HP Recovery Manager Back Up Retrieval

I had issues with my laptoprunning 8.1. I backed up my files with HP Recovery Manager onto a WD My Passport Ultra. I Reformatted now running back at 8.0. Now how do i get my files back on my laptop. any help is appreciated.

@juan0215
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Similar Messages

How can I restore the HP's recovery manager back?

Recently, few days back I found my system had some viruses as my machine got slow day by day. I formated the official windows 8.1 that came with the laptop and also formatted all available partitions too. Now, I need that HP's recovery manager back to restore my laptop to its zero meter state. But unfortunately, I have not find any solution to my question after researching it on the forums. I have a local warranty for my laptop. My machine's model is 15-d000se. Can HP help me suggest how can I restore the factory settings back? Is there any solution to my problem? Can I get that HP recovery manager or is there any alternative solution or software that can do this exact job like HP recovery manager. I need to factory reset my hp machine.

Since you deleted/format all original partitions, you will need to use the HP Recovery Media you created when you first setup your computer to return your computer to a factory like state. If you didn't create this media, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
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HP Recovery Manager Back Up Disc Problem

I backed up my HP Pavillion P-6240F computer files using HP Recovery Manager to create backup discs. I am using Window 8.1 operating system. When I tried to restore this data, I used the .exe file to start the process. During the 3rd disc the process failed. I tried this again and the process failed again during the 3rd backup disc. I was able to locate a partial backup of my files. Is there any other way to read these files with .mim extention? Any suggestions on what might be causing this problem. Can I skip the third disc and go on to the 4th backup disc? Thanks in advance. WolfpackRon

There is not much you can do. Did you use this to restore your backup files:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01673043#N136
Your disk 3 may have been a bad burn and there is not much you can do and you cannot skip it and go to #4
Clean it if it helps any:
http://www.wikihow.com/Fix-a-Scratched-CD
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Recovery Manager is failing to read backup files from disc

Product Name:
HP G56-129WM
Operating System:
Windows 7
I used the HP Recovery Manager (F11) to backup my files instead of using the Windows backup. The HP Recovery Manager back uped my files on 2 dvd discs. I then restored my laptop to factory settings. When I go to restore my files, it will only go to 40% and then ask me to insert backup DISC 2. When I insert the disc, it fails to read it. The disc pops out and I keep getting a request to insert DISC 2. What is going on?
This question was solved.
View Solution.

I have a related but different issue with file back-up using HP recovery manager.
I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message). I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11. I was trying to back-up my files before triggering the system restore. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up; then suddenly an error message showed up saying something like "No storage device detected. Make sure the removable disc drive is connected to computer". But I have both a DVD sitting in the optical drive and a USB drive attached!!!!!! Apparently the recovery manager doesn’t see them?
Can someone throw me a life-saver here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!!!!!!
Please help!!!! Much appreciated!!

My recovery manager is cracshed.

i want my recovery manager back. how can i got it. i cant be able to restore my windows partition back

Hi,
If you have your set of Recovery DVDs, use these to reinstall the OS as the procedure will also re-create the Recovery Partition.
If you don't have these, you can order a replacement set of Recovery Discs using the link below.
Order HP Recovery Discs.
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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Reinstalling files backed up with Recovery Manager

I have a Pavillion M9000, system KC880AA running Windows Vista Home Premium. I had to do a full restore to factory settings after a failed attempt to update Vista to SP 1 (son's computer, never updated after a failed up date attempt in 2008 or 09.) I backed up their pictures using the Recovery Manager. It created 4 CDs. After they were burned, the system finished going through the recovery process as usual and now the computer boots up normally. I want to restore the files to the computer and cannot figure out how. I re-booted and hit F11 until the Recovery Manager opened, then selected "back up files", selected the types of files, and the computer started building another list of graphics files from the hard drive. I did not see any option to restore the files from CD. I opened the CDs and did not see any files at all, but the CDs appear full, when I clicked on the "Properties" tab in the My Computer window. What am I missing? How can I get the files onto the computer? I understand they would be placed in a separate folder and I will have to sort them out, but that's not a problem.

