HP recovery disc windows 8 error

Have tried numerous times to create this but always get an error message ' error in recovering media creation'.
Help in rectifying this would be appreciated, please keep it simple as I am not a computer buff. I need an idiots guide please.

Phone HP Support and give them the details of the failure.If they can not resolve it they will usually send a set out free. Worldwide numbers can be accessed by clicking here>>Contact HP
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Similar Messages

HP Recovery Disc Creation Error

I just bought a new HP Pavilion 500 desktop AMD Elite Quad Core A8-6500 8GB memory 2TB hd, and I am trying to create recovery discs as recommended by the system using DVD+R (Memorex Brand) discs to complete this process. The program comes up, checks the disc I insert and tells me which type I have and that it will take 3 discs to complete the progess.
It then appears to be creating disc number 1.
However after completion, it says it is verifying the disc and then after about 15 minutes puts up an error message.
"An error occured while creating the disc. Try a new disc or choose a different high quality brand of disc and make sure all applications arre closed."
This whole process wastes about 30 minutes. However, I can see in windows explorer that the disc has been created and has files on it. I rebooted, started over and was able to create disk 1. Disk 2 would always error out at the end of the process. I spent hours last night trying 6 different disks until I gave up on Disk 2. Thinking I have a bad PC or drive, I tried ripping cd's and playing movies, all seemed to work ok.
I was really frustrated until I saw that 5 years after this 2009 post people are still having the exact same issue! So it is not just me.
I am giving up on recovery disks because I have already spent too much time and disks on it.
I will try the recovery usb and if that fails move on.

Additional information is below. I was surprised to see so many people with HP products having exactly the same problem. The recovery disk problem is very frustrating because you have to wait so long for it to error (30-45 min.) and it looks like it is working right up to the point it errors out at the end of the disc writing process.
1. Product name - HP Black 500-214 Desktop PC with AMD Elite Quad-Core A8-6500 Accelerated Processor, 8GB Memory, 2TB Hard Drive, purchased and unboxed yesterday
2. OS - Windows 8.1
3. Error Message - "An error occured while creating the disc. Try a new disc or choose a different high quality brand of disc and make sure all applications are closed."
4. Any changes made - No changes, this was right out of the box after I set up window 8.1.

Copy file fails hp sent recovery discs Windows 7

I have been trying to solve this for a month now and am at the end of my tether.
I am now on my third set of recovery discs from HP and all have the same problem. I insert disc 1 as instructed to on the support forum. It runs through
Reformatting the windows partition of the hard drive - tick
Copying files required to restore the hard drive - tick
And immediately as that finishes, that window comes up :
Reducer
Copy file fails
From:E:\PRELOAD\BASE.SWM
To:C:\RM\Image\BASE.SWM
Press OK to retry
ALL three sets of discs have the same out come.
What the heck is going on?
I am so sick of this.
Have read some other posts with similar problems but can't seem to work out the solution. I do not have an external hard drive I can use...only the laptop that I am trying to fix. (G6-1305sa)
Any help? It also doesn't help when HP support is only open on the phones until 5.30 Monday to Friday. I am at work so can't call. So frustrating....
Aaaarrrrrgggghhhhh
This question was solved.
View Solution.

Hi Belj,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-1305sa Notebook and not able to restore Windows. If the HDD is faulty this might cause the restore not to go well. You might try to run a hardware test. Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Is this the original HDD? Have you replaced any other parts? Have you tried to do a clean install of Windows 7. Try running sfc /scannow would scan your system for errors at the command prompt. You can get to the command prompt by clicking F11 at startup. You could check this Microsoft document on system recovery options.
Hope this is a help.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

No recovery disc and error

Hi,
i had to format my computer and i don't have that disc so i could recovery my system. I tried without disc, pressing F11 in startup etc. just like in those instructions http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en#N37 but it gives me error message every time in 72% so looks like i really need a disc? Or is there any way to fix that error?
If not, where i can get recovery disc? How much i have to pay for it?

Hi:
I doubt you can fix the error as it stands.
Please read the info at the link below to see if you can order a set of recovery disks for your PC.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en
Recovery disks will restore the factory installation of windows and bundled programs and recreate the recovery partition.
Cost for a set depends on what country you live in. Normally in the USA, one pays between $15 and $20 for a set.
Paul

Recovery disc windows 7

How can I get a copy of hp recovery disc's to re-install windows 7 home premium
I have the ENVY laptop model # 15-1150NR product # WA843UA#ABA
This question was solved.
View Solution.

