HP PSC 2355 all in one --printer has no response, or has error messages

My printer has been slow or non responsive since installing on my new computer with Window's 7. The most current error message is Error: oxc18e000b 54019: Sweep_mgr_udw.e Any idea what this means?

Hi there,
Double check the content in this article. If you have been through all these steps the product may need to be serviced. If not give the steps a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

HP PSC 2355 all-in-one printer cuts off bottoms of letters

My HP PSC 2355 All-In-One Printer cuts off the bottoms of letters. Photos are fine. 3rd HP black cartrige, got worse today.
On a Mac, 10.9.3.

Hi @timed
I would like to help you with your 2355 printer. A printer reset can initiate an alignment. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Troubleshooting Print Quality Problems with the Diagnostic Page.
If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP.
Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Connecting HP PSC 2355 All-in-One printer/scanner using USB cord

I have a Time Capsule that I use to back up both my Mac Mini and my MacBook Pro and would like to connect my HP PSC 2355 All-in-One Printer/Scanner to the network using USB cord and plugging it into the back of my TIme Capsule. I tried this once, but was unable to find the Printer. I would like to set it up so I could use both the Printer and the Scanner from either my MacMini or my MacBook Pro. It would be really cool if I could figure out a way to use Back to My Mac to print when I am away from home and using my MacBook Pro at a WiFi Hotspot. Is this possible? How can I do it? Suggestions? Thank you!

+would it be possible to split the USB cord coming from the Printer+
I'm afraid not. The connection must be direct to either the TC or your computer, but not both at the same time.
Apple's Printer Troubleshooting Guide will guide you through the process of setting up the printer. Unfortunately, Apple does not offer a printer compatibility list, so the only way to really know if your device is compatible is to try to see if it can be configured.
Perhaps HP would could help in this regard.

I have a C4240 All-In-One printer and i am getting an error message Carriage Jam. i hardly use the

I have a C4240 All-in-One printer and am getting an error message on the display panel "carriage Jam". I have not given this printer any kind of abuse. I do leave it turned on but hardly ever print to it. I have replace the cartridges probably twice since i have owned it. Can you help me out as to what I should do with the printer

Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
Here ard a few areas to spend time with
http://www.apple.com/support/macbasics/
http://www.apple.com/support/imac/intel/
http://support.apple.com/videos/
http://www.apple.com/support/lion/
http://www.apple.com/support/osx/
For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch as you learn to use your iMac.
Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
http://it-ebooks.info/book/337/
Good Luck!

HP PSC 2355 all-in-one Paper Jam Error

Hi. I have an HP PSC 2355 all-in-one printer that has worked well for a long time but when i switched it on today to do some printing, it made some strange noises and when i tried to print it sent an error saying there was a paper jam - but there was not !
It feeds a sheet of paper in about half way through then stops and the error is displayed.
I tried doing a copy, and the exact same thing happens.
Has anyone got an idea what has gone wrong ?
Thanks.

Make sure to follow all steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00212225&cc=au&dlc=en&lc=en&product=422000&tmp_...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

Lost software to HP PSC 2355 all-in-one

Hello,
I am trying to find out how to get another CD for my HP PSC 2355 all-in-one printer. I can print with it but I can not use the scan feature because I lost my software CD. I got a new computer and I can not find the CD to download it so that I can use the scan feature. If anyone knows how I can get another CD or maybe where I can download the software please let me know. Thanks for the help.

Hello hispanicchyna,
I would like to provide you with some information on this. I'm guessing that your new computer either has Windows 8, or Windows 8.1 running as an operating system.
I recommend downloading and running the HP Printer Install Wizard for Windows. This program was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
The following link may answer your question as well: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&cc=us&dlc=en&lc=en&os=4132&product=422...
Let me know if you have any further questions!
Thank you,
I worked on behalf of HP.

Paper Jam for HP PSC 1610 All-in-One Printer

Paper Jam for HP PSC 1610 All-in-One Printer:
I had a paper jam and cleared the paper from the printer. Now every time I turn the printer "on" it picks up the top piece of paper from the tray and runs it about ½ to ¾ of the way thru the paper feed, stops, and then displays message "paper jam clear paper and then press OK". When I do that it simply picks up the next piece of paper off the tray and does the message again. If I push the OK button on the printer it will simply finish the ejection and then pick up the next paper from the tray, and do the same thing. I have examined the interior (and exterior) of the printer for paper scraps and any other obvious sign of trouble (dirty drive wheels, missing rollers, broken springs, etc...) and can not see anything unusual. I can not print a test print because of the paper jam message. I am running Windows XP and the printer has been working fine for months (until this recent jam). I did all the steps from the HP fix it site including clean rollers, plug and unplugged, carriage travel OK and more. Don't know what to do now........Any help would be great!!!! Thank you!

