HP Recovery Kit

Following a botched repair and subsequent non genuine Windiws 7install to my HP G62-107SA Notebook, I decided to order an HP Recovery Kit.
Disk 1 seems to install fine without error messages then the system asks for Disk 2. When Disk 2 is inserted, the drive make some strange noises but the system doesn't seem to recognise it.
Because of a delivery error, I was sent two packs of disks so I tried a new Disk 2 but with the same result. This process has been attempted several times.
Before I started, I had a working computer`with (albeit non-genuine Windows 7), now I have a computer that doesn't work at all.
Can someone give me some advice please.
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Before trying the recovery again try a hard reset as follows:
1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button
Please post your positive or negative results here in your thread.
From the troubleshooting recovery problems by HP
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Similar Messages

System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

HP Pavilion dv6-6100 se recovery kit

Please I bought my Laptop from Dubai, and its warranty has expired, I can't order a recovery kit niether from US nor Middle East, The option of the recovery kit or recovery disc is not available in the middle east site, and the product itself is not recognized in the US site, please help me ordering a recovery kit for my laptop.

As the computer was purchased in Dubai, you will have to contact HP in that country / region to purchase HP Recovery Media. HP Recovery Media will not be available in the US and can't be sent to the US by HP. Please contact official HP Customer Support in the country / region was purchased in, via the HP Worldwide Support Portal, to see if HP Recovery Media is available. You will need to supply a local address of a friend or relative and have them ship you the recovery media. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
Alternatively, if you can still read the 25-digit Windows product key on the Microsoft COA affixed to the bottom the computer, you can install Windows 7 using this key. Please see "How to Install Windows 7 Without the Disc" for instructions on how to download Windows 7, create the installation media, and install Windows 7 using the 25-digit product key from the Microsoft COA on your computer. Using this method will not install any HP customizations or value-added software and you will have to manually install all needed drivers.
Links to Windows 7 SP1 downloads can be found HERE and HERE.
Direct link to Windows 7 USB/DVD Download tool.
If you have any further questions, please don't hesitate to ask.
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Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Pavilion g6-2226nr Windows 8 "NO BOOTABLE DEVICE". No recovery kit.

Error code: 0xc0000185
system log: 0021 or 03F0
I need some advice on how to get my hard drive reseated. I just got laptop so I have no recovery discs to use. I attempted the following to fix, but still no results: BIOS enabling legacy, disabling secure boot; removed hard drive and putting it back in, flea power, etc.
Is there anything else I can do before I take the leap to purchase those EXPENSIVE recovery kit discs?
Thanks you guys!!

You may have a bad hard drive, which Recovery Disks won't help with. You have a 1 yr warranty, phone HP for service. 1-800-474-6836
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Ordering a HP Recovery Kit Windows 8

The websites directions to order the HP Recovery kit are not up to date with the current website layout. I need to order the kit for my laptop. ENVY dv6 Product: C2M11UA#ABAModel: dv6-7210usWarranty: 1y1y0y Just looking to be pointed in the right direction to get this ordered. Thanks

Hello , Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community! I understand that you are having an issue ordering Recovery Media, and wanted to assist you! Please review the following document, as it will help you with this process:HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive Here is the Web page for your product:HP Support - Software and Driver Downloads Once there, you can select your Operating System. After that, you can scroll down to the bottom of the list. Click on "Order Recovery Media-CD/DVD/USB", and continue from that point. Please let me know if this information was helpful by clicking the "thumbs up" below.
Regards!

Recovery kit modification

My hdd was completely formatted. Can I restore recovery partition using recovery kit discs, and how to do it correctly?
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Voraatus wrote:
My hdd was completely formatted. Can I restore recovery partition using recovery kit discs, and how to do it correctly?
Hi,
Whare do you get the kit ? If from HP: most likely yes. From your machine: no.
Regards.
BH
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HP recovery kits

Hey there,
When attempting to upgrade to an SSD there was an error and my HDD failed.
I no longer have an opperating system and the HP partition is gone- I wiped the drive.
When booting up i'm told there's no OS Will ordering offical HP Recovery kits restore the HP Partition and the windows operating system. Will i get a brand new OS with a new windows product key ect?
Thanks so much for reading.