Thank you for your reply. I used HP Recovery Manager to make the back up files. Backup and Restore wizard does not recognize that a backup was done since it was not done with the, wait for it, Backup and Restore wizard. My question was more about how to find the .exe file that was supposed to be made to restore the recovered files. As I said, I have 4 CDs full of something but I cannot see anything and Recovery Manager isn't being very helpful as far as I can tell. It wants to go through and recover files from my re-built Vista installation.
In any event, I used a free utility to recover most of the files, so I no longer need any assistance with this problem.
Thanks again!

Recovery Manager deleted all partitions, how to recover data?

Hi,
I have Pavilion g6 2203et, with Windows8.
I had a 600+GB C: (system) drive and a 15GB D: (recovery) drive.
I created a new 300GB partition (P: ) by shrinking C: to 300GB.
So, i had 3 partitions, C:300gb, D:15GB, P:300GB.
I have done some wrong configuration with my custom software and i wanted to reset Windows8 installation by using Recovery Manager.
It prompted me to backup my data, but i thought "my all private data is in P drive, so its safe" and did not backed any data up.
I clicked the button to start recovery process, and i realized that it will wipe all partitions (I read the todo list).
I was on the first step (formatting drive step), i couldn't find any "cancel" button, so i have force computer to shutdown by pressing power button 4 seconds.
After that, it was unable to boot.
I had a tool to check partitions and it showed all 600gb space is unallocated.
15gb recovery drive is there though.
What can i do for saving my private data (that was on drive p)?
Thanks in advance...

Recovering the data on the P: partition is going to be a slim to none chance at this point. Sorry.
Conventional methods wont' work in this case. It will need a professional data recovery service performed, but it is not guaranteed to be of any success.
If the data is important, the cost of taking it to a professional data recovery service may be worth it.
If you do decide to pursue with a data recovery service, I recommend not using that hard drive for anything else. The more it is written to, the smaller the chance of data retrieval.
There are programs out there designed to do this, but I am not certain of how much they cost and I don't have experience with them to guide you through the use of them.
Just to note, a recovery cannot be stopped once it is officially started. Any recovery, not just by HP, will repartition the hard drive back to the original factory image. This means the C: partition will always be returned to the original size and any partitions made by resizing C: will be lost.
Once the data is retrieved, if that option is pursued, you will need to let the recovery finish to get the original OS and software back.
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Can not find recovery manager and have no disks to even start.

Ever since I got my laptop fixed I have been having a lot of problems My system was windows 7 and is now windows 8.
First it will not let me complete an update and on the screen it says it is reverting files.
Second when I first start up my computor it will not start up it does not do anything I even waited 1 hour today to see
if it would. and it still did not I turned it off and restarted it to get it to come on. I also even waited almost three hours to try and install updates, and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right.
The last thing that I tryed to do well I watched on you tube how to do a system recovery, but I need the disks that I do not have so after watching the video I was very disapointed to find out that I do not even have a recovery manager so this computer is just giving me a whole bunch of problems, and I would hate to send it back yet again, because of this.
I am looking for another job right now and want to get busy and get my resume together and job applications together, because in about 4 days I go back to work and the job that I have now I do not get much time to do anything. So please help and I would like to do it all on line if posible. Thank you.

You have contradictions here.
The specs indicate that the computer came with Windows 8 installed, did you downgrade to Windows 7. If you did the recovery partition is certainly gone. Now you say you have Windows 8, how did you get it installed.
What update are you talking about, is it just one or many?
You say, " and the same error message that I talked about earlier appears, but before that message it had a message saying that it would be two days to complete the install the updates is this even right." Where did you get that message from, no way will it take two days to install an update.
If you desire recovery disks and If you live in the USA/Canada, call HP at this number 1-800-334-5144, and see if you can still get a set of recovery disks.
Otherwise http://welcome.hp.com/country/w1/en/support.html
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

