HP Probook 4540s (H6D81ES) AMD graphic problem!

Hello,
I have installed the AMD Video Driver and Control Panel but I still can't find anything related to that video card! and my dedicated video memory is still 32mb!! There is any way to increase it or something?? Also how is it possible that I could play Watch Dogs which requires 1gb video ram while I have only 32mb !!
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Hi:
Your specific 4540s product number H6D81ES only has the onboard Intel graphics adapter. It does not have the AMD/Intel switchable grahpics according to this spec sheet I found online.
http://www.cdiscount.com/informatique/ordinateurs-pc-portables/hp-probook-4540s-h6d81es/f-107092205-...

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Hi brave_heart,
Welcome to the HP Support Forums!
I see you are having an issue getting your dual Graphics cards to work on your HP Pavilion g6-2347 Notebook PC. I will try my best to help you resolve this.
Here is a document for Overview of Switchable Graphics or Dual GPUs that explains how they work and how to find out what has been installed in your computer. Once you know exactly what is installed you can follow the document for setting up the dual graphics for best functionally.
I hope this information helps, please let me know how it goes.
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By chance, have you tried performing a full system recovery?
After all that has been done, it seems that would be the next step and would rule out the hardware. I really don't suspect it's hardware at this point as I would suspect there would be other symptoms to go along with failed hardware.
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Power off the notebook.
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AMD Graphics Problem

Hello, I am using HP Probook 450 G2 installed win 8.1 on it. In my device manager i saw an external graphics from AMD(Radeon R5 M255). I installed all the drivers but the notebooks total GPU memory is showing only 1792 MB for Intel HD graphics in Direct X diagonostic tool. The graphics from AMD is not showing. My AMD graphic's hardware ID is
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PCI\VEN_1002&DEV_6901&SUBSYS_224A103C
PCI\VEN_1002&DEV_6901&CC_038000
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Hi brave_heart,
Welcome to the HP Support Forums!
I see you are having an issue getting your dual Graphics cards to work on your HP Pavilion g6-2347 Notebook PC. I will try my best to help you resolve this.
Here is a document for Overview of Switchable Graphics or Dual GPUs that explains how they work and how to find out what has been installed in your computer. Once you know exactly what is installed you can follow the document for setting up the dual graphics for best functionally.
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I worked on behalf of HP.

G570 with AMD graphics problem

Hello
I have a problem with my Lenovo G570 laptop with AMD HD 6730M graphics card. There were some problems with it almost from begining, but bearable so I managed to live with it (some BSODs during games, or just from nothing and screen turning black). I have never found the answer for those, so I was just installing latest graphics drivers from AMD site (those on Lenovo site I have never managed to finish installation). And those new driver was quiet good, they havent stop BSODs but when screen disappeared, they was able to restore it without computer reset, so i worked with them through about 2 years. But now after one BSOD my laptop screen couldnt turn on when I started laptop ;/ but system was working. So I used external monitor to see whats happening and after loading Windows 7 there was always BSOD, also some strange vertical red signs showed on the screen (like plenty of red letters "S" or "C"). BSODs was usually coused by atikmpag.sys file so I went to emergency mode and uninstalled GPU drivers which seemed to solve the problem, couse laptop screen came back and Win7 started on normal mode, then I installed drivers back. It was working about 2 weeks and then crashed again and latest solution wasnt working this time. I tried also disc C format and installing old drivers from Lenovo site but with no satisfying results. I managed to wake up the screen by holding starting button 30sec with no energy source, then turning on with AC adapter, but with drivers installed there are still BSODs on wn7 start, but sometimes win7 starts and then GPU keeps reseting with strange screen defects. There was also some starts when win7 was working perfectly but after turning off it crashed again.
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Hello Ady,
As you have already updated the graphic driver and still the issue persist then you kindly update the BIOS and check the issue.
For Windows 7 32bit the web link is below
http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_show_4480.html
For Windows 7 64bit the web link is below
http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_show_4481.html
If the issue continues then you can contact the support center if the laptop is in warranty
Country or Region
Language
Telephone number
Hours of operation
Supported products
United Kingdom
English
0844 2491112 (5 ppm from BT landlines)
9AM - 6PM Monday - Friday
IDEA Products
Best Regards,
Tanuj
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Switchable Graphic Problem AMD & Windows 8.1- Solved

