deskjet 2512 All-in-One Printer as your computer is reporting a 'Print Spooler Error: 0x800706b9'. I would like to assist you today with resolving this Print Spooler error. Now, just so you are aware, the Print Spooler is a feature of your Operating System. It is built into your Windows computer. Essentially, it is the print system built into your computer. Printers rely on the Print Spooler to be functioning in order to print. The Spooler is not specific to HP. Therefore, I will be able to offer you some standard computer troubleshooting steps. However, should the issue persist you may need to speak with Microsoft Support or the manufacturer of your computer to resolve this Operating System issue. With that being said, can I please have you follow the steps below to resolve this issue. Step 1: Check Print Spooler: Open your Start screen by selecting the Windows button on the bottom left hand side of your computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl buttonIn the Start screen type RunClick on Run to launch the Run dialogue boxIn the Run box type services.msc and select OKWhen the Services window opens scroll down until you see Print SpoolerClick on Print Spooler once just to highlight itIf you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.Minimize this window as we will need to come back here Step 2: Check Spooler Folder: Reopen your Start screenType Computer. Click on Computer (or This PC) when it populates as a resultIn the Computer window select your C DriveClick on WindowsClick System32Click SpoolClick PRINTERS. You may get a permissions warning, just Continue past this.The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.Close the PRINTERS folder Step 3: Start Spooler and Check Dependencies: 1. Reopen the Services window we previously minimized 2. Click on Print Spooler again to highlight it 3. Click on Start in the top left corner 4. If you get an error message please take note of it 5. If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left 6. Next, double left click on Print Spooler. A Print Spooler Properties window will now open. Click on the Log On tab at the top. Can you please make sure this is set to Local System Account and make sure the box is checked to 'Allow Service to Interact with Desktop'. 7. Next, click on the 'Dependencies' tab. Please check what Dependencies are listed. I will need to know this should the issue persist once you complete the steps I'm providing in this post. 8. Click Apply and OK for any changes you may have made under the Log On tab. Close the Services window. Once the Print Spooler Service has started successfully you should be able to access your HP Deskjet under the Devices and Printers folder on your Windows 8.1 computer. You should also be able to print. Can I please have you test printing at this point to confirm that the Print Spooler error has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Best of luck! -
Printer spooler error when attempting to install Acrobat Pro (also Reader)
I tried to install the trial version of Acrobat Pro today. Installation would not complete due to an inability to stop the print spooler.
After this failure to install, I was no longer able to access my printer via the previously installed Acrobat Reader. I uninstalled Reader and attempted to reinstall it, only to discover the same print spooler problem. Neither program will now install.
I am running the latest version of Windows 8. Can anybody help?Back with more information.
After rebooting I successfully installed Acrobat Reader XI and established that it could contact the printer.
I then tried to install the trial version of Acrobat Pro XI. The procedure was slightly different this time, as this time it went via Adobe Creative Cloud, but the installation failed.
The error report follows:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 2753.The File 'Aiod.dll' is not marked for installation.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 2753.The File 'Aiod.dll' is not marked for installation.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603 -
I have a C5250 I've been using the past few years, today I tried to print something (fails with all programs) and I got the error message "Operation could not be completed. The printer spooler service is not running". When I look at my printers from the control panel I see none..? I tried to reload my driver and it says a later version of that driver is already installed. What's the problem, and the fix? Thanks for any help you can provide
Back with more information.
After rebooting I successfully installed Acrobat Reader XI and established that it could contact the printer.
I then tried to install the trial version of Acrobat Pro XI. The procedure was slightly different this time, as this time it went via Adobe Creative Cloud, but the installation failed.
The error report follows:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 2753.The File 'Aiod.dll' is not marked for installation.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 2753.The File 'Aiod.dll' is not marked for installation.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603 -
I need help with a print spooler error message
Out of the blue I lost my printer connection. When I look at my printer menu there is no printer listed. When I try to add or install a printer, I get some odd message about a printer spooler is not running. Restart the machine. I've tried unhooking the printer, rebooting, unhooking from the power source. I even went into some area as an administrator and found the print spool task and when I clicked on the start button there was no action.
This is a MS Windows issue. Try this:
Right click on My Computer
Select Manage
Double click on Services and Application
Double click on Services
Scroll down to Print Spooler and double click on it
Click on Dependencies tab
Check what dependencies the print spooler has, if any you may need to click on + on those dependencies to more dependencies
Go back to the Services list
On each of the spooler dependencies, double click on it
Make sure it is set to Automatic in the Startup Type drop down menu
Now click on Start to start the service
Click OK
Now try and print. -
Good day!
How can i re-install my printer Canon MP287. Im using an HP Pavillion 20. All printers that were installed were deleted.
When i re-installed my printer it says that processing can not be continued because the Windows print spooler has been stopped. Start the print spooler service and try again. How can i start the print spooler.
I hope you can help me.
Thank you.
TaxcesHi taxces,
Welcome to the HP Forums!
To get further assistance I would recommend to contact Cannon Support at this link. Canon Forum.
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Hi All,
While prinitng the Print goes to LP01 Printer.
If I give my printer LOCL in Own-Data I am able to get the print in LOCl.
If I do not give any default printer or own printer the print goes to LP01.
How do I identify where this default setting of LP01 is made.Hello,
If I do not give any default printer or own printer the print goes to LP01.
- While printing, you should be getting "Print Screen List" where you need to provide output device. It does not allow you to move forward without giving output device. How you were able to get the print at LP01 without providing output device in print screen popup?
Thanks,
Siva Kumar -
howdy all,
could you please help me to resovle the very much odd issue of IE11 on Win7sp1x64 as below.
Note: my original post @ MS support is here [oops, sorry, I'm not allowed to paste a normal link here] "http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/print-spooler-error-id-808-internet-explorer-11-on/f52ff25c-4702-4ce3-827e-e1e9a5d324cf"
and now it's a repost due to advice of MS MVP PA Bear.
SUMMARY:
my 1st post there:
howdy all pros around,
i'd much appreciate any pro advice concerning the absolutely odd printer spooler issue as below.
sorry to post this again when there are a lot of look same cases available posted and discussed but now i shall insist that this is niether a printer driver nor a ms win7 spooler itself issue but the one of solely Internet Explorer 11
[11.0.9600.17041] installed onto fully updated Win7sp1x64(!) when i have 3 win7sp1 machines around and this issue doesn't occur on single 32-bit win7 pc!
the funniest point is that the issue doesn't prevent both win7sp1x64 computers to print normally!
also this never occurs while printing any docs or even web pages from Google Chrome.
but it always appears in win7 admin logs twice(!) while printing any web page from IE11! although there is no problem if you print web page from IE11 to PDF file...
this never happened with IE8 before its update thru MS Update to IE11 a couple of days ago.
error in short:
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL, error code 0xc1. See the event user data for context information.
error in details:
Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 2014-Jun-01 8:19:51 PM
Event ID: 808
Task Category: Initializing
Level: Error
Keywords: Print Spooler
User: .......
Computer: ...... PC
Description:
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL, error code 0xc1. See the event user data for context information.
Event Xml:
< Event xmlns=
<System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>808</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>36</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000020000</Keywords>
<TimeCreated SystemTime="2014-06-01T11:19:51.957120800Z" />
<EventRecordID>343</EventRecordID>
<Correlation />
<Execution ProcessID="10148" ThreadID="2188" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>...pc name...</Computer>
<Security UserID="S-1-5-21-2467594599-1786318240-3752314299-1000" />
</System>
<UserData>
<LoadPluginFailed xmlns:auto-ns3="..." xmlns="http ...">
<PluginDllName>C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL</PluginDllName>
<ErrorCode>0xc1</ErrorCode>
<Context>112</Context>
</LoadPluginFailed>
</UserData>
< /Event>
you shall be assured that i've carefully looked thru many threads regarding the similar issues, and i'd much appreciate any non-common advice, when all common ways like uninstall/install printer etc don't work for sure.
thanks much
p.s. my printer model is hp deskjet 970cse - connected to a router thru usb and installed on all 3 win7sp1 machines as a local printer via the created standard tcp/ip port.