HP Envy 17-1181NR, Startup Repair / Recovery Manager / etc. not working

Okay, I've read some other similar threads made recently ("HP DV7 Recovery Issues", "HP Envy 17-2100ex") but feel I need to ask for help for my specific circumstances.
Model: HP Envy 17-1181NR
Product No.: YL747UA#ABA
SN: CNF0414VRL
Hardware: 17.3" Notebook, Intel Core i7-720QM processor, 750 GB HDD, 6 GB mem ...
OS: Windows 7 Home Premium 64-bit
Noticed computer was running really slow last night and this morning, ctrl+alt+del to bring up task manager, eventually saw that somehow (maybe with a recent upgrade?) msmpeng.exe was started and running, though I had disabled it long ago. I killed the process tree within task manager.
Looked online and read how much of a bother this msmpeng.exe can be and resolved to disable it again to keep it from starting automatically at Windows startup. So following what I read, ctrl+r, typed msconfig, used that to disable the antimalware services that launch/use msmpeng.exe and a couple other services that seemed completely unnecessary (I was 95% sure).
Restarted machine to have changes take effect, came back to it minutes later frozen at a wallpaper that's blue with light rays coming down through it, as with sunlight through water. Mouse cursor moves, but unresponsive to all keyboard and mouse button input. Later discovered this screen is the background to the Recovery Manager, which was hung...
Later discovered what had happened: that on the first restart, starting Windows normally, it reached a BSOD with message:
"UNMOUNTABLE_BOOT_VOLUME" ...blah, blah, blah, * * * STOP: 0x000000ED (0xFFFFFA80064D8C00,0xFFFFFFFFC0000185,0x00000...,0x00000...
Which flashed for a split second before auto-restart, this time stopping at "Windows Error Recovery" screen giving choice between "Launch Startup Repair" and "Start Windows Normally" again. The former happened automatically after 30 second or whatever time delay, and then after loading files, hung at the water-screen described earlier. I can repeatably encounter these two outcomes for the two choices on the "Windows Error Recovery" screen.
Hitting escape after restart, and hitting F11 for "System Recovery" takes me to same water-screen hang point. I tried looking at system info, then doing system diagnostics, tried different scans and eventually the system tune-up scan. This failed with:
Memory Test: PASSED
SMART Check: PASSED
Short DSTL FAILED
FAILURE ID: 94UFL3-5B65QF-XD002K-6OUL03
PRODUCT ID: YL747UA#ABA
Hard Disk 1
This made me think of a disc error and that I can't trust Recovery Manager to be launched correctly from the recovery partition, D:, so I popped in my recovery DVD (first of 5 burned from recovery partition much earlier). Choosing repair options in the startup from this disk, after changing the boot device order in the BIOS settings (F10), brought me to the very same hanging at the water-screen.
I then tried F8 for "Advanced Boot Options" and various safe modes with the intent of reaching a command prompt to run "chkdsk /f /r" and/or "fixboot". But it can't get past loading the CLASSPNP.SYS driver. And without a command prompt now, I can't very easily copy in a pristine CLASSPNP.SYS from matching model / OS.
Is this HDD gone bad, just coincidentally with what I'd changed? Or is this a software issue as I'd be inclined to believe? Any thoughts or inputs from anyone will be much appreciated. Thanks.

Hi
I found some info that may help you
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01890478
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867124
Hope this helps.
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Recovery Manager not present and cannot install it