Follow the steps accurately
1. Open This Pc or My Computer and then go to Uninstall or change a program
2. As the list is displayed, you will see Intel Graphic Driver & AMD Catalyst install manager. You have to uninstall it both in express mode so that no other previous setting are available anymore.
3. First, uninstall Intel Graphics driver. If it asks for a restarting the pc than go for it.
4. As the list is displayed, you will see AMD Catalyst install manager, right click it and uninstall it in express mode. Uninstall all the AMD component. Restart your PC as it will ask you.
5. Go to This Pc or My Computer and then C Drive. Open Program Files & Program Files (x86) both of them if you are running 64-bit Os. In the search box write AMD and you will find some remaining files- delete them all.
6. Now you PC is free of previous drives and the remaining files. Although right click to Windows sign and go to Device Manager. You will see Display adapters and uninstall them both. This step is not necessary but just to be sure that your PC has no previously installed drivers.
7. Open your browser and download the latest Intel Graphics Driver for your PC. My driver was Win64_153322. Install it. If you install it correctly than you are half way through. Restart your PC if it requires.
8. Go to AMD web site and download the latest driver. To avoid complicacy best option is to download Autodetect. Because it will choose the best appropriate driver for your system. File name is amddriverdownloader.
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10. Hopefully your driver problems will be solved. To check it go to device manager and see if the drivers are installed correctly. Turn on CCC and give it a try to play a game in High Performance. You will see the problem is solved.
This is how I solved my AMD graphics problem. I been suffering since I installed Windows 8.1 just after it was released and today 15 Jun 14 I solved the issue. I can play any game in High performance now.
If you think my opinion is helpful to you than Please share it.
Liyad Salem Mridu.
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hey , can u help me ? i am having the same problem

About adding extra graphics card in HP Probook 4540s Notebook Pc

I have an HP Probook 4540s Notebook Pc laptop with i5 3230m processor (2.6 GHz) and Intel HD Graphics 4000. I use 4 GB RAM.
I want to add Extra Internal Graphics Card (such as Nvidia).
Can I do it?
If yes, how? Please explain!
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View Solution.

LOVE_DREAM wrote:
Is there any other way to use a graphics card?
Hi,
It already has video chip (card). As mentioned above, no way you can add an external video card to your machine. Actually there is one way which requires the following steps:
(a) Buy a new motherboard which supports external video card,
(b) Buy a new video card,
(c) Buy a new cooling system,
(d) You may need new power supply (charger)
And at the end of the day your machine may NOT work as you dream and the total cost would be more than the price of a new, better computer.
Hope this explains a bit more.
Regards.
BH
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A problem with Probook 4540s BIOS!!!

I have probook 4540s laptop, two day ago, i updated the BIOS. I dowloaded the BIOS from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5269095&... After that, i couldn't turn on my laptop. It just have had blank screen and Caplock light blink 3 time. Can you help me!!!
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The following was taken from here.
Code descriptions
Use the following table to learn about the meaning of a code that your computer may encounter.
Code type Number of Blinks or Beeps Component Being Checked Condition Possible solution(s)
AC power adapter LED
Constantly on
Power adapter
OK. Power is being supplied.
None. The power adapter is likely not the problem.
AC power adapter LED
Constantly off
Power adapter
Power is not being supplied
Try a different power outlet.
Replace power adapter.
AC power adapter LED
Continuous blinking
Power adapter
Insufficient power
Try a different power outlet.
Replace power adapter.
Caps Lock/Num Lock
1
CPU
CPU not functional
Reseat replace CPU.
Service
Caps Lock/Num Lock
2
BIOS
BIOS corruption failure
Restore BIOS from onboard backup (jumpers)
Service
Caps Lock/Num Lock
3
Memory
Memory module error not functional
Reseat memory modules (see next section).
Test memory from UEFI or BIOS.
Replace bad memory modules.
Service
Caps Lock/Num Lock
4
Graphics
Graphics controller not functional
Service
Caps Lock/Num Lock
5
System board
General system board failure
Service
Caps Lock/Num Lock
6
BIOS
BIOS authentication failure
Restore BIOS from onboard backup (jumpers)
Service
Beep
Varies
Varies
Varies
Reseat memory modules (see next section).
Service
For more detail on the exact code, search the Internet for "beep code" and the manufacturer of your BIOS - such as AMI or Award.
The caps lock blinking three times indicates it is related to the RAM.
You can try disconnecting everything including the battery and the AC charger, holding the power button for one minute, and then turning it on.
If that does not help, then you can try removing each RAM module and trying with them one at a time.
Page 60 of this guide details how to remove the RAM should you need it.
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I have upgraded my MacBook Pro 15 late 2011 to 8Gb RAM, now when I go to about this mac in it more info it doesn't show AMD graphics card as it used to before, it just show Intel HD Graphics 3000 512 MB is that a problem that I need to worry about?

I have upgraded my MacBook Pro 15 late 2011 to 8Gb RAM, now when I go to about this mac in it more info it doesn't show AMD graphics card as it used to before, it just show Intel HD Graphics 3000 512 MB is that a problem that I need to worry about?
and in system report >> hardware >> Graphics/Display >> it shows both grafics card listed.

