HP Recovery Manager Back Up Disc Problem

I backed up my HP Pavillion P-6240F computer files using HP Recovery Manager to create backup discs. I am using Window 8.1 operating system. When I tried to restore this data, I used the .exe file to start the process. During the 3rd disc the process failed. I tried this again and the process failed again during the 3rd backup disc. I was able to locate a partial backup of my files. Is there any other way to read these files with .mim extention? Any suggestions on what might be causing this problem. Can I skip the third disc and go on to the 4th backup disc? Thanks in advance. WolfpackRon

There is not much you can do. Did you use this to restore your backup files:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01673043#N136
Your disk 3 may have been a bad burn and there is not much you can do and you cannot skip it and go to #4
Clean it if it helps any:
http://www.wikihow.com/Fix-a-Scratched-CD
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Similar Messages

How can I restore the HP's recovery manager back?

Recently, few days back I found my system had some viruses as my machine got slow day by day. I formated the official windows 8.1 that came with the laptop and also formatted all available partitions too. Now, I need that HP's recovery manager back to restore my laptop to its zero meter state. But unfortunately, I have not find any solution to my question after researching it on the forums. I have a local warranty for my laptop. My machine's model is 15-d000se. Can HP help me suggest how can I restore the factory settings back? Is there any solution to my problem? Can I get that HP recovery manager or is there any alternative solution or software that can do this exact job like HP recovery manager. I need to factory reset my hp machine.

Since you deleted/format all original partitions, you will need to use the HP Recovery Media you created when you first setup your computer to return your computer to a factory like state. If you didn't create this media, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
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HP Recovery Manager Back Up Retrieval

I had issues with my laptoprunning 8.1. I backed up my files with HP Recovery Manager onto a WD My Passport Ultra. I Reformatted now running back at 8.0. Now how do i get my files back on my laptop. any help is appreciated.

@juan0215
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Recovery Manager is failing to read backup files from disc

Product Name:
HP G56-129WM
Operating System:
Windows 7
I used the HP Recovery Manager (F11) to backup my files instead of using the Windows backup. The HP Recovery Manager back uped my files on 2 dvd discs. I then restored my laptop to factory settings. When I go to restore my files, it will only go to 40% and then ask me to insert backup DISC 2. When I insert the disc, it fails to read it. The disc pops out and I keep getting a request to insert DISC 2. What is going on?
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I have a related but different issue with file back-up using HP recovery manager.
I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message). I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11. I was trying to back-up my files before triggering the system restore. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up; then suddenly an error message showed up saying something like "No storage device detected. Make sure the removable disc drive is connected to computer". But I have both a DVD sitting in the optical drive and a USB drive attached!!!!!! Apparently the recovery manager doesn’t see them?
Can someone throw me a life-saver here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!!!!!!
Please help!!!! Much appreciated!!

My recovery manager is cracshed.

i want my recovery manager back. how can i got it. i cant be able to restore my windows partition back

Hi,
If you have your set of Recovery DVDs, use these to reinstall the OS as the procedure will also re-create the Recovery Partition.
If you don't have these, you can order a replacement set of Recovery Discs using the link below.
Order HP Recovery Discs.
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Recovery Manager / Windows 8 / Failing to restore / discs purchased from HP