I am working on a friend's computer as a favor as he knows nothing about computers. I know some, but not much/enough about HP's. Windows failed so I entered Recovery Manager (f11) and made a backup image ( it had never been done on this computer) to a USB, Sony 32 gb. When I tried to boot from the USB during system recovery it would not boot. I tried changing BIOS settings removing protected boot and switching to legacy boot device, but it still would not boot. So I had downloaded a Win 8 install ios, burnt it to a DVD. It installed Win 8.1 fine, but it did not allow me back into Recovery Manager. I tired to use the Restore System but it still did not boot from the USB. Recovery Manager does not run. The restore partition is intact on the hard drive, so I have been trying to reinstall Recovery Manager with Windows running from RM/Tools/Rita-Tools/HPRecovery.exe. It will not finish installing RM. So I tried to install it from SW setup/RM4Win/installer.msi, but gives me "a script for this install to complete could not run. Contact your support or package vendor." Another time I tried it said the path was incorrect. I even tried copying the recovery image from the USB to the RM folder on the recovery partition but that gives me an incorrect path message too. I tried to find a file suggested on C;\Program files (x86)/Hewlett-Packard/HPRecovery Manager/Rebecca.exe but it is not there. I read that some USB's are not compatable but it did not giv e a compete list, only a few examples. Don't know where to find that list so I can buy another USB and copy the image over to it. Please, anyone, who actually with some indepth experience, would you help? I don't have much hair left from pulling it out.

WHen you get trouble with msi files you usually need the Microsoft Installer cleanup utility.
Here is a method for removal of iTunes and related programs with clean up and reinstall.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Where can I download HP Recovery Manager for my TouchSmart 610--1150xt running WIndows 7 x64?

Many users would prefer a clean install of Windows with the option to install only those applications that they personally find useful. Currently, if performing a clean install of Windows -- even if creating recovery disks and maintaining the HP recovery partition -- it is not possible to access the Recovery Manager with the option to re-install only the drivers and any useful preinstalled software. The only options under these circumstances is to perform a system restore back to the factory state thus removing an separate clean installation of the operating system or reinstalling the limited number of drivers and applications available for the TouchSmart from HP Support.
If it were possible to reinstall the HP Recovery Manager software, it should also be possible to selectively re-install needed drivers and applications from the recovery partition using the "Software Program Reinstallation" and "Hardware Driver Reinstallation" options. These options are not available from the boot menu or reinstall disks.
I have found downloads for the Recovery Manager software specific for Windows Vista and for certain specific HP laptops running WIndows 7, but I have been unable to locate a similar download for the TouchSmart 610 AIO. Has anyone located a download of the HP Recovery Manager software applicable for the TouchSmart 610?

This procedure uses the original factory installed HP OEM Windows product key and HP OEM certificate and requires the HP BIOS to have SLP/SLIC v2.1. This procedure will install a completely clean Windows 7 installation and may require the installation of HP drivers. Some HP drivers and/or HP software needed by your computer may not install because the OS is no longer branded as "HP". Please create your personal HP Recovery Disc set before continuing with these instructions. Back-up all of your personal data and files before proceeding with this process.
1) Download and unzip ABR Beta for Windows 7. Here is the main page to ABR for Windows Vista. Please follow the "How to use it" section for information and instructions on how to use it. These steps apply to Windows 7 as well. Perform the "activation backup" on your original hard drive with the factory HP OEM Windows installation, saving the backup files in several locations (USB stick, SD card, external drive, etc.).
2) Download your version (the version that was preinstalled on your HP computer) of Windows 7 from Official Windows 7 SP1 ISO from Digital River. Using the built-in Windows 7 CD/DVD burning software, burn the downloaded Windows 7 ISO image to a DVD.
3) Install Windows 7 from your new "Windows 7 disc" to your SSD, following all prompts as needed. Don't enter a Windows product key and don't allow Windows to try to auto-activate. After the Windows installation is complete, run ABR "activation restore" to "install" the previously backed up product key and certificate. Verify that Windows is activated, if not activated... repeat "activation restore" until Windows 7 is activated.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I, personally, have used the above procedure with great success on many HP desktops and laptops. I can't comment on how well it works with HP TouchSmart computers as I haven't had one to experiment on until recently.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Frank
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Recovery Manager / Windows 8 / Failing to restore / discs purchased from HP