p.p.s. btw here are results of tool filever.exe as kindly provided long ago by Alan Morris of MS [oops, sorry, I'm not allowed to paste a normal link here] "http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-hp-printer-problems/6833a54c-6974-4fe9-b74c-93ed879781b0?page=2"
from one of my win7sp1x64 machines:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\...>filever c:\windows\system32\spool\drivers\x64\3\*.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 55,432 09-23-2012 adobepdf.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 26,768 09-23-2012 adobepdfui.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 39,048 09-23-2012 adregp.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 1,294,472 09-23-2012 aduigp.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 623,104 11-21-2010 fxsapi.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 380,416 11-21-2010 fxsdrv.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 6,566,400 11-21-2010 fxsres.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 434,688 11-21-2010 fxstiff.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 160,256 11-21-2010 fxsui.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 156,672 11-21-2010 fxswzrd.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 522,240 06-22-2009 hpf900al.dll
--a-- W32x64 DLL ENU 0.20.6.0 shp 1,692,672 05-07-2008 hpfimg50.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 79,872 05-07-2008 hpfud50.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 134,144 06-22-2009 hpfui50.dll
--a-- W32x64 DRV ENU 0.3.7601.18126 shp 1,402,880 04-10-2013 jnwdrv.dll
--a-- W32x64 DRV ENU 0.3.7600.16385 shp 98,816 07-14-2009 jnwdui.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 715,776 11-21-2010 mxdwdrv.dll
--a-- W32x64 DLL ENU 0.3.7601.17514 shp 221,184 11-21-2010 mxdwdui.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 16,384 09-20-2010 oemps.dll
--a-- W32x64 DRV ENU 0.3.6000.16386 shp 850,432 09-20-2010 ps5ui.dll
--a-- W32x64 DRV ENU 0.3.6000.16386 shp 628,736 09-20-2010 pscript5.dll
--a-- W32x64 DRV - 0.3.151.3 shp 47,392 12-08-2013 tpprn.dll
--a-- W32x64 DLL ENU 7.15.297.19 shp 172,328 12-08-2013 tpprnui.dll
--a-- W32x64 DLL - 7.15.297.20 shp 75,512 12-08-2013 tpprnuichs.dll
--a-- W32x64 DLL CHT 7.15.297.21 shp 75,544 12-08-2013 tpprnuicht.dll
--a-- W32x64 DLL - 7.15.297.22 shp 80,208 12-08-2013 tpprnuicsy.dll
--a-- W32x64 DLL DEU 7.15.297.23 shp 81,704 12-08-2013 tpprnuideu.dll
--a-- W32x64 DLL - 7.15.297.24 shp 80,200 12-08-2013 tpprnuiell.dll
--a-- W32x64 DLL ESN 7.15.297.25 shp 80,712 12-08-2013 tpprnuiesn.dll
--a-- W32x64 DLL - 7.15.297.26 shp 81,208 12-08-2013 tpprnuifra.dll
--a-- W32x64 DLL - 7.15.297.27 shp 80,224 12-08-2013 tpprnuihun.dll
--a-- W32x64 DLL JPN 7.15.302.41 shp 76,656 12-08-2013 tpprnuijpn.dll
--a-- W32x64 DLL - 7.15.297.29 shp 76,568 12-08-2013 tpprnuikor.dll
--a-- W32x64 DLL - 7.15.297.30 shp 80,176 12-08-2013 tpprnuiplk.dll
--a-- W32x64 DLL - 7.15.297.31 shp 79,680 12-08-2013 tpprnuiptg.dll
--a-- W32x64 DLL - 7.15.297.32 shp 80,728 12-08-2013 tpprnuirus.dll
--a-- W32x64 DLL - 7.15.297.33 shp 80,184 12-08-2013 tpprnuitha.dll
--a-- W32x64 DLL - 7.9.30.2 shp 152,816 12-08-2013 tpps.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 479,232 11-21-2010 unidrv.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 884,224 11-21-2010 unidrvui.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 762,368 11-21-2010 unires.dll
--a-- W32x64 DLL ENU 6.1.7601.17514 shp 1,576,448 11-21-2010 xpssvcs.dll
well, as far as i can see all binaries here are x64. moreover these files are same on another x64 pc and similar on x86 one but naturally x86 and located in another folder w32x86.
my last post there:
oops. action replay.
1. z printer works well (i.e. printing anyting w/o any problem) on 3 PCs - 2 of 3 with win7sp1x64; and 1 of 3 - win7sp1x86. all 3 with IE11 installed.
2. however BOTH (that is 2 of 3) above PCs of win7sp1x64 return errors to admin log every time when printing any web page from IE11. this occurs only if printing from IE11. non of other printing jobs are affected including a printing from Google
Chrome and Opera.
3. win7sp1x86 PC prints from IE11 w/o any errors in log!
4. a quote from my initial post:
you shall be assured that i've carefully looked thru many threads regarding the similar issues, and i'd much appreciate any non-common advice, when all common ways like uninstall/install printer etc don't work for sure.
appreciate.
THANKS A LOT!
UPDATE! i'm sorry to provide you with a bit incomplete/incorrect error sympthoms.
this error is being returned to win7sp1x64 PCs print server logs not only while printing from IE11 but from MS Office 2003 & 2007 as well, however all non-MS applications to print out from (Adobe, ACDSee, Chrome, Opera, etc.) aren't affected at all.
also test page printing is always OK!
so i've amended the header of my post accordingly.
thanks again!howdy Karen,
2 (two) PCs of quite similar win7sp1x64 config affected!
sorry but your kind prompt doesn't work. i've not only tried to remove all printers except AdobePDF Converter, CANVAS PS, Fax, MS XPS Writer in common way from Devices & Printers menu but also removed all their dependencies in Printer Server config menu
(access thru DOS printui /s /t2) except same AdobePDF Converter, CANVAS PS, MS XPS Writer (all x64 Type 3 - User Mode).
moreover i've managed to update the troubled core component thru a manual install of HP PLC6 Universal Driver, so now its updated as below:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\..>printui /s /t2
C:\Users\..>filever c:\windows\system32\spool\drivers\x64\3\*.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 55,432 09-23-2012 adobepdf.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 26,768 09-23-2012 adobepdfui.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 39,048 09-23-2012 adregp.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 1,294,472 09-23-2012 aduigp.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 623,104 11-21-2010 fxsapi.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 380,416 11-21-2010 fxsdrv.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 6,566,400 11-21-2010 fxsres.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 434,688 11-21-2010 fxstiff.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 160,256 11-21-2010 fxsui.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 156,672 11-21-2010 fxswzrd.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 522,240 06-23-2009 hpf900al.dll
--a-- W32x64 DLL ENU 0.1.6.7 shp 5,263,872 05-08-2008 hpfiglhn.dll
--a-- W32x64 DLL ENU 0.5.1.0 shp 231,936 06-23-2009 hpfime50.dll
--a-- W32x64 DLL ENU 0.20.6.0 shp 1,692,672 05-08-2008 hpfimg50.dll
--a-- W32x64 DLL ENU 0.4.5.0 shp 16,384 05-08-2008 hpfres50.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 79,872 05-08-2008 hpfud50.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 134,144 06-23-2009 hpfui50.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 1,485,312 06-23-2009 hpz3alhn.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 1,442,304 05-08-2008 hpz3rlhn.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 365,568 06-23-2009 hpzevlhn.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 88,064 06-23-2009 hpzprlhn.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 562,176 05-08-2008 hpzsslhn.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 3,447,808 05-08-2008 hpzstlhn.dll
--a-- W32x64 DLL ENU 61.53.25.9 shp 2,414,080 06-23-2009 hpzuilhn.dll
--a-- W32x64 DRV ENU 0.3.7601.18126 shp 1,402,880 04-10-2013 jnwdrv.dll
--a-- W32x64 DRV ENU 0.3.7600.16385 shp 98,816 07-14-2009 jnwdui.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 715,776 11-21-2010 mxdwdrv.dll
--a-- W32x64 DLL ENU 0.3.7601.17514 shp 221,184 11-21-2010 mxdwdui.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 16,384 09-20-2010 oemps.dll
--a-- W32x64 DRV ENU 0.3.7601.21853 shp 854,304 12-04-2013 ps5ui.dll
--a-- W32x64 DRV ENU 0.3.7601.21853 shp 636,704 12-04-2013 pscript5.dll
--a-- W32x64 DRV - 0.3.151.3 shp 47,392 12-08-2013 tpprn.dll
--a-- W32x64 DLL ENU 7.15.297.19 shp 172,328 12-08-2013 tpprnui.dll
--a-- W32x64 DLL - 7.15.297.20 shp 75,512 12-08-2013 tpprnuichs.dll
--a-- W32x64 DLL CHT 7.15.297.21 shp 75,544 12-08-2013 tpprnuicht.dll
--a-- W32x64 DLL - 7.15.297.22 shp 80,208 12-08-2013 tpprnuicsy.dll
--a-- W32x64 DLL DEU 7.15.297.23 shp 81,704 12-08-2013 tpprnuideu.dll
--a-- W32x64 DLL - 7.15.297.24 shp 80,200 12-08-2013 tpprnuiell.dll
--a-- W32x64 DLL ESN 7.15.297.25 shp 80,712 12-08-2013 tpprnuiesn.dll
--a-- W32x64 DLL - 7.15.297.26 shp 81,208 12-08-2013 tpprnuifra.dll
--a-- W32x64 DLL - 7.15.297.27 shp 80,224 12-08-2013 tpprnuihun.dll
--a-- W32x64 DLL JPN 7.15.302.41 shp 76,656 12-08-2013 tpprnuijpn.dll
--a-- W32x64 DLL - 7.15.297.29 shp 76,568 12-08-2013 tpprnuikor.dll
--a-- W32x64 DLL - 7.15.297.30 shp 80,176 12-08-2013 tpprnuiplk.dll
--a-- W32x64 DLL - 7.15.297.31 shp 79,680 12-08-2013 tpprnuiptg.dll
--a-- W32x64 DLL - 7.15.297.32 shp 80,728 12-08-2013 tpprnuirus.dll
--a-- W32x64 DLL - 7.15.297.33 shp 80,184 12-08-2013 tpprnuitha.dll
--a-- W32x64 DLL - 7.9.30.2 shp 152,816 12-08-2013 tpps.dll
--a-- W32x64 DRV ENU 0.3.7601.21853 shp 485,664 12-04-2013 unidrv.dll
--a-- W32x64 DRV ENU 0.3.7601.21853 shp 890,656 12-04-2013 unidrvui.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 768,800 12-04-2013 unires.dll
--a-- W32x64 DLL ENU 6.1.7601.17514 shp 1,576,448 11-21-2010 xpssvcs.dll
C:\Users\..>
than made a clean Deskjet 970ce printer install.
