HP PS C4795 has incorrect SSID and reset to factory does nothing; Macbook running Yosemite 10.10.1
My Photosmart C4795 has an incorrect SSID and as such, I can no longer connect it wirelessly. I have gone through the menu on the printer to reset the network defaults, but it doesn't change the SSID . There is no HP Assistant available even though I have uninstalled and re-installed the software from the original disk and done the software updates; each time I attempt to use the HP Assistant to reconfigure the printer to correct the SSID, it quits working and a report is sent to Apple (I copied it, saved it into a document that is 18 pages long). I have a Belkin N600 DB router and even though I try to reset the printer network defaults, the incorrect SSID prevents it from connecting through the WPS method. I've attempted to use the PIN method, but the Belkin router dashboard says I have to enter the pin, which I obtain from the printer, and then push the WPS button on the printer which doesn't work because the printer is still processing the PIN method. I don't know what else to do. Any assistance you can give would be much appreciated.
Hi Pixie2323,
Welcome to the HP Forums.
I see that you are having some issue when attempting to connect the printer on a wireless connection.
I do have a few steps that we can try but please be advised that the Photosmart C4795 does not have drivers or software for the Yosemite operating system. This is why the disk will not work and why the HP Assistant will not work. With saying that, we can try to connect the printer with a generic driver from Apple.
I suggest we start off right from the beginning and work our way up.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Go back in to the front panel and Restore the Network Defaults once again so we are starting fresh.
On the Mac, please click on the first link that will show you how to How to reset the printing system. Once this step is complete, we can then move on to Repair disk permissions.
This last link is the HP Printer Drivers v3.0 for OS X.
For the printer, please make sure that it is within the 4'-20' range for best results.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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