Last week I purchased a set of recovery discs directly from HP.com. Before this my laptop was running perfectly fine, no issues at all. I purchased the discs in hope of restoring my laptop to its factory settings. After receiving the first set of discs I inserted the first disc and powered my laptop down and then powered it back up. I then proceeded to follow the instructions presented in the interface. I noticed when I got to the 4th disc, the "Application and Driver Recovery DVD", that the image was not taking at all. After such I received the following message in Recovery Manager: "In most cases, recovering the hard drive will fix your problems. If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation".
From there I clicked on the "finish" tab that resulted in the laptop powering down but not rebooting. So I powered it back up manually where I received the infamous "Boot Device Not Found / Please install an operating system on your hard disk / Hard Disk (3F0) / F2 System Diagnostics" message. I was immediately alarmed. I proceeded to repeat the system recovery instructions once again. These were the instructions provided by HP along with the recovery discs.
Once again I received the same messages, the same results. So I immediately contacted HP support. The first agent I spoke to acted as if he had never heard of the "Boot Device Not Found" problem, which I now know is very common with HP notebooks. He diagnosed the problem as faulty recovery discs, thus he had a new set expedited to my home. I received them a few days later, the exact same set of discs and instructions. Of course I was feeling weary about things at this point. And as I expected I received the exact same results as I did with the prior set of discs.
So once again I contacted HP support where they looked into other problems, such as the health of my HDD. But the HDD passed both the quick check and the extensive check. Like I stated earlier, before I started the recovery process with the HP discs I had no problems with my laptop at all, including my HDD. So the agent had me go through the BIOS solution that I have seen others use on here, where legacy mode is enabled. This solution to failed.
I've also tried resetting the BIOS to it's default settings. I've also carefully removed my HDD and reseated it nice and snug. After doing so I ran the diagnostic tool, and once again the HDD passed with flying colors. HP support finally suggested, as I was already expecting, for me to have the laptop sent off to them to have it repaired. This is not an option. It was a perfectly running machine before I ran the recovery discs and it should be the same now.
But one thing I did notice from the get go, after receiving the first set of discs, and researching what the interface of the recovery manager should look like (http://support.hp.com/us-en/document/c03489643), was the fact that the interface established by the windows 8 recovery discs that I received, look nothing like that found on the HP support site. It also never gave me the option, like it states in the instructions that were provided with the discs, to select either a "Factory Reset" or a "File Backup Program". The system recovery instructions are dated as Second Edition: March 2014 but the 3 operating discs are dated 2012 with the Driver disc being dated 2014.
Like I stated before, after running all 3 operating discs through, without interuption, the Driver disc does nothing when asked if I have a supplemental disc. With that all being said, has anyone ever been provided the wrong set of recovery discs directly from HP? Or do you know of another solution that might solve my dilema? Any help or suggestions would be sincerely appreciated.
I'm just wondering if I might have received a set of discs intended for let's say a desktop system running Windows 8 instead of the ones needed for a laptop.
The following is the name and part # of the discs that I received: "System Recovery DVD Windows 8 Recovery Media for Windows 8 Products". 1st disc: 708664-001, 2nd disc: 708665-001, 3rd disc: 708666-001, 4th disc (Application and Driver): 712189-B26.

GRuss wrote:
Did the replacement disks work? I have the exact same problem, hours on the phone, no solution except send to them with more money
Nope. I gave up trying to get real support and a resolution from them. You'd think they would have at least a few local American reps to communicate with, but I guess HP is too **bleep** cheap to pay a few extra bucks to hire such people!
Anyhow I took a different route in restoring my operating system, thanks to an individual on another tech site. He gave me a link to an ISO file that at least got me back up and running.
And don't, whatever you do, send them anymore money. It's a complete ripoff, complete sham. After, like I mentioned in one of my earlier posts, communicating hours after hours with HP support over this matter I was told I would receive a full refund, even though the discs sold to me originally had already blown out my Windows 8 operating system. I reluctantly agreed. I just didn't want to deal with them anymore. Over a week had passed and I saw that my credit card had still not been credited like I had been promised by the HP rep. So I called back to see what was going on with it.
Once again I was put through the ringer, told to call this and that number, connected over and over with different Indian reps. Finally one, after speaking with her supervisor, told me I would NOT be receiving a refund because I had received and used the discs. I finally stopped being polite at this point. I blew up on the phone! These effers admittedly sent me the "copied wrong" discs not once, but 3 freaking times! Thus blowing out my operating system! Prior to being told I would receive a 100% refund, I offered to go directly to the HP distribution center where the discs originated from. Ironically it's only about 40 miles from my home. I just wanted to take my laptop there with me to find the correct software to restore my operating system. But they, the HP reps, would not allow such. Complete BS!
Thankfully I was able to contact my credit card company and was able to dispute the charge. When I told the "American" rep that I was having a problem with HP he started chuckling. He pretty much told me that HP was one of the most disputed companies out there. He took care of everything for me. I was able to get a full refund for the time being.
I will never buy another HP product again. And this is coming from someone who has not only an HP laptop but a 2 year old desktop as well, and not too mention my HP printer. After this ordeal they, HP, will never get a dime from me again!

