HP Probook 6560B

Hi,
Im having issues with a HP Probook 6560B, where I am unable to boot it up at all (does not even power up).
I was curious if there is any known errors regarding power up issues or there is a simpler solution then to send the laptop off for warrenty.
I've already done some troubleshooting which hasn't fixed the issue:
- Removed battery and replaced with a known working/charged one
- Disconnected battery completely and plugged in AC adapter.
- Tried using 2 known working AC adapters, from other HP Probook 6560B's..
I should also note that the entire time the laptop has had power, the front power LED is blinking between white and amber. This is regardless of wether or not the battery is inserted.
Any help with this issue would be great.
Thanks

I have this same issue. This is a new computer, less than 10 days old. I'm sending this one in for warranty repair.

Similar Messages

Notebook HP Probook 6560b not booting when my book essential is plugged in.

Dear sirs,
My laptop will not boot when the my book essential is plugged in.
The facts
MY book essential 3.0 TB
HP Probook 6560B
My book works well, is installed in windows and works perfect.
Drivers are up to date.
However when i want to boot my pc the system freezes.Doesnt do anything not even the bios menu.
When i unplug the my book it resumes the boot.
I did the following things to solve the problems.
Changed bios boot order in to primary hardisk first.
Disabled booting for USB.
USB legacy option is diabled in bios menu.
I have contacted Western Digital but they say i have to change something in windows but don't know what exact.
I am really out of options and do no what to do, can you please help.
Yours sincereley,
Gerben Tierie

Hello Gerben,
Your ProBook is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forum
Good luck!
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HP ProBook 6560b - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C

Hi all,
I have seen many people have the same issue with HP but I cannot find the driver for my machine.
My machine is HP ProBook 6560b runing Windows 7 32 bit.
In my Device Manger I have an unknow device and when go into properties I find the following:
Genral - Port_#0001.Hub_#0003 & The drivers for this device are not installed. (Code 28)
Details - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C
Can anyone help please?
Anthony
This question was solved.
View Solution.

Hi:
Below is the link to the driver you need for your HP ProBook 6560b - USB\VID_138A&PID_003C&REV_0086 & USB\VID_138A&PID_003C:
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5045607&sp...

Lost my BIOS PASSWORD on Probook 6560b

Hi,
I lost my BIOS password on my Probook 6560b.
Can someone please help my how to solve this issue.
After entering the password several times, no error is displayed, only a message to power off the laptop.
Thank you in advance,
regards,
H.
This question was solved.
View Solution.

Hi,
Unfortunately, business machines such as Probooks or Elitebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.
If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.
Regards,
DP-K
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I lost my bios key. hp probook 6560b

hello,
i lost my bios password.
what to do?
hp probook 6560B
grtz,
dcat177

Please remove the RTC Battery following the steps available in Page 71 of the service manual:
http://h10032.www1.hp.com/ctg/Manual/c03052147.pdf
Insert the RTC Battery after a 5 minutes and start the system.
I am an HP employee.
Regards,
Vidya
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How to install the second hard disk (HP ProBook 6560b LG658EA) ?

How to install the second hard disk (HP ProBook 6560b LG658EA) ?

Hi,
You can install a second HDD in the Upgrade Bay - this is detailed on Page 67 of your Maintenance & Service Guide.
Regards,
DP-K
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HP Probook 6560b Graphics Card issue

