Hp pro 3130 small form factor freezing

Hey guys, I recently rolled out a HP Pro 3130 Small Form Factor PC to a client a month ago and they have been experiencing constant freezing. Basically the whole PC locks up and nothing can be done to revive it aside from a complete Power Cycle. As an IT Professional, I have done significant investigation and troubleshooting and have not been able to come to any conclusion. It appears to be completely random with no patterns (eg particular application or time) and happens several times a day. I have done the following: - checked event viewer for errors or warnings (none) - checked to see if a dump file is created (none) - run a CPU Stress test and monitoring the temperatures (max 70C) - run a RAM test (memtest) with no errors reported - run a HDD test (spinrite) with no errors reported - run a windows system file check (sfc) with 100% valid file integrity - downloaded and installed latest drivers - installed latest windows updates I feel I have exhausted all options short of either a complete OS reload (i would prefer not to do) or a warranty return. Any ideas?

Hello RTerrell,
If your computer is locking up and there are bands of lines going down the screen then something is failing hardware wise
1. Memory
2. Video Card
3. Power Supply
There could also be bulging capacitors on the boards.
The best thing is to start ruling out hardware components by swapping in new ones. The power supply being the first easy one. Then try with one stick of RAM at a time, try replacing the RAM with other RAM. Finally replace the video card. If it's still failing after that then it may be the motherboard, but I'm hesitant to think that.
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You're very welcome.
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http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271#.Uk2rcJAo69I
You may also want to log in and reply to that post, but don't get your hopes up that it will be answered.
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Some versions of that system were sold with Windows 7, and drivers are available, so that would be my suggestion. If you won't be upgrading beyond 2GB, then use 32-bit; 4GB or more, use 64-bit.

Hp pro 3130 small form factor freezing

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