same thing - test page printing OK but same error in log if print from IE11 and MS Office.
any other ideas?
thanks -
Printer won't print, fixes won't fix! Reset the printer spooler dependencies to default.
Using a stand-alone Dell XPS 420 with Vista 32 bit and an OKI C1500 printer connected by USB. Always a problem getting the printer going after it has been disconnected, but this time it's a big problem! Get a printer spooler error message and it defaults
to 'use printer offline' so have:
restarted Printer Spooler in Services and set it to Automatic start and set it's Recovery to restart after each failure
rebooted, restored PC, power recycled printer, tried different usb slots, cable works OK
deleted printer driver in case it was corrupt and downloaded a new one
applied the automatic Fixit programme
applied a fix to prnter dependencies resetting them to RPCSS
None of the above has worked.
Now I would like to know how to reset the default drivers for the spooler and find out the cause and how to fix the problem!
Recently removed a Trojan that hi-jacked 32Rundll and stopped Microsoft Security Essentilals from running.
I need any explanation in slow. simple dorkspeak like 'Step one: press down on the button with B on it' or I won't understand!
A lot to to ask I guess! Thanks,Hi,
o to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.
In the window that opens (Services) look for "Print Spooler" on the right
Right-click "Print Spooler" and select "Properties".
Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".
Make sure the 2 text boxes underneath say "1" in them.
Click Ok until you are back at the Services window, close it and you're good to go.
Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.
The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic
Printer Support -
Hello, We have multiple Server 2003 Print server and are working on testing a Server 2012 print server. We have run into an issue where a PRINTER (type 4, normal) works with our Windows 7 32 bit clients, Windows 8.1 64 bit clients and the
2012 R2 server, but when trying to install to a windows 7 64 bit clients using \\SERVER\PRINTER we are getting the above message. (The printer is not offered currently in the directory).
I have been scouring the Google and Bing and have yet to find a satisfactory description that matches this issue. Nor have I found other information that resolve this issue. Like, blaming this on the spooler or DLL fixes or Reg hacks (applied
on the client side).
Specifically, we have used the native 2012 R2 drivers "Ricoh Class Driver", "HP LaserJet 4240 PCL6 Class Driver" and "Xerox Phaser 6120 Class Driver"
If I use a Type 3 driver from Xerox I am able to print from the Windows 7 64 bit client to the print device, but I was hoping to get all of my clients onto 1 driver. I understand that I might be able to use some sort of WMI filtering in our GPO
deployments for the Windows 7 64 bit clients when we go live but this sort of <gs class="GINGER_SOFTWARE_mark" ginger_software_uiphraseguid="55af8faf-887d-4ea5-9032-7c14b199df0f" id="db4a1e65-db1b-4c94-bd84-20ffc96288ce">henky</gs>.
Please, provide some knowledge. Either a solution to this issue or acknowledgement that separate driver will be required. Thank You!!!!!Hi,
Firstly, please run this "Fix It" tool (Full mode) to reset the print splooer and driver:
You experience Print Spooler error messages after installing or upgrading a Third-Party print driver
http://support.microsoft.com/kb/2793718
And then follow this guide:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2012/A_11509-Windows-2012-server-setup-print-server-for-both-32bit-64bit-OS-clients-how-to.html
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Karen Hu
TechNet Community Support -
Windows 7 64bit Print spooler crash with Acrobat pro 9
i recently installed a new computer with windows 7 64 bit - also upgraded my old CS to CS 5. whenever trying to print any .pdf or even look at the .pdf printer settings - my print spoller crashes and i have to go into system32/spool to fix
has anyone seen this issue?If you would like to find which printer driver cause the crash issue, I suggest you isolate each driver and run
printing job. Please:
1. Open mmc in Start Search box.
2. Click File->Add/Remove snap-in
3. Add "Printer Management". Click Add "The Local Server".
4. Click Finish.
5. Expand Print Servers->[server name]. Click on Drivers.
6. Right-click on the first driver, choose "Set driver isolation"->"Isolated".
7. Start a printing job.
8. If the issue still occurs, change the isolation to System Default for this driver, then isolate the next driver
and start printing job.
You can find which driver is the root cause.
You need to involve a Windows 7 compatible driver for Windows 7 clients. If the driver is packed, you can extract
the driver pack and add the driver from printer server console. However, if the driver is included in an
installation file, you may try the following method.
1. Install the driver on one of the Windows 7 clients.
2. Launch mmc from Start Search box.
3. Click File->Add/Remove Snap-in.
4. Add "Printer Management". Point to the server in "Specify the printer server".
5. Expand "Printer Management"->"Printer Servers"->"Drivers".
6. Right-click, then click "Add a driver".
Please follow the instructions to add the Windows 7 printer driver. After doing so the driver should be added into
the server.
If the printer driver is not found, the driver should be not designed for enterprise environment. In this case you
may need to add the printer from the client side manually.
for more information.............
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/85915d44-5638-46e1- 97b7-bfe032cd0994/
http://printers.iyogi.com/errors/printer-spooler-error-windows-7.html
Hope this helps you. -
Spool Error - Errors occurred processing this print request
Hi,
I have a problem printing documents through spool.
1. I run a form from Form Builder, execute and select to print from spool
2. In SP02, I select the spool request created and Select Direct Printing.
Spool request Status is changed to error and following is the error log.
I get this for all print requests from spool. When I print these documents directly, I have no problem. I understand there is some problem with the spool server but do not know what it is.
I also observed that when the spool access method is G - I have no problems in printing.
Printer: HP HP laserJet PS (2430)
Host Spool Access Method: L: Print Locally Using LP/LPR.
Device Class: Standard Printer.