Hi my printer psc 1610 hp not picking paper

Psc 1315 all-in-one printer will not feed paper. There is no paper jam.

psc 1315 all-in-one printer has stopped feeding paper. There is no paper jam.

hi there sorry to learn that you are having this issue.
Are you still facing this issue? If you are I will do my best to help you.
Have you upgraded the firmware of your printer lately; you can get the latest firmware in the main support page for your printer
This is the main support page for your printer, GO HERE Go to software and drivers download and select your operating system. You should also upgrade the firmware of the printer.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy,
will be deeply appreciated.
Regards;
RobertoR
remember ==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP PSC 2355 all-in-one Carriage Jam - No paper jam found

HP PSC 2355 all-in-one unresolved carriage jam, with no paper jam found. I searched with flashlight through the back. Windows 7 64bit. Printer just out of 3 years in storage.
Twice I was able to bypass the problem and print a single page, but then the message returned: carriage jam.
Followed all steps suggested - no solution
Self Test Info: Device 35, 4
Vertical Cartridge to Cartridge Setting: 12
Horizontal Cartridge-to-Cartridge Setting: 0
Black Bidirectional Printing Alignment Setting: 9, 10, -9
Color Bidirectional Printing Alignment Setting: -2 -2, -15: 5, 6, -15
Thanks for any help you may offer.

Hi there,
Double check the content in this article. If you have been through all these steps the product may need to be serviced. If not give the steps a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Windows RT and HP PSC 1510 All-in-One printer connection

Hi, I have a Windows 8.1 RT tablet (Microsoft Surface 2) and a wired HP PSC 1510 All-in-One printer. Now when I plug in the printer via the USB, there is no driver that can be found to make this printer work with my device. Anyone have this problem or any solutions? I've tried looking at HP support and nothing there has been helpful.
Let me add that on the Microsoft Surface, you cannot run .EXE files which are the file types of the HP drivers.
Thanks ahead
This question was solved.
View Solution.

Hi,
I afraid the printer is not supported on Windows RT, as you may find listed within the following support document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03168175&tmp_task=prodinfoCategory&cc=us&dlc=en...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Does hp support a HP psc 1500 all in one printer

I can not print in black. I've re uninstalled and re installed my printer at least 6 times, can not find my printer which is a HP psc 1500 all in one listed therefore I used software for 1510 all in one. It prints all text in light blue. I've tried changing my printing preferences many different ways. Nothing seems to correct this problem. I've run a test page and it printed two lines in black( black print read HP PSC 1500 series and my serial number on the second line) and 3 color blocks and the rest was small squares and small lines in 3 columns. My frustration level is at an all time high. I've literally spent an entire day trying to fix this problem. Please help before I do something RASH. Thank You, Greta2

Hey @greta2,
Welcome to the HP Support Forum. I understand you're having a print quality issue with your HP PSC 1500 All-in-One Printer. I would like to assist you in resolving this and have some steps that may improve your print quality. You were correct in using the 1510 All-in-One drivers as they are compatible with your printer. Additionally, you were very diligent in approaching the problem from a software perspective - this rules out printer settings as being the most likely cause of the absence of black ink in your printouts.
From what you're describing with the test-page printout, I would recommend that you troubleshoot the issue at the hardware level. For starters, click on the following article heading and work your way through Steps 2 through 6 to better diagnose the issue:
Missing, Faded, or Dull Colors
As I suspect your print diagnostic page (Steps 3-6) will be lacking black ink in some parts as before, proceed with the following steps:
Run the clean print cartridges utility
Open the Printer Toolbox. There are two ways to do this:
Open HP Director (or HP Solution Center), select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox.
Open Printers and Faxes in the Windows Control Panel, then right-click your printer icon and choose Properties. Click on Printing Preferences. Click the Services tab, then the Service This Device icon.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
Clean the contacts
Gather the following items to clean the cartridge and carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or a paper towel to rest the cartridge on during cleaning.
Open the cartridge access door and wait until the carriage is idle and silent.
Disconnect the power cord from the back of the printer.
Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE:Do not leave the cartridges outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
Clean only the copper-colored contacts
Figure : Clean the contacts
Copper-colored contacts
Ink nozzles (do not clean)
Repeat these steps for the other cartridge.
Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
Figure : The electrical contacts in the cartridge slots
Wait 10 minutes to allow the cartridge and carriage electrical contacts to dry.
Reinstall the cartridges.
Close the cartridge access door.
Reconnect the power cord to the back of the printer.
Press the Power button to turn on the printer.
Try to print a page.
If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.
Black cartridges only: remove and rest for two hours
NOTE:The procedure below will not fix missing lines or streaked bars printed by the tri-color, photo, or gray photo cartridges, or other color printing problems. Only perform the steps below if the black print cartridge has printed defective patterns, or if you notice non-uniform black text darkness.
In the black print cartridge, this problem may be caused by sediments collecting in the nozzle area. Follow the steps below to solve this problem:
Remove the black print cartridge.
If the carriage has a latch, relatch it and then close the printer - this is important. If the printer is not closed, it cannot adequately protect the remaining tri-color cartridge.
Place the cartridge on a level surface with the nozzles up (label down).
Figure : Cartridge with the nozzles up
Allow the cartridge to sit undisturbed for two hours.
Reinstall the cartridge and print another self test page.
Click the Windows Start button, then click Control Panel.
Double-click the Printer and Faxes folder.
Right-click the icon for your printer and choose Preferences.
Choose the Services tab and click Service this Device. The printer Toolbox opens.
On the Devices Services tab, click Print a Diagnostic Page.
Look for defects on the page.
If the self test page shows no defects for the black cartridge, and if the cartridge was new, align the cartridge. To align the cartridge, follow the steps below:
Load fresh, white paper.
Click the Windows Start button, then click Control Panel.
Double-click the Printer and Faxes folder.
Right-click the icon for your printer and choose Preferences.
Choose the Services tab and click Service this Device. The printer Toolbox opens.
On the Device Services tab, click Align the Printer.
If the cartridge was not new, there is no reason to align the printer.
If the page still shows defects, go to the next step.
Replace the problem cartridge
If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now. Click here (c00206040) (in English) to see if the cartridge is covered under warranty.
Source: http://support.hp.com/us-en/product/hp-psc-1510-all-in-one-printer-series/428822/model/428823/docume...
Let me know the result of your troubleshooting by responding to this post. Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

