HP printing software is messing up my mouse cursor???

ever since i installed my HP C309g-m, my mouse cursor has been screwy. It is an open hand when browsing. Someone in another forum suggested pressing control and shift, and now when it is over text, it becomes a crosshair.
I tried disabling all the HP add ons (by suggestion) and this didn't seem to make much of a difference. Can anyone help? It is making IE type extremely slowely and is making it very unstable (have to restart all the time).
thanks!
stacey

I tried disabling all the HP add ons (by suggestion) and this didn't seem to make much of a difference
Did you close IE after disabling, and then start IE again? It worked for me, but I still think HP should make a fix for this, since the basic idea of the program is pretty good.
It's not of much use if you have to keep it disabled, and then when you really need it, you have to:
enable Web Printing
close IE
open IE
go to the same web page again
use Web Printing

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Hp printer software update 3.0, now unable to print from preview

I have a mid 2007 iMac with a 2.4 Ghz Intel Core 2 Duo running OS 10.9.5 Build 13F34. I updated the HP Printer Software Update Version 3.0 on Oct 9, 2014. I have a HP Laserjet 3050 All in One printer that has worked flawlessly.
Now when I try to print PDFs or Jpegs from Preview, the "ready light" on the printer flashes a couple of time but nothing prints out. I cannot print from Preview. I cannot print PDFs from Adobe Reader. I can print Jpegs from iPhoto.
I have time machine. How can I go back to the previous HP printer software version and will I mess up my computer by trying to do so?

Yeah, I thought that "update" just updated Apple's printer drivers that it stores on the computer. I didn't know that it actually applied the drivers. At any rate, those are presumably Apple's drivers, not HP's. The printer manufacturer's drivers usually have more functionality than Apple's.
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First, power down and unplug the computer for 15 seconds before rebooting. If that doesn't work, then the next question is: Have you ever downloaded and run HP's Mac software for this printer? IF SO, you might try deleting your printer in system preferences, and then adding it back, however, when it's found, do not accept the default AirPrint software but check the dropdown list to see if there's an option for HP software before continuing.
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I printed a 'preview' document and now it continues to print a never ending set of copies. I have re-installed the printer software, but it still continues to print more copies. What do I need to do to stop the document printing?

I printed a 'preview' document and now it continues to print a never ending set of copies. I have re-installed the printer software, but it still continues to print more copies. What do I need to do to stop the document printing?

Try resetting the printing system.
1. Open System Preferences > Print & Fax
2. Move your mouse over the Printers list
3. Hold down the Control button and click the mouse
4. Click the "Reset printing system ..." popup
5. Restart your Mac
This will remove your print queues but not your printer drivers. So you will only need to add your printer queues again.

Since I installed a printer software Satellite L300 has stopped working

Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
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if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
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if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
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-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
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windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
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=========
i also tried to click start windows normally but it won't work

If the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there?

HP Printer Software Installation will not complete

I have an HP Officejet 8500 wireless bought in late 2011. Never an issue until a recent new printer added to the computer seems to have changed an unknown setting and now printer or computer will not recognize or initiate a wireless print request. Have tried all firmware updates, software updates, etc. Printer is perfectly connected to wireless network established by router. Any wireless print request from my MacBook is met with a "printer offline" description and sits in printer que. Printer works(ed) fine when connected via USB to MacBook.
Thought to uninstall/reinstall printer software hoping to reachieve initial set up defaults which have been working well prior to addition of new printer to computer.
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Click the Apple icon in the upper left corner and choose Force Quit. Look for the item that says Not Responding and force quit it.

Printer Software Installer has stopped working

Product: HP Laser Jet M1005 MFP
OS: Windows 7, 64-bit
Notebook ACER , Aspire 5349, Intel Celeron CPU B800 @ 1.50 GHz
(new notebook, old printer - printer worked well on Windows XP)
I downloaded driver ljM1005-HB-pnp-x64-en. Driver had been extracted and setup started.
Installation started and after some initialization (~10 sec) it kept writing:
Preinstalling the driver files... or Copying files to hard drive... (switching approx. once per second) after a while (~ 20 sec)
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Driver cannot be installed and printer does not work.
Please, help.

Hello,
Thanks for the post. This is an odd one, I might suggest the method outlined below in the third link, if that does not help, I might recommend that you post this question on the following links below. Good Luck!
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

HP Smart Web Printing Software

Is there a version of HP Smart Web Printing Software that will work with Internet Explorer 8.0? I upgraded from Internet Explorer 7.0 to 8.0 (using XP SP2), and my previous HP Web Site Add-On Version 2.15.7.0 was incompatible with IE 8.0, so I tried upgrading to HP Smart Web Printing Version 4.05. First I selected "Install Now" from the HP web site & thought the load was successful, but then I couldn't find it among installed programs on my PC. Then I selected "Download Only" from the web site, and ran the executable from my desktop, but it went into an uninstall mode and froze. I exited the program and selected the executable a 2nd time. It started to load but stopped, saying another install program was still in progress. I exited the program & rebooted the PC. I selected the executable for the 3rd time and the installation appeared to complete successfully. At least the application was listed among installed programs, but it does not appear anywhere on the IE toolbar, and I have not found any way to run the application. Is it even compatible with IE 8.0?