Hi,
You can order a replacement set of Recovery Discs using the link below.
Order HP Recovery Discs.
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Help!! New W530 and I have a recovery disc creation error?

Hi, I just got a brand new W530 and got an error when creating the recovery discs. Now the process won't restart. Is there a solution?
The partition is still there but the wizard won't start up again so I can't give it another shot.
Solved!
Go to Solution.

Hello and welcome,
There may be a way to re-enable the recovery creation process. There was with older machines. I don't know what the current situation is, but others may chime in.
The best course might be to call support and request the recovery media. I can't speak for Lenovo, but it's common for them to be sent free in this situation.
Z.
United States
THINK-branded products
English
1-800-426-7378
24 hours/day
7 days/week
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
English
1-877-4 Lenovo
(1-877-453-6686)
24 hours a day
7 days a week
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

UEFI, HP Recovery Discs, Windows 8 and SSD drives....?

Good afternoon folks, this is really giving me a headache!
I just got a new laptop (hp dv7 7338ea), a Windows 8 machine. I ran the HP recovery disc creation burner, and it burnt a bunch of DVDs (which you can only do once), and it verified them. I’ve used similar discs before on my old HP laptop when the HDD failed, and what I want to do here is apply these new Win8 restore discs to my new SSD (Samsung 840, http://www.novatech.co.uk/products/components/harddrives-internal/solidstate/128gbandabove/mz-7td250...).
So I swapped the drives over, and booted up the first disc. It went fine, it seemed to be happily able to format and start copying files, and then it asked for restore disc 2.
However, when I put that disc in, it just kicks it out again and continues to ask for disc 2. I put the disc in another machine and it loads fine, I tried copying the image to another disc but it didn’t like that either. Google suggests that people have been having this disc 2 issue for a few years across numerous devices, with no solution.....
SO! I thought right, it won’t let me use the discs, maybe I’ll just image my original hard drive and apply that image to the SSD. It took me a while to get the laptop to boot from the CD at all, and when I got Clonezilla running it couldn’t even see the HDD I had connected (via USB). It could tell there was something connected to the USB but...yeah.
I managed to use a different machine to copy the HP "Recovery" partition to another drive, but couldn't boot into it.
It’s one of those new UEFI computers, and it’s the first one I’ve come across, and I’ve seen stuff online suggesting that the system does all sorts of weird stuff to make life harder, but this is where I’m at a loss and you, being well up on the current state of the tech world, might know some solutions I wouldn’t think of!
Oh also, the BIOS has some weird legacy setting that’s disabled that suggests it’s for pre Win8 OS’, and when I try to turn it on it asks me to enter a confirmation string of numbers, and that concerns me, because that usually means whatever I’m doing is pretty serious, and seeing as I don’t know what it is, I’m not going to touch it!
It also has something called Secure Boot, which from Googling I think I have a basic understanding of, the problem is I don’t want to disable Secure Boot, as I’m concerned it will wipe the “keys” it uses and then I won’t be able to get them back for my HP Win8 system.....
I’m actually strongly considering buying Windows 7, disabling this UEFI thing as much as possible and giving up all my HP software. But I don’t want to, I bought Windows 8 (well, it came with this machine), and I'd really like to use it!
Do you guys and girls have any ideas? Thank you very much for your help! I love HP's computers, and I love this laptop, and I can't wait to get it running with this SSD

if you private message me i can talk you throgh it i got a bit of software that clones a image and then you can put that image on the new ssd drive

DVD recovery disc creator error

Hiya,
I have a toshiba L300 series laptop running vista, which basically just crashes as soon as I load it up as soon as I try to do anything in normal mode (it runs perfectly in safe mode). I'd like to reboot my system obviously!
Basically when I try to run the recovery disc creator, just over half way through creating the first disc I get the error message:
'Failed to read the following file.
F:\06491XSP.swm
(error code:020150-20-00000000)'
Any help would be much appreciated,
thanks,
Olie

Hi!
Firmware updates you can get on the Toshiba website but for your Satellite A300 with Mat****a drive I didnt find one.
Have you tried DVDs from different manufactures? I use always Verbatim disks and never had problems with it.
Check this!
Bye

Recovery disc #2 error:1002

from BOOTMGR MISSING screen ... I press F11 ... I select system configuration
then I pressed F9 and F10 to load default settings
I put in Disk #1 and it loads files ... asked for Disk #2
I put in Disk #2 and select recover system
the first task of formating hard drive complets
and the second task of system recover spits out error 1002 contact HP support
The other tech suggested I do ck-disk for memory and hard drive
I did both several times : DATA OK there are no hard drive or memorary issues
I cannot overcome error 1002 .... can someone please help me resolve this issue. I use my PC for online course.
the recovery disk came with the Notebook I don't know if it's directly from HP ... I'm open to any suggestions U might offer to resolve error 1002.
Thanks.