Last week I purchased a set of recovery discs directly from HP.com. Before this my laptop was running perfectly fine, no issues at all. I purchased the discs in hope of restoring my laptop to its factory settings. After receiving the first set of discs I inserted the first disc and powered my laptop down and then powered it back up. I then proceeded to follow the instructions presented in the interface. I noticed when I got to the 4th disc, the "Application and Driver Recovery DVD", that the image was not taking at all. After such I received the following message in Recovery Manager: "In most cases, recovering the hard drive will fix your problems. If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation".
From there I clicked on the "finish" tab that resulted in the laptop powering down but not rebooting. So I powered it back up manually where I received the infamous "Boot Device Not Found / Please install an operating system on your hard disk / Hard Disk (3F0) / F2 System Diagnostics" message. I was immediately alarmed. I proceeded to repeat the system recovery instructions once again. These were the instructions provided by HP along with the recovery discs.
Once again I received the same messages, the same results. So I immediately contacted HP support. The first agent I spoke to acted as if he had never heard of the "Boot Device Not Found" problem, which I now know is very common with HP notebooks. He diagnosed the problem as faulty recovery discs, thus he had a new set expedited to my home. I received them a few days later, the exact same set of discs and instructions. Of course I was feeling weary about things at this point. And as I expected I received the exact same results as I did with the prior set of discs.
So once again I contacted HP support where they looked into other problems, such as the health of my HDD. But the HDD passed both the quick check and the extensive check. Like I stated earlier, before I started the recovery process with the HP discs I had no problems with my laptop at all, including my HDD. So the agent had me go through the BIOS solution that I have seen others use on here, where legacy mode is enabled. This solution to failed.
I've also tried resetting the BIOS to it's default settings. I've also carefully removed my HDD and reseated it nice and snug. After doing so I ran the diagnostic tool, and once again the HDD passed with flying colors. HP support finally suggested, as I was already expecting, for me to have the laptop sent off to them to have it repaired. This is not an option. It was a perfectly running machine before I ran the recovery discs and it should be the same now.
But one thing I did notice from the get go, after receiving the first set of discs, and researching what the interface of the recovery manager should look like (http://support.hp.com/us-en/document/c03489643), was the fact that the interface established by the windows 8 recovery discs that I received, look nothing like that found on the HP support site. It also never gave me the option, like it states in the instructions that were provided with the discs, to select either a "Factory Reset" or a "File Backup Program". The system recovery instructions are dated as Second Edition: March 2014 but the 3 operating discs are dated 2012 with the Driver disc being dated 2014.
Like I stated before, after running all 3 operating discs through, without interuption, the Driver disc does nothing when asked if I have a supplemental disc. With that all being said, has anyone ever been provided the wrong set of recovery discs directly from HP? Or do you know of another solution that might solve my dilema? Any help or suggestions would be sincerely appreciated.
I'm just wondering if I might have received a set of discs intended for let's say a desktop system running Windows 8 instead of the ones needed for a laptop.
The following is the name and part # of the discs that I received: "System Recovery DVD Windows 8 Recovery Media for Windows 8 Products". 1st disc: 708664-001, 2nd disc: 708665-001, 3rd disc: 708666-001, 4th disc (Application and Driver): 712189-B26.

GRuss wrote:
Did the replacement disks work? I have the exact same problem, hours on the phone, no solution except send to them with more money
Nope. I gave up trying to get real support and a resolution from them. You'd think they would have at least a few local American reps to communicate with, but I guess HP is too **bleep** cheap to pay a few extra bucks to hire such people!
Anyhow I took a different route in restoring my operating system, thanks to an individual on another tech site. He gave me a link to an ISO file that at least got me back up and running.
And don't, whatever you do, send them anymore money. It's a complete ripoff, complete sham. After, like I mentioned in one of my earlier posts, communicating hours after hours with HP support over this matter I was told I would receive a full refund, even though the discs sold to me originally had already blown out my Windows 8 operating system. I reluctantly agreed. I just didn't want to deal with them anymore. Over a week had passed and I saw that my credit card had still not been credited like I had been promised by the HP rep. So I called back to see what was going on with it.
Once again I was put through the ringer, told to call this and that number, connected over and over with different Indian reps. Finally one, after speaking with her supervisor, told me I would NOT be receiving a refund because I had received and used the discs. I finally stopped being polite at this point. I blew up on the phone! These effers admittedly sent me the "copied wrong" discs not once, but 3 freaking times! Thus blowing out my operating system! Prior to being told I would receive a 100% refund, I offered to go directly to the HP distribution center where the discs originated from. Ironically it's only about 40 miles from my home. I just wanted to take my laptop there with me to find the correct software to restore my operating system. But they, the HP reps, would not allow such. Complete BS!
Thankfully I was able to contact my credit card company and was able to dispute the charge. When I told the "American" rep that I was having a problem with HP he started chuckling. He pretty much told me that HP was one of the most disputed companies out there. He took care of everything for me. I was able to get a full refund for the time being.
I will never buy another HP product again. And this is coming from someone who has not only an HP laptop but a 2 year old desktop as well, and not too mention my HP printer. After this ordeal they, HP, will never get a dime from me again!

Recovery from recovery discs made with recovery manager on g62

I got the blue screen of death and had to do a system restore for my hp g62 laptop. Before i restored the computer, the recovery manager launched and had me backup my files. I backed up the system on like 15 discs using hp"s recovery manager. After it was done, i returned the computer back to factory settings. Now, im having a problem using the recovery discs made thru the recovery manager. The files arent being read. I tried to copy them and move them onto the hard drive....and they are all saved as .wim files....which arent read by anything. So i have all my files backed up, but that arent opening. How the hell do i open my files that i backed up? How do i put my files back on the computer?