SAP NW 2004s SP14
SAP spool error log
=====================
Print request processing log
The host spool is reporting errors
Message from host spool:
D:\usr\sap\BS9\DVEBMGS00\data\000001615100001.BS9 is currently being printed
End of message
Command used: print /d:
bs107.platinumdb.com\HP01 D:\usr\sap\BS9\DVEBMGS00\data\000001615100001.BS9
Errors occurred processing this print request
Error during print request output. l_rc = 1
There may be no printout
Most important attributes of spool request
Request number 16151
Request name PBFORM HP01 SMULLAPUDI
Client 800
Owner SMULLAPUDI
Request attributes
Time created 2008050118454600
Remaining life +00007235918
Dispo 1 (Go/Hold) H
Dispo 2 (Keep/Delete) K
Dispo 3 (Indirect/Direct) D
Default output device HP01
Default no. copies 1
Format G_RAW
Main print request characteristics
Spool request number 16151
Print request number 1
Print request attributes
Time created 2008050118471500
Output device HP01
Format G_RAW
Character converter active when first problem occurred
No information available
I am working on this since 4 days with no solution. Kindly help.
Thank you,
Vasu
Edited by: subbu M on May 2, 2008 11:37 PMHi Sri,
Try to setup the printer at OS LEVEL.
then,
If on Windows---use method C.
if not,
use method U and map to your printer queue at OS level.
Hope this resloves this issue.
Reward Pts if useful
Regards,
Malti -
Print spooler log error ID 808 [Internet Explorer 11 + MS Office 2003 x86 on Win7 sp1 x64 ONLY!]
howdy all,
Could you please help me to resovle the very much odd issue of HP Priner driver on Win7sp1x64 as below.
1.HP Deskjet 970Cse printer connected thru usb to a router and installed to all LAN PCs thru a standard tcp/ip ports works well (i.e. printing anyting w/o any problem) on 3 PCs - 2 of 3 with win7sp1x64; and 1 of 3 - win7sp1x86. All 3 with
IE11[11.0.9600.17041] recently(!) updated from IE8.
2. However BOTH (that is 2 of 3) above PCs of win7sp1x64 return errors to admin log every time when printing any web page from IE11 and/or docs from Office as below:
Error in short:
The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL, error code 0xc1. See the event user data for context information.
This error in log occurs only if printing from IE11 and/or MS Office. None of other printing jobs are affected including a printing from Acrobat, ACDSee, Google Chrome and Opera. The printing of Test Page by printer
itself not affected as well!!!
3. win7sp1x86 PC prints everything w/o any errors in log!
4. Printer uninstall incl. cleaning of Print Server config + clean install doesn't work.
5. Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\..>printui /s /t2
C:\Users\..>filever c:\windows\system32\spool\drivers\x64\3\*.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 55,432 09-23-2012 adobepdf.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 26,768 09-23-2012 adobepdfui.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 39,048 09-23-2012 adregp.dll
--a-- W32x64 DLL ENU 11.0.0.305 shp 1,294,472 09-23-2012 aduigp.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 623,104 11-21-2010 fxsapi.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 380,416 11-21-2010 fxsdrv.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 6,566,400 11-21-2010 fxsres.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 434,688 11-21-2010 fxstiff.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 160,256 11-21-2010 fxsui.dll
--a-- W32x64 DRV ENU 6.1.7601.17514 shp 156,672 11-21-2010 fxswzrd.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 522,240 06-22-2009 hpf900al.dll
--a-- W32x64 DLL ENU 0.20.6.0 shp 1,692,672 05-07-2008 hpfimg50.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 79,872 05-07-2008 hpfud50.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 134,144 06-22-2009 hpfui50.dll
--a-- W32x64 DRV ENU 0.3.7601.18126 shp 1,402,880 04-10-2013 jnwdrv.dll
--a-- W32x64 DRV ENU 0.3.7600.16385 shp 98,816 07-14-2009 jnwdui.dll
--a-- W32x64 DLL ENU 1.0.0.1 shp 16,384 09-20-2010 oemps.dll
--a-- W32x64 DRV ENU 0.3.7601.21853 shp 854,304 12-04-2013 ps5ui.dll
--a-- W32x64 DRV ENU 0.3.7601.21853 shp 636,704 12-04-2013 pscript5.dll
--a-- W32x64 DRV - 0.3.151.3 shp 47,392 12-08-2013 tpprn.dll
--a-- W32x64 DLL ENU 7.15.297.19 shp 172,328 12-08-2013 tpprnui.dll
--a-- W32x64 DLL - 7.15.297.20 shp 75,512 12-08-2013 tpprnuichs.dll
--a-- W32x64 DLL CHT 7.15.297.21 shp 75,544 12-08-2013 tpprnuicht.dll
--a-- W32x64 DLL - 7.15.297.22 shp 80,208 12-08-2013 tpprnuicsy.dll
--a-- W32x64 DLL DEU 7.15.297.23 shp 81,704 12-08-2013 tpprnuideu.dll
--a-- W32x64 DLL - 7.15.297.24 shp 80,200 12-08-2013 tpprnuiell.dll
--a-- W32x64 DLL ESN 7.15.297.25 shp 80,712 12-08-2013 tpprnuiesn.dll
--a-- W32x64 DLL - 7.15.297.26 shp 81,208 12-08-2013 tpprnuifra.dll
--a-- W32x64 DLL - 7.15.297.27 shp 80,224 12-08-2013 tpprnuihun.dll
--a-- W32x64 DLL JPN 7.15.302.41 shp 76,656 12-08-2013 tpprnuijpn.dll
--a-- W32x64 DLL - 7.15.297.29 shp 76,568 12-08-2013 tpprnuikor.dll
--a-- W32x64 DLL - 7.15.297.30 shp 80,176 12-08-2013 tpprnuiplk.dll
--a-- W32x64 DLL - 7.15.297.31 shp 79,680 12-08-2013 tpprnuiptg.dll
--a-- W32x64 DLL - 7.15.297.32 shp 80,728 12-08-2013 tpprnuirus.dll
--a-- W32x64 DLL - 7.15.297.33 shp 80,184 12-08-2013 tpprnuitha.dll
--a-- W32x64 DLL - 7.9.30.2 shp 152,816 12-08-2013 tpps.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 479,232 11-21-2010 unidrv.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 884,224 11-21-2010 unidrvui.dll
--a-- W32x64 DRV ENU 0.3.7601.17514 shp 762,368 11-21-2010 unires.dll
6. C:\Windows\System32
spoolss.dll = v6.1.7600.16385
spoolsv.exe = v6.1.7601.22149
C:\Windows\SysWOW64
spoolss.dll = v6.1.7600.16385
spoolsv.exe = v6.1.7600.16385
7. I blame IE11 when there was no such error before its update from IE8.
8. This is a re-repost from here "http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/print-spooler-log-error-id-808-internet-explorer/f52ff25c-4702-4ce3-827e-e1e9a5d324cf" and here "http://social.technet.microsoft.com/Forums/windows/en-US/7b24d6b9-171a-4703-82f9-81cb4732e02f/print-spooler-log-error-id-808-internet-explorer-11-ms-office-20032007-x86-on-win7-sp1-x64?forum=w7itproappcompat"
w/o any good answer!
That's it. Any questions are welcome.
Thank you.
PS: I just wanna confirm that this odd error occurs only when printing from IE11 and MS Office 2003 on Win7sp1x64. MS Office 2007 is not affected!OK, Z COMPLETE SOLUTION FOUND!
Although z cause of this odd issue is yet unclear. However it seems to be z HP driver problem after all.
Actually my printer is not HP Deskjet 970Cse but HP Photosmart 1115 Series. Z very nice working dinosaur, which was officially run out by HP Support from WinXPx86 times. Though it was always working
just nice with either HP Deskjet (DJ) 970Cse Win7driver (better) or HP Photosmart (PS) 7200 Series one (worse – when it works no so good with TCP/IP printer installation).
Well… when I got into z recent problem with DJ970cse driver I happened to check if printer works with z PS7200 one. Oops, same not good as before but NO LOG ERROR! A bit of study gave me understanding
that both drivers are using z absolutely same core files but PS7200 driver uses its own PCL Language Monitor as well as z Print Processor (not a standard winprint of Windows).
And while I unfortunately got no any reasonable ideas on how to solve this issue from IT Pros and others MS MVP during a few days after my posting here and there, except those very smart ones
like ‘uninstall, reboot and install again’, I had no option other than to find solution by myself.
I’ve downloaded a bunch of HP printer models Win7x64 driver pack from MS Update Catalog "http://catalog.update.microsoft.com/v7/site/Search.aspx?q=hp%20deskjet%20970cse" (x86 also available.