If this is the HP Factory REcovery disk that you bought or they sent you then you need to contact HP warranty support and ask for replacement disk as your copy doesn't work.
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Sir please reply me my lap is not spport the recovery disc and error report this 0xc00000eg error

please reply me urgently

We need the laptop model and also a little explanation as to why you need to recover. Odds are it is a bad DVD drive or bad hard drive causing the error.

Satellite U205-S5034 - Error when trying to create the recovery discs

Hi Everyone,
I am having trouble with The TOSHIBA Recovery Disk Creator. When trying to create the recovery discs this error comes up:
An unexpected error occurred. Please quit this application and restart it. (Error Code: 0F00FE-F1-00000002)
The machine is a Satellite U205-S5034 running XP Pro SP3.
Any help will be greatly appreciated. Thanks and have a great day.
DaveMatt44

Hi
What kind of DVDs you are using for creating a Toshiba recovery disc? As yet I have tried Verbatim DVD-R and TDK DVD-R and never had a problem with these discs. Friend of tried DVD+R and he couldnt create a recovery disc. After that he tried DVD-R and all was fine but I dont know why this happened.
So please try other discs.
Furthermore check the Toshiba page for a firmware update of CD/DVD drive. Maybe it will help you.

Hard drive replacement with recovery disc problems - Windows Troubleshooter Error 0x8E5E0247

I have a 2009 Satellite A505 laptop
64-bit Operating System with Windows 7 Home Premium, 4 gigs of RAM, and Intel Duo CPU, 2.20GHz
The original Toshiba 500 GB Hard drive finally gave up the ghost and I replaced it yesterday with a WD Scorpio Blue HD Model WDBABC500ANC-NRSN (SATA 8 MB :Mo Cache 5400 RPM)
Easy, straight forward replacement. No problems.
I got out my Recovery Discs which I created using the Toshiba recovery disc utility back in 2009. As I remember, at the time, the process of creating these discs was easy, and it was the first thing I did after registering my computer.
The process created 5 discs, which the last, number 5, is the Applications and Drivers. I have done this process before on other computers (Gateway and Toshiba) and it is usually pretty straight forward and problem free.
Not so this time, and have to wonder about the Toshiba Recovery Discs that were created! Why aren't these working correctly?
I followed the normal process to boot the new Hard Disc on the DVD Recovery Disc 1, and everything seemed to work normally. I followed every "next" prompt, and installed each new Disc 2, and 3 as prompted.
After Disc 3, it said it was finished, and then went throught the Toshiba unpacking and the Windows installation process with multiple re-starts and Window start ups. Again, everything seemed normal, except I wondered why I never received a prompt for Dsc 4 which was unused in the recovery process. Is that normal?
During the Toshiba automatic unpacking and installation process, where various drivers were being installed, Windows errors began returning that said something like this, "Windows requires a digitally Signed driver, and the driver is unavailalbe and could not be activated in Windows 7 . Programs relying on them may not work. "
The problem drivers included the Realtek RTL8191 SE Wireless Lan 802.11n PCWE, the Richo pcle memory stick, Realtek High Definition Audio, Video Controller, Richo PCLe SD/MMC Host Conroller. and a few others....
I did not touch the keybroad or intervere in anyway, and let the installation process proceed until everything was installed. I then went through the first Windows start up process where you set the region, time and create the USER ID, set the adminstrator rights and even got the Toshiba Registration prompt.
When finished, I noticed that the sound was not working, nor was the Wireless Network Connection, and when I attempted the usual Windows network Trouble Shooting process, it returned a Windows Error which said "A problem is preventing the troubleshooter from starting"
I then viewed the error details. They said...
Package ID: Unknown
Path: C:\windows\diagnostics\system\networking
Error Code: 0x8E5E0247
USER: mvh-PC\mvh
Context: Restricted
I then went to MS Windows 7 Troubleshooting forum on the internet using another computer.
I followed all the 'cmd' processes for "supposedly" solving these problems by running System File Checker [SFC] scan on the computer which was supposed to replace the missing or corrupt files.
Well, no joy. The issue presists.
After some problems accessing the CBS log, I was able to view it, and it provides no useful information as to why the errors where unable to be corrected.
I tried following everything on this MS How to Use File Checker document:
In my CBS file I got a lot of SQM "Failed to start" and "Failed to read" and "Failed to upload" and CSI "Repair results created"....
but did not get any "Cannot repair member file" type of messages to use the 'cmd'
takeown /f Path_And_File_Name function
I then started over. Rebooted the computer again, starting with Recovery Disc 1 and several hours later was back to the same problem. Geeze
I have checked all the various Device drivers that are shown as not working in the Device Manager. I have tried uninstalling them all, and then re-installing them both automatically during Windows 7 start up, and also from the Recovery Disc 5 which had the original drivers. Nothing works.
When I clicked on "Connect to the Internet" on the Windows Control Panel, I am returned a prompt that says "Windows did not detect any networking hardware" and so,even with a direct Ethernet connection to my cable modum, I was unable to download any Windows updates or new drivers to see if that fixes anything.
I am stumped.
Any suggestions out there? I don't want to waste a lot of money paying for more technical help for an aging laptob. If this is beyond a simple fix, then I think I will just go and buy a new cheap computer from Asus having wasted the ~$70 bucks for the hard drive for this one.
It shouldn't be this hard, should it?
I have considered buying new recovery discs directlly from Toshiba, but if the process that came with the computer can't create correct discs that work the first time, what promise do I have that another $29.95 won't just be a waste of money too?
Thanks for any helpful hints about what I may be missing or overlooking.
Regards
Marvin Van Horn
Solved!
Go to Solution.

