HP recovery manager and windows update

Hi,
I am having two problems:
1. I have been having problem with my Recovery Manager, everytime I try to start it, it gives an error window "HP recovery manager has stopped working" and then it shuts the Recovery Manager down. Please advise.
2. In the past I would run the Windows update through the Recovery Manager, but since the Recovery Manager was down, I would just go run the Windows update from the Control Panel. But now even the Windows update cannot be started too. It will just get stuck at the icon without further action when I double click on it. Please help.
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Hi @yawbus ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY TouchSmart 15 Notebook and issues with the HP Recovery manager not working correctly. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase that might need updating.
If that does not fix the issue you might have to install the Recovery manager from here.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Windows Firewall and Windows Update (Win 8.1)

Since Windows Vista I have always been using the Windows Firewall with "blocked outgoing traffic". As this is not the default setting, some basic windows services seem not to be included as firewall rules on the outgoing side.
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Scheduler and windows update unavailable / unresponsive,

Issue:
Windows Update & Task Scheduler stop working, RDP then fails and a day later the system eventually becomes completely unresponsive and require a reboots to resolve, servers are needing to be rebooted every week on average.
Environment:
Server 2012: all receive same windows updates and have the same running services and applications installed,
all mirror images of DB01
DB01*Displaying Symptoms mentioned below
DB02*fine
DB03*fine
Non Microsoft Services running:
EMC Backup Agent
AVG Antivirus
Enterprise Recon Node - Ground labs
GFI LanGuard 11
BMC Server Automation Agent
WMware Tools Service
Link to Warnings Link to Errors
Symptoms:
Windows Update is not working
(stuck in stopping state, accessing via control panel is unresponsive)
Task Scheduler not working
it shows a stop sign / busy sign (Service is running, cannot see or create scheduled tasks)
RDP eventually stops working.
Above 3 services are started by the same instance (PID) of svchost.exe , killing the svchost.exe instance that started scheduler and windows update services also kills RDP and is not a solution.
Event Logs:
Warnings - https://drive.google.com/file/d/0B4FtPRuE-MzqdFExQi1EdFpQdEk/edit?usp=sharing
Errors - https://drive.google.com/file/d/0B4FtPRuE-MzqMGZzckRwMnFNWGc/edit?usp=sharing

Hi Fraser,
Thank you for your update and patience.
After going through the logs you provided, please check my findings below.
===============================================
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        Microsoft-Windows-DeviceSetupManager
Date:          9/3/2014 6:55:47 AM
Event ID:      201
Level:         Warning
User:          SYSTEM
Description:
A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        Microsoft-Windows-DeviceSetupManager
Date:          8/31/2014 11:37:33 PM
Event ID:      200
Level:         Warning
User:          SYSTEM
Description:
A connection to the Windows Update service could not be established.
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        Microsoft-Windows-DeviceSetupManager
Date:          15/08/2013 1:51:01 p.m.
Event ID:      202
Level:         Warning
User:          SYSTEM
Description:
The Network List Manager reports no connectivity to the internet.
Log Name:      System
Source:        DistributedCOM
Date:          9/3/2014 3:10:41 AM
Event ID:      10029
Level:         Error
User:          SYSTEM
Description:
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
Log Name:      Microsoft-Windows-DeviceSetupManager/Admin
Source:        DeviceSetupManager
Date:          9/1/2014 7:26:06 AM
Event ID:      121
Level:         Error
User:          SYSTEM
Description:
Driver install failed, result=0x80072EE2 for devnode 'TERMINPUT_BUS\UMB\2&2C22BCC9&0&SESSION1MOUSE0'
===========
As per my research, those events which related to Device Setup Manager generated because Device Setup Manager just goes out and pings windows update
every night to see if any devices that are installed and set up to use Windows Update to update the corresponding drivers.
Currently, I suggest we make sure the drivers on your server are all up to date via Device Manager. Meanwhile, please try setting up the Windows Update settings from
installing update automatically to manually installing updates. Then restart the server to monitor the issue.
After all the above, if the issue persists, could you please help collect the following information?
=====================================
1. Run the following command and upload the system information.
msinfo32 /nfo      C:\SYSSUM.NFO /categories +systemsummary
2. Does the issue still occur in Clean Boot mode?
If you have any questions or additional information, feel free to let me know.
Thanks for your time.
Best regards,
Sophia Sun
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Hp4530s lacks recovery manager and recovery patition.