This driver pack is for maybe over 400 HP printer models incl. both DJ970Cse & PS7200) and modded its genuine INF file for HardwareID of my PS1115 as HPPHOTOSMART_11150FFF with use of 970Cse driver but also some DLLs and PCL Language Monitor
of PS7200 one.
This modded by me INF file is attached as a Code Block. Pls be advised that all originally integrated printer devices strings except DJ970cse & PS7200 ones were deleted for convenience and
z 1 new combined string for PS1115 added. Then everybody interested can compare & track z changes done. This modded driver is now installed and working w/o any glitch on 2 of my Win7sp1x64 PCs. Although I’ve maybe spent totally a day or
so on all that fuss of posting about & studying around.
My final conclusion is z very much common one
– f**k HP… and/or MS as well, when it’s yet unknown why this error occurred after z years of no problem use of DJ970Cse driver but after Win7sp1 updating to IE11 and/or KB2775511 and only with x64 version
of OS.
bye for now.
PS: btw, why I’m not able to attach any small text file or post a link to MS site here???!!!
END
UPDATE 2014-06-12-Thu: there is one more small glitch of printing to paper from IE11 only found! now it's about a Print Processor settings...
pls set not any hp oem print processor but z standard windows one aka 'winprint' to be used for printing in Printer properties > Advanced sub-menu, otherwise a printout is incorrect in part of a printed page header &
footer. a page print preview is ok but z printed header is incomplete = cut at right side, and no footer printed at all.
pls be advised that above note is valid for both modded & genuine driver installed and for both x86 & x64 win7...
rgds,
; Windows Inbox Printer Drivers
[Version]
Signature="$Windows NT$"
Provider="Microsoft"
ClassGUID={4D36E979-E325-11CE-BFC1-08002BE10318}
Class=Printer
CatalogFile=prnhp001.cat
DriverVer=06/21/2006,6.1.7233.0
[Manufacturer]
"HP"=HP,NTamd64
[HP.NTamd64]
"HP DeskJet 970Cse" = HPFDJ97E.GPD,HEWLETT-PACKARDDESKJ8FFF,HP_DeskJet_970Cse ; Hardware ID
"HP Photosmart 1115 Series" = HPFDJ97E.GPD.ICM_LH_PHASE5,HPPHOTOSMART_11150FFF,HP_Photosmart_1115_Series ; Hardware ID
"HP Photosmart 7200 Series" = HPP7200T.GPD.ICM_LH_PHASE5,hpphotosmart_7200_se8fD3,hpphotosmart_7200_se5294,HP_Photosmart_7200_Series ; Hardware ID
[OEM URLS]
"HP"="http://go.microsoft.com/fwlink/?LinkID=37&prd=10798&sbp=Printers"
[Previous Names]
"HP DeskJet 970Cse"="HP DeskJet 970C Series"
[ControlFlags]
ExcludeFromSelect=HWPC211,HWP2250,HWP2286,HWP2284,HWPC212,HWP2140,\
HWP21A0,HWP20F0,HWP2160,HWP20D0,HWP20E0,HWP2100,HWP21B0,HWP21E0,\
Hewlett-PackardHP_LaD4FF,Hewlett-Packardhp_LaFBC4
[HPFDJ97E.GPD]
[email protected],@HPFUD50.DLL,@HPFUI50.DLL,@HPFIMG50.DLL,@HPF900AL.DLL,@HPFDJ97E.GPD,@HPFDJ970.GPD,@HPFDJ97X.GPD,@HPFNAM50.GPD
DataFile=HPFDJ97E.GPD
CoreDriverSections="{D20EA372-DD35-4950-9ED8-A6335AFE79F0},UNIDRV.OEM,UNIDRV_DATA","{D20EA372-DD35-4950-9ED8-A6335AFE79F3},sRGBPROFILE.OEM"
[HPFDJ97E.GPD.ICM_LH_PHASE5]
CopyFiles=HPC_COMMON_LH,HP_PRNPROC,@HPFDJ50.INI,@HPFUD50.DLL,@HPFUI50.DLL,@HPFIMG50.DLL,@HPF900AL.DLL,@HPFDJ97E.GPD,@HPFDJ970.GPD,@HPFDJ97X.GPD,@HPFNAM50.GPD,@HPZEVLHN.DLL,@HPZSTLHN.DLL,@HPZUILHN.DLL,HP_LANGMON
DataFile=HPFDJ97E.GPD
LanguageMonitor="PCL hpz3llhn,hpz3llhn.dll"
PrintProcessor="hpzpplhn,hpzpplhn.dll"
CoreDriverSections="{D20EA372-DD35-4950-9ED8-A6335AFE79F0},UNIDRV.OEM,UNIDRV_DATA"
[HPP7200T.GPD.ICM_LH_PHASE5]
CopyFiles=HPC_COMMON_LH,HP_PRNPROC,@HPZ3RLHN.DLL,@HPZ3ALHN.DLL,@HPZSSLHN.DLL,@HPP7200T.GPD,@HPP7X00T.GPD,@HPZ3CLHN.INI,@HPZSMLHN.GPD,@HPZ3MLHN.GPD,@HPP7200T.XML,@HPZSCLHN.DTD,@HPFRES50.DLL,@HPFIME50.DLL,@HPFIGLHN.DLL,@HPZPRLHN.DLL,HP_LANGMON
DataFile=HPP7200T.GPD
LanguageMonitor="PCL hpz3llhn,hpz3llhn.dll"
PrintProcessor="hpzpplhn,hpzpplhn.dll"
CoreDriverSections="{D20EA372-DD35-4950-9ED8-A6335AFE79F0},UNIDRV.OEM,UNIDRV_DATA"
[MS_ABOUT_UI]
HPCABOUT.DLL
HPCSTR.DLL
[CIO_COPYFILES_SPOOL]
HPZIDR12.DLL,,,0x00000020
HPZINW12.DLL,,,0x00000020
HPZIPM12.DLL,,,0x00000020
HPZIPR12.DLL,,,0x00000020
HPZIPT12.DLL,,,0x00000020
HPZISN12.DLL,,,0x00000020
[CIO_COPYFILES_SYS32]
HPZIDR12.DLL,,,0x00000020
HPZINW12.DLL,,,0x00000020
HPZIPM12.DLL,,,0x00000020
HPZIPR12.DLL,,,0x00000020
HPZIPT12.DLL,,,0x00000020
HPZISN12.DLL,,,0x00000020
[MS_COLOR]
HPCCLJ1.DLL
HPCCLJUI.DLL
[DMC_x86]
HPCDMCLH.DLL,,,0x00000020
[GPD_COMMON3]
HPZSMLHN.GPD
[DUSTDEVIL_COPYFILES_SPOOL]
HPBMIAPI.DLL,,,0x00000020
HPBMINI.DLL,,,0x00000020
HPBOID.DLL,,,0x00000020
HPBOIDPS.DLL,,,0x00000020
HPBPRO.DLL,,,0x00000020
HPBPROPS.DLL,,,0x00000020
HPEACLHN.HPI,,,0x00000020
[DUSTDEVIL_COPYFILES_SYS32]
HPBMIAPI.DLL,,,0x00000020
HPBMINI.DLL,,,0x00000020
HPBOID.DLL,,,0x00000020
HPBOIDPS.DLL,,,0x00000020
HPBPRO.DLL,,,0x00000020
HPBPROPS.DLL,,,0x00000020
HPEACLHN.HPI,,,0x00000020
[HP_ICC]