Jerry...
I think we can close this one out as 95% solved. I did get the Intel (R) Rapid Storage Technology loaded after installing the Intel (R) Chipset Software Installation Utility. The instrustions were not the simpliest for the novice, and it took me a while to figure out if my system was running in RAID or ACHI mode. I decided that it was ACHI, so could proceed, even though I did NOT find this information in the Device Manager where they said I should have...
Also, it was a little confusing on the Intel site which file to download. I first did the zip file, (f6flpy-x64.zip) but could not figure how to execute it or put it on a disc, so downloaded the (iata_enu.exe) and hope it was the right one for a 64 bit system.
Anyway, I am now connected via Ethernet cable to my modem, and down loading 126 Windows Updates which should take a while.
My only other issue, that I am aware of is that I do not seem to have any Wireless Lan software, and even though I have added Lan drivers via the recovery Disc, they do not show up anywhere.. Will have to figure out what is going on here, and why it isn't working...
Maybe it is related to something in the Device Manager called
"Other Devices" Under that I have 4 items not working. They are listed like this...
Base System Drive,
Base System Drive (a duplicate?)
Network Controller
Video Controller.
I have tried uninstalling them, and allowing Windows to reinstall, but they still are not activated. Not sure what this is for, and how to update it, but will search some more on another forum thread for these issues. Maybe I will try again after all my Windows updates are done and see what happens.
Thanks again for your help. If you have any other insights on the Wireless issue, that would be great. It is turned on, but in the Windows tray, I only get the Ethenet Icon option, and it does not see or present wireless connection options like before. I am sure this is something simple.
cheers
mvh