Recovery Discs install original OS and Drivers/Software. The discs use an OEM volume key which is embedded-will activate automatically.
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Trying to order 2 disc recovery kit but it keeps giving the 3 disc consumers kit. Help!

I'm trying to order recovery 2 disk kit for windows 7 64 bit OS on HP Pavillion Dv6 Notebook but it keeps giving me the 3 disk consumers kit. Someone please help me get the right kit. I entered the correct information but it doesnt seem to matter. What can I do to insure I get the correct kit. Apparently I cant call, chat or email as im no longer under warranty.

Hi,
All HP notebooks essentially would have an additional disc containing preinstalled software applications. You unit would require two CD for the actual OS to be installed and the third CD would contain all preinstalled softwares and applications that come with the unit. This is completely normal and should not be causing any problems.
Regards,
PD
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I work on behalf of HP

How to recover recovery kit for hp 15 notebook r204-tx

Recovery drive is damaged so I am not able to reinstall windows 8.1

If that is so, then you have two options: 1) use the usb recovery flash drive you should have already created2) purchase a recovery flash drive from HP. Ordering a recovery disk set from HPOn the web document, click on the country in which you reside for ordering information.The cost is usually around $40.00 USD or less.

Error using System Recovery Kit

Recovery from my HP laptop with the Recovery manager doesn't work. Probably because files on the recovery partition are missing. I all ready bought a set of HP systemrecovery DVD's. During installation an error occurs. I do have a logfile made during installation: 'HP_SSRD_LOG.SRD', but i cann't read it. Maybe I have to format the harddisc before using the recovery discs, but I am not sure. Please help me to solve this problem.

Thanks for your suggestions, but i all ready tried that. During the installationfase a failure message appears. The translation in Englisch is: 'Recovery has failed. Select one off the buttons below: 1) Save Logfile 2) Information 3) Retry'. Selection 2 opens file 'CTOERROR.FLG'. The first part of the file shows the error. I hope you can determine whats wrong. 11:16:26.93] Entering Checking OS Edition...
[11:16:26.93] Check RStone.ini file to determine the requried edition.
[11:16:26.97] Exiting Checking OS Edition...
[11:16:26.99] Check if Upgrading Win 7 is required.
[11:16:27.00] Current Edition is [HomeBasic]...
[11:16:27.00] Required [Starter]. Don't need to upgrade...
[11:16:27.00] Required [Starter] ...
[11:16:32.81] Required [Starter] Edition. But, OS is not [Starter]...
[11:16:32.81] Upgrading OS edition might have some problem...Deployment Image Servicing and Management tool
Version: 6.1.7600.16385Image Version: 6.1.7601.17514Current edition is:Current Edition : HomeBasic
The operation completed successfully. Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
Error found: No OS Flag set on unit, please use EEPROM to set ~OS SKU~ value = 2
[11:17:47.87] ------------------------------------------------------------------------------------------
***CTO Error condition has been dtected in [Factory Update] phase !! ***
[11:17:47.89] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[11:17:47.89] ------------------------------------------------------------------------------------------ [11:15:29.10] Start BBOffline.cmd...
UPDrv=[C:]
[11:15:29.13] Set UIA Error Code to 951
[11:15:29.77] WinPE is 32bit.
[11:15:29.77] Starts [FixUps].
[11:15:29.80] ---------------------------------------------------------------------
[11:15:29.80] FixUps.cmd...
[11:15:29.80] create overall progress info...
[11:15:31.51] FixUps.cmd completed...
[11:15:31.51] ---------------------------------------------------------------------
[11:15:31.51] Starts [Tweaks for SSRD].
[11:15:31.55] ---------------------------------------------------------------------
[11:15:31.55] SSRD Tweaks to change user default locale...
[11:15:31.55] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBINLRES.DLL.
[11:15:31.69] Run "Dism.exe /image:C:\ /Set-SKUIntlDefaults:nl-NL -image:C:".
[11:15:41.53] ---------------------------------------------------------------------
[11:15:41.53] Launch PININST.exe for Offline ...
[11:15:55.32] Starts [Sleep 10 sec].
[11:16:05.37] Starts [Create RStoneFUpdate.INI].
[11:16:16.32] Starts [create 1GB Pagefile for offline].