Dear all,
First off... sorry for the long story...
Somebody has to explain this to me as I do not know what is going on.
I have a Probook 6560b laptop which has a AMD Radeon HD 7400M series graphics card.
Last saturday while I was messing around in Windows 8.1 Pro my screen suddenly went crazy. It looked like the screen you see on hacked computers in the movies. Everywhere pixelated.
I thought nothing of it and did a hard reboot. Laptop worked afterwards no problem.
Monday going to work my laptop screen started to go crazy again. I could not understand what was the issue. Everywhere pixels going from left to right and back and forth.
Then it happened. Blue Screen Of Death with the error : VIDEO_TDR_FAILURE.
I shut down my computer. Waited for a couple of seconds and turned it on. Screen was not working. Not even the bootloader with the HP logo wasn't showing.
I disconnected the charger, pulled out the battery and pressed the on off button for about a minute. Placed the battery back, turned the laptop on and screen got back.
But this was the beginning of many pixel error and frustration. Long story short (as up till now it has been a short story) screen did not come back on again and windows gave me a BSOD with error message VIDEO_TDR_FAILURE.
At this point I was convinced it was an hardware issue. I am guilty of playing games which gives a heavy load on the GPU.
When I connect an external monitor to my laptop I could see the screen but windows still gave BSOD.
Logged into safe mode... made a backup and installed windows 8.1 again. Aha everything was working... now ready to install the drivers...
The moment I installed the GPU drivers again BSOD with VIDEO_TDR_FAILURE. This is an hardware issue... I gave up fixing it... logged in safe mode... set the drivers to work with the normal display adapter.
So I was now working with a laptop screen that wasn't working... and a external screen hooked up to my laptop. I was looking to replace the chip on my laptop (which is 216-0809024 for those who are interested).
I know what you're thinking... It's an hardware issue... you know what the problem is ... go fix it...
Now comes the weird part:
Today I installed a couple of software on my laptop and it needed to reboot. So I said yes and the laptop was rebooting... Suddenly the screen of my laptop turned on and showed everything like it was normal.
Already given up on the chip I figured this must be a fluke... so I did a shut down... and started my laptop again...
Laptop screen was working...
*scratching my head at this point
So then I thought what would happen if I install the drivers... So I installed the drivers...
Laptop screen was still working...
*still scratching my head...
I have to shut down and reboot the computer... the GPU must be going crazy... So laptop shut down and reboot...
Laptop screen was still working...
*still scratching my head...
Installed 3D Benchmark... to see what is going on... All test at 60 FPS...
The GPU is working again and screen is working...
I have no clue what is going on and no clue how this can happen... After 3 days of not having a working GPU I suddenly have a perfectly fine GPU...
So I had to come with my story and had to ask someone... what the f???
Can someone explain this to me?
Sorry for the long story...

After working for about 5 hours straight with no errors...
Screen died on me again... Funny thing was that it did not die on me while testing the gpu...
It died on me when I was remotely connected with another laptop using RealVNC...

Validity Sensors HP PrObook 6560b

Hi my HP ProBook 6560b originally came with windows 7 64bits fully workinkg all drivers including Validity Sensors. the trouble started when i upgrarded to windows 8.1 OS. later on i decieded to downgrade to windows 7 32bits. All grivers are installed but my Validity Sensor is not working. Additionally the camera icon is not showing as it used to show on desktop on m previuos window7. How can I get help from you guys to solve this problem for once and all?
Thanks in advance.
Best regards
Donche

Dear Customer,
Please boot the unit to BIOS by tapping F10 at the restart and then reset BIOS to defaults, save the changes and exit.
Once the BIOS is reset, please install the following drivers and check:
Validity Fingerprint Sensor Driver:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405097&swItemId=ob_134806_1&swEnvOid=405...
HP Universal Camera Driver:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405097&swItemId=ob_127267_1&swEnvOid=405...
Please download the above files > right click on the SP numbers and run as administrator to install the above drivers.
If the issue still persists, the sensor might be faulty and needs to be replaced.
Hope this helps, for any further queries reply to the post and feel free to join us again.
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Although I am an HP employee, I am speaking for myself and not for HP.

Probook 6560b does not recognize my SSD

hi, i recently purchased a hp probook 6560b and wanted to give it an upgrade by replacing the standard 500gb 7200rpm hdd with a 120gb force gt ssd. but the notebook doesn't recognize the ssd at all, it says no drive is installed. the notebook has the latest bios available and the ssd has the most recent firmware. i know the ssd isn't defective because it works just fine in my desktop pc. hopefully one of you guys can help me out. thanks in advance.