My hp probook 4530s - (core i3 2350m - Windows 7 64 bit) laptop lacks recovery manager and recovery patition. It has genuine windows 7 but it doesnt include recovery CDs as well.
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4)Sellers say this product has a hidden recovery partition and it will work when you press F11. Is that true?
Please reply me as soon as possible. Thank you

Hi:
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http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
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Paul

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Prevent running of Windows Server Backup
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Hi
Where can I find the explanation of all entries of the Windows Boot Manager and Windows Boot Loader sections that appear when I write the /store /v options of bcdedit command?
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Downloaded latest Itunes and Windows Update and everything fell apart

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Intel Matrix Storage Manager disables Windows Update and Windows Validation on Windows 7 64-bit

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Then I installed ThinkVantage System Update 4.03 and used it to install most of the available Lenovo updates. Big mistake. I'll spare you a detailed account of the hours I wasted troubleshooting, rolling back to previous restore points, and doing more troubleshooting, but it turns out that installing Intel Matrix Storage Manager driver v. 8.9.2.1002 caused Windows Update and Windows Validation to fail.
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I've reinstalled ThinkVantage System Update 4.03 and hidden the proposed Intel Matrix Storage Manager update; since then, I've used it to complete my Lenovo updates without issue.
I hope this post will help other people with this problem find the solution a lot faster than it took me!

This happened after installing a new advanced format drive with 4k-byte sectors, I'd guess. If the storage driver doesn't report the physical sector size to Windows, update fails.
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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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HP Backup and Recovery Manager for Windows 7

I installed all the softwares and drivers that came along with the HP upgrade DVD. But, I find that the Backup and Recovery Manager missing on the DVD. Is there a Backup and Recovery Manager for Win 7? I liked the backup and recovery manager that was available on my Vista when I bought this laptop but is now unavailable because of the upgrade!! Any solutions for this? I do not want to use the default Windows Backup as I do not have a separate HDD at the moment to store the backup there and do not wish to populate my local hard disk with backup data!! Thanks.
This question was solved.
View Solution.

Yea, basically. There's no working program for your laptop so it seems that you can use from within Windows 7.
However, if you have problems, recovery discs will work. As well, if your recovery partition still exists, you can still access it by pressing F11 when you see the HP logo at startup.

Can not find recovery manager and have no disks to even start.

Ever since I got my laptop fixed I have been having a lot of problems My system was windows 7 and is now windows 8.
First it will not let me complete an update and on the screen it says it is reverting files.
Second when I first start up my computor it will not start up it does not do anything I even waited 1 hour today to see
if it would. and it still did not I turned it off and restarted it to get it to come on. I also even waited almost three hours to try and install updates, and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right.
The last thing that I tryed to do well I watched on you tube how to do a system recovery, but I need the disks that I do not have so after watching the video I was very disapointed to find out that I do not even have a recovery manager so this computer is just giving me a whole bunch of problems, and I would hate to send it back yet again, because of this.
I am looking for another job right now and want to get busy and get my resume together and job applications together, because in about 4 days I go back to work and the job that I have now I do not get much time to do anything. So please help and I would like to do it all on line if posible. Thank you.

You have contradictions here.
The specs indicate that the computer came with Windows 8 installed, did you downgrade to Windows 7. If you did the recovery partition is certainly gone. Now you say you have Windows 8, how did you get it installed.
What update are you talking about, is it just one or many?
You say, " and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right." Where did you get that message from, no way will it take two days to install an update.
If you desire recovery disks and If you live in the USA/Canada, call HP at this number 1-800-334-5144, and see if you can still get a set of recovery disks.
Otherwise http://welcome.hp.com/country/w1/en/support.html
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Can no longer find Recovery Manager for Windows 8