Hi,
I've never really used the HP File Recovery system, but you can open an Image file as follows.
Download and install 7-Zip from the following link.
http://www.7-zip.org/
When installed, right click on the .wim file, select 7-Zip, select Extract Files and click Ok - your files should be in the newly extracted folder.
Regards,
DP-K
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Windows 8 Recovery Manager using recovery discs

Having had a fair few problems with my Pavilion desktop since I bought it in February 2013, about 10 days ago, it completely crashed (not sure if this is the correct terminology!) and I used Recovery Manager to create three back-up (again, correct terminology?) discs. When I use these to recover the programs, it stops part-way through to say that I need to reinsert disc 2. I do this and then, the disc is rejected. I then end up clicking on 'cancel' which ends the recovery process. I would really appreciate some help with this problem! Many thanks Cate

I have found my solution, going through the install.wim file in the recovery partition, in the Preload folder, there are
folders numbered 1 to 4, folder number 4 has a folder called SWsetup, in this folder is a folder called RMFQ, this IS HP's Recovery Manager install media, i now have it installed and running the recovery!!

HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager

My HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager
Running Windows 7 64-bit on 650gb drive.
Error: "The system media does not support this computer. You are not able to restore this system with the media."
I'm about to order the recovery discs from HP and with any luck be able to bring this laptop back to factory conditionn with all the correct partitions and sizes after I format the hard drive.
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View Solution.

Yes our recovery disks will return your unit to the factory state. All the software that came with the unit will be reinstalled. Whatever you added you will have to reinstall.
I work for HP.
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Please mark Accept As Solution if this resolves your issue.

Urgent problem with Recovery Manager's File backup operation: No storage device detected

I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message).
I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11.
I was trying to back-up my files before triggering the system restore. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up; then suddenly an error message showed up saying something like "No storage device detected. Make sure the removable disc drive is connected to computer". But I have both a blank DVD sitting in the optical drive and a USB drive attached!!!!!!
I was expecting the system to ask me where to save these backed-up files but no such question was asked and this nonsense error message appeared out of nowhere. Apparently the recovery manager couldn't see my DVD or USB drive?
Can someone throw me a life-saver here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!!!!!!
Please help!!!! Much appreciated!!
This question was solved.
View Solution.

The blinking cursor means the system is attempting to load Windows, but is unable to read the boot files. There are a number of causes including hardware issues. Run the tests as before to ensure the hardware is functional. I would have to run through the software repair steps only to find it is a hardware issue. Hard drives is perhaps the most common component to have issues regardless of the manufacturer.
I suspect the hard drive will pass the test and will go ahead and link to DavidPK's posts in this thread as they have the best chance to resolve the issue without losing and restoring everything. I do recommend this step at this point since two recoveries did not resolve the issue. DavidPK's solution comes in two parts, so be sure to follow both starting with the first post and moving to the second post should the first one not do the trick.
Let me know how this goes.
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Recovery Manager & downloading recovery manager problems 2014 version

Hi,
Firstly, I would like to say that I am sincerely greatful to Mumbodog for helping me with this problem.
Problem:
Recently bought an HP 250 G2 which had Windows 8 Home. I required Windows 8 Pro and used my upgrade disk to install. This inadvertantly wiped all other software including the HP Recovery Manager. It also made the laptop pretty much useless because all the hardware peripheral software was removed as well. If you have done this then you cannot use the recovery or pc reset tools available in Windows 8. This was extremely frustrating because there was a recovery partition available with all the software on it to restore my laptop to its original condition.
I tried everything suggested but many of the technicians simply did not understand what the problem was. Some even suggested using the recovery manager when individuals had specifically stated that the Recovery manager was unavailable to them or suggested links which then described a process that used the Recover manager.
I finally stumbled on this post and it worked. The HP recovery manager hides in F11 on boot. Please read Mumbodog post that follows:
Mumbodog
Associate Dean
Re: Download Recovery Manager
Options
‎09-21-2011 10:37 AM
The full recovery manager program is not available for download, the only way I know to get it back is to use HP Recovery from the hard drive (F11 at boot time) or Recovery media to re-install Windows and all the HP software. You will lose all personal data when you do this so back up before restoring.

Hi,
If you have created your USB Recovery, use this to perform the reinstallation.
If you don't have this, you can order a replacement Recovery USB Kit using the link below and use this to reinstall Windows.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If you have any problem with this link, order them directly from HP - make sure to specify that you require the USB Recovery Kit.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Reinstalling files backed up with Recovery Manager

I have a Pavillion M9000, system KC880AA running Windows Vista Home Premium. I had to do a full restore to factory settings after a failed attempt to update Vista to SP 1 (son's computer, never updated after a failed up date attempt in 2008 or 09.) I backed up their pictures using the Recovery Manager. It created 4 CDs. After they were burned, the system finished going through the recovery process as usual and now the computer boots up normally. I want to restore the files to the computer and cannot figure out how. I re-booted and hit F11 until the Recovery Manager opened, then selected "back up files", selected the types of files, and the computer started building another list of graphics files from the hard drive. I did not see any option to restore the files from CD. I opened the CDs and did not see any files at all, but the CDs appear full, when I clicked on the "Properties" tab in the My Computer window. What am I missing? How can I get the files onto the computer? I understand they would be placed in a separate folder and I will have to sort them out, but that's not a problem.

