HP recovery manager with ubuntu

I just installed ubuntu 12.04 LTS on erased windows8 partition with efi partition and bios_grub partition, and I didn't remove recovery partition. But I can't boot with recovery manager..
I checked my recovery partition with GParted and my recovery partition doesn't removed.
How can I boot with recovery manager??

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer or inside the battery compartment. Please do not include your serial number. Please enter the model/product information into HP's Online Consumer Support page and/or post it here for our review.
You can attempt to set the "recovery partition" as active and reboot the computer. This may force the computer to startup from the recovery partiton and return the computer to a factory like state. If you didn't previously create your HP Recovery Media and the above proceedure doesn't work, you will have to contact HP in your region or country via the HP Worldwide Support Portal, to see if HP Recovery Discs are available.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
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HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Similar Messages

Recovering "One Key Recovery", deleted with Ubuntu installation

I bought a Lenovo Flex 14, and made a backup of Windows with One Key Recovery and tried to install Ubuntu as dual boot, but in this process I made a huge mistake and simply formated all previous data, including the “One Key Recovery” that is not working anymore (well it works when the ultra is off and when it is pressed, it shows the same menu before the formating, with the options “Normal Startup”, “Bios Setup”, “Boot Menu” and “System Recovery”. And the System Recovery option does nothing).
1) Is there any way to recover “One Key Recovery”?
2) Will I be able to reinstall my previous Win8.1?
3) Can I do this without de-installing my actual Ubuntu?
4) Will I need some key to proof my windows as original? Where do I find it?
Thanks!

I bought a Lenovo Flex 14, and made a backup of Windows with One Key Recovery and tried to install Ubuntu as dual boot, but in this process I made a huge mistake and simply formated all previous data, including the “One Key Recovery” that is not working anymore (well it works when the ultra is off and when it is pressed, it shows the same menu before the formating, with the options “Normal Startup”, “Bios Setup”, “Boot Menu” and “System Recovery”. And the System Recovery option does nothing).
1) Is there any way to recover “One Key Recovery”?
2) Will I be able to reinstall my previous Win8.1?
3) Can I do this without de-installing my actual Ubuntu?
4) Will I need some key to proof my windows as original? Where do I find it?
Thanks!

Problem With Pavilion DV6 3052nr Recovery Manager!!!!!!!!

1. HP Pavilion DV6 3052nr
2.Windows Seven HomePre OA x64
3. On Recovery Manager : I Deleted all of my parttions on my hard disk. then when I used recovery disks to restore it to its factory set , after extracting the image files on disks to the hard drive , system restarted and boot to the Recovery manager with " Restore Incomplete " error. Just help me,pleaseeeeeeee

Hi:
You may have to purchase a set of HP recovery disks or if you can read all 25 characters of the W7 product key on the bottom of your notebook (DON'T POST IT), you can do this...
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB method of compilation.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

Recovery Manager not present and cannot install it

I am working on a friend's computer as a favor as he knows nothing about computers. I know some, but not much/enough about HP's. Windows failed so I entered Recovery Manager (f11) and made a backup image ( it had never been done on this computer) to a USB, Sony 32 gb. When I tried to boot from the USB during system recovery it would not boot. I tried changing BIOS settings removing protected boot and switching to legacy boot device, but it still would not boot. So I had downloaded a Win 8 install ios, burnt it to a DVD. It installed Win 8.1 fine, but it did not allow me back into Recovery Manager. I tired to use the Restore System but it still did not boot from the USB. Recovery Manager does not run. The restore partition is intact on the hard drive, so I have been trying to reinstall Recovery Manager with Windows running from RM/Tools/Rita-Tools/HPRecovery.exe. It will not finish installing RM. So I tried to install it from SW setup/RM4Win/installer.msi, but gives me "a script for this install to complete could not run. Contact your support or package vendor." Another time I tried it said the path was incorrect. I even tried copying the recovery image from the USB to the RM folder on the recovery partition but that gives me an incorrect path message too. I tried to find a file suggested on C;\Program files (x86)/Hewlett-Packard/HPRecovery Manager/Rebecca.exe but it is not there. I read that some USB's are not compatable but it did not giv e a compete list, only a few examples. Don't know where to find that list so I can buy another USB and copy the image over to it. Please, anyone, who actually with some indepth experience, would you help? I don't have much hair left from pulling it out.