Recovery from recovery discs made with recovery manager on g62

I got the blue screen of death and had to do a system restore for my hp g62 laptop. Before i restored the computer, the recovery manager launched and had me backup my files. I backed up the system on like 15 discs using hp"s recovery manager. After it was done, i returned the computer back to factory settings. Now, im having a problem using the recovery discs made thru the recovery manager. The files arent being read. I tried to copy them and move them onto the hard drive....and they are all saved as .wim files....which arent read by anything. So i have all my files backed up, but that arent opening. How the hell do i open my files that i backed up? How do i put my files back on the computer?

Hi,
I've never really used the HP File Recovery system, but you can open an Image file as follows.
Download and install 7-Zip from the following link.
http://www.7-zip.org/
When installed, right click on the .wim file, select 7-Zip, select Extract Files and click Ok - your files should be in the newly extracted folder.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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HP Pavilion dv6-6b47dx gets "Restoration Incomplete" from Recovery Manager.

I got my son's older HP Laptop, and decided to restore it before using it for myself. Previously it was working OK. An HP Pavilion dv6-6b47dx gets "Restoration Incomplete" from the Recovery Manager. I have tried running the recovery manager from both the HD partion and the DVD media I created. The HD and Memory pass. The wireless f12 key is off, and can not be turned back on from the keyboard. Some previous post have suggested the wireless being off could be a problem. Any suggestions would be greatly appreciated, Thanks!

Hi
No that Recovery media won't work in your laptop.
ISO file can be used to clean install. You'll have to get all the 25 character alphanumeric product activation key printed on the COA label on the back of your laptop to be clearly & legibly readable for activation of ISO after install.
Tutorial: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html
For additional drivers you can get them here:
https://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&os=4063&product=5197401&soft...
AMD chipset driver :
http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064
Download, save them to a USB and install them from there during/after Win 7 installation.
You have to first install chipset, restart system - then audio driver-restart, graphic driver- restart, ethernet controller(LAN), network controller(WLAN & Bluetooth), card reader, touchpad , Protect smart hard drive protection driver, quick launch software in order.
I could see that your model came with Windows 7 Home Premium (64-bit) pre installed.
Here is the ISO file:
http://msft.digitalrivercontent.net/win/X17-58997.iso
Windows 7 Home Premium x64 English
Size: 3,243,070KB, MD5 hash: a319b5826162829c436306bebea7f0ff
Source: http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/page-2#post-124821
Download , save it to another PC, then make a bootable DVD/USB by mounting this ISO on to it by using software like Imgburn (choose lowest speed while burning to DVD).
Imgburn : http://www.imgburn.com/
This will be your Windows 7 installation disc.
Regards
Visruth
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HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager

My HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager
Running Windows 7 64-bit on 650gb drive.
Error: "The system media does not support this computer. You are not able to restore this system with the media."
I'm about to order the recovery discs from HP and with any luck be able to bring this laptop back to factory conditionn with all the correct partitions and sizes after I format the hard drive.
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Yes our recovery disks will return your unit to the factory state. All the software that came with the unit will be reinstalled. Whatever you added you will have to reinstall.
I work for HP.
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HP Recovery Manager Back Up Retrieval

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