Gurnie wrote:
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I've attached a screenshot of the SWP icon, so please check if you can see it. You may have to click on the '>>' button to see more buttons, and reveal the SWP button.
@Ronalds: It's not compatible with Vista 64-bit according to the specs, but try to install it anyways and see if it works.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Attachments:
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How to address HP Printer Software Update 3.0, iTunes 12.0.1 update that sits in the App Store, 'Calculating' for days with no install?

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Thanks again.

Error while installing printer software for HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS

I am getting below error while installing printer software of HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS. Can you please help me resolve this error? Thanks in advance.

Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

When I plug in my IPOD Nano into a USB port, the computer recognizes it as a printer. It then attempts to install the printer software, which is already installed. The only way to fix it is to unplug the printer. Any thoughts?

When I plug in my IPOD Nano into a USB port, the computer recognizes it as a printer. It then attempts to install the printer software, which is already installed. The only way to fix it is to unplug the printer. Any thoughts?

Turn the printer off.

C++ 2012 package (11.0.50727) & error message during installation printer software

Hello to you all,
I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
I would be very thankfull if someone could help me resolving this issue.
(Note: I've tried to get help on the support forum of HP. More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
I most thankfully await your response(s).
Update (30-9-2014, 23:14):
I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
Yep, you guess it .. I made my problem worse.
When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
for a glimpse of a moment, and disappears. It said (in Dutch):
'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
Klik op OK als u het programma wilt beëindigen'.
It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
Please, help me out? I most thankfully await your answer(s).

Hello to you all,
I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
I would be very thankfull if someone could help me resolving this issue.
(Note: I've tried to get help on the support forum of HP. More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
I most thankfully await your response(s).
Update (30-9-2014, 23:14):
I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
Yep, you guess it .. I made my problem worse.
When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
for a glimpse of a moment, and disappears. It said (in Dutch):
'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
Klik op OK als u het programma wilt beëindigen'.
It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
Please, help me out? I most thankfully await your answer(s).

How do I report a bug: HP Printer Software Update 2.7 not compatible with HP C5200 series (C5280)

Hi
I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
"Communication Error: Unable to send print data ..." blah blah.
It was working fine under 10.6.7 ...
What seems like several months later, I have
1) checked the cable
2) checked the printer (it works on a Windows machine)
3) Downloaded the "latest" drivers from the HP website (dated 2009)
4) Scrubbed the HP software (using HP uninstaller option with Cmd-Cntrl-Opt pressed)
5) Downloaded the "Software Update" version of HP Printer software update 2.7 .....
6) Installed the HP software again (just in case it needed to be in that order)
7) Scrubbed it again
8) RE-downloaded HP Printer Software Update 2.7 via Software Update
and tried printing again ..... still no joy.
My view is that this is a bug.
Is it possible to report such a phenomenon to anyone in Apple / HP who would actually take notice (or, whisper it) care?
Any further suggestions - or perhaps ideas for places to take a restful vacation - gratefully received.
Thanks
DJB

Is your wretched printer the same model? How about the Mac - and your OS.
I have tried to persuade HP that this should be investigated here:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
DJ

Installing HP Photosmart 7520 all in one printer software

My new HP Photosmart 7520 will not install on my Dell PC. I have the 32-bit Windows Vista OS. When installation begins I immediately get the error message: "Key not valid for use in specified state". I've tried installing the CD and the software from HP on-line, all several different ways. I 've used the troubleshooting download from HP but both methods do not solve the installation problem. I've temporarily disabled the firewall. I've done disk clean-up and defragmenting. I've restarted the PC more than a dozen times during my efforts. Even Microsoft Windows can't install all the software from updates - only the fax portion. If I can get past the point where the error message occurs I think the software will install.
I hesitate to try the Geek Squad. My experience with them is that most of the geeks aren't competent and it's a crap shoot getting assigned one that is. They will be my last resort.
Has anyone had this problem? Does anyone have a solution?

Hey @jimlg ,
Welcome to the HP Forums!
I understand you're unable to install the printer drivers for your Photosmart 7520 printer.
The error you have listed is a Windows error and not attributed to the printer software. You can confirm this with the fact the error occurs when trying to install from Windows update bypassing our installer.
You may want to try following the suggestion in this thread made by @Gemini02 which seems to help resolve the issue for some users experiencing the same problem: Re: key not valid for use in specified state.
Let me know if that helps.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP printing software is messing up my mouse cursor???

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