WHen you get trouble with msi files you usually need the Microsoft Installer cleanup utility.
Here is a method for removal of iTunes and related programs with clean up and reinstall.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Where can I download HP Recovery Manager for my TouchSmart 610--1150xt running WIndows 7 x64?

Many users would prefer a clean install of Windows with the option to install only those applications that they personally find useful. Currently, if performing a clean install of Windows -- even if creating recovery disks and maintaining the HP recovery partition -- it is not possible to access the Recovery Manager with the option to re-install only the drivers and any useful preinstalled software. The only options under these circumstances is to perform a system restore back to the factory state thus removing an separate clean installation of the operating system or reinstalling the limited number of drivers and applications available for the TouchSmart from HP Support.
If it were possible to reinstall the HP Recovery Manager software, it should also be possible to selectively re-install needed drivers and applications from the recovery partition using the "Software Program Reinstallation" and "Hardware Driver Reinstallation" options. These options are not available from the boot menu or reinstall disks.
I have found downloads for the Recovery Manager software specific for Windows Vista and for certain specific HP laptops running WIndows 7, but I have been unable to locate a similar download for the TouchSmart 610 AIO. Has anyone located a download of the HP Recovery Manager software applicable for the TouchSmart 610?

This procedure uses the original factory installed HP OEM Windows product key and HP OEM certificate and requires the HP BIOS to have SLP/SLIC v2.1. This procedure will install a completely clean Windows 7 installation and may require the installation of HP drivers. Some HP drivers and/or HP software needed by your computer may not install because the OS is no longer branded as "HP". Please create your personal HP Recovery Disc set before continuing with these instructions. Back-up all of your personal data and files before proceeding with this process.
1) Download and unzip ABR Beta for Windows 7. Here is the main page to ABR for Windows Vista. Please follow the "How to use it" section for information and instructions on how to use it. These steps apply to Windows 7 as well. Perform the "activation backup" on your original hard drive with the factory HP OEM Windows installation, saving the backup files in several locations (USB stick, SD card, external drive, etc.).
2) Download your version (the version that was preinstalled on your HP computer) of Windows 7 from Official Windows 7 SP1 ISO from Digital River. Using the built-in Windows 7 CD/DVD burning software, burn the downloaded Windows 7 ISO image to a DVD.
3) Install Windows 7 from your new "Windows 7 disc" to your SSD, following all prompts as needed. Don't enter a Windows product key and don't allow Windows to try to auto-activate. After the Windows installation is complete, run ABR "activation restore" to "install" the previously backed up product key and certificate. Verify that Windows is activated, if not activated... repeat "activation restore" until Windows 7 is activated.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I, personally, have used the above procedure with great success on many HP desktops and laptops. I can't comment on how well it works with HP TouchSmart computers as I haven't had one to experiment on until recently.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager

My HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager
Running Windows 7 64-bit on 650gb drive.
Error: "The system media does not support this computer. You are not able to restore this system with the media."
I'm about to order the recovery discs from HP and with any luck be able to bring this laptop back to factory conditionn with all the correct partitions and sizes after I format the hard drive.
This question was solved.
View Solution.

Yes our recovery disks will return your unit to the factory state. All the software that came with the unit will be reinstalled. Whatever you added you will have to reinstall.
I work for HP.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

Hyper-V Live Migration Compatibility with Hyper-V Replica/Hyper-V Recovery Manager

