HP Quick Launch buttons incompatibility Windows 8.1 / Unable to Launch IE 11 and my yahoo home page

I have an HP Envy dv6 notebook PC Product # C2L31UA #ABA. I upgraded to Windows 8.1 several weeks ago and everything seemed to be working fine. About 3 weeks ago I started having problems with "internet Explorer stopped working" happening all the time. I also seem to have problems with installing updates from HP with failed updates then these problems start occuring.  4 days ago I was unable to launch IE 11 on my desktop or myyahoo home page.  IE 11 is not working on my desktop or from the tile on Windows for Internet Explorer. I am able to use google and have been trying to search for solutions. I did find out from a scan that HP Quick Launch buttons are incompatible with Windows 8.1. I thouhgt this might be the problems.  I have tried to remove it unsuccessfully. I have spent 4 days trying to fix my computer with no results. I thought I had uninstalled HP quick launch buttons late last night and I did briefly get my desktop to launch last night at 1 AM. However this morning It is not working again and the HP button is still on my computer. Not sure if this is what is causing all of these problems ? I also tried doing a system restore and it  failed also. Can someone tell me what I should do? Thanks so much! I am not very computer savy so I am getting very frustrated.

Hello @luvpatch,
I understand that you are not able to use the HP Quick Launch buttons after upgrading to Windows 8.1, and I would be happy to assist you in this matter!
The first step I recommend is to completely remove HP Quick Launch from your system by using this Microsoft Fixit tool: Fix problems that programs cannot be installed or uninstalled. Once the program is removed, please restart your computer.
To further diagnose Internet Explorer on your system, I recommend following Resolving issues in Internet Explorer (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help to re-establish a consistent connection between your notebook and wireless network.
If the issue continues, I recommend performing a backup and refresh back to when Windows 8 was still installed on your system. To do this, I recommend following this resource on Backing Up Your Files (Windows 8), as well as Refresh Your PC to Resolve Problems (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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