HP Officejet and PSC Full Feature Software for HP PSC 1210 All in one printer

Hello ,
I have HP PSC 1210 All in one printer but i am using windows 7 system.how can i find
'HP Officejet and PSC Full Feature Software'
compatible for windows 7, in hp.com i sould find the above software for windows xp but for windows xp its not working, my printer physical keys are not working so i need software to do everyything from print to scan, copy etc from my windows 7 laptop itself. pls help with sofware for windows 7

Hi,
There is not a full feature software Win 7 download available for the HP PSC 1210. The following document includes instructions on how to install the in-OS Win 7 driver with instructions on how to scan:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796879&cc=us&dlc=en&lc=en&os=4062&product=907...=
I work for HP.

Hp psc 1315 all-in-one printer

I have installed a hp psc 1315 all in one printer on my new Mac OS X version 10.9.5.
While I can print without any problems, I don't have access to scan a document from the printer to my computer.
Can anyone help with this?
Thank you.

Hello @annlf
Welcome to the HP Community!
I hope to help you with the scanning concern you have today.
Unfortunately, you will not be able to scan using HP software with your PSC 1315 (older model), on Mavericks (newer OS X), as there is no Full Feature driver (includes scanning software) available.
However, you do have some other options to scan. See this link for your options. Scroll down when the guide loads and select "How do I scan with the driver from Apple Software Update?"
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Have a wonderful Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Installing HP PSC 1350 all-in-one printer/scanner

In the past, I could usually solve the "Offline" or "Not Connected" problems by unplugging my printer for a few minutes, but that no longer works. So, I decided to buy another one. However, just before clicking on the BUY button on Amazon, I decided to try to fix the problem one more time. Part of the "fix" was deleting my printer from the computer and then reinstalling it. This is where I'm now stuck. I deleted it, but I can't reinstall it. I get to the ADD window, but everything is grayed out. So, how do I install my printer? I might add that the HP instructions that I was following (OSX v. 10.9 Mavericks- Installing and using the printer on a Mac) are what got me this far.

Have you installed the v10.9 Mavericks compatible driver yet >> Software & driver downloads HP PSC 1350 All-in-One Printer | HP® Support
After you download the driver, open System Preferences > Printer & Scanners > Print
Delete the current printer by selecting it then click - (minus)
Then click + to add the printer back in.
That should load the driver for you.

HP PSC 1210 All-in-One Printer -- need Software (scanner directory), for windows 7 (64) bit

hi,
I am kind of done with this Printer ! lost hope in customer care and support hit with HP ! from Past 10 days searching a software to scan few doc from my printer 1210 (HP PSC 1210 All-in-One Printer) but i dint find.... i got one from some source (166 Mb) file, but to my surprise its not compatable with Windows 7. i am totally depressed now.... Please help me to find software for this (scanner document) I have lost the CD lont time back can i download This some where?

Hi there,
I understand you're looking for drivers for your PSC 1210 on Windows 7. I will certainly do my best to guide you in this issue.
At this time there are no HP drivers available for this printer for Windows 7. You can still use the printer with Windows 7, you will just have to use the drivers available within Windows 7. That document will walk you through what you need to do in order to get printing again, and will also show you how to scan with this Windows driver.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP PSC 2355 all in one --printer has no response, or has error messages

Similar Messages

Maybe you are looking for