Thank you for your reply. I used HP Recovery Manager to make the back up files. Backup and Restore wizard does not recognize that a backup was done since it was not done with the, wait for it, Backup and Restore wizard. My question was more about how to find the .exe file that was supposed to be made to restore the recovered files. As I said, I have 4 CDs full of something but I cannot see anything and Recovery Manager isn't being very helpful as far as I can tell. It wants to go through and recover files from my re-built Vista installation.
In any event, I used a free utility to recover most of the files, so I no longer need any assistance with this problem.
Thanks again!

Satellite C660 - recovery partition is there but can I make back up discs?

Hi all
Just a query
My GF turned on her laptop Satellite C660 series and it would not boot up, we tried to initiate the recovery sequence from the recovery partition but kept getting the error that was on boot up (the error was telling us a USB device had been unplugged).
As you probably guessed she never made the back-up discs when prompted, all I could think of was using a win 7 disc and reload that way then try and make the recovery discs after (I didn't activate)
so win 7 was installed nicely and all drivers sourced that was all last week.
Now for the crunch , the recovery partition is there can I now make the recovery discs and install from those , the win 7 I installed will soon require activation
Any ideas?
Thanks in advance

Recovery discs can be created with preinstalled Toshiba recovery disc creator and this tool is available when notebook is preinstalled with original OS from Toshiba. Additional download and usage is not possible.
As Terentino already wrote best thing you can do now is to order original recovery disc from Toshiba. It costs a bit but at least it is the best solution for you.
Next time if there is some problem, dont act before you post here. ;) I hope we can help you with some good and useful advice.
Good luck.

HP Pavilion dv7-4015ew secondary disc SSD and Recovery Manager

Dear Friends !
HP Pavilion dv7-4015ew + AMD 4 egs Phenom II N970 Quad-core 2,2 GHz + 8GB Ram
I bought:
- SSD GOODRam C40 128 GB
- Cable connector: 23,5 cm long (netto - only cable) or 28,5 cm (brutto- all lenght). = Look fine, I can put it
1. We have to options slot = 1. HDD 2. SDD or 1. SDD 2. HDD - when put all together (1.2 or 2.1) these it not work, comp even start (led is one signal and dead)
Do I have good connetor cable? or what? or mabe I must turn on something?
2. only 1. SDD
Start Recovery Manager from Pendrive USB and we have 4 options:
     2 and 4 = laptop is coppy windows file, rebot, show bios HP, suspend !
     I turn off, turn on = and I have Recovery Manager ?!?
     I turn off, remove Pendrie USB, turn on = HP say " I dont have disc inside" ?!?
    3 (oryginal widows and software and HP software, like brand new) = HP say: " uuu... You have to small disc, smaller than oryginal and I cant copy windows file"
P.S. in my oryginal brand new HP I always do point 3 because is work fine and other points not work ( I dont know why - Hp do somethng wrong)
What is going on?
What big SSD I must buy to do point 3, 256Gb will be enought?
Kind regards
Mariusz

I do WIN 7 copy on my exterior HDD ( image screen win7) and I rec a DVD Win 7 starter ... you know what I mean
I put only SSD
I rebot my HP, plug dvd and starting... "get back fresch image" I detect my exHHD and pictures Win7 on it, pusch "next" ,"next" ...
and
HP say " There is no disc to do instal fresh image"
I have last chance , call to Miscosof for my Win7.iso image?
regards

Hp G60214EM recovery disc problems

WHEN TRYING TO CREATE RECOVERY DISCS USING THE hp RECOVERY MANAGER THE SYSTEM STATES THAT NO CD/DVD DEVICE IS PRESENTIN MACHINE AND SHUTS PROCESS DOWN. THE MACHINE DEFINATLEY HAS A WORKING DVD DEVICE INSTALED. ANY IDEAS?

Hi,
I would contact HP ( the telephone number can be found on the relevant link below ) and explain that the Recovery Media Creator is unable to create a viable set of Recovery Discs and request that they send you a free replacement set of discs.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Recovery Manager Back Up Disc Problem

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