Regarding recovery kit

Hi I have question regarding Recovery of my laptop. I purchase my laptop this year in June it's
operating system is corrupt so hp consultant told me to buy recovery cd which cost me around 5 to 600 it consist recov cd and window 8.1 and few other stuff ( my question is did they send me the original window cd) and why they are charging me when istill have warranty for three years and they did not inform me to make recovery when I buy laptop what's my fault if system is corrupted what's the point of warranty if i have to pay
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When you first started yout notebook after removing it from the box and set it up was when the script asked you if you were ready to make a recovery flashdrive or a recovery disk set.
Did you click on the NO button and then forget that it was something that you still needed to do?
A recovery flashdrive or recovery disk set created by the HP Recovery media creator on your notebook contains the operating system and all of the drivers that you need for your notebook. Unless you have a ProBook commercial laptop, it is unlikely that your notebook was delivered with a nWindows 7 installation disk.
If you OS is so corrupt that you cannot boot to the OS then your only reasonably priced option is to purchase recovery media from HP. The cost is reasonable and is usually about $25.00. Request the usb flashdrive recovery media. It is faster and, unlike the recovery disk set, it is durable. If you request a usb recovery drive from warranty services, you may get one without cost, but I cannot guarantee that. It is certainly worth asking.
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2015 Microsoft MVP - Windows Experience Consumer

My harddisk no.1 is broken. - no. 2 still functionable. got recovery kit, but it does not work

have swithed no.2 hardisk to no.1 slot
notebook = dv9880eo entertainmaent Vista 32 bit
it comes up with failure and can not finish!
any suggstions?

Hi:
If you can still read the 25 character microsoft product key on the sticker on the bottom of your notebook, you can try this...
If you can read your 25 character MS product key, you can make your own Windows Vista installation disk. Just download the 3 files you need at the link below, and read all of the instructions to create a bootable DVD installation disk using imageburn.
When I went to compile the ISO file, ImageBurn gave a message that about a WIM file and ISO, and if I wanted to burn it in a different format.
I selected No, make the ISO file.
It was not that hard to do. I burned both the 64 bit disk and the 32 bit disk in case I ever need them.
I tested both of them (just short of going ahead with the actual install) and they appeared to work perfectly.
Apparently when you enter the product key, it knows what version of Vista you have.
http://en.community.dell.com/support-forums/software-os/w/microsoft_os/3317.2-3-microsoft-windows-v...
After you successfully install vista, you can download the drivers you need from your PC's support and driver page.
Paul

Data Recovery of data from laptop hard drives

This hard drive is from a T60 laptop - please read below, thanks
1. Working laptop with a working hard Download drive ( I know this is the case as if you insert the drive into the laptop , power it on, it loads windows xp, you can use the laptop as per normal without any errors / issues etc )
We have an external hard drive kit ( again which I know that works as I use it to connect a multitude of other hard drives via USB to a desktop PC ) and I have another hard drive kit different to the first USB to SATA hard drive recovery kit and it does the same when trying to access the data off of the laptops hard drive
If I connect the laptop hard drive to my desktop PC it refuses to show up in my computer yet if you right click my computer --> Manage --> Disk Management
The drive shows up in here as un-initialised and if you attempt to initialise the drive it fails stating it has CRC error(s) and it will not assign it a drive letter.
Is there a quick way to access the data on the drive ?
As far as I am aware the drives are not encrypted as when loading after the POST from bios you do not get any blue / purple progress bars loading, these are Windows XP SP 3 so not using bit locker or anything like that.
What do I need to do to get access to the data as quick as possible without doing too many steps or waiting for utils to recover data etc.
Also what do Lenovo do to the hard drives that cause this many head aches ??