HP DJ 6900-PREM PAPER(TRICOLOR+BLACK).ICC,hpf69000.icc,,0x00000020
HP DJ 6900-PREM PAPER(TRICOLOR+GRAY).ICC,hpf69002.icc,,0x00000020
HP DJ 6900-PREM PAPER(TRICOLOR+PHOTO).ICC,hpf69001.icc,,0x00000020
HP DJ 6900-PREM PLUS PHOTO(TRICOLOR+BLACK).ICC,hpf69003.icc,,0x00000020
HP DJ 6900-PREM PLUS PHOTO(TRICOLOR+GRAY).ICC,hpf69005.icc,,0x00000020
HP DJ 6900-PREM PLUS PHOTO(TRICOLOR+PHOTO).ICC,hpf69004.icc,,0x00000020
HP OJ 6300-PREM PAPER(TRICOLOR+BLACK).ICC,hpo63000.icc,,0x00000020
HP OJ 6300-PREM PAPER(TRICOLOR+PHOTO).ICC,hpo63001.icc,,0x00000020
HP OJ 6300-PREM PAPER(TRICOLOR+GRAY).ICC,hpo63002.icc,,0x00000020
HP OJ 6300- PREM PLUS PHOTO(TRICOLOR+BLACK).ICC,hpo63003.icc,,0x00000020
HP OJ 6300- PREM PLUS PHOTO(TRICOLOR+PHOTO).ICC,hpo63004.icc,,0x00000020
HP OJ 6300- PREM PLUS PHOTO(TRICOLOR+GRAY).ICC,hpo63005.icc,,0x00000020
[HP_LANGMON]
HPZ3LLHN.DLL
[HP_LIDIL_LANGMON]
HPZLLLHN.DLL
[HP_PRNPROC]
HPZPPLHN.DLL
[HPC_COMMON]
HPZEVLHN.DLL
HPZSTLHN.DLL
HPZUILHN.DLL
[HPC_COMMON_LH]
HPZEVLHN.DLL
HPZSTLHN.DLL
HPZUILHN.DLL
[HPCLJ5V2_COLOR]
HPCLJ5.ICM
[HPDJ500C_COLOR]
HP500ND.ICM
HP500NG.ICM
[HPPRPROC]
HPZPPLHN.DLL,,,0x00000020
[MANUAL_DUPLEX]
HPZEVLHN.DLL,,,0x00000020
[PSRENDER]
HPZSRLHN.DLL,,,0x00000020
[RENDER]
HPZ5RLHN.DLL,,,0x00000020
[RES_COMMON]
HPZSTLHN.DLL,,,0x00000020
[STRING_DLL]
HPZSTLHN.DLL,,,0x00000020
[UI]
HPZLSLHN.DLL,,,0x00000020
HPZSSLHN.DLL,,,0x00000020
HPZUILHN.DLL,,,0x00000020
[PML_user_Inst.AddService]
; PML Service configuration info
DisplayName = "Pml Driver HPZ12"
ServiceType = 0x00000020
StartType = 0x2
ErrorControl = 1
ServiceBinary = %11%\svchost.exe -k HPCIO
AddReg=PML_Addreg
[NET_user_Inst.AddService]
; NET Service configuration info
DisplayName = "NET Driver HPZ12"
ServiceType = 0x00000020
StartType = 0x2
ErrorControl = 1
ServiceBinary = %11%\svchost.exe -k HPCIO
AddReg=NET_Addreg
[PML_AddReg]
; Registry configuration info
HKLM,SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost,"HPCIO",0x00010008,"Pml Driver HPZ12"
HKLM,SYSTEM\CurrentControlSet\Services\Pml Driver HPZ12\Parameters,"ServiceDll",0x00020000,"%11%\HPZipm12.dll"
[Net_AddReg]
; Registry configuration info
HKLM,SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost,"HPCIO",0x00010008,"NET Driver HPZ12"
HKLM,SYSTEM\CurrentControlSet\Services\Net Driver HPZ12\Parameters,"ServiceDll",0x00020000,"%11%\HPZinw12.dll"
[DustDevilReg]
11,,HPBMIAPI.DLL,1,300
11,,HPBOID.DLL,1,300
11,,HPBOIDPS.DLL,1,300
11,,HPBPRO.DLL,1,300
11,,HPBPROPS.DLL,1,300
[DestinationDirs]
DefaultDestDir=66000
HP_PRNPROC=66001
HPPRPROC=66001
CIO_COPYFILES_SYS32=66002
DUSTDEVIL_COPYFILES_SYS32=66002
HP_LANGMON=66002
HP_LIDIL_LANGMON=66002
HP_ICC=66003
HPCLJ5V2_COLOR=66003
HPDJ500C_COLOR=66003
[SourceDisksFiles]
hpf69000.icc = 1
hpf69001.icc = 1
hpf69002.icc = 1
hpf69003.icc = 1
hpf69004.icc = 1
hpf69005.icc = 1
hpo63000.icc = 1
hpo63001.icc = 1
hpo63002.icc = 1
hpo63003.icc = 1
hpo63004.icc = 1
hpo63005.icc = 1
HP_3P522.PPD = 1
HP4M3_V1.PPD = 1
HP4M6_V1.PPD = 1
HP4ML_V1.PPD = 1
HP4MP3_1.PPD = 1
HP4MP6_1.PPD = 1
HP4MPLS.GPD = 1
HP4PLUS3.PPD = 1
HP4PLUS6.PPD = 1
HP4SI6_1.PPD = 1
HP500ND.ICM = 1
HP500NG.ICM = 1
HP5SI.GPD = 1
HP5SIM.GPD = 1
HPBMIAPI.DLL = 1
HPBMINI.DLL = 1
HPBOID.DLL = 1
HPBOIDPS.DLL = 1
HPBPRO.DLL = 1
HPBPROPS.DLL = 1
HPC1220P.PPD = 1
HPC1220P.XML = 1
HPC1RWSL.PPD = 1
HPC1RWSL.XML = 1
HPC1RXSL.PPD = 1
HPC1RXSL.XML = 1
HPC2GW6L.GPD = 1
HPC2GW6L.XML = 1
HPC3050F.GPD = 1
HPC3050F.XML = 1
HPC3052F.GPD = 1
HPC3052F.XML = 1
HPC3055F.GPD = 1
HPC3055F.XML = 1
HPC3346L.GPD = 1
HPC3346L.XML = 1
HPC3390F.GPD = 1
HPC3390F.XML = 1
HPC34I6L.GPD = 1
HPC34I6L.XML = 1
HPC35W6L.GPD = 1
HPC35W6L.XML = 1
HPC38O6L.GPD = 1
HPC38O6L.XML = 1
HPC3BG6L.GPD = 1
HPC3BG6L.XML = 1
HPC3H06L.GPD = 1
HPC3H06L.XML = 1
HPC3IE6L.GPD = 1
HPC3IE6L.XML = 1
HPC3JS6L.GPD = 1
HPC3JS6L.XML = 1
HPC3UW6L.GPD = 1
HPC3UW6L.XML = 1
HPC3XO6L.GPD = 1
HPC3XO6L.XML = 1
HPC48S6L.GPD = 1
HPC48S6L.XML = 1
HPC5200F.GPD = 1
HPC5201F.GPD = 1
HPC5200F.XML = 1
HPC5201F.XML = 1
HPC520XF.GPD = 1
HPC6686L.GPD = 1
HPC6686L.XML = 1
HPC6906L.GPD = 1
HPC6906L.XML = 1
HPC6AE6L.GPD = 1
HPC6AE6L.XML = 1
HPC6K4SL.PPD = 1
HPC6K4SL.XML = 1
HPC6LI5L.GPD = 1
HPC6LI5L.XML = 1
HPC6LISL.PPD = 1
HPC6LISL.XML = 1
HPC6Y06L.GPD = 1
HPC6Y06L.XML = 1
HPCABOUT.DLL = 1
HPCCLJ1.DLL = 1
HPCCLJ1.INI = 1
HPCCLJUI.DLL = 1
HPCDMCLH.DLL = 1
HPCFONT.DLL = 1
HPCLJ5.ICM = 1
HPCLJ5V2.PPD = 1
HPCSTR.DLL = 1
HPDJ340.GPD = 1
HPDJ340M.GPD = 1
HPDJ400.GPD = 1
HPDJ400M.GPD = 1
HPDJ420.GPD = 1
HPDJ500.GPD = 1
HPDJ500C.GPD = 1
HPDJ5550.CFG = 1
HPDJ600.GPD = 1
HPDJ600M.GPD = 1
HPDJ890C.GPD = 1
HPDJRES.DLL = 1
HPF0450T.GPD = 1
HPEACLHN.HPI = 1
HPF0450T.XML = 1
HPF3550T.GPD = 1
HPF3550T.XML = 1
HPF3650T.GPD = 1
HPF3650T.XML = 1
HPF3745T.GPD = 1
HPF3745T.XML = 1
HPF3840T.GPD = 1
HPF3840T.XML = 1
HPF3920T.GPD = 1
HPF3920T.XML = 1