Hi,
Is Hyper-V Live Migration compatible with Hyper-V Replica/Hyper-V Recovery
Manager?
I have 2 Hyper-V clusters in my datacenter - both using CSVs on Fibre Channel arrays. These clusters where created and are managed using the same "System Center 2012 R2 VMM" installation. My goal it to eventually move one of these clusters to a remote
DR site. Both sites are connected/will be connected to each other through dark fibre.
I manually configured Hyper-V Replica in the Fail Over Cluster Manager on both clusters and started replicating some VMs using Hyper-V
Replica.
Now every time I attempt to use SCVMM to do a Live Migration of a VM that is protected using Hyper-V Replica to
another host within the same cluster,
the Migration VM Wizard gives me the following "Rating Explanation" error:
"The virtual machine virtual machine name which
requires Hyper-V Recovery Manager protection is going to be moved using the type "Live". This could break the recovery protection status of the virtual machine.
When I ignore the error and do the Live Migration anyway, the Live migration completes successfully with the info above. There doesn't seem to be any impact on the VM or it's replication.
When a Host Shuts-down or is put into maintenance, the VM Migrates successfully, again, with no noticeable impact on users or replication.
When I stop replication of the VM, the error goes away.
Initially, I thought this error was because I attempted to manually configure
the replication between both clusters using Hyper-V Replica in Failover Cluster Manager (instead of using Hyper-V Recovery Manager).
However, even after configuring and using Hyper-V Recovery Manager, I still get the same error. This error does not seem to have any impact on the high-availability of
my VM or on Replication of this VM. Live migrations still occur successfully and replication seems to carry on without any issues.
However, it now has me concern that Live Migration may one day occur and break replication of my VMs between both clusters.
I have searched, and searched and searched, and I cannot find any mention in official or un-official Microsoft channels, on the compatibility of these two features.
I know vMware vSphere replication and vMotion are compatible with each otherhttp://pubs.vmware.com/vsphere-55/index.jsp?topic=%2Fcom.vmware.vsphere.replication_admin.doc%2FGUID-8006BF58-6FA8-4F02-AFB9-A6AC5CD73021.html.
Please confirm to me: Are Hyper-V Live Migration and Hyper-V Replica compatible
with each other?
If they are, any link to further documentation on configuring these services so that they work in a fully supported manner will be highly appreciated.
D

This can be considered as a minor GUI bug.
Let me explain. Live Migration and Hyper-V Replica is supported on both Windows Server 2012 and 2012 R2 Hyper-V.
This is because we have the Hyper-V Replica Broker Role (in a cluster) that is able to detect, receive and keep track of the VMs and the synchronizations. The configuration related to VMs enabled with replications follows the VMs itself.
If you try to live migrate a VM within Failover Cluster Manager, you will not get any message at all. But VMM will (as you can see), give you an
error but it should rather be an informative message instead.
Intelligent placement (in VMM) is responsible for putting everything in your environment together to give you tips about where the VM best possible can run, and that is why we are seeing this message here.
I have personally reported this as a bug. I will check on this one and get back to this thread.
Update: just spoke to one of the PMs of HRM and they can confirm that live migration is supported - and should work in this context.
Please see this thread as well: http://social.msdn.microsoft.com/Forums/windowsazure/en-US/29163570-22a6-4da4-b309-21878aeb8ff8/hyperv-live-migration-compatibility-with-hyperv-replicahyperv-recovery-manager?forum=hypervrecovmgr
-kn
Kristian (Virtualization and some coffee: http://kristiannese.blogspot.com )

Problem with HP Recovery Manager

Hi,
I have a new Windows 8 HP laptop and I am trying to create the recovery disks. After being frustrated to find out that the USB drive that I have won't work (it is Windows 8 compatible), I went with optical drive. The program recognizes the drive and says that I need 6 disks, but it stalls when I put the disk in. I get a message saying, "The insterted media is not supported!!" I am using the recommended DVD+R, which my drive can read, and this is the same media that I used to create recovery disks for my old Windows 7 machine. I just want the recovery disks, why is this so difficult?
Ian Brown

Not much help, as we are in the same boat.
I backed up all our files to DVDs, and trying to get them off now is a real headache.
I have spoken to customer support - on the phone and online - and they both tell me I need to take it to a local back up business and get them to recover them as "we do not support on how to recover files from the backup. You need to contact any local backup centre for the same."
I was then told "Once the files are backed up, you could copy back the files from the destination to the required location." - but since they are formatted by using the recovery manager - this also doesn't work.
Just now 'However, there is no option on how to recover the backup files in Windows 7.'
So basically... Im/we're screwed!

Please throw me a life-line: Problem with HP Recovery Manager's File backup option

Product: Pavilion g7-1070us notebook
Operating system: Window 7 64-bit
Problematic system: HP Recovery Manager (triggered by hitting F11), made by "Cyberlink"?
Error message:
The notebook crashed a few times before but I was able to restart it. Then it completely failed and simply displayed a blue-screen with blinking cursor (no error message). Hitting F8 failed to trigger the safe-mode. So I was forced to get into HP Recovery manager by F11. Before the system restore, I had to backup my personal files through the File backup option.
After scanning the computer for my slected file-types and finalizing the list of files to be backed up, it showed an error "No device is available for file backup. Make sure your removable disk is connected" while entering the third step ("Where do you want to save the backup"). This happened even though I have both blank DVD in the DVD drive and USB stick in the USB drive. And the size of the file I was trying to back up is way below 1Gb, a fraction of the storage capacity of the DVD.
I ran the Diagnostic test in BIOS and passed both the "Primary Hard Disk self test" and the Memory test.
Brief description of the issue:
I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message). I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11.
I was trying to back-up my files before triggering the system restore/Factory reset. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up.
These first two steps went smoothly, but at the thrid step whne it asked me "Where do you want to save the backup?",
suddenly an error message showed up saying e "No device is available for file backup. Make sure your removable disckdrive is connected". But I have both a DVD sitting in the optical drive and a USB drive attached!
Can someone throw me a life-line here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!! Thanks a lot!