############################################################ Update from January / 2012 # to everyone reading this and having the same issue:# There is a BIOS update F.22 available that fixes the recognition problem! ## Sata-III speeds are still not usable, but it is a big step forward. See page5 and onwards.########################################################### Hello fellow 6560b owners,I decided to enter this support forum to inform you of an important correlation concerning the SSD-Problem I observed: Every non-recognizable SSD-drive mentioned here had a native SATA-III (6Gb/s) Interface.  Every working SSD* had a native Sata-II or Sata-I interface.(*exception: the Crucial M4 mentioned by Slym, which seems to be recognized, but fails on system-level none the less. That does not count as 'working'.) The correlation to recognizion/Sata-II dawned on me after my 6560b did not recognize a brand new Kingston Hyper-X 120GB (Sata-III), but did correctly recognize an OCZ 180GB Agility 2 (Sata-II), which is almost identical to the OCZ Vertex 2/LE. The OCZ drive worked without problems until this week, when it suddently failed without warning. Totally bricked, all data lost. OCZ is aware of that problem, the forums are full of it, but they obviously don't want to start a recall. (Corsair did that with their failed Force3-Series, as well as Intel should do with their 310-Series repeatedly reverting to 8M size.) Which means, I'm back to zero and have to find a new drive that is reliable and recognized in the 6560b. For any SSD-user out there: backups will save you a ton of frustration. Most mayor manufacturers had serious problems with their SSDs dying, so be warned. Some details about my machine: new 6560b, 3 months old (as was the OCZ drive), HW 65 B3 stepping.(->no Intel Sata-chipset failure possible.) Search for explanation / reasons to the 6560b's SSD-problemHWinfo reports 2 Sata-III Ports, which I suppose are those on the main drive slot and the optical drive.The HW 65 as well as the QB67 (which both seem to be very identical according to wikipedia) both reportedly support 2 SATA-III-Ports, which were not affected in the B2-stepping-Sata-II-failure-thing that hit Intel in Jan/Feb 2011.So why should a Sata-III-link from a Sata-III-capable mainboard to a Sata-III-capable drive not work, but a sata-II does?And why can't the Sata-III drives just revert to Sata-II capabilities and work slower, but recogizable? general issues that I can think of:
1) hardware/software-based problem concerning the chipset improbable after that sata-II-issue. I assume they checked everything, and as most Sata-III drives are SSDs, they must have tested our models as well. Oh, and other Sandy-Bridge-notebooks accept Sata-III just fine, don't they?
remaining possibility: the B2-bug-aftermath produced this Sata-III-bug in the 6560b's configuration. That may be a hint to why the Sata-III Corsair M4 worked for the user Switched2HP and his B2-stepping-board, but similar M4-Corsair-SSDs did not work in B3-stepping-6560b notebooks. I'm not convinced of this explanation, though, as Switched2HP had also had problems with the Kingston-HyperX Sata-III drives. Important question @Switched2HP: did you test the Kingston Hyper-X in the same B2-stepping laptop the M4 runs fine in?
2) hardware/software-problem on the SSD sideWith us trying almost every Sata-III drive out there? Which work fine on other Chipsets & notebooks? Almost impossible..
not improbable cause no. 3:- hardware-problem on the electrical link side [eg. bad connectors/cables which prevent Sata-III from working, while not allowing downwards compatibility to Sata-II to jump in] this problem would IMHO only be fixable with complete replacement of the mainboard probable cause no. 4:- bios/HP-hardware-software-based problem concerning the chipset  eg. it's HPs fault because they deactivated/bricked something. See point 1) for B2-stepping-aftermath-scenario.
IMHO quite possible. HP would earn a ton of respect if they manage to solve that problem with a firmware update.  As the 6560b was built to be upgraded in a few minutes, an issue prohibiting modern SSDs and HDDs to work is a complete deal-breaker. As we, the users, have no access to the deeper configuration options, hardware-level-logs or even just knowledge about the inner workings of our chipsets, this would be the perfect time of some expert from HP to join in this thread, which is running for over 3 months now. I'm sorry guys from HP, but this is a serious problem, as soon there will only be Sata-III drives left, so I'm not doing this for fun. The HP Probook is not just any cheap throwaway-laptop.

Unable to work 64bitVM on Probook 6560b

Hello,I will use Probook 6560b for 64bit VM like WS2012R2.
I tried googling several solutions, however it still don't work.
My PC spec is below
OS:Windows 7 Professional
BIOS:68SCE Ver,F,50 2014/08/04
CPU:Intel Core i5-2540M
Virtualization:VMwarePlayer 6.0.5 build-2443746
I already tried blow things on the BIOS Setup.
Updating BIOS version F.50 2014/8 release.
Checking the Virtualization Technology.(VT-x)
Checking the Virtualization Technology Directed I/O.(VT-d)
Unchecking Data Excecution Prevention.
http://blogs.lessthandot.com/index.php/sysadmins/hardware/enabling-64-bit-vm-support/
Uninstailling the HP ProtectTools Security Manager and programs it depend on.
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Probook-6560b-i5-2520-VT-x-Bios...
Do you have any idea?