HPF4A63L.GPD = 1
HPF4A63L.XML = 1
HPF4A6AL.GPD = 1
HPF4BK3L.GPD = 1
HPF4BK3L.XML = 1
HPF5400T.GPD = 1
HPF5400T.XML = 1
HPF5740T.GPD = 1
HPF5740T.XML = 1
HPF5940T.GPD = 1
HPF5940T.XML = 1
HPF6540T.GPD = 1
HPF6540T.XML = 1
HPF6840T.GPD = 1
HPF6840T.XML = 1
HPF6940T.GPD = 1
HPF6940T.XML = 1
HPF6980T.GPD = 1
HPF6980T.XML = 1
HPF880AL.DLL = 1
HPF900AL.DLL = 1
HPF940AL.DLL = 1
HPFDJ50.INI = 1
HPFDJ640.GPD = 1
HPFDJ69X.GPD = 1
HPFDJ6XX.GPD = 1
HPFDJ816.GPD = 1
HPFDJ830.GPD = 1
HPFDJ840.GPD = 1
HPFDJ845.GPD = 1
HPFDJ84X.GPD = 1
HPFDJ89X.GPD = 1
HPFDJ920.GPD = 1
HPFDJ930.GPD = 1
HPFDJ940.GPD = 1
HPFDJ948.GPD = 1
HPFDJ94X.GPD = 1
HPFDJ950.GPD = 1
HPFDJ955.GPD = 1
HPFDJ957.GPD = 1
HPFDJ95X.GPD = 1
HPFDJ96C.GPD = 1
HPFDJ970.GPD = 1
HPFDJ97E.GPD = 1
HPFDJ97I.GPD = 1
HPFDJ97X.GPD = 1
HPFDJ980.GPD = 1
HPFDJ98C.GPD = 1
HPFDJ990.GPD = 1
HPFDJ99E.GPD = 1
HPFDJ99X.GPD = 1
HPFH5900.EXP = 1
HPFIGLHN.DLL = 1
HPFIME50.DLL = 1
HPFIMG50.DLL = 1
HPFNAM50.GPD = 1
HPFRES50.DLL = 1
HPFUD50.DLL = 1
HPFUI50.DLL = 1
HPIII522.PPD = 1
HPIIP522.PPD = 1
HPIJ2280.CFG = 1
HPIJ3000.CFG = 1
HPLJ__31.PPD = 1
HPLJ_3P1.PPD = 1
HPLJ1100.GPD = 1
HPLJ2.GPD = 1
HPLJ21P6.GPD = 1
HPLJ2300.CFG = 1
HPLJ2P.GPD = 1
HPLJ2PP.GPD = 1
HPLJ2X.GPD = 1
HPLJ3.GPD = 1
HPLJ3P.GPD = 1
HPLJ4.GPD = 1
HPLJ4100.CFG = 1
HPLJ4200.CFG = 1
HPLJ4300.CFG = 1
HPLJ4550.CFG = 1
HPLJ4600.CFG = 1
HPLJ4L.GPD = 1
HPLJ4M.GPD = 1
HPLJ4ML.GPD = 1
HPLJ4MV.GPD = 1
HPLJ4MV1.PPD = 1
HPLJ4P.GPD = 1
HPLJ4PS.GPD = 1
HPLJ4SI.GPD = 1
HPLJ4V.GPD = 1
HPLJ5.GPD = 1
HPLJ5100.CFG = 1
HPLJ5500.CFG = 1
HPLJ5L.GPD = 1
HPLJ5M.GPD = 1
HPLJ5M_4.PPD = 1
HPLJ5MP.GPD = 1
HPLJ5N.GPD = 1
HPLJ5P.GPD = 1
HPLJ5P_1.PPD = 1
HPLJ5SI1.PPD = 1
HPLJ5SIM.PPD = 1
HPLJ6L.GPD = 1
HPLJ6MP.GPD = 1
HPLJ6P.GPD = 1
HPLJ6P_4.PPD = 1
HPLJ8150.CFG = 1
HPLJ8550.CFG = 1
HPLJ9000.CFG = 1
HPMCPB25.GPD = 1
HPMCPC25.GPD = 1
HPMCPC25.PPD = 1
HPMCPD25.CFG = 1
HPMCPD25.PPD = 1
HPMCPDP5.XML = 1
HPMCPDPS.XML = 1
HPMCPL25.GPD = 1
HPMCPM25.GPD = 1
HPMOJ50.INI = 1
HPMOJR40.GPD = 1
HPMOJR45.GPD = 1
HPMOJR4I.GPD = 1
HPMOJR60.GPD = 1
HPMOJR65.GPD = 1
HPMOJR80.GPD = 1
HPMOJR8I.GPD = 1
HPMOJRX.GPD = 1
HPMOPY.GPD = 1
HPMOPYUI.INI = 1
HPMPSC50.GPD = 1
HPO0410T.GPD = 1
HPO0410T.XML = 1
HPO1100T.GPD = 1
HPO1100T.XML = 1
HPO1200T.GPD = 1
HPO1200T.XML = 1
HPO1300T.GPD = 1
HPO1300T.XML = 1
HPO1310T.GPD = 1
HPO1310T.XML = 1
HPO13X0T.GPD = 1
HPO1400T.GPD = 1
HPO1400T.XML = 1
HPO1500T.GPD = 1
HPO1500T.XML = 1
HPO1600T.GPD = 1
HPO1600T.XML = 1
HPO1X00T.GPD = 1
HPO2100T.GPD = 1
HPO2100T.XML = 1
HPO2150T.GPD = 1
HPO2150T.XML = 1
HPO2170T.GPD = 1
HPO2170T.XML = 1
HPO2200T.GPD = 1
HPO2200T.XML = 1
HPO2300T.GPD = 1
HPO2300T.XML = 1
HPO2350T.GPD = 1
HPO2350T.XML = 1
HPO2400T.GPD = 1
HPO2400T.XML = 1
HPO2500T.GPD = 1
HPO2500T.XML = 1
HPO2600T.GPD = 1
HPO2600T.XML = 1
HPO2700T.GPD = 1
HPO2700T.XML = 1
HPO3100T.GPD = 1
HPO3100T.XML = 1
HPO3200T.GPD = 1
HPO3200T.XML = 1
HPO3300T.GPD = 1
HPO3300T.XML = 1
HPO3X00T.GPD = 1
HPO4100T.GPD = 1
HPO4100T.XML = 1
HPO4105T.GPD = 1
HPO4105T.XML = 1
HPO410XT.GPD = 1
HPO4200T.GPD = 1
HPO4200T.XML = 1
HPO4300T.GPD = 1
HPO4300T.XML = 1
HPO4PG3L.GPD = 1
HPO4PG3L.XML = 1
HPO5500T.GPD = 1
HPO5500T.XML = 1
HPO5600T.GPD = 1
HPO5600T.XML = 1
HPO5H83L.GPD = 1
HPO5H83L.XML = 1
HPO6200T.GPD = 1
HPO6200T.XML = 1
HPO6300T.GPD = 1
HPO6300T.XML = 1
HPO6X00T.GPD = 1
HPO7200T.GPD = 1
HPO7200T.XML = 1
HPO7300T.GPD = 1
HPO7300T.XML = 1
HPO7400T.GPD = 1
HPO7400T.XML = 1
HPO7X00T.GPD = 1
HPOEMUI.DLL = 1
HPOF300T.GPD = 1
HPOF300T.XML = 1
HPOGDS3L.GPD = 1
HPOGDS3L.XML = 1
HPOH3550.EXP = 1
HPOH5500.EXP = 1
HPOJ1600.CFG = 1
HPOJ2600.CFG = 1
HPOJ2700.CFG = 1
HPOJ6200.CFG = 1
HPOJ720.GPD = 1
HPOJ7200.CFG = 1
HPOJ7300.CFG = 1
HPOJ7400.CFG = 1
HPOJ750.GPD = 1
HPOJ750I.GPD = 1
HPOJ920.GPD = 1
HPOJ950.GPD = 1
HPOJG55.GPD = 1
HPOJG55I.GPD = 1
HPOJG85.GPD = 1
HPOJG85I.GPD = 1
HPOJG95.GPD = 1
HPOJK60.GPD = 1
HPOJK60I.GPD = 1
HPOJK80.GPD = 1
HPOJK80I.GPD = 1
HPOJV30.GPD = 1
HPOJV40.GPD = 1
HPOJV40I.GPD = 1
HPOJV45.GPD = 1
HPP0320T.GPD = 1
HPP0320T.XML = 1
HPP0330T.GPD = 1
HPP0330T.XML = 1
HPP0370T.GPD = 1
HPP0370T.XML = 1
HPP0380T.GPD = 1
HPP0380T.XML = 1
HPP03X0T.GPD = 1
HPP0420T.GPD = 1
HPP0420T.XML = 1
HPP0470T.GPD = 1
HPP0470T.XML = 1
HPP1160T.GPD = 1
HPP1160T.XML = 1
HPP2570T.GPD = 1
HPP2570T.XML = 1
HPP7200T.GPD = 1
HPP7200T.XML = 1
HPP7400T.GPD = 1
HPP7400T.XML = 1
HPP7800T.GPD = 1
HPP7800T.XML = 1
HPP78X0T.GPD = 1
HPP7X00T.GPD = 1
HPP8000T.GPD = 1
HPP8000T.XML = 1
HPP8100T.GPD = 1
HPP8100T.XML = 1
HPP8200T.GPD = 1
HPP8200T.XML = 1
HPP8400T.GPD = 1
HPP8400T.XML = 1
HPP8700T.GPD = 1
HPP8700T.XML = 1
HPP8X00T.GPD = 1
HPPH0330.EXP = 1
HPPH0380.EXP = 1
HPPH0420.EXP = 1
HPPH0470.EXP = 1
HPPH1500.EXP = 1
HPPH3100.EXP = 1
HPPH3200.EXP = 1
HPPH3300.EXP = 1
HPPH7800.EXP = 1
HPPH8000.EXP = 1
HPPH8100.EXP = 1
HPPH8200.EXP = 1
HPPH8400.EXP = 1