(Resolved) Windows 8 - Recovery Discs Do Not Work With New Hard Drive

Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
Origional Post:
Product Name: HP Pavilion G4-2235DX
Product Number: C3Q50UAR#ABA
BIOS: Insyde F.26, 2/21/2013
Processor: AMD A6-4400M APU w/ Radeon HD Graphics, 2700 Mhz, 2 Core(s)
BIOS Mode: UEFI
SMBIOS Version: 2.7
RAM: 12GB
Operating System: Windows 8 - 64bit (6.2.9200 Build 9200)
Situation: I purchased this computer new as a refurbished model from a retail store. I created system restore discs after initial setup using the HP Recovery Media Creation Utility. This system has a 500 GB hard drive. I purchased a Western Digital 1 TB hard drive to upgrade the drive in this notebook. After swaping out the drives and trying to load the recovery onto the new 1TB hard drive in the same computer, an HP dialogue so states "This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs." It gives a code (doesn't call it an error code) 0110-C3150UQ43#ABA underneath and only option is okay, the system reboots and follows the same pattern again and again.
I have upgraded drives in the past on Vista and 7 the same way using self created HP recovery discs with no issue, I do know what i'm doing. I've seen discussion mentioning BIOS issues and other such problems. I did try updating the BIOS to the one on the HP Support page (2013-03-01 , Version:F.26, 7.76M) and the recovery discs still will not work. I found the CyberLink Recovery Discs Utility thread, however this solution/software has no support for Windows 8. I have tried to run the utility and it fails, tried with compatiabity and it failed. Why is this happening and what can be done to resolve this problem?
I tried using chat support but it won't let me get through to anyone, claiming my warranty is expired. I just bought this computer 3 days ago and was assured a 90 day warranty.
Please help, Thanks.

Hey Joe907,
Thanks so much for posting your experience and using the Forum. I came across this thread in my research for another thread. The information you provided helped me confirm my suspicions.
I wanted to mention to you, if you want, you can have this post marked as solved by hitting Reply to your original message and just post your update:
Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
in the Reply and click Post. Then you'll have an "Accept as Solution" button on your second post. Click that "Accept as Solution" button on your second post and the thread will be marked as solved. By being marked as Solved, the thread will be much higher in Google search results and it will more likely to help others. Not sure if you're concerned about it, but you'll also get the credit for authoring a solution.
Also, I wanted to apologize for the customer service issues you had. I hope that everything is working well with the computer now. Of course, if it's not, let me know. I'll be glad to help in any way I can.
Information on the warranty:
Refurbished computers are often erroneously marked as out of warranty, but it is simple to fix, and a phone representative could have corrected that for you. All computers' warranty start dates begin on the day they leave the factory. HP knows that there will be a period where the computer will sit on a shelf (for days or months) at the retailer. With refurbished computers, their 90-day warranties begin on the day they are refurbished. HP has no way of knowing what date the customer will buy the computer so the warranty start date stays the same until the customer registers the computer providing the date of purchase for the warranty system to be updated. If the registration process fails for some reason (rare, but it happens), phone technical support has a process they can initiate to have the warranty corrected. They only need a copy of the receipt showing the date of purchase.
I hope this information helps! Please let me know if you have any questions and thanks again for you post!

Error while creating recovery discs on HP Pavilion p7-1147b Win7

While creating the 2nd of 3 ea. system recovery discs, I get an error message during the "verifying disc" phase that terminates the process. I'm using high quality DVD+R 4.7gb discs and have tried several brands. I had same problem on the 1st disc, but it finally finished after 3 tries - now I can't get the 2nd disc completed to get to the final one. The DVD burner seems to work fine for other applications. I really don't want to purchase these recovery discs from HP.
This question was solved.
View Solution.

Hi,
Try creating the rest of the Recovery Discs in Safe Mode as follows.
Shut down the PC. Tap away at f8 as you start the PC to enter Windows Recovery Console. Use the arrow keys to select Safe Mode and hit enter. When windows has fully loaded in this mode, launch the recovery disc creator application and see if you can complete the creation of your discs in this way.
To exit Safe Mode, just restart the PC and Windows will boot normally.
If this still fails to create a viable set of Recovery Discs and you are within your warranty period, call HP ( the telephone numbers can be found on the relevant link below ) and explain that the Recovery Media Creator application fails to create a viable set of recovery discs and request that they send you a free replacement set.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Getting error code 0x400110020000100b while doing system recovery for windows vista 32 bit.

I attempted to do a system recovery on my Laptop using the included recovery discs and got this error 0x400110020000100B. THe disc looked pretty beat so last week I ordered a new set. Now when I got to put disc 2 in (at 80% complete) I get the same error. I called customer support and he took me through the F9 process to no avail and I've also tried the F11 approach which got me no where. I'm frustrated because I really don;t have the money for a new laptop.
Laptop is a HP Pavilion DV6700.
Any help would be appreciated more than you know.
System is Windows Vista 32 bit
The guy on the phone said "well ya know thats a pretty old computer"...gee thanks..
This question was solved.
View Solution.

You're very welcome.

HP recovery disc windows 8 error

Similar Messages

Maybe you are looking for