Some Mac's when the RAM is increased the Intel HD 3000 integrated graphics will bump itself up to the higher video RAM it takes, this seems to be what occured.
It also means the dedicated graphics card will be used less, but only so slightly less.
You obviously still should have both, you can test this by turning off Graphics Switching in Energy Saver, that will use the decicated AMD card all the time.
You can also run Cinebench and compare the scores here
Mac video card performance

HP pavilion 17 problems switching amd graphics card

HP pavilion 17 with AMD radeon 8670M
I tried to switch from intel graphics card to AMD graphics card, at the switchable graphics menu.
Switched to high performance at some games, but I still can't run the game at high settings, and even low settings are too high, the game is still a bit slow . I have searched for some solutions, like changing the card in the BIOS, but the setting to change cards, wasn't in the BIOS. Nothing helped, and after a year i still don't have a solution to this problem...
Does anyone knows a solution to this, what am I doing wrong?
Thanks,
Keiko

i have the same problem my system is around the same
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Msi GX60 (AMD Radeon 7970M Graphics PROBLEM)

Ok so I got this laptop as a gift awhile back. Ever since I have never been able to get the dedicated graphics working. The Radeon HD 7970M. I've tried disabling the integrated and the screen kinda glitches up and freezes so I just turned it off and when it was turning off it decides to configure windows (believe this happens everytime i disable it). When I turn it back on I get this amd driver error called "Graphics" and this is what it says, "No AMD graphics driver is installed, or the AMD driver is not functioning. Please install the AMD driver appropriate for your AMD hardware." I have tried doing this many many times, uninstalling and reinstalling different drivers for it and it still does not want to work. Whenever I disable the integrated the dedicate also shows this little yellow triangle in device manager. I heard the specs on the msi GX60 are pretty nice and I'd really love to use it's power, i'd very very VERY much appreciate the help! it would mean everything to me.
Oh and one more thing, in device manager when I right click on it and go to properties it says this under "Device status" Windows has stopped this device because it has reported problems. (Code 43)
I'll be on all day checking this thread, I am definitely capable of giving more information if needed! i'll just need some directions

oh and ever since i got the computer brand new, windows update will not work.
"Downloading updates..."
"Downloading 62 updates (0 KB total, 0% complete)
and it stays like this. yes I have connection to the internet, everything else can connect.
maybe it has something to do with the graphics card problem i'm having?

Problem with my amd graphic card

Hi.. I have a problem with my amd graphic card.. The card is amd radeon 6770m.. I did format on my laptop and when I tried to install the catalyst center which includes the driver, it displays a message which say that catalyst center stop working... I have downloaded all the versions of the driver since 2011 when I bought the laptop... But I have the same problem whichever version I try.. I also have updated the bios to the last version but nothing happens..I think maybe graphic card is broken.. Thanks for reading..

Hi @Lefteris93 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your I would uninstall all the software and drivers for AMD High-Definition (HD) Graphics Driver and Catalyst Control from the control panel and the Device manager. Restart the notebook and download from here.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase. This will help update the drivers that have been installed on the Notebook. If you graphics card was damaged or not functioning you would have a black or blank screen.
Thanks.
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HP Probook 4540s: Fingerprint Scanner Not Working

Hi,
Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner.
Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
I really need help in sorting out this issue. Details of what steps I took trying to make the scanner work are given below.
Specs:
1) Probook 4540s
2) Windows 7 64-bit
3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
Details of the problem and steps I took to install drivers:
After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...
I installed the drivers in roughly this order:
1)realtek ethernet controller drivers,
2)audio drivers,
3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)
4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.
5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.
6) HP hotkey support
7) HP universal camera driver
8) Validity Fingerprint sensor
9) Synaptics Touchpad driver
10) Atheros wifi & bluetooth
11) Jmicron card reader
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
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-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
Then as suggested in another forum post, I first installed this :http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe and then the validity drivers from 4540s drivers page, and then HP Protect Tools.
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!
Please HP provide a solution. Thanks!
This question was solved.
View Solution.

Ok problem solved. I dont know whether it is related to the installation of HP windows 7 Essential System Updates and Intel MEI driver or not - but I did install these.
What really worked without doubt was this - > install both the fingerprint drivers and then the HP Protect Tools. Once rebooted, open HP Protect tools, then go to administration in the bottom right corner -> Administrative Console ->Increase System security -> tick windows login security and your done. Now you will be able to log in via enrolled fingerprints.

HP Probook 4540s no sound from Headphones or external speakers

Hi everyone,
I bought a HP Probook 4540s-Intel i5-3210 2.50 GHz, 6BG RAM, AMD Radeon HD 7650M 2GB DDR3 and an internal Intel HD Graphics 4000.Currently using Windows 7 Ultimate 32bit.The problem is that I installed the sound drivers from the HP site (IDT High-Definition aoudio CODEC) but the sound is only comming from the laptop speakers.Nothing happens when I plug in headphones or external speakers.Please help me because I have to use at least my headphones at work.

Hi,
Please right click the speaker icon (bottom right corner), select Playback devices and enable the Headphones.
Hope this helps.
BH
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AMD Graphics card not working well

I have a HP ProBook 4540s with Intel HD Graphics 4000 and AMD Radeon HD 7500M/7600M Series Graphics.The AMD GPU used to be working fine on all games and applications but now I am experiencing very poor performance with it. Even Intel HD Graphics 4000 works better than AMD GPU at the moment. When I launch any game with "high performance" mode (AMD GPU) the game has low FPS and is really not smooth enough, "laggs". When I play the same game with "power saving" mode (Intel GPU) it works just fine. It means that graphics card for sure has some kind of a problem. What should I do?Re-installing windows or drivers do not help at all. I tried changing the thermal compound and do the dust cleaning but it did not helped either.

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HP Probook 4540s (H6D81ES) AMD graphic problem!

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