HPV600AL.DLL = 1
HPV700AL.DLL = 1
HPV800AL.DLL = 1
HPV820AL.DLL = 1
HPV880AL.DLL = 1
HPVDB720.DLL = 1
HPVDB820.DLL = 1
HPVDJ50.INI = 1
HPVDJ610.GPD = 1
HPVDJ612.GPD = 1
HPVDJ615.GPD = 1
HPVDJ660.GPD = 1
HPVDJ66E.GPD = 1
HPVDJ67X.GPD = 1
HPVDJ690.GPD = 1
HPVDJ691.GPD = 1
HPVDJ693.GPD = 1
HPVDJ694.GPD = 1
HPVDJ695.GPD = 1
HPVDJ697.GPD = 1
HPVDJ69X.GPD = 1
HPVDJ6XX.GPD = 1
HPVDJ710.GPD = 1
HPVDJ720.GPD = 1
HPVDJ7XX.GPD = 1
HPVDJ812.GPD = 1
HPVDJ815.GPD = 1
HPVDJ82E.GPD = 1
HPVDJ82I.GPD = 1
HPVDJ82X.GPD = 1
HPVDJ870.GPD = 1
HPVDJ87E.GPD = 1
HPVDJ87I.GPD = 1
HPVDJ87X.GPD = 1
HPVDJ882.GPD = 1
HPVDJ89E.GPD = 1
HPVDJ89I.GPD = 1
HPVDJ89X.GPD = 1
HPVIMG50.DLL = 1
HPVNAM50.GPD = 1
HPVSCP50.DLL = 1
HPVUD50.DLL = 1
HPVUI50.DLL = 1
HPW0460T.GPD = 1
HPW0460T.XML = 1
HPW1000T.GPD = 1
HPW1000T.XML = 1
HPW1200T.GPD = 1
HPW1200T.XML = 1
HPW1B83L.GPD = 1
HPW1B83L.XML = 1
HPW1QI3L.GPD = 1
HPW1QI3L.XML = 1
HPW1RC3L.GPD = 1
HPW1RC3L.XML = 1
HPW2BC6L.GPD = 1
HPW2BC6L.XML = 1
HPW9800T.GPD = 1
HPW9800T.XML = 1
HPWH0460.CFG = 1
HPWH9800.CFG = 1
HPWK550T.GPD = 1
HPWK550T.XML = 1
HPWK850T.GPD = 1
HPWK850T.XML = 1
HPWM50AL.DLL = 1
HPWM5100.GPD = 1
HPWM5112.GPD = 1
HPWM5122.GPD = 1
HPWM5125.GPD = 1
HPWM5225.GPD = 1
HPWM5350.GPD = 1
HPWM535M.GPD = 1
HPWM5CON.INI = 1
HPWM5DB1.DLL = 1
HPWMACRO.GPD = 1
HPZ3ALHN.DLL = 1
HPZ3CLHN.INI = 1
HPZ3LLHN.DLL = 1
HPZ3MLHN.GPD = 1
HPZ3RLHN.DLL = 1
HPZ5CLHN.INI = 1
HPZ5RLHN.DLL = 1
HPZ6CLHN.INI = 1
HPZ6MLHN.GPD = 1
HPZ6RLHN.DLL = 1
HPZEVLHN.DLL = 1
HPZFNLHN.NTF = 1
HPZIDR12.DLL = 1
HPZLALHN.DLL = 1
HPZINW12.DLL = 1
HPZIPM12.DLL = 1
HPZIPR12.DLL = 1
HPZIPT12.DLL = 1
HPZISN12.DLL = 1
HPZLELHN.DLL = 1
HPZLLLHN.DLL = 1
HPZLSLHN.DLL = 1
HPZPPLHN.DLL = 1
HPZPRLHN.DLL = 1
HPZSCLHN.DTD = 1
HPZSCLHN.INI = 1
HPZSMLHN.GPD = 1
HPZSRLHN.DLL = 1
HPZSSLHN.DLL = 1
HPZSTLHN.DLL = 1
HPZUILHN.DLL = 1
[PrinterPackageInstallation.amd64]
PackageAware=TRUE
CoreDriverDependencies={D20EA372-DD35-4950-9ED8-A6335AFE79F0},{D20EA372-DD35-4950-9ED8-A6335AFE79F1},{D20EA372-DD35-4950-9ED8-A6335AFE79F2},{D20EA372-DD35-4950-9ED8-A6335AFE79F3}
[Strings]
;Localizable
Disk1="Windows Installation Disc"
[SourceDisksNames.x86]
1 = %Disk1%,,,"I386"
[SourceDisksNames.amd64]
1 = %Disk1%,,,"Amd64"
[SourceDisksNames.ia64]
1 = %Disk1%,,,"Ia64" -
Acrobat 8.1.7 -- Error 1920.Service Print Spooler?
I have a valid key on an installed version of Adobe Acrobat 8.1.7. (AA8 Standard installed on a XP system)
It fails to create a PDF document and the Error 1920 apprears before it shuts down.
When, per representative suggestion, I attempt to uninstall it and then re-install with the valid key, it then reports:
Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient priviledges to start system services.
I verified that I have a valid key on My Adobe using my email address, etc.
But I see no way out of this 'dead end'.
After attempting to remove or repair the installation in add/remove programs, I get the support info:
Adobe Acrobat 8.1.7 - CPSID_50029
But when I go there I see nothing that tells me how to fix the problem.
How do I unstall and re-install this so I can continue to use my AA8 on my XP system?David:
I found that helpful input, yes.
The tech I spoke with told me to use a cleaner program to force erasure so
I could reinstall it.
He failed to tell me that you better be sure you have your original disk,
because you can't download AA8 via a web.
The best solution is to upgrade, which I would be more likely consider if
some consideration were given for all the headaches of trying to get AA8
back up and running.
The principal being "If you can't make what I already have work, why should
I pay for your update?"
I will continue to look for the disc and let you know how that goes....
Dave -
Getting spool error when trying to use a network printer from a remote computer.
I have 2 HP deskjet printers attached to my computer. One is a D4260 and the 2nd is an F4280 all in one. I would like both of these printers to be available on our wireless network so that my girlfriend can use the printers from her laptop. The D4260 is working just fine but when I try to print to the all in one it looks as if it printed on her computer but I get a spooling error on mine and no printing.
Go to hp.com.au, top right corner select support & drivers
select software & driver download type in your printer name HP Deskjet F4280
then select your operating system-step 1
on step 2 select utility diagnostic tools,select HP Print Diagnostic Utility
run the software, select your printer, then diagnose...then select fix all
this software automatically detects spooler errors & fix them
just follow the instructions from the HP Print Diagnostic Utility
good luck.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )
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