HP Pro Book Laptop - Damaged USB ports need replacement

Both USB ports are damaged. One is not working at al and the second one shows signs of failing also.
One local repair shop said these ports are not worthwhile to repair because of the cost. This has never happened before on the dozen computers I have owned in the past. This is my first experience with an HP computer.
Please advise

Laptop USB ports are not user replaceable.  If the repair shop says it is not worth it, then either the laptop is real old or they do not want the work.  Model number please.
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