You're very welcome.
If the hard drive and memory passed tests, then it is probably something else, but I can't say for sure.
If you can read the files using the kaspersky rescue disk then the disk is definitely fine and the recovery program is probably corrupt. If you cannot, then the disk may be wrecked.
I do not believe the recovery disks provide any opportunity for you to back up files.
Once you run the recovery disks, they wipe everything out, and rebuild the software image that came on your PC.
Paul

Urgent problem with Recovery Manager's File backup operation: No storage device detected

I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message).
I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11.
I was trying to back-up my files before triggering the system restore. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up; then suddenly an error message showed up saying something like "No storage device detected. Make sure the removable disc drive is connected to computer". But I have both a blank DVD sitting in the optical drive and a USB drive attached!!!!!!
I was expecting the system to ask me where to save these backed-up files but no such question was asked and this nonsense error message appeared out of nowhere. Apparently the recovery manager couldn't see my DVD or USB drive?
Can someone throw me a life-saver here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!!!!!!
Please help!!!! Much appreciated!!
This question was solved.
View Solution.

The blinking cursor means the system is attempting to load Windows, but is unable to read the boot files. There are a number of causes including hardware issues. Run the tests as before to ensure the hardware is functional. I would have to run through the software repair steps only to find it is a hardware issue. Hard drives is perhaps the most common component to have issues regardless of the manufacturer.
I suspect the hard drive will pass the test and will go ahead and link to DavidPK's posts in this thread as they have the best chance to resolve the issue without losing and restoring everything. I do recommend this step at this point since two recoveries did not resolve the issue. DavidPK's solution comes in two parts, so be sure to follow both starting with the first post and moving to the second post should the first one not do the trick.
Let me know how this goes.
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USB Drives - Problem with Recovery Manager

I bought a Kingston DataTraveler 112 16GB thumb drive so I could copy the recovery image as a backup. It recognized the thumb drive and showed that the recovery image was a little over 11GB. But when it started to format the USB, it returned to the previous screen and no longer showed the drive there. At the bottom of the screen it said to contact HP Support but it didn't give me an error message. Now when I try the recovery manager it won't recognize the USB at all.
Prior to that I had purchased another 16GB USB--don't remember which brand. I have 5 other USB drives, but they're all smaller, except a 32GB Kingston DT101 G2 which does not work on this computer, although it worked on my previous computer (Pavilion w/Vista Home Premium) with no problem. All these USBs, including the new Kingston are for USB 2.0.
OS is Windows 8.1 64 bit on HP Pavilion 500-A60 desktop. I've tried the problem USB drives in all 4 ports (2.0 and 3.0). Also in the one I plug into a port to give me 3 USB ports, also used on my prior computer.
Is it possible that this computer doesn't recognize Kingston or certain other brands of USB thumb drives?
This question was solved.
View Solution.

The trick to this is to use a USB 2.0 port and to use a non-Windows 8 certified thumbdrive. If the USB flash drive shows as a "removable device" then there should be no issue in using the media to create recovery media
I have had great success with a Transcend USB 3.0 16-GB flash disk.
I own a couple of DataTraveler flash disks and had the same lack of success creating recovery media that you did. I have also had zero success with Sandisk Extreme usb 3.0 flash disks
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Restoring a Data Backup Made With HP Recovery Manager - Recovery Manager has Since Been Removed

My system (Pavilion dm4 notebook, Win 7 Home Premium x64)) is working fine but I would like to restore a data backup made with HP Recovery Manager. HP Recovery Manager has since been removed from the system and I do not have a recovery disk. I tried installing sp45415 which supposedly runs a silent installer for Recovery Manager, but it silently fails on my system. The accompanying notes say it is applicable to Windows 7 computers and to Pavilion dm1 and dm3. There is no mention of the dm4. Is there some trick to getting sp45415 to run correctly? Is there somewhere I can download an installation package for HP Recovery Manager that works on the Pavilion dm4? Is there any other tool that can restore the backup made by HP Recovery Manager? Thanks!