Hi rebbecaklein,
This article should help you login to your BlackBerry ID. http://bbry.lv/sTQDdK
Hope this helps.
-FS
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Bluescreen in ProBook 6560b caused by display driver Radeon HD 6470M

My computer has crashed every now and then since it was new showing bluesreen caused by a display driver error. My driver is Radeon HD 6470M. It's very disturbing and nowadays when the computer is 2 years old it has begun to crash more often. I'm really surprised of the error that can be possible nowadays in a new computer which cost me about 1000 euros.

Hi @Freedomic
Thank you for your inquiry. To get your issue more exposure you may want to post it in the commercial forum as this is the consumer forum. Commercial Forum
As your Probook is a commercial unit is it outside of support bound but your homepage may help in the meantime.
HP ProBook 6560b Notebook PC
Good Luck!
Sparkles1
I work on behalf of HP
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Hp probook 6560b Upgrade processor help

Hi, i want to upgrade my hp probook 6560bs processor from a i3, to a i7 but i was wondering what is the max tdp of this laptop as i cannot find it anywhere,thanks

Hi, You can find a list of processors supported from the following book: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03052147/c03052147.pdf Regards.

SmartCard Reader on Probook 6560b

I have a second hand Probook 6560b which was originally running windows 7 Pro.
1st thing I did was to upgrade BIOS to the latest.
Unlike my professionnal Probook 650, on this Probook 6560b, I couldn't find any option about the Smartcard reader in the BIOS (Power on when card inserted or always power on).
It is pretty difficult to find any information about which brand or chipset the Smartcard reader has.
Does it exist a tool to check it is alive or not?
Now I am running Ubuntu 14.04/64bits.
Doing an lsusb or lspci doesn't help to find this piece of hardware is installed.
I am sure it is physically there, I openned the back cover to see it.

Hi:
When all else fails, read the instructions.
Here is the link to the service manual for your notebook.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03015625/c03015625.pdf
You can find out how and where to install your WWAN in chapter 4, pages 74 and 75.
I hope you removed your battery and A/C adapter before dissecting your notebook.
Paul

HP Probook 6560b. HDD replacing

Hi.
I have HP Probook 6560b with HDD WD Black 500Gb. Notebook works perfectly. But I want replace existing HDD with new WD Blue 1Tb 16Mb to get more space. When i have replace HDD then i have get error "Disk Not Installed" in BIOS or 3F0 , when pc starting.
I have complete:
1. update BIOS from version F01 to F42
2. "Reseat" hdd more time
3. made hard reset
4. Load defaults of security and BIOS
The result is the same - disk not installed.
If i return back original hdd, then all working fine without any action (turn on only).
What I must to do to BIOS can "see" new HDD ? Thank a lot in advance.
P.S. new HDD is working

Hi ASMX,
Welcome to the HP forum!
Your HP Probook is a commercial product. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Commercial Forum/Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
In the mean time here is a link to your homepage.HP ProBook 6560b Notebook PC Support
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Which dockinstation shall i order for a probook 6560b?

Dear HP
On this site it's impossible to find out anything.
I just wanted to order the docking station for the probook 6560b, but this HP-site gives no support on anything yet.

Hi,
Page #19 also on page #21 of the following document shows a list of docking stations for the 6x60b machines:
http://i.sears.com/s/d/pdf/mp-tc/spinpdf/spin_prod_ec_1313613002
They are:
HP 90W Docking Station VB041AA#xxx
HP 120W Advanced Docking Station NZ222AA#xxx
HP USB 2.0 Docking Station AY052AA#xxx
HP Essential USB 2.0 Port Replicator AQ731AA#xxx
HP LAN and USB Travel Hub BM868AA#xxx
HP Display & Notebook Stand AW662AA#xxx
HP Adjustable Display Stand AW663AA#xxx
HP Adjustable Dual Display Stand AW664AA#xxx
Regards.
BH
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HP Probook 6560B

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