I have a new HP Envy dv6t 7300 notebook. I have turned it on twice. First time I only created my computer name and user ID name and password. Second time (a few minutes ago) I activated Windows 8 and immediately went to create system recovery disks. I typed in the search box "Recovery Manager", clicked on it, and chose "Recovery Media Creation." It then gave me the message "You are only allowed to create ONE set of media recovery" to which I clicked on "I accept." It then took me to the screen that said "Please insert one of the following media". (I was following a you tube explanation of how to do this and so far everything was fine.) However, when it got to this screen, it appeared (from the you tube video), that I was supposed to click on my choice of the media I was going to use (either flashdrive, DVD, or DVDDL.) However, nothing would happen when I tried to click on "DVD". Instead, below the choices to use, the "gear" icon kept spinning, acting like it was going to do something....but it kept spinning and spinning. Since it said at the top of this screen "Please insert one of the following media", I thought maybe I needed to put in the DVD. So I did. Still nothing happened. The gear continued to spin. So I thought maybe the computer was hung. So I took out the DVD and closed out of Recovery Manager thinking I'd try again. Now, however, when I type in the search box "Recovery Manager" nothing comes up. Just the message "No settings match your search." Certainly I can still make these disks, right??? Certainly my "one" time isn't gone because I closed out. Please someone help me! Thanks
This question was solved.
View Solution.

Hello parob12,
You’re not able to create recovery media.
If it started the recovery creation, it might have counted that as the one set.
You can call HP and let them know what happened and they should send be able to send you a set.
Here is a link to the phone number.
Clicking the White Kudos star on the left is a way to say Thanks!
Let me know how everything goes.
Have a good day.

HP Recovery Manager for Windows 8 Pro

HP Envy Sleekbook 4-1080ee
Came with Windows 7, 64 bit & downloaded Windows 8 Pro upgrade from Microsoft
I just got this machine as new and straight away upgraded to Windows 8 Pro without creating any backup media for the Original Windows 7 that came with it.
Now in Windows 8 pro if I try to run Recovery Manager to create a recovery for future use, I get an error stating as follows:
"Recovery Manager was for Windows 7. It's not compatible with Windows 8"
How do I solve this issue. Please Help

Hi,
Please check the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03489643
Regards.
BH
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SCCM and Windows Update Client Configuration

Hello,
I am in the process of migrating SCCM 2007 client over to a new SCCM 2012 R2 site.
I deleted the AD site from 2007 and added it to 2012 and the client is pushed via Client Push. The client upgrades fine and things go well but
I run into a little problem after the client is installed.
Basically it seems to be an issue with how SCCM interacts with and controls Windows Update settings on the SCCM client. I ran into a somewhat of a major issue that caused
all (or many) of the newly upgraded clients to go the internet to download updates from Microsoft shortly after the move from the 2007 site and client upgrade to 2012. This was because the client (or at least the ones I checked) had their WU settings to “Always
download and install” (or something similar). Obviously, expected behavior with this setting, but the question is how did it get this way?
Does SCCM control any of these settings? I know it take over the WSUS settings, etc, but I didn’t think it does anything with the WU client itself.
From my understanding the WU client settings are done via GPO (local or domain) or WU setting and SCCM does not control these settings.
I’m not looking for you to solve the problem, because it’s quite tedious, I’m just hoping that someone can lead me in the right direction to find out what if any WU settings
are controlled or changed by SCCM 2007 or 2012.
Thanks
Angelo
Angelo

Thanks for the extra info, Idan. I should probably admit that I am an AD admin and SCCM is handled by someone else in my department. My main issue with the LocalGPO is the Event 1096 corruption that causes all admin template settings to revert
to defaults - currently happening on over 100 workstations in our environment. 100% of these problems are caused by LocalGPO corruption and nothing else. And we will pursue resolution of this issue with Microsoft because we agree that resolving
this problem is the primary goal.
But for the sake of understanding: We don't have any non-domain members that need to be managed by SCCM. If we had a policy stating "no SCCM client configurations resulting in a LocalGPO file are to be implemented in production - all are
to be done via Domain Group Policy," is it possible to eliminate the LocalGPO entirely? Or will there always be a LocalGPO file regardless of whether or not there are settings visible from it in a gpresult report? We would not need to match
SCCM configurations in Domain Group Policy because we would not make any changes to the SCCM client resulting in a LocalGPO file at all. The slow link detection is not of concern to us because none of these settings that would not apply in this case
are SCCM-managed via LocalGPO (as far as I know):
http://blogs.technet.com/b/musings_of_a_technical_tam/archive/2012/02/27/gpos-and-slow-link-detection.aspx
Another reason why I would prefer to do these settings in Domain Group Policy is that we have Advanced Group Policy Management installed in our environment, which is subject to our Change/Release process. We can track the changes being made to clients
much more easily when they are done via AGPM. Any changes that we want to make via SCCM client could be tested first to see how LocalGPO is effected, and then those changes could be made via Domain Group Policy instead in production.
Given this info, I'm still struggling to understand why it is recommended to implement anything via SCCM client configurations resulting in a LocalGPO file. So far, the only compelling reason is that management of non-domain members is not possible
via Domain Group Policy, but that doesn't apply to our environment. Is it recommended mostly for ease of administration, so that an SCCM admin doesn't need to work with another tool (Domain Group Policy)? Any extra reasoning for this recommendation
that anyone can provide is much appreciated!