Disabled this option in regards to the hard drive password, saved this by pressing F10 and exited the bios until it prompted me for the startup bios password. Powered the laptop off, took the hard drive out and connected it to the desktop pc and it mounted the drive straight off the bat.
What I would like to know then is what does it change on the hard drive to stop you from mounting or accessing the data
I haven't played with the build in security of lenovo for a few years, too much trouble. Basically I think the security chip build into each lenovo will modify certain fields on the harddisk chip. Hence the data are soft 'encrpted' this way. There is an official lenovo software that you can install on the desktop to simulate the security chip, so I guess the data is not hard 'encrpted', just scrambled. When you removed the user password, it probably reset those fields so there is no more scrambling when connected to the desktop
If you turn on security chip, lenovo client security solution, adminstrator password, master password and all those junk, then it will be a different story.
Glad that your problem is solved B-)

Error message when trying to use recovery disks

Hello,
My hard drive failed, and I had remembered to create a Recovery Disk (2 DVD) in case this happened. I wanted to use the same hard drive, to see if I could get it back and running, but I get a message, which is in Norwegian since I am living in Norway and that is where I bought it, which says:
"HPs kundestøtte
Denne datamaskinen støtter ikke systemgjenopprettingsmediet. Du kan ikke gjenopprette dette systemet med mediet.
0110 - C9C2SEA #UUW - C9C26EA #UUW"
Can there be a problem with the recovery disk I created, or is it because of the failing hard drive? I would not like to buy a new hard drive just to find out it will not work, and that I will be obliged to go and buy a new operating system for this machine.
Thanks in advance for your replies
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Hello,
Clear now. Your created recovery disk will not be supported on your unit. You need original HP recovery kit (708649-DH1) to recover your unit. Please share privately your name/address/phone and RCD kit will be shipped to you.
I am an HP employee.

Windows 8 USB recovery fails with CTOERROR.flg error

Windows 8 recovery using HP supplied USB recovery device failed with CTOERROR.flg error.
[22:53:29.29] ChkErrBB.CMD : Detect some error during PININST_BBV.
[22:53:29.31] ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
[22:53:29.31] ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
I have tried all the scenarios which are described in this forum but no success.
Can anyone suggest to which date should i reset the BIOS or anyother workarounds??
I have run diagnostic tests on Memory and Disks and both are fine.
* There is a big problem with the HP recovery manager which fails to recover windows. Many have reported in this forum and other forums....but HP has failed to attend this issue and fix the problem in their recovery manger or atleast show a workaround to restore the windows.
My laptop was drastically slow after the reinstall from the HP support.....and now when i decided to reset and recover the windows.....it fails. Unfortunately my laptop is out of warranty.
This is pushing me away from any HP and will never ever buy or recommend anyone to buy a HP product.
History about previous issue with this laptop:
Order # BDRN598901
Order # BDTP356101
* I had an issue with the HP recovery manager in creating recovery disc. I did contact the HP support as my warranty was still in place. They took my laptop and reinstalled the OS and sent it back to me.
Even after that i could not create a recovery disk and they send me a USB recovery device.
Service Order Product Service Event Order Status Estimated Delivery Date *MM/DD/YYYY Track this Shipment
BDTP356101 USB - WINDOWS 8 64B RECOVERY KIT SW FULFILLMENT POSTAL DELIVERY GROUND Shipped 05/05/2014 POSTAL SERVICE (STANDARD)
Service Order Product Service Event Order Status Estimated Delivery Date *MM/DD/YYYY Track this Shipment BDRN598901 HP ENVY 4-1115DX TouchSmart Ultrabook BOX PLUS PICKUP & REPAIR, 2 DAY SHIPPING Shipped 04/30/2014 FED-EX NEXT DAY (AFTERNOON)
Thanks,
KB29

Set the date in BIOS to 1/02/2012. Save & Exit. Boot with Recovery, let it run through the process- but on the first reboot initiated by recovery enter BIOS again to insure date is still set to 2012. If not change it again, then let recovery resume.
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