If you uninstalled Recovery Manager it likely removed the recovery files in the recovery partition.When those files are removed-no download of Recovery Manager is going to install. You will need Recovery Media to boot from to restore the recovery partition and files. If you did not make Recovery Media you will have to order from HP. As for the files you are trying to restore- If this was a backup of personal files,photos,etc to external hard drive or dvds there should be one .exe file inside those files-probably Restore.exe or Recover.exe. Double clicking the .exe will extract the files to a folder on the hard drive of your laptop.

Unable to restore my files with Hp Recovery Manager

HP Pavilion G6, operation system Windows 7, we got a malicious software and after we were unable to start the windows, I decided to do a factory restore but before that, I did backup my files from start-up menu with HP Recovery Manager. After the backup was finished successfully, I did the factory restore. And when I would like to restore my files, (I clicked to restore file in the backup, and the restore was finished successfully) I see just the folders, the files I cannot see but they are there. If I go to properties I see the files are there. Also I can see them if I extract with the 7Zip program. But extracting with 7Zip program I can see the files with no folders structure and I cannot see the files names, just numbers. If somebody can help me, I would highly appreciate.

snoopy7471 wrote:
HP Pavilion G6, operation system Windows 7, we got a malicious software and after we were unable to start the windows, I decided to do a factory restore but before that, I did backup my files from start-up menu with HP Recovery Manager. After the backup was finished successfully, I did the factory restore. And when I would like to restore my files, (I clicked to restore file in the backup, and the restore was finished successfully) I see just the folders, the files I cannot see but they are there. If I go to properties I see the files are there. Also I can see them if I extract with the 7Zip program. But extracting with 7Zip program I can see the files with no folders structure and I cannot see the files names, just numbers. If somebody can help me, I would highly appreciate.
Inside the dated backup folder should be a a file called restore.exe or
RecoveryMgr.exe, execute it, it should extract your files and create a "system Recovery" folder on the C drive with your files and folders inside.

Problems with HP Recovery Manager

I have a new Envy TS 15 Notebook PC, and it recommends creating a recovery media. This PC does not have and opticial drive so when I started the Recovery Manager and selected the "Recovery Media Creation" option, it asked me to agree to the statement that I could creat only one recovery media. I checked the box and clicked "continue". It goes to a screen that has two options: USB Flash Drive with a minimum of 23 GB or an Optical Drive that it does not detect and you can connect one now. I has the little circling // at the bottom as if it is trying to process something, but it never goes any farther. I can't select my media or anything else. I have left it running like this overnight thinking it need time to do whatever processes it was doing. But nothing! I have a 32GB flash drive connected. I have called tech support and nobody can help me. I hope someone here can help or refer this to an "Expert" who can. Jim

Hello cymru70,
What is your product number? Perhaps, this document will provide something that will help. Please let me know.
Good luck!
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Reinstalling files backed up with Recovery Manager

I have a Pavillion M9000, system KC880AA running Windows Vista Home Premium. I had to do a full restore to factory settings after a failed attempt to update Vista to SP 1 (son's computer, never updated after a failed up date attempt in 2008 or 09.) I backed up their pictures using the Recovery Manager. It created 4 CDs. After they were burned, the system finished going through the recovery process as usual and now the computer boots up normally. I want to restore the files to the computer and cannot figure out how. I re-booted and hit F11 until the Recovery Manager opened, then selected "back up files", selected the types of files, and the computer started building another list of graphics files from the hard drive. I did not see any option to restore the files from CD. I opened the CDs and did not see any files at all, but the CDs appear full, when I clicked on the "Properties" tab in the My Computer window. What am I missing? How can I get the files onto the computer? I understand they would be placed in a separate folder and I will have to sort them out, but that's not a problem.

Thank you for your reply. I used HP Recovery Manager to make the back up files. Backup and Restore wizard does not recognize that a backup was done since it was not done with the, wait for it, Backup and Restore wizard. My question was more about how to find the .exe file that was supposed to be made to restore the recovered files. As I said, I have 4 CDs full of something but I cannot see anything and Recovery Manager isn't being very helpful as far as I can tell. It wants to go through and recover files from my re-built Vista installation.
In any event, I used a free utility to recover most of the files, so I no longer need any assistance with this problem.
Thanks again!

HP recovery manager with ubuntu

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