DLU and Windows Update

Hey -
Having a strange problem here. Running ZFD3.2 on Win2kSP4 and
WinXPSP1. Set up workstations to automatically receive Windows
Updates. For my HelpDesk staff, I have a DLU package that makes them
Administrators on their desktops. Recently, when a new Windows Update
is installed, these HelpDesk staffers get bumped down to PowerUser on
their desktops.
Anyone have any ideas?
Also, a little off-topic....but whenever we do get these Windows
updates, a vast majority of my users' desktops colors will
change....the task bar and buttons turn a light green. Anyone else
experiencing this?
TIA,
kathy

I'm not sure.
I've never actually encounted the problem.
I'm running short of ideas.
I would check to make sure through effective policy settings that the policy
is taking effect for those users.
If directly associating it fixes the problem, I can't help but wonder if the
policy is not reaching them.
Kathy McCain wrote:
> Yes, I do have the "Manage Existing" accounts enabled. One other thing
> I should have mentioned earlier, is that this appears to be happening
> only on Windows XP PCs...I'm running Windows 2000 and I'm fine.
>
> Could this be the culprit and what do we do about it?
>
> Craig Wilson wrote:
>
> > You might want to make sure that "Manage Existing" accounts is
> > enabled. This should force ZEN to maintain the settings.
> >
> > I'm wondering if the DLU package was not being inherited properly
> > before you directly associated.
> > I've seen support personel modify their inheritence levels to stop
> > other things from happening to them.
> >
> >
> > Kathy McCain wrote:
> >
> > > Yes....rebooting doesn't change anything.
> > >
> > > I haven't noticed it happening on my desktop, and I'm in the same
> > > DLU package.
> > >
> > > I have associated the DLU package with an NDS group (of which I'm a
> > > member as well as the helpdesk staff). If I just associate the DLU
> > > package with the individual users, their admin rights come back.
> > > But we haven't gotten another Windows update to see if this fixes
> > > the problem.
> > >
> > > Craig Wilson wrote:
> > >
> > > > Does the Downgrade last after a reboot?
> > > > Do all accounts get yanked out of the local admin group?
> > > >
> > > >
> > > > Kathy McCain wrote:
> > > >
> > > > > Hey -
> > > > >
> > > > > Having a strange problem here. Running ZFD3.2 on Win2kSP4 and
> > > > > WinXPSP1. Set up workstations to automatically receive Windows
> > > > > Updates. For my HelpDesk staff, I have a DLU package that makes
> > > > > them Administrators on their desktops. Recently, when a new
> > > > > Windows Update is installed, these HelpDesk staffers get bumped
> > > > > down to PowerUser on their desktops.
> > > > >
> > > > > Anyone have any ideas?
> > > > >
> > > > > Also, a little off-topic....but whenever we do get these Windows
> > > > > updates, a vast majority of my users' desktops colors will
> > > > > change....the task bar and buttons turn a light green. Anyone
> > > > > else experiencing this?
> > > > >
> > > > > TIA,
> > > > >
> > > > > kathy
> > > >
> > > > --
> > > > Craig Wilson
> > > > CNE3, 4, 5 - MCSE - CCNA
> > > > NSC Sysop (http://support.novell.com/forums/)
> > > >
> > > > Tech Writer - http://www.ithowto.com
> > > > (I Peter 4:10)
> >
> > --
> > Craig Wilson
> > CNE3, 4, 5 - MCSE - CCNA
> > NSC Sysop (http://support.novell.com/forums/)
> >
> > Tech Writer - http://www.ithowto.com
> > (I Peter 4:10)
Craig Wilson
CNE3, 4, 5 - MCSE - CCNA
NSC Sysop (http://support.novell.com/forums/)
Tech Writer - http://www.ithowto.com
(I Peter 4:10)

